from Arlington, Texas
Submitted on 12-29-2016
Advice for hotel management and staff: Listen to your guests, even if you think they are wrong. It would be better for them to be proven wrong then you because you decided not to heed their request or advice. You should give Marlena a raise -she was our only friend at your hotel - you are in the HOSPITALITY industry. When she saw that people were waiting to depart and the yahoos on night shift didn't bother to properly note the reserved spots on the shuttle, she stepped in and put the van out...
Advice for hotel management and staff: Listen to your guests, even if you think they are wrong. It would be better for them to be proven wrong then you because you decided not to heed their request or advice. You should give Marlena a raise -she was our only friend at your hotel - you are in the HOSPITALITY industry. When she saw that people were waiting to depart and the yahoos on night shift didn't bother to properly note the reserved spots on the shuttle, she stepped in and put the van out front to prompt use. She Rocks.
Put your shuttle service on the internet and give a real reservation. Cell phone verification preferably so people aren't sliding in and taking other peoples spots. Why should your hotel get a bad rap for because you have idiot customers? Also while you are at it, figure out how to have the shuttles arrive on TIME. To the minute. The other hotels are doing it, why does yours have to be 15 minutes late every time!
Get more seating for the breakfast. Like overflow seating or something - its ridiculous.
We are a family of 8 and we stayed at this hotel mainly to visit SeaWorld the last week of December. Some advice for Travelers:
You have to eat a buttload of food to make the dining package at sea world a good deal. Did you come to the park to feed your face or see the shows and other interactive things?
The benefit lanyard isn‚??t worth much in the winter. The 20% off is off full highest price those things ever were priced. In the winter, all the water rides are closed and only a few of the rides have quick queue - such as the Shamu Roller Coaster, the Steel Eel and the Great White. Rio Loco and Journey to Atlantis were both closed and this was not advertised on their website. However, the quick queue is quite handy for the rides on which you can use it (you will see a quick queue line. Hint - the one for the Great White is in the back of the arcade.) So all in all, I‚??d recommend you just find a good hotel wth great service, you don‚??t have to stick to the Official hotel partners or Hotel partners.
If you do decide to stay here, note that some little punk kids (including mine once) push the elevator call help button all the time because it is 2 feet off the ground. Now that is a fun noise‚?¶. There is only one elevator, centrally located, very slow, no stairs nearby. If the hotel is busy, you will need to arrive early for breakfast or you may find the slim pickens. We were out of ketchup for two days that I‚??m aware of. The scrambled eggs are powdered, and the standard fare is salsa, sausage patties, biscuits, gravy, seasoned potato cubes, oatmeal, hardboiled eggs, milk, cereal, toast, and muffins.
When you are leaving at night, if it is at all busy, call them for a special pickup, don‚??t wait for the one on the hour or you‚??ll be without a seat. And if you reserve your departing trip with the staff the night before, be sure you get on the clipboard hanging on the wall next to the front desk, or it doesn‚??t count. I‚??d go as far as having them add your name to it while you watch. We reserved 7 spaces for a noon departure and somehow we were left with 3.
If you see on the reservations that you can request things like cribs, foam pillows, or rollaway beds. I‚??d recommend calling the hotel an hour in advance to remind them. They don‚??t read those requests. Alternatively, you can try and check in at least an hour or two before you need to go to sleep. Please note, like most hotels in this class, the rollaway/stowaway beds are not suitable for those over 18 (it will harm their backs).
Also, the foam pillows are not like the good ones you might have a home. You can barely tell the difference between those and the down pillows.
Some more Sea World specific advice:
The quick queue can save you quite a bit of time, however you will also notice that the ride lines ebb and flow. Right after a show is the flow. So you can just beat the lines by timing it right, if the parks isn‚??t too busy. You can tell the busy days by how long the line is to get in at 1 PM. If its like 300 people or more, its a busy day. The reserved seat can also save you some hassle, but it never did for me. Most of the shows they didn‚??t even check - you just go to the reserve seating section and sit there. The two they did check for were the Amazing Pets and the Whale show. However you can always get good seats if its not hot outside down in the splash zone at the Whale show. Chances are you won‚??t get wet unless you are in the very first row. Id say is a 20% chance of rain in the first 4 rows and past that its 0.