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Walt Disney World Swan

Orlando, FL, US (MCO)

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Based on 4912 reviews
With a stay at Walt Disney World Swan in Lake Buena Vista, you'll be minutes from Disney's attractions!
Room & Rates

Traditional Room, 2 Queen Beds

2 Queen Beds
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Queen Beds, Balcony, View

2 Queen Beds
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Queen Beds, Resort View

2 Queen Beds
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Queen Beds, Balcony, Pool View

2 Queen Beds
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Queen Beds, Balcony, Resort View

2 Queen Beds
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Balcony, Resort View

Room, 2 Queen Beds, Balcony, Resort View

2 Queen Beds
340-sq-foot (32-sq-meter) room, balcony with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View

2 Queen Beds
344-sq-foot (32-sq-meter) room with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Traditional Room, 2 Queen Beds

Traditional Room, 2 Queen Beds

2 Queen Beds
344 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Pool View

2 Queen Beds
340-sq-foot (32-sq-meter) room with pool views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Balcony, View (Resort View)

Room, 2 Queen Beds, Balcony, View (Resort View)

2 Queen Beds
344-sq-foot (32-sq-meter) room, balcony with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Balcony, Resort View

Room, 1 King Bed, Balcony, Resort View

1 King Bed
340-sq-foot (32-sq-meter) room, balcony with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View

1 King Bed
344-sq-foot (32-sq-meter) room with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

1 King Bed
344 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Grand Room, 2 Queen Beds (Deluxe)

Grand Room, 2 Queen Beds (Deluxe)

2 Queen Beds
Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Grand Room, 1 King Bed, Balcony (Deluxe)

Grand Room, 1 King Bed, Balcony (Deluxe)

1 King Bed
340-sq-foot (32-sq-meter) room, balcony with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Grand Room, 2 Queen Beds, Balcony (Deluxe)

Grand Room, 2 Queen Beds, Balcony (Deluxe)

2 Queen Beds
340-sq-foot (32-sq-meter) room, balcony with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Grand Room, 1 King Bed (Deluxe)

Grand Room, 1 King Bed (Deluxe)

1 King Bed
Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Grand Room, 2 Queen Beds (Deluxe)

Grand Room, 2 Queen Beds (Deluxe)

2 Queen Beds
Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Balcony, Courtyard Area

Room, 1 King Bed, Balcony, Courtyard Area

1 King Bed
344-sq-foot (32-sq-meter) room, balcony with courtyard views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Courtyard Area

Room, 1 King Bed, Courtyard Area

1 King Bed
344-sq-foot (32-sq-meter) room with courtyard views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Courtyard Area

Room, 2 Queen Beds, Courtyard Area

2 Queen Beds
344-sq-foot (32-sq-meter) room with courtyard views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Balcony, Lake View

Room, 1 King Bed, Balcony, Lake View

1 King Bed
344-sq-foot (32-sq-meter) room, balcony with lake views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

1 King Bed
344-sq-foot (32-sq-meter) room with lake views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

2 Queen Beds
344-sq-foot (32-sq-meter) room with lake views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Balcony, Courtyard Area

Room, 2 Queen Beds, Balcony, Courtyard Area

2 Queen Beds
344-sq-foot (32-sq-meter) room, balcony with courtyard views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, Balcony, Lake View (Crescent)

Room, Balcony, Lake View (Crescent)

2 Queen Beds
344-sq-foot (32-sq-meter) room with lake views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony

2 Queen Beds
344-sq-foot (32-sq-meter) room with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

1 King Bed
344-sq-foot (32-sq-meter) room with resort views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Traditional Room, 1 King Bed

1 King Bed
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Resort View

1 King Bed
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Balcony, Resort View

1 King Bed
340 sq feet (32 sq meters)

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and a down duvet
Bathroom - Free toiletries and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Walt Disney World Swan
1200 Epcot Resort Blvd, Lake Buena Vista, FL US 32830

Rooms
Make yourself at home in one of the 758 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge). If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.

Dining
Grab a bite to eat at one of the resort's 12 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 5 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Lake Buena Vista? This resort has 329,000 square feet (30565 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 25 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 25 per night (rates may vary)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Valet parking fee: USD 28.00 per night (in/out privileges)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room bottled water

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Beauty Shop/Salon
  • Business Center
  • Children's Program
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Game Room
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4912 reviews
from Birmingham, Alabama
Submitted on 02-09-2017
If you are stuck staying in the Dolphin, do not, under any circumstance accept a room in the East wing. Tell them you have a medical condition-asthma so you need a less dusty, moldy, dirty room. There is no excuse for allowing it to get so bad. It was bad last year. Now, beyond the sticky floors and worn condition...all of the rooms in Dolphin Swann are a decent size, but the bathrooms are ridiculously small. If you have small children who need help in the bathroom (potty or tub) this is the... Read more
from Boca Raton, Florida
Submitted on 02-08-2017
We were "upgraded" to a resort view balcony at the swan. Well the hotel blasts music till 11:00 and my kids go to sleep at 7:00 so this was beyond annoying. Hotel is outdated and the main pool was closed. Tv in room kept losing reception. We were billed for a restaurant we never ate at. Usually love Starwood but not this time. We did however love the location and all the restaurant choices. Kids loved the playground.
Cleanliness
Location
Service
from Santa Clarita, California
Submitted on 02-07-2017
The Swan and Dolphin hotel was extremely disappointing. The carpets and room vents were very dirty, the vanities were scratched, while maintenance did try to fix the tub draining problem, it still was an issue. At night, the lobby was very crowded with guests, which made it challenging to get to our rooms. To use a microwave to heat up anything is an 8-minute walk from the Swan, so please take that into consideration if you need to use one. The customer service was mediocre at best. The beds ... Read more
Rooms
Service
Sleep Quality
from
Submitted on 02-06-2017
I really want to love this place, I mean they have everything going for them. You can walk into either Epcot or Hollywood studios. The boardwalk is right there with so much to do if you don't want to go to the park, but I just cant seem to do it. We went up to Disney for a last minute trip since I found a room at the Dolphin for about $150 a night. Great price right?? Especially with having everything right there. Well after the $28 a day resort fee (which drives me nuts, just put it in the pric... Read more
Rooms
Service
Value
from Chester Springs, Pennsylvania
Submitted on 02-05-2017
We stayed at the Swan for a week, Jan 21-28, for our Disney trip, with two small children. My mother also stayed in a separate room. We booked last March, 2016, and since then contacted the Swan several times for requests (room location, view, etc.). They were always extremely accommodating and friendly. We then called a few months before to change our room to a points redemption, as we had tons of SPG points and gold status. They were awesome and helped us navigate the process. We ended up only... Read more
from Atlanta, Georgia
Submitted on 02-04-2017
Still a reasonable value compared to other deluxe hotels but if not booking on free points I now have to suggest a real Disney hotel. I emailed weeks in advance to reserve a rollaway bed, again reminded them at checkin, and then called at 9pm and told they didn't have any. They said they'd at least bring cover and blankets for that guest but never showed up even after yet another follow up call. Finally got the rollaway on day 2. Benefits for loyal customers are continuing to degrade: The re... Read more
from East Pittsburgh, Pennsylvania
Submitted on 02-04-2017
We've just returned from what was a magical trip to Disney World. We stay at the Swan Hotel, and throughout, we we impressed again and again by the staff, including the concierge, bell captains, room service, and most especially the front desk staff (in particular, Zaheer). We travel often, and rarely are staff so kind, helpful, and thoughtful. Thank you for making our stay so comfortable and easy. We're grateful.
Rooms
Service
Value
from
Submitted on 02-04-2017
The young lady at check in was extremely professional and helpful. Past that..Nice hotel, but rather bland experience overall. Nice rooms, food was good, but probably wouldn't stay here other than business.
from
Submitted on 02-04-2017
My husband and I were here for a conference. The customer service was top-notch, which is what I would expect from a Disney hotel. However, the room, while adequate, was a little disappointing. The room had a funny smell to it, the tub did not drain well, there was a water bottle from a prior guest under the bed, and the lighting was poor. Was marginally worth the money, which was still dear, but would not have wanted to pay one dime more.
from
Submitted on 01-30-2017
Very disappointed in my stay and glad it wasn't on my dime. I expected so much more from a Disney property. Mirrors were dirty and had fingerprints on them. The bathroom floor had something spilled on it and it was dirty. Room smelled musty, there was lipstick on the sheet on one of the beds. Glasses in the bathroom were dirty. The bathroom sink was clogged and drained slowly and the lights and radio were dusty. Room is in desperate need of an update - worn carpets and furniture. For $269. a nig... Read more
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