from Orlando, Florida, United States
Submitted on 05-17-2016
Honestly, it's hard to imagine how this could have gone worse. Let me just give you the basics about why this place is so bad, and then you can read my full tirade if you're so inclined: tiny, dreary room. Zero amenities, no microwave or fridge, no cheap "Continental Breakfast" in the morning, not even one of those low-end, one cup coffeemakers. Even though the web site plainly lists the micro and fridge. Bad place, priced about the same as any mid-range Motel where you'd happily stay and visit ...
Honestly, it's hard to imagine how this could have gone worse. Let me just give you the basics about why this place is so bad, and then you can read my full tirade if you're so inclined: tiny, dreary room. Zero amenities, no microwave or fridge, no cheap "Continental Breakfast" in the morning, not even one of those low-end, one cup coffeemakers. Even though the web site plainly lists the micro and fridge. Bad place, priced about the same as any mid-range Motel where you'd happily stay and visit again. Setting that felt totally not safe and staff completely indifferent to the guest's needs.
The details: when I entered the office to check in, the front desk clerk had just found my reservation when another guest came in and proceeded to unleash a torrent of "stuff" on the staff member. She had bad things to say about the place and the way it was operated; while I cannot say whether her criticisms were on-target or not, I was about to experience first-hand what a truly bad Motel this was.
By the way, that part of Tampa is not what it used to be. I've visited the well-known theme park in that part of the city before and never had any concern for my safety. But I did not feel safe at all when walking from the office to my room. Not at all.
My room was tiny. Really, really tiny. Didn't take the dimensions, but the staff placed the chair for the desk at the end of the desk because if it were put in the usual spot, you would not be able to pass through to the bath room without climbing over the bed. I generally travel alone, but in the case of a couple, if "John" was using the desk, he would have to jump up every time "Jane" needed to get to the sink or the toilet! Which were crammed into an infinitesimal space. I've never seen such a thing. These cramped conditions were unacceptable even for a single traveler.
But here's the thing that really got my dander up: the room was so miniscule that there was no fridge or microwave. No way they would have fit. I have nutritional needs that require me to be able to take along food and prepare it in my room when I travel. Otherwise, the cost of getting what I need is outrageous, to say nothing of the time required. This was so upsetting because I checked their web site before I made the final booking and a microwave and fridge were plainly listed as amenities. When I went back to the front desk to complain, the staff did not lift a finger to make this right.
Of course, no coffeemaker in the room either. Not even the uber-cheap ones most low-end motels have switched to these days. The combined weight of all these issues was so great that I checked out, cancelled my plans for the next day and drove the two hours back home. I told the clerk that the "bait and switch" about amenities was not acceptable and that I wanted a refund. He, not unexpectedly, said that an approval for that would have to come from higher up.
Because I booked the place third-party over the internet, the company through which I booked made a call the next day and told the owner that their client--that would be me--expected a refund as I had plainly told the clerk when I checked out after only 45 minutes in his dreadful establishment. He, of course, refused, telling the staffer who made the call on my behalf that it was not a "bait and switch" but that it should have been MY responsibility to contact them after booking and ask for those amenities even though his web site mentioned a micro and fridge.
Don't ever book the Red Roof Inn at 2307 E. Busch Blvd in Tampa. It's by far the worst place I have ever stayed/not stayed. I'd love to have my money back but do NOT regret my decision to grab my stuff and get out without so much as unpacking. And I hasten to add that I've never done anything like that before, even though I've booked bargain-priced Motels many times. Recalling my experience at this place still rankles me even though this happened three weeks ago.
One final thought: I noticed that many other travelers have had very bad things to say on travel sites about this place, mentioning some of the problems I experienced. Don't go there. No, really. Don't go to the Red Roof Inn on East Busch Blvd in Tampa.