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FINAL HOURS: Black Friday Preview Details

Brookside Resort by FairBridge

Knoxville, TN, US (TYS)

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Based on 922 reviews
This family-friendly hotel is within close proximity of Rafting in the Smokies and Guinness World Records Museum.
Room & Rates
Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace

2 Queen Beds
400-sq-foot (37-sq-meter) individually decorated room, furnished balcony with mountain and river views

Internet - Free WiFi
Entertainment - 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Riverside Deluxe King with Fireplace

Riverside Deluxe King with Fireplace

1 King Bed
400-sq-foot (36-sq-meter) individually decorated room, furnished balcony with mountain and river views

Internet - Free WiFi and wired Internet access
Entertainment - 39-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Riverside Room - 2 Double Beds

Riverside Room - 2 Double Beds

2 Double Beds
275-sq-foot (25-sq-meter) individually decorated room, furnished balcony with mountain and river views

Internet - Free WiFi
Entertainment - 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Honeymoon Suite

Honeymoon Suite

1 King Bed
440-sq-foot (41-sq-meter) individually decorated room, furnished balcony with mountain views

Internet - Free WiFi
Entertainment - 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Standard Room, 1 King Bed (Creek Side)

1 King Bed
Features a private furnished balcony

Internet - Free WiFi
Entertainment - 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Brookside Resort by FairBridge
463 E Parkway, Gatlinburg, TN US 37738

Resort Details

The preferred airport for Brookside Resort by FairBridge is Knoxville, TN (TYS-McGhee Tyson) - 45 km / 27.9 mi. Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance. Distances are displayed to the nearest 0.1 km and mile.
A complimentary hot/cold buffet breakfast is served daily from 8 AM to 10 AM.
Know Before You Go Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Crib (infant bed) fee: USD 10.0 per night Rollaway bed fee: USD 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property Location A stay at Brookside Resort by FairBridge places you in the heart of Gatlinburg, steps from Salt and Pepper Shaker Museum and close to Cooter's Place. This family-friendly hotel is within close proximity of Sweet Fanny Adams Theatre and Cupids Chapel of Love. Rooms Make yourself at home in one of the 100 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Amenities Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Guests can get around on the shuttle (surcharge), which operates within 0.1 mi. Dining A complimentary hot/cold buffet breakfast is served daily from 8 AM to 10 AM. Business, Other Amenities Featured amenities include express check-out, luggage storage, and laundry facilities. Planning an event in Gatlinburg? This hotel has facilities measuring 4000 square feet (372 square meters), including a conference center. Free self parking is available onsite.
2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

AMENITIES:
  • Barbecue Grills
  • Conference Rooms
  • Elevator / Lift
  • Express Check-Out
  • Exterior Corridors
  • Fireplace in Lobby
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Outdoor Seasonal Pool
  • Picnic Area
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 922 reviews
from
Submitted on 11-16-2017
Were told we were in RM 420, were given keys to RM 321.Came back to front desk & man said rooms were same&was fine. Had the couple that was originally assigned to RM 321 come into our room at midnight.
from New Palestine, Indiana
Submitted on 11-14-2017
We were given a room with no drapes, only blinds, which allowed anyone outside to see into the room. There was no blanket anywhere in the room, and when I called management, it took about half an hour for them to FIND one, I was told. The breakfast seemed fresh enough, but was extremely limited and mostly tasteless, not what we were used to. The desk staff and woman in the breakfast room were friendly and helpful, but no one came to clean or make our bed until after dark, when we had gone to sup... Read more
Location
Rooms
Service
from Oneonta, Alabama
Submitted on 11-14-2017
I booked a deluxe king room at Brookside resort for my recent trip to the Smoky Mountains. I was very pleased and happy with the room and service I received. All the employees were very nice and willing to help you. I seen all the good reviews for Brookside and I booked my room in a hurry and unknowingly booked a nonrefundable room and it wasn‚??t until after I booked that I saw all the bad reviews and saw that they were recently on the Travel Channel TV show Hotel Impossible in December 2014.... Read more
Location
Service
Sleep Quality
from
Submitted on 11-14-2017
Well to start off we tried to check in at 3 o clock on a Friday, and they asked us if we were apart of the ‚??wedding party‚?? and we told them no so they told us to come back at 4 pm. We come back and they tried to give us a crappy room with no view even though in we specifically paid for a riverside view. So we then had to get a new room. We go to the small building on the right and this is the most outdated hotel I‚??ve ever been to. Certainly far from what the pictures showed on booking.com.... Read more
from
Submitted on 11-14-2017
The lady who checked us in was very nice and knowledgeable. The only issue we had was a maid who just walked int without knocking. The room was very clean and very cozy with a great view on the back porch. We stayed in November and the pool was still filled which was a little sketchy.
from
Submitted on 11-13-2017
Me and my fiancé got away for a birthday weekend. This was our first time staying here and we loved it. The room had an old country feel to it, which was what I want when I stay in the mountains. Just right outside our balcony you could look over right to a river. We cracked the door slightly so we could hear it throughout the night. It was a cold weekend and there was a very nice wood burning fireplace we got to sit and relax by. The bathroom had been redone and was nice and neatly done. We lo... Read more
from Cape Coral, Florida
Submitted on 11-13-2017
loved our room. on top floor beautiful sound of river as soon as week walked in the door. nice and spacious with corner fireplace. breakfast was very good only thing would ask is for some meat. staff was friendly and if didn't know something told us where to get answers.
from
Submitted on 11-13-2017
The staff were great and were able to accommodate my requests. The room was spacious and very clean. Location was perfect with a stream side balcony. Loved the woodburning fireplace it made for the perfect stay. I will be back!
from
Submitted on 11-13-2017
I try and be fair when I write a review, for every bad one I write I will write 5 good ones. I don't just write one because I have a bad experience, but this is a bad one. The front desk clerk was not friendly at all. No sugar or creamer for coffee in the room, had to get that from the front desk. On day two got a knock on the door at 9:30 PM from housekeeping asking if we wanted towels. Had an old cheap brass bed in the room that was falling apart and the pillows would slide down between the he... Read more
from Saint Louis, Missouri
Submitted on 11-10-2017
Certainly not the quality of our usual choice (Holiday Inn). Old and dirty exterior. Parking lot poorly lit and in need of resurfacing. Elevator and stairs were both dirty. Room was clean and recently updated. Nice views and sounds of stream from our third floor balcony. Had to manipulate the cable box to get the tv to work. The hot water was lukewarm warm at best. Housekeeping didn't show up one day. Breakfast was poor. We ate a piece of fruit the first morning and didn't return during th... Read more
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