from Fairfield, Ohio
Submitted on 10-24-2016
My plans for a visit to the DC area changed slightly, and resulted in 3 separate reward night reservations covering a 4 night stay; I called the hotel desk well in advance to consolidate the reservations, but was advised to simply notify the desk on my arrival. Upon check-in, the situation seemed to generate some confusion, and I was instructed that I would have to check-in and check-out 3 times during my stay (my room would remain unchanged); I did so each morning prior to leaving for some tour...
My plans for a visit to the DC area changed slightly, and resulted in 3 separate reward night reservations covering a 4 night stay; I called the hotel desk well in advance to consolidate the reservations, but was advised to simply notify the desk on my arrival. Upon check-in, the situation seemed to generate some confusion, and I was instructed that I would have to check-in and check-out 3 times during my stay (my room would remain unchanged); I did so each morning prior to leaving for some touring of DC. Each day, upon my return, I was locked out of my room - my key cards were deactivated with check-out but not reactivated with check-in; this required repeated trips to/from the 8th floor and lobby, from a very weary tourist.
The telephone message light in my room was lit, but I was unable to retrieve the message(s); I contacted the desk, and within an hour a maintenance person appeared, attempted to fix the problem with the assistance of the front desk; unsuccessful, he replaced the phone. The message light continued blinking on the new phone throughout my entire stay, requests 1-2x/day to resolve the issue. I was relegated to covering my phone at night to conceal the red blinking light, and never did retrieve the messages.
The outside entry area was cluttered, and litter/trash was mounded in the large planters/pots outside the main entry doors. The weather was quite beautiful, and colorful flowers or even shrubs would have made for a very pleasant entry experience; there was some local construction, and ongoing maintenance. However, the same trash was present in those pots, day after day after day. It was no surprise then that, after walking barefoot in the room for just a few minutes, my feet blackened the shower floor. I realize that frequent carpet cleaning is neither practical nor economical, but I sincerely doubt that this room (and likely all rooms) is even well-vacuumed regularly.
Shuttle service to the local Metro station (>0.5 miles away) was a big plus in my selection process; I sought a hotel outside the beltway, but with Metro access. The shuttle, however, operates only after 7:00 AM (if you need to be in Washington before 8:00, take a $7 cab ride or drive/park at the station for @ $5), and the last pick-up time varied between 5:30 and 10:30 PM.
Wifi is indeed available throughout the hotel, but is far too slow for streaming or skypeing. If you require high speed internet, I suggest you use your phone.
The rooms are well-appointed, though the color selections are rather drab. The bedding, with its variety of pillows, was one of the highlights - truly comfortable.
The breakfast consisted of fairly wide selection of hot and cold, and fresh and processed foods, and was likely satisfactory for any standard palate. An abundance of local shops and eateries is within walking or short driving distance, and local delivery options are also available at reasonable prices. There is no lounge or restaurant withing or adjacent to the property. Despite its location near the confluence of I-95 and the beltway, I detected little to no road noise; only minimal room/hall noise could be heard, even though tours of middle school and high school students poured through daily.
Normally, I would likely rate this hotel 3 stars, but unresolved issues always drag on. I would not return to this hotel.