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Hanoi City Palace Hotel

Hanoi, Vietnam (HAN)

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Based on 1226 reviews
Room & Rates
Exterior

Family Suite

  • Two Double Beds
This city view room measures 355 square feet (33 square meters). Complimentary wired and wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has a hair dryer. Air conditioning, a safe, and a computer are among the conveniences offered.

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Exterior

Deluxe Room

  • One Double Bed
    or
  • Two Single Beds
This city view room measures 269 square feet (25 square meters). Complimentary wired and wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has a hair dryer. Air conditioning, a safe, and a computer are among the conveniences offered.

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Exterior

Superior Room

  • One Double Bed
    or
  • Two Single Beds
This room measures 237 square feet (22 square meters). Complimentary wired and wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar, a coffee/tea maker, and a refrigerator are provided. The private bathroom has a hair dryer. Air conditioning, a safe, and a computer are among the conveniences offered.

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Hanoi City Palace Hotel
106 Hang Bong Str.<br/>Hoan Kiem District, Hanoi, Vietnam 10000

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Rooms
Make yourself at home in one of the 18 air-conditioned rooms featuring refrigerators and minibars. Computers with complimentary wired and wireless Internet are provided to keep you connected, along with LCD televisions for entertainment. Conveniences include direct-dial phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless Internet access and babysitting/childcare (surcharge).

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, technology support staff, and currency exchange. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

Know Before You Go

  • Under Vietnamese law, a guest who is not a Vietnamese citizen cannot share a room with a Vietnamese citizen without proof of marriage to each other. Otherwise, a second room must be booked.
  • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Babysitting/childcare fee: USD 15 per hour, per child
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1226 reviews
from
Submitted on 09-13-2017
Good budget hotel for a short stay, though the hotel staff couldn't really speak English well except for the receptionist. Room was adequate for the price we paid, though the basin was spoilt and water couldn't be drained. The bathroom was ok, but the walls had molds. Still a good deal for the price, though, if you're not too particular and just needed a place for the luggage.
Sleep Quality
Cleanliness
Service
from Mumbai (Bombay), India
Submitted on 09-10-2017
The staff here really exemplified hospitality - they bumped us up to the Junior Suite (since they figured that we were on our honeymoon), were very helpful and informative about local sights, and even arranged the hotelâ??s private taxi service for us at a rate to match the local Uber. Our room was quite clean and spacious. Although I had some initial misgivings about it from the old-timey design of the bathroom, we had a very comfortable stay. We had made Hanoi our base for trips to Sapa and ... Read more
Sleep Quality
Cleanliness
Service
from
Submitted on 06-23-2017
The receptionist are amazing. We arrived with a warm welcome and they where generally interested in us having a great stay. Honestly they are amazing at their jobs firstly they told us where to go for the day and the good spots to go. I had booked a tour with a different company but I mixed up the dates and instead of them saying sorry it's out of their hands, they went out of there way to help us talk to the tour company and change the date. I'm so grateful for all the ladies help. The hotel is... Read more
from
Submitted on 05-28-2017
The place is good for long term staying. The front office staff are amazing. Rooms are nice,clean and tidy.Room rate is very reasonable. I have been there several times. I will be there on my next trip as well.
from
Submitted on 05-22-2017
shocking experience in this hotel! where do i start, upon arrival they didn't have any record of our booking and didn't make us feel welcome at all. the negatives are too much to write but here is a small summary: - hotel being renovated on the second floor where our room was located. our room clearly wasn't finished, we were just dumped in there. stank of paint, bath still had all the plastic seal on, bath tub leaked, no hot water, full of mosquitos. - we were told our bags would be sent up to... Read more
from
Submitted on 02-09-2017
First and foremost the staff were very accommodating, helpful and friendly throughout our 3 night stay with them. The issue we had was the hotel itself. Positives: breakfast was good, good location, we were able to book a trip to halong bay through the hotel which was cheap and efficient, laundry service was fast and cheap and to emphasise again the staff were really brilliant and so friendly. Negatives: the first room we stayed in had an extremely loud 'groaning' noise coming from it, I think... Read more
from
Submitted on 02-04-2017
This hotel has always been very special, but now it definitely needs some updating. We have stayed there several times and have enjoyed meeting up with the nice owners and their lovely staff. It has always been a pleasure.
Value
Location
Service
from
Submitted on 12-29-2016
Stayed only a night. Location is great and after 3 hotels before this, I can say it is rather rare to have a bath tub for soaking after long walk day so it was nice. The staff were friendly and helpful. The only thing I am unhappy about is their bath towels...too thin!
Location
Cleanliness
Service
from
Submitted on 12-29-2016
We turned up after 20 hours travel at the 2pm check in time to be told that (a) the room we booked was not available and (b) that the alternative room wasn't ready yet. We waited and hour to be put in a one bedroom with a stretcher when we booked for four people! We asked to only be charged for the room we actually recieved and we were told they would only give us an airport transfer for free. The fold out bed collapsed and three of us slept in one bed. We were moved the next day. The hotel i... Read more
from Miami Beach, Florida
Submitted on 12-26-2016
We got transferred to this hotel because ours didn't have electricity. This hotel was better than the one we were supposed to stay at, which we did stay at for the next 3 nights. The room was clean, nothing like the photos on the booking page, but nice anyway. I actually slept well after a rough day. The window had a view of a stone wall, the shower easily overflowed into the rest of the bathroom, and I am still waiting for my wake up call I requested for 7 a.m. The staff was friendly, and I... Read more
Location
Cleanliness
Service
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