Submitted on 11-25-2016
Except for the night guy that was playing some TV program super loud from the back office (3:30 a.m. or so on the Wednesday before Thanksgiving - was in the lobby when I could not sleep and did not want to wake my family), every staff member greeted me with a big smile. That was great. I agree with another reviewer on breakfast (eggs and orange juice). The scrambled eggs were like rubbery pellets with a horrible sulphur-like stench to them. I had one bite, and then I could not eat anymore. ...
Except for the night guy that was playing some TV program super loud from the back office (3:30 a.m. or so on the Wednesday before Thanksgiving - was in the lobby when I could not sleep and did not want to wake my family), every staff member greeted me with a big smile. That was great. I agree with another reviewer on breakfast (eggs and orange juice). The scrambled eggs were like rubbery pellets with a horrible sulphur-like stench to them. I had one bite, and then I could not eat anymore. Really. The orange juice was definitely from concentrate, and it was bitter and extremely syrup-like and thick. I had one sip, and then I could have no more. Yes, I could have mixed some water in, but the flavor was not good anyway, so why bother. It is absolutely true that the variety of breakfast food is quite extensive. So, like the other reviewer said, I ended up having a cinnamon roll each morning with milk, and that was fine.
I thought the beds were poor. Mine was concave from the edges, and I felt like I could feel the individual weak springs beneath me. If you need a great bed for your back, this is probably not the place for you.
Now, this next one ended up being debatable. They had these super-thick (10-12" thick?) firm pillows for all the pillows on the beds. I have neck problems, and this was not right for me. It was like I was staring straight at my toes while lying on my back. My pillow style is soft, not-too-thick, and with feathers if possible. Now on this one, it left a really bad impression on me. But, on our last night of 3 nights, I happened to be asking for an extra blanket, and I mentioned the pillows, and they actually provided some soft and thin (relatively thin, about 4-5") pillows that would have worked really well for me. Unfortunately, that was the last night of the stay. Of course, the front desk person who helped me (around 7 or 8 p.m. on Thanksgiving evening) was SUPER helpful and friendly.
Folks, I hate writing a fairly-negative review when the staff are so darn friendly. Yes, I used the word "darn"; if you are a native Minnesotan you know that's actually a valid word choice.
And, perhaps there is some unwritten rule that you should expect nasty eggs and orange juice at a certain price point. So, maybe it's just not for me. I do see that many people are happy with the breakfast. The key thing about the breakfast is that it's free with the room and convenient. You should be able to find something that you can eat among all the items offered.
As a calibration point, I have stayed at a Country Inn and Suites several times in San Diego, and I have always been very happy with their included breakfasts: Lusk Boulevard just north of San Diego. So, I am not unhappy with all hotel complimentary breakfasts.
Oh, one more thing. It was snowing on the Tuesday before Thanksgiving when we had our first night's stay at this hotel. They back up to some commercial parking lot. We go to bed early with our young kids (by 7:30 or 8:00 p.m.). At midnight, someone started plowing snow using a pickup truck. It was backing up 100 feet, plowing ahead 100 feet, and then repeating that sequence about 10 times around midnight. Think of a large piece of metal scraping on asphalt. He passed by our window at a distance of about 30 feet. Over. And over. Thankfully, this lasted only about 30-45 minutes. But, you don't want a room on the back side of the building after a snowstorm. Also, we hit the hay early, and we ended up being right across from the ice machine. I thought I was friendly when I arrived, but based on the room we got, maybe not. So, with our early-to-bed schedule, we were interrupted by the ice machine. I am not the type who really asks questions about where our room is. I was just happy to be out of the cold, sleeting rain and in the warmth of our room.
Oh, again, that reminds me. No matter how far we turned down the heat, we ended up roasting in that room. So, then we just turned the heat off. But, it still was roasting. So, we ended up opening the window about 4" to let cool air in. I am not sure why this was happening. I was thinking that maybe it was related to being above the pool. Perhaps the room the pool is in is very warm, and then of course heat rises into the rooms above it?
Anyway, we probably paid a budget price for this room (mid-level hotel overall) given that it was Thanksgiving weekend, but still it did not work out that great for us.
Did I mention how great the staff were, though?