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Hanoi City Palace Hotel

Hanoi, Vietnam (HAN)

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Hotel Specials
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Based on 1226 reviews
Room & Rates
Exterior

Family Suite

  • Two Double Beds
This city view room measures 355 square feet (33 square meters). Complimentary wired and wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has a hair dryer. Air conditioning, a safe, and a computer are among the conveniences offered.

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Exterior

Deluxe Room

  • One Double Bed
    or
  • Two Single Beds
This city view room measures 269 square feet (25 square meters). Complimentary wired and wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has a hair dryer. Air conditioning, a safe, and a computer are among the conveniences offered.

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Exterior

Superior Room

  • One Double Bed
    or
  • Two Single Beds
This room measures 237 square feet (22 square meters). Complimentary wired and wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has a hair dryer. Air conditioning, a safe, and a computer are among the conveniences offered.

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Hanoi City Palace Hotel
106 Hang Bong Str.<br/>Hoan Kiem District, Hanoi, Vietnam 10000

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Rooms
Make yourself at home in one of the 18 air-conditioned rooms featuring refrigerators and minibars. Computers with complimentary wired and wireless Internet are provided to keep you connected, along with LCD televisions for entertainment. Conveniences include direct-dial phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless Internet access and babysitting/childcare (surcharge).

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, technology support staff, and currency exchange. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

Know Before You Go

  • Under Vietnamese law, a guest who is not a Vietnamese citizen cannot share a room with a Vietnamese citizen without proof of marriage to each other. Otherwise, a second room must be booked.
  • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Babysitting/childcare fee: USD 15 per hour, per child
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1226 reviews
from
Submitted on 02-09-2017
First and foremost the staff were very accommodating, helpful and friendly throughout our 3 night stay with them. The issue we had was the hotel itself. Positives: breakfast was good, good location, we were able to book a trip to halong bay through the hotel which was cheap and efficient, laundry service was fast and cheap and to emphasise again the staff were really brilliant and so friendly. Negatives: the first room we stayed in had an extremely loud 'groaning' noise coming from it, I think... Read more
from
Submitted on 02-04-2017
This hotel has always been very special, but now it definitely needs some updating. We have stayed there several times and have enjoyed meeting up with the nice owners and their lovely staff. It has always been a pleasure.
Location
Service
Value
from
Submitted on 12-29-2016
Stayed only a night. Location is great and after 3 hotels before this, I can say it is rather rare to have a bath tub for soaking after long walk day so it was nice. The staff were friendly and helpful. The only thing I am unhappy about is their bath towels...too thin!
Cleanliness
Location
Service
from
Submitted on 12-29-2016
We turned up after 20 hours travel at the 2pm check in time to be told that (a) the room we booked was not available and (b) that the alternative room wasn't ready yet. We waited and hour to be put in a one bedroom with a stretcher when we booked for four people! We asked to only be charged for the room we actually recieved and we were told they would only give us an airport transfer for free. The fold out bed collapsed and three of us slept in one bed. We were moved the next day. The hotel i... Read more
from Miami Beach, Florida
Submitted on 12-26-2016
We got transferred to this hotel because ours didn't have electricity. This hotel was better than the one we were supposed to stay at, which we did stay at for the next 3 nights. The room was clean, nothing like the photos on the booking page, but nice anyway. I actually slept well after a rough day. The window had a view of a stone wall, the shower easily overflowed into the rest of the bathroom, and I am still waiting for my wake up call I requested for 7 a.m. The staff was friendly, and I... Read more
Cleanliness
Location
Service
from Sydney, Australia
Submitted on 12-22-2016
The hotel is a little old and tired, the linen could do with an update especially the towels! They are yellow in colour, smelly and look and feel like they've been used for the last 20 years. And the aircon is also old and noisy !!! The service is good, the staff are very friendly and helpful. Shame that all this is let down by the worn out fittings, furnishings and linens. We booked and paid for the family suite, and got put into twin single, followed by a normal double room. Reason: they... Read more
from mountain view, hawaii
Submitted on 12-21-2016
We were very satisfied with our stay. Friendly staff (James and Annie!) were helpful and kind. James helped us arrange a taxi across town, and was easy to talk to, very friendly. Room had only a window that opened to the hallway corridor, but strong A/C., which helped greatly. Breakfast served in the hotel's dining room each morning. Good strong Vietnamese coffee was a great treat. Old Quarter has many options for hotels and we are happy with what we chose. Thanks, Hanoi City Palace Hotel!
from
Submitted on 12-01-2016
Had a great time at this hotel thanks to the good care of Mr Tony Phuong, the hotel manager. Although the hotel plumbing is outdated, the team at the hotel made our stay comfortable and memorable and attended to maintenance promptly. Breakfast was great with enough varieties for all tastes. They even give you breakfast take away pack if you check out very early before the kitchen opens. Thank you Tony and Phong for the farewell Beer & Snacks by the river and for your presents. Thank you for send... Read more
from Brookings, Oregon
Submitted on 11-25-2016
So I decided to go to Vietnam for the first time alone. I literally bought a ticket 5 days before I left. The staff here at Hanoi palace were beyond amazing. They even had a whatsapp to contact. Replies were immediate. They took care of my visa approval letter. They have many tour options right from the hotel and their website. When you book a tour they pick you up from the airport no charge. I can't express my appreciation for all their help. Tony the manager was wonderful had a great convers... Read more
from
Submitted on 11-24-2016
The hotel is in a great location to the old town and most of the attractions around the city. All within walking distance. From the airport it cost around during $18 or 400,000dong in a taxi. The hotel is nice inside with marble effect. Rooms are big and spacious, however both rooms we had (and we went to halong bay in middle of the stay) had no view all. We looked at an internal wall. Which wasn't great. Breakfast is OK, service can be a bit hit and miss. We asked for multiple items one day an... Read more
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