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Sheraton Dallas Hotel

Dallas / Fort Worth, TX, US (DFW)

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Based on 2525 reviews
Whether stopping by for a few days or settling in for a few weeks, Starwood hotels proves that time away from home doesn’t mean time away from l
Room & Rates

Pure, Standard Room, 2 Queen Beds, Allergy Friendly

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Standard Room, 2 Queen Beds, Accessible

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Club Room, 1 King Bed

1 King Bed
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Club Room, 2 Queen Beds

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Junior Suite, 1 King Bed

1 King Bed
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Junior Suite, 2 Queen Beds

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

1 King Bed
316 sq feet (29 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Club Room, 1 King Bed, Non Smoking, Business Lounge Access

Club Room, 1 King Bed, Non Smoking, Business Lounge Access

1 King Bed
372 sq feet (35 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Club Room, 2 Queen Beds, Non Smoking, Business Lounge Access

Club Room, 2 Queen Beds, Non Smoking, Business Lounge Access

2 Queen Beds
372 sq feet (35 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Executive Suite

Executive Suite

2 Queen Beds and 1 Double Sofa Bed
722 sq feet (67 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

1 King Bed
316 sq feet (29 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Traditional Room, 2 Queen Beds, Non Smoking

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds
316 sq feet (29 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds
316 sq feet (29 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
316 sq feet (29 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

2 Queen Beds
490 sq feet (46 sq meters)

Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 2 Queen Beds

2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Traditional Room, 1 King Bed

1 King Bed
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Junior Suite

1 King Bed or 2 Queen Beds
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Executive Suite

2 Queen Beds or 1 Double Sofa Bed
780 sq feet (70 sq meters)

Layout - Living room and sitting area
Internet - WiFi
Entertainment - 37-inch plasma TV with premium channels, pay movies, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Sheraton Dallas Hotel
400 Olive St, Dallas, TX US 75201

Why Stay Here

  • Outdoor Pool
  • Free Wi-Fi
  • Fitness Center
  • On-Site Gift Shop

Resort Details

The closest major airports to Sheraton Dallas Hotel are: Dallas, TX (DAL-Love Field) - 8.4 km / 5.2 mi Dallas, TX (DFW-Dallas-Fort Worth Intl.) - 26.2 km / 16.2 mi The preferred airport for Sheraton Dallas Hotel is Dallas, TX (DAL-Love Field). Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance. Distances are displayed to the nearest 0.1 km and mile.
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available daily from 6:30 AM to 11 AM for a fee.
Know Before You Go Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Breakfast fee: USD 20 per person (approximately) Fee for in-room wireless Internet: USD 12.95 per night (rates may vary) Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary) Self parking fee: USD 23.00 per night (in/out privileges) Valet parking fee: USD 31.00 per day (in/out privileges) Pet deposit: USD 50 per stay Refrigerator fee: USD 20 per stay In-room microwave fee: USD 20 per stay Rollaway bed fee: USD 20 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available daily from 6:30 AM to 11 AM for a fee.
The hotel has a health club with cardio equipment, weight and universal machines, and men's and women's locker rooms. There are two saunas and an outdoor lap pool. The Plaza of the Americas, located across the street from the hotel, has an indoor public ice arena. The recreational activities listed below are available either on-site or near the hotel in the Dallas area; fees may apply.

Accommodation Details

Make yourself at home in one of the air-conditioned rooms featuring plasma televisions. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

Restaurants, Lounges & Bars

Enjoy a meal at one of the hotel\\\\\\\'s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Meetings & Conventions

Planning an event in Dallas? This hotel has 230,000 square feet (21368 square meters) of space consisting of conference space and meeting rooms.

IMPORTANT INFORMATION

Children 16 years old and younger stay free when occupying the parent or guardian`s room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The following fees and deposits are charged by the property at time of service, check-in, or check-out:

Breakfast fee: USD 20 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
Fee for in-room high-speed Internet (wired): USD 13.95 per day (rates may vary)
Self-parking fee: USD 21 per night (in/out privileges)
Valet parking fee: USD 29 per day (in/out privileges)
Pet deposit: USD 50 per stay
Refrigerator fee: USD 20 per stay
In-room microwave fee: USD 20 per stay
Rollaway bed fee: USD 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Free Local Calls
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Room Service
  • Video Game Console
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2525 reviews
from
Submitted on 02-09-2017
This was a very bad experience I staid 5 nights after the first one I spoke to the concierge to say that the toilet were running all the time which make noise second night back to the room toilets still running (saving water definitely not their priority) plus surprise the room was not made!!! called the concierge who sent the room service they clean the room and explained to me how to temporary fix the toilets, really do they think I am paying a hotel to fix the toilets! of course the toilets d... Read more
Service
Sleep Quality
Value
from
Submitted on 02-09-2017
I had a great experience at the Sheraton Dallas. The staff was very courteous and helpful. I would specifically like to mention Jacqueline Clawson who went extra mile to ensure that my special dietary needs were taken care of and provided me support and care when I was not well. I will keep going back to Sheraton Dallas because of her!
Location
Service
Sleep Quality
from
Submitted on 02-06-2017
Gosh, where do I start. This is an old, tired hotel. I had a top floor room, very noisy. Chiller units rumbled all night. No place to move, 98% occupancy. Wifi very hard to connect to on a daily basis, had to reset my connector, after waiting 45 minutes on hold with third party tech support. No water one morning, boiler went out. Telephone inop at the same time so I couldn't call anyone for help. Had to use my cell. Food mediocre at best. Probably one of the worst Sheraton's I've ever stay at. I... Read more
Rooms
Service
Sleep Quality
from
Submitted on 02-05-2017
Stayed for 2 nights as part of a sales conference. Good points - The staff were very helpful and pleasant To be improved - Very tired looking rooms in the South Tower; breakfast and lunch were very average; our gala night dinner was terrible (a few of us had to go out for dinner). Add to this the fire alarm issues during the day's proceedings and it's very unlikely that our business leader will approve the use of this hotel again!
from Stockholm, Sweden
Submitted on 02-04-2017
Good location in Dallas, but the rooms and furnitures are very old fashion and need a facelift. I have stayed in several Sheraton in the past and this hotel didnt feel like a Sheraton standard. The staff was nice and get a 5!
from
Submitted on 02-03-2017
Stayed here for 5 nights on a business trip. Hotel is fine, personnel is very friendly and helpfull. But the hotel itself is old. everything works but there are cracks. The hotel needs some improvement in hotelroom furniture. The stay itself was ok, breakfast is ok. The beds are perfect!!! Had a room beside the lift. That is not a good place. It was that present but in bed you heard the lift.
Location
Rooms
Service
from
Submitted on 02-02-2017
Let's see where do we begin? I was a guest here for a conference and my first impression was that it was a nice place close to the heart of the city. After checking in I noticed the condition of the room was poor. What do I mean by that? Well it's dated. Seriously so. The carpet was old, the tub and shower curtain made for such tight confines that it was hard to take a shower without getting wrapped up like a burrito. Chipped furniture and doors that slam loudly all up and down the floor made... Read more
Cleanliness
Service
Value
from Cork, Ireland
Submitted on 02-01-2017
It is a very well located Hotel very close to downtown. The staff is nice and helpful and breakfast is ok. I stayed in the south tower and the room was old fashioned wasn't expecting from a Sheraton. The center and north towers are more recent so my advice is to ask to stay on these 2 towers.
from Bristol UK
Submitted on 02-01-2017
I stayed here in Jan 17, for a conference. As other reviewers have mentioned, the location of the hotel is a big plus. However, there isn't much around if you are looking for evening entertainment. Fortunately, their Sports Bar is spacious, they offer food (the usual stuff, but of a good standard) and the atmosphere is good. The service I received was uniformly excellent, the lady who checked me in was very friendly- welcome to a jet-lagged traveller! The rooms, as mentioned, are a little on ... Read more
Rooms
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Value
from Bend, Oregon
Submitted on 01-28-2017
Starwood platinum member. I visited recently for a business trip and the hotel was full for a variety of meetings. Check in was easy but no recognition of platinum status, no offer of points at check in, no upgrade. OK - no biggie. Room was nice and quiet. Comfortable bed, good light blocking curtains, appreciated the HVAC could stay on constantly so no noisy on/off cycles. I'd stay again though would appreciate more consistent training of front of house staff.
Service
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