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Hotel 502

Phoenix, AZ, US (PHX)

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Based on 223 reviews
This 3-star facility is the ideal place to spend your next trip to Phoenix where you can gather to celebrate with your Families, individuals, groups,
Room & Rates

Upgraded, One King Bed, Non-Smoking

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Upgraded, Two Queen Beds, Non-Smoking

2 Queen Beds
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Run of House, no AC

1 King Bed or 2 Queen Beds
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Standard Room, 1 King Bed

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Standard Room, 2 Queen Beds

2 Queen Beds
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Deluxe Room

1 King Bed or 1 Queen Bed
Overlooking the pool

Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Suite

1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Standard King Non Smoking

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Business Class King nonsmoking

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Acccessible King Non Smoking

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Standard Two Queens nonsmoking

2 Queen Beds
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Studio King Suite Non Smoking

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details

Standard Two Queens smoking

2 Queen Beds
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
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Business Class King smoking

1 King Bed
Internet - Free WiFi
Entertainment - 40-inch TV, premium, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Free local calls, free newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Hotel 502
502 W Camelback Road, Phoenix, AZ US 85013

Resort Details

Town and Country Shopping Center - 3.9 km / 2.4 mi Encanto Park - 4.1 km / 2.6 mi Heard Museum - 4.3 km / 2.7 mi Grand Canyon University - 4.6 km / 2.9 mi Phoenix Theatre - 4.7 km / 2.9 mi Arizona Opera - 4.7 km / 2.9 mi Phoenix Art Museum - 4.9 km / 3 mi Biltmore Fashion Park - 4.9 km / 3.1 mi Wrigley Mansion - 5.2 km / 3.3 mi Carnival of Illusion - 5.5 km / 3.4 mi Arizona State University - Downtown Phoenix - 6.2 km / 3.9 mi Arizona Center - 6.3 km / 3.9 mi Herberger Theater Center - 6.5 km / 4 mi Saint Mary's Basilica - 6.6 km / 4.1 mi Phoenix Convention Center and Venues - 6.7 km / 4.2 mi
A complimentary continental breakfast is included.
Know Before You Go Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. A pet fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
A complimentary continental breakfast is included.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Elevator / Lift
  • Free Breakfast
  • Free Local Calls
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Outdoor Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 223 reviews
from Prescott, Arizona
Submitted on 05-21-2017
DO NOT STAY HERE! YOU RISK BED BUGS! I went to Hotel 502 to recuperate from lung cancer surgery. My daughter and I discovered a bed bug in our room, and we were bitten on our wrists, backs and necks. To add insult to injury, Hotel 502 overcharged me hundreds of dollars for my stay. Forget trying to negotiate with management. They're rude, unprofessional and will refuse to help you!
from Albuquerque, New Mexico
Submitted on 05-12-2017
We check in at 3:00 to find out there is no running water. Our room didn't have a functioning refrigerator (it was filled with little dead bugs) so we requested a different room. This room smelled like cigarettes and had no coffee maker, When we contacted the front desk about this, they acted as if we were being too demanding. My friend and I went to dinner, came back to the room only to find that someone has been in our room! The curtain was closed, and the pillow on the bed was propped up agai... Read more
Rooms
Service
Sleep Quality
from
Submitted on 04-24-2017
From when we arrived and thought by its condition outside that it was abandoned to find the only car in the car park was the reception car. The front office was very poor in condition with ply wood behind the desk. The foyer was so so. The decor was 70's in poor taste and condition. The floor we was on 3 Rs smelt like stale smoke but it wasn't in the room. Tea and coffee making facilities we basic, bed was a king with only three pillows and looked clean. The room was clean but very dated with cu... Read more
from Santa Rosa, California
Submitted on 04-17-2017
Besides agreeing with the recent reviews of this place being disgusting, I paid for my room in advance booking through trip advisor and when I left, they charged my credit card again for the room. After multiple calls and emails, they were "so helpful" on the phone, but NEVER REFUNDED the second charge. This place needs to go out of business!!
Cleanliness
Service
Sleep Quality
from Adelaide, Australia
Submitted on 04-17-2017
this is a very run down hotel, phoenix has left it behind. the rooms smelled bad, the passages smelt bad, the airconditioning whizzed and didn't do much. the bed wasn't good. the carpet is dirty, this place had a tripadvisor award for 2015, how has it fallen so far? the pool is a good size but is dirty, the concierge advised us to park close to the lobby and suggested that sometimes the locals race their cars through the car park. it is close to transport but that doesn't redeem it.
Cleanliness
Service
Sleep Quality
from Saint Louis, Missouri
Submitted on 12-29-2016
Well...this particular area of Phoenix is a little sketchy. The hotel itself is actually an old Days Inn that was converted into a themed hotel named Hotel 502. It is definitely colorful in the hallways and rooms, but dated. The breakfast was a pretty bad presentation. Waffles and that's it with milk in a pitcher who knows how old that was. No rolls, or fruit or yogurt...nada. So go out to b-fast don't count on this as a perk. The pool is really nice as well as the hot tub. It's in an en... Read more
Cleanliness
Service
Sleep Quality
from
Submitted on 12-04-2016
I spent all of last week at this hotel.I had driven from LA to Phoenix and spent a night at the Ace Hotel in Palm Springs on the way through.Considering the Ace Hotel was approximately 5 times the price of the 502 this is great value for money.The rooms are very similar with polished concrete floors,upgraded bathrooms,nice bedding and really clean and tidy. Good pool complex with large pool and jacuzzi and really the only difference was the lack of an on site bar and restaurant but there are a l... Read more
Rooms
Service
Value
from Akron, Ohio
Submitted on 11-26-2016
Hotel 502 has basic accomodations and free breakfasts. The latter varied only when the one cereal dispenser emptied and was not refilled; besides the two cereal offerings with milk and sweeteners, it consisted of scrambled eggs, link sausages, waffles one makes using self-service equipment, apple juice, and coffee or tea during the eight days that I stayed. My upgraded room in the separate building across the courtyard had a refrigerator that did not work and smooth concrete floor. The in-roo... Read more
Service
from
Submitted on 10-29-2016
I love Hotel502... great to be a part of the creative upgrades to the common areas and the support of us "locals", the artists to get it done! Great poolside fun, close to Melrose dining and shopping, and just a light rails ride to downtown or Sky Harbor!
from
Submitted on 10-18-2016
My family of four stayed overnight recently. Considering this place was recommended to us by a friend who stays here on a regular basis, that person‚??s credibility is now in serious question. Truly, save your sanity and book a different hotel. This place is merely an outdated relic dressed in a slick Art Deco paint job. Andy Warhol-inspired hallway paintings and comic book decoupage in the elevators can‚??t hide the major work this place needs. Gathering from previous reviews, the ‚??renovatio... Read more
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