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The Westgate Smoky Mountain Resort and Spa

Knoxville, TN, US (TYS)

Hotel + Flight from
Based on 2930 reviews
This family-friendly lodge is within close proximity of Cooter`s Place and Guinness World Records Museum.
Room & Rates
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The Westgate Smoky Mountain Resort and Spa
915 Westgate Resort Road, Gatlinburg, TN US 37738

Make yourself at home in one of the 765 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include safes and desks, and you can also request cribs/infant beds.


Why Stay Here?

  • FREE Wi-Fi
  • FREE Parking
  • Waterslide ($)

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You`re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 spa tubs, and a water park (surcharge). Additional amenities include wireless Internet access (surcharge), an arcade/game room, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Featured amenities include a 24-hour business center, audiovisual equipment, and technology support staff. Event facilities at this lodge consist of banquet facilities and a meeting/conference room. Free parking is available onsite.

Experience true Mountain Healing at Serenity Spa, whether your goal is to relax and indulge your senses, combat the effects of aging, improve your fitness and wellness regime, or enhance your inner beauty. At Serenity Spa by Westgate we will help you retreat, relax, and renew! Serenity Spa offers over 50 world class spa services including facials, manicures and pedicures, body wraps, and massage treatments found nowhere else in the world. All Serenity Spa professionals are licensed and trained in the most current techniques to provide maximum benefits and results from your treatments.

Grab a bite to eat at the lodge`s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Onsite recreation at Westgate Smoky Mountain Resort include the 60,000-square-foot Wild Bear Falls water park with eight attractions (additional fees apply), two heated outdoor pools, two hot tubs, 24-hour fitness center, playground, Serenity Spa, and an activities program designed for everyone. The recreational activities listed below are available either on site or nearby; fees may apply.


  • Hillbilly Golf
  • Sweet Fanny Adams Theatre
  • Mysterious Mansion
  • Cooter`s Place
  • Ripley`s Aquarium of the Smokies
  • Gatlinburg Sky Lift
  • Gatlinburg Space Needle and Family Fun Center
  • Gatlinburg Ziplines


  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 170.00 per pet, per stay
  • Pet deposit: USD 100.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.



Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 9.95 per accommodation, per night

Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge)

Important Information:
Please note the Wild Bear Falls Waterpark on the property will be closed from February 02 - February 8, 2015 for annual maintenance. 

Based on 2930 reviews
Submitted on 11-04-2017
My husband and I went to Westgate to take a tour and our sales or person was named Tony. Tony arrived 30 minutes late after we had already been waiting there, and we have been told ahead of time that it was it would take one and a half hours. When we questioned him about the time because we had made other plans according to their time period, he told us very rudely that it will be done when they are finished and not a second before. He told us if we plan to continue to stay there with him that h... Read more
Submitted on 11-03-2017
We bought a timeshare here a couple years ago and this was our first stay at the resort. We own some of the oldest cabins at This resort so I was a little apprehensive at how they would be. Also because of the fires everyone is staying in them so they are getting heavily used. We had a 1bedroom and a 1 suite we used. It is a beautiful spacious room with a cabin woodsy feel. Everything was great and the one problem we did run into (the air conditioner unit smelled a little musky) they sent someon... Read more
Submitted on 10-30-2017
Bought the ā??packageā?? to learn more-ended up in a carp hole called river Terrance for 4 nights. Iā??m writing this before the ā??sale apptā?? ever happens. Because no way in hell, will we buy in. Iā??ll be setting my phone for 90 mins and we are out. Iā??d take pictures, but I canā??t believe I stayed here 4 nights. Location is all this place has-old, run down.
from Johnston, Iowa
Submitted on 10-29-2017
We got pulled into a vacation Club/timeshare presentation at the Westgate during our honeymoon. The indoor water park seemed run down and the resort is still suffering from a big fire a year ago. One of the two-bedroom rooms we saw was beautiful, and I enjoyed the gifts (show tickets and cash) we received. However, I felt we were treated poorly by one of the sales managers here, whom I found to be hostile, rude, and offensive. For this reason, I would not return.
from London, Canada
Submitted on 10-28-2017
We've been coming here since 2007 and love it. Even with the devastating fires last year there is so much to love about this resort. The rooms are spacious and comfortable and being rebuilt even better. Our water aerobics instructor, April runs a fun class that is also a great workout geared to the younger and the young at heart alike! Great way to start every day here. Gym is fully equipped as well. Every single staff member we came across is courteous and knowledgeable. Any requests we h... Read more
from Fayetteville, North Carolina
Submitted on 10-23-2017
Scheduled a three day trip here with my family. They start trying to sell the resort timeshares to you as soon as you show up (even though we did not opt for the timeshare half price option). When you arrive you start the normal check in process but are then greeted by a "personal concierge" who shows you around the resort. Once I realized that is what was going on I told her to just tell me where my room was. They then took me to the bus desk where they once again offered to help with the r... Read more
from Lebanon
Submitted on 10-23-2017
Absolutely love this place!!!! Itā??s our home away from home. The rooms are beautiful and very roomy. A lot of the rooms have balconies and a lot of them have good views. The staff is beyond friendly. From calling to booking your room to checking in to helping you get unpacking your vehicle even the maid service you couldnā??t ask for friendlier services. There is a small store for needs, a restaurant, spa plus a awesome pool area and put put golf on site Your right in the middle between P... Read more
from Warren, Michigan
Submitted on 10-21-2017
This timeshare is beautiful. Itā??s clean, the landscaping is amazing, staff is friendly, itā??s the best place to stay if youā??re going to visit the Smokey Mountains. We went during non-peak season and had the best time ever.
Submitted on 10-19-2017
Water aerobics was fantastic. We needed the daily exercise to justify eating at Paula Deen's and the like. April gave us a great daily workout and tips for exercise that would benefit us when we were back home. April was friendly, helpful and encouraging. We would love to see personal training available as well as someone to tell us how to use the machines in the fitness room. Thank you for having water aerobics available!
from Lansing, MI
Submitted on 10-16-2017
We stayed with friends in 2 connected 1 bedroom units. Our building had not been burned down by last years fire, but many of the surrounding buildings had, and were being rebuilt. Construction noise was not bad for us, because we were gone all day to hike in the Smoky Mt. Park. They quit at night and on the weekend. While the fire did do lots of damage to the landscape, things are already greening back up, and we were not upset because we knew what to expect. This fire was devastating, and I thi... Read more