Sheraton Philadelphia University City Hotel
Philadelphia, PA, US (PHL)
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Based on 1191 reviews
Sheraton University City Hotel is in the heart of Philadelphia!
Room & Rates
Club King
Club floor, Non-smoking, Sweet Sleeper king bed, FREE Wi-Fi Internet, full-service desktop computer, large desk, 2 telephones, 37" flat screen television, complimentary continental breakfast, evening hors d’oeuvres Monday - Saturday, Starbucks Coffee®, free bottled water, complimentary fitness center access, and upgraded bath amenities.
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Traditional Double
Non-smoking, 2 Sweet Sleeper double beds, FREE Wi-Fi Internet, full-service desktop computer, large desk, 2 telephones, 37" flat screen television.
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Traditional King
Non-smoking, Sweet Sleeper king bed, FREE Wi-Fi Internet, full-service desktop computer, large desk, 2 telephones, 37" flat screen television.
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Sheraton Philadelphia University City Hotel
3549 Chestnut Street,
Philadelphia,
PA
US
19104
The Sheraton Philadelphia University City Hotel is just steps away from Drexel University, Amtrak’s 30th Street Station, and the three hospitals of the University of Pennsylvania Health System. Plus, the convention and historical districts of Center City Philadelphia and the Philadelphia Zoo are just minutes away. Retreat to their 332 beautifully appointed and recently renovated guest rooms, luxuriate in their signature Sheraton Sweet Sleeper™ Bed and enjoy the convenience of a spacious workstation including a desktop computer with in-room printing capabilities and wireless High Speed Internet Access.
Have a great meal for breakfast, lunch, or dinner at their new Sang Kee Noodle House restaurant. Connect to what matters at their Link@Sheraton experienced with Microsoft, a connectivity hub in the heart of the Sheraton lobby. Feel free to surf the web on their terminals or bring your laptop for complimentary wireless High Speed Internet Access.
Work out with state of the art equipment at their newly remodeled Sheraton Fitness Programmed by Core Performance 24 hour fitness center, featuring an newly designed outdoor seasonal pool and deck with skyline views of the University of Pennsylvania and University City. Enjoy Life Fitness Signature Series gear, equipped with iPod music/video lists and touch screen technology. Complimentary access is given to all overnight guests.
This hotel is a smoke-free environment including all guest rooms, meeting rooms, public areas including the Sang Kee Noodle House restaurant. Help them conserve natural resources! They are proudly giving you the opportunity to "Make A Green Choice" by allowing you the option to conserve water, electricity, gas and chemicals. You can do so by participating in the Make A Green Choice program and forgoing your housekeeping for the day. In exchange for helping them conserve natural resources, they'll reward you with $5 to use in their restaurant, Sang Kee Noodle House, or 500 SPG Starpoints for each night you participate.
They look forward to welcoming you to the new Sheraton Philadelphia University City Hotel.
AMENITIES:
- 24-Hour Front Desk
- 25 inch TV or larger
- AAA Approved
- Air-Conditioning
- Attraction Tickets Available (+)
- Blackout Drapes
- Breakfast Room
- Business Center (+)
- Cable
- Coffee Maker
- Coin Operated Laundry (+)
- Complimentary Bathrobe and Slippers
- Complimentary Coffee
- Conference Rooms (+)
- Desk/Work Area
- Dry Cleaning Service (+)
- Eco-Friendly
- Elevator / Lift
- Executive Floor
- Express Check-Out
- Fireplace in Lobby
- Fitness Facility
- Free Local Calls
- Free Morning Paper
- Hair Dryer
- Handicap Services
- High Speed Internet
- Housekeeping
- Ice Machine
- Ironing Board
- Kids Stay Free (Based on Age)
- Lounge/Bar (+)
- Multilingual Staff
- Non-Smoking Rooms
- On-Site Check In
- Outdoor Pool
- Parking (Fee) (+)
- Pay Per View
- Pet-Friendly
- Phone with Voicemail
- Radio
- Restaurant
- Room Service (+)
- Safe Deposit at Front Desk
- Security Guard
- Telephone
- Vending Machines
- Wake-Up Service
- Wedding Services (+)
- Wheelchair Access Elevator
- Widescreen TV
- Wireless Internet
- Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
(*) = Free, some restrictions may apply
Based on 1191 reviews 0
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Sheraton Philadelphia University City Hotel
Service and cleanliness lacking
Monique_Mehring
from New Windsor, Maryland
Submitted on 02-08-2017
My friend is on the heart transplant list at Penn and we were there for one of her regular check ups (like anything about a heart transplant is regular). We prefer to drive up the night before so she can be well rested for her early morning doctors visits. This time I got a suite at the Sheraton ... thinking she could sleep comfortably on a King bed and I would take the couch. She has been especially anxious lately and I wanted to do something nice for her. I called earlier in the day to re...
My friend is on the heart transplant list at Penn and we were there for one of her regular check ups (like anything about a heart transplant is regular). We prefer to drive up the night before so she can be well rested for her early morning doctors visits. This time I got a suite at the Sheraton ... thinking she could sleep comfortably on a King bed and I would take the couch. She has been especially anxious lately and I wanted to do something nice for her. I called earlier in the day to request bedding for the pull out sofa. I explained to the hotel representative that we would arrive late and my friend would really need her rest so it would be appreciated if the bedding were already in the room. She said it would not be a problem. Unfortunately, when we arrived the bedding was not in the room ... so I called guest services. Again the representative said someone would be right up. 1/2 hour later, I called again. It never came ... I ended up having to use a robe as a blanket. The room was chilly...the heater did not work so I nearly froze. In the morning I went to make a hot coffee only to find and old coffee bag left in the machine. I then went to take a hot shower...but was not pleased with the cleanliness of the shower. It was so bad ... the only redeeming factor was that the hotel is pet friendly and my friend truly needs her service (therapy) dog with her.
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Sheraton Philadelphia University City Hotel
Fantastic from start to finish
Vanessa M
from
Submitted on 02-08-2017
Staff was super helpful and friendly, we ended up upgrading to a suite because of our family needs. The access this upgrade allowed us to the lounge was phenomenal. Breakfast was amazing, Chef Michael on the weekend was amazing!!! Best omelet. We were so happy with the kindness and extra help offered at each turn. Thank you!!!
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Sheraton Philadelphia University City Hotel
Such great customer service!
Jil C
from
Submitted on 02-03-2017
From arrival to departure, every employee was charming, helpful, and focused on customer service. Taylor was especially sweet and set a high standard for my stay. I would not hesitate to stay here again in the future.
Sheraton Philadelphia University City Hotel
Some good things.. some things that need improvement..
TJForrest
from Nashua, New Hampshire
Submitted on 02-02-2017
I travel for business.. I travel ALOT.. I have stayed in this hotel approx. 24 nights over the past four months.. these are the things of note that I have experienced..
1- Staff has always been great..
2- Platinum Preferred Guests breakfast is very basic but ok..
3- Platinum Preferred Guests happy hour needs to be rethought out.. its not very good..
4- The hotel TV system is not good.. I don't think there is a night that some of the tv stations are not pixel-lated.. frustrating.. mention it ...
I travel for business.. I travel ALOT.. I have stayed in this hotel approx. 24 nights over the past four months.. these are the things of note that I have experienced..
1- Staff has always been great..
2- Platinum Preferred Guests breakfast is very basic but ok..
3- Platinum Preferred Guests happy hour needs to be rethought out.. its not very good..
4- The hotel TV system is not good.. I don't think there is a night that some of the tv stations are not pixel-lated.. frustrating.. mention it each week.. get the same answer.. it is our provider.. satellite dish problems on the roof.. etc.. etc.. etc..
what it is is a pain when you just want to watch something..
5- Rooms could use from freshening.. even in my upgraded rooms.. wall paper is starting to pull in spots.. paint cracks.. bathroom caulking cracks..
6- Bedding (pillows) are great..
7- Workout center is better than most and is what I consider good for a hotel..
8- Price is competitive for location and fair..
I will ammend this as I have upcoming trips here for work.. while some above is frustrating.. the alternatives and its location still make it worthwhile for me.. I would give it 3.5 if I could.. 4 if the damn tv's always worked!
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Sheraton Philadelphia University City Hotel
Hospitality Plus
DavidVanKooy
from Long Valley, New Jersey
Submitted on 01-31-2017
Our stay was wonderful and everybody was so pleasant and professional. We would gladly stay there for our next visit. Easy access, avoiding center city & Broad street. Loved our stay and love the city!
Sheraton Philadelphia University City Hotel
Here for business. First time. HOtel is fabulous!
dgmac54
from Olathe, Kansas
Submitted on 01-31-2017
Most comfortable bed ever! Sleep machine on the nightstand, comfy sheets and pillows. Great free breakfast in the club lounge- and all of the employees have been friendly and helpful. So far, I am thoroughly enjoying my first visit to this city and this hotel.
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Sheraton Philadelphia University City Hotel
Could have been better...could have been worse
JasonY9876
from Scranton, Pennsylvania
Submitted on 01-30-2017
The front desk staff was rude during check-in. The room was dated and nothing special. I contacted Starwood, Sheraton, and the property general manager after my stay to inform them of my experience. Only the general manager rectified the issue. I truly appreciate his help. Otherwise, I was not impressed with Starwood and Sheraton top brass.
Sheraton Philadelphia University City Hotel
Can we get an extra star? This Starwood Property deserves it!
Susan G
from Cleveland, Ohio
Submitted on 01-30-2017
Philadelphia is a frequent destination; our grandchildren are a tremendous pull! As a Marriott Platinum member my husband and I decided to check out the Sheraton for a stay in fall 2016. We can still accrue points since Starwood's merger with Marriott and this particular property is within easy walking distance of our family. This stay in 2016 was truly a comedy of errors; actually not so funny. Everything went wrong from not receiving the room we paid for to key issues, to lack of space for my ...
Philadelphia is a frequent destination; our grandchildren are a tremendous pull! As a Marriott Platinum member my husband and I decided to check out the Sheraton for a stay in fall 2016. We can still accrue points since Starwood's merger with Marriott and this particular property is within easy walking distance of our family. This stay in 2016 was truly a comedy of errors; actually not so funny. Everything went wrong from not receiving the room we paid for to key issues, to lack of space for my granddaughters to have a sleepover. I was pretty disappointed so when I received an email survey I decided to answer the questions quite truthfully. To my great delight-and surprise-I quickly received a personal note from Danielle Gaines, an assistant front office manager, She not only apologized for the errors (the merger had just taken place and there were some bugs to iron out) but she offered to give my husband and me one night free, in at least a junior suite. We actually spoke and settled on the weekend of my oldest granddaughter's birthday.
When we came to check in for our second stay, the receptionist at the desk told us, "We are expecting you" and Danielle came out from her office to officially greet us. It felt like meeting an old friend. Our room was not just a junior suite but the Presidential Suite (!) and it was spectacular. Huge rooms with two baths and a kitchen! Our view of the Philly skyline was beautiful and there were more than enough pull-out beds to sleep both girls; but that is not the end of it. We received a call from Mary at the concierge desk and she asked me the name of the birthday girl and her little sister. Lo and behold, Mary arrived at our door with an armful of Mylar balloons, birthday bags with gifts for both girls and even a card signed by the people at the front desk. This actually impressed the 9 year old the most. The suite was so wonderful we ordered room service rather than go out for a birthday dinner. The food came within 30 minutes, prepared perfectly and was absolutely delicious. We were treated like royalty and we enjoyed every minute of it! Missteps can occur at any hotel but when personnel go so out of their way to rectify mistakes and exceed your expectations you just have to share that news with others. Now I just have to figure out how to give them that extra star!!
https://www.tripadvisor.com/ShowUserReviews-g60795-d102710-r454335951-Sheraton_Philadelphia_Downtown_Hotel-Philadelphia_Pennsylvania.html#
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Sheraton Philadelphia University City Hotel
Excellent Stay
edistrag2017
from Boston, Massachusetts
Submitted on 01-28-2017
This hotel is clean, convenient, and the staff is friendly. Chef Michael made us a delicious breakfast, and Sasha Lampon kept our room clean and well stocked. The room was beautiful, the bed comfortable, and the locations is extremely convenient. Right off the highway and just a few minutes walk from the 30th street station. Will definitely stay here again.
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Sheraton Philadelphia University City Hotel
A get-a-way in the city!
mzhooper
from Philadelphia, Pennsylvania
Submitted on 01-28-2017
We stayed in the city for a nice get-a-way, and it was a pleasure! The staff was fast and efficient, and breakfast in the club lounge was even better! Chef Michael was pleasant, and Yasena (I think that's how you spell it) was a joy! We would definitely come back again.
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