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London City Suites by Montcalm

Biggin Hill, England, United Kingdom (BQH)

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Based on 352 reviews
Room & Rates

Deluxe, One Double Bed

Studio

Deluxe

London City Suites by Montcalm
42-46 Chiswell Street, London, United Kingdom EC1Y 4SB


Based on 352 reviews
from Birmingham, UK
Submitted on 02-07-2017
I was unsure what review to give this. The average review suggests that it is an average place - which it isn't. But there were enough issues that I felt that I couldn't give it anything more. The first issue was at check-in. The room had been booked for me on a non-refundable rate with credit card details given at the time so I naturally thought it was pre-paid. Turns out it wasn't it was just reserved which caused an issue as I didn't have the card with me that it needed to be charged to and ... Read more
Location
Cleanliness
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from
Submitted on 02-02-2017
The rooms are decorated to a high standard, however, a bit small. The shower had a loose shelf which you would expect to be attended to immediately in a 'luxury' hotel. Overall it is a nice hotel and I'd stay again if I got another deal.
from
Submitted on 01-24-2017
I stayed in November 2016. Service was great from stepping out of my taxi. The doorman helped me with my luggage and escorted me to my room in the suites - was a bit of a walk. The room looked lovely on arrival however after a while the noise of the main road was too much so I asked to be moved. They moved me over to the main hotel across the road which is a bit of a maze to navigate but again all the staff were very helpful. The room was a bit on the small side but very nicely decorated with we... Read more
Sleep Quality
Location
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from
Submitted on 01-14-2017
Actually paid and booked a suite with kitchenette was 'upgraded' to a smaller room? I asked and he replied 'this is upgrade' although it clearly wasn't. I even checked online once home and the room we had was a cheaper than room actually book and paid for. It was set up for one person so only one bathrobe and slippers - we only realised this as my partner got out of the shower in the morning by which there was no point asking for more. The minibar was dirty with food stains and hair, again only ... Read more
from Manchester, United Kingdom
Submitted on 01-13-2017
Just back from my first stay with them in 2017. Everything is great as usual. Planning for Feb visit now... impressed with their new breakfast venue. Convenient and good quality. Big thanks to the hotel team and their manager :)) always make things perfect
from Espoo, Finland
Submitted on 01-11-2017
Well this didn't go very well. First, they tell you your room is on the other side of the street, no pedestrian crossing - try not to be hit by taxi. The rooms are very small, which is to be expected in London, but also very poorly designed even if new. In bathroom, no place to lay your toiletries, even those of a man. Toilet bowl mechanism broken, water running constantly. Lucky to have found a trick to press the button in such a way as to stop water flow. The only towel holder next to shower i... Read more
Value
Location
Service
from Wolverhampton, United Kingdom
Submitted on 12-29-2016
So booked The Montcalm at Brewery London City through Booking.com for 3 nights in between Christmas & New Year, myself & teenage daughter Was pleasantly surprised when we arrived outside the discreet but chic entrance, lovely entrance, all water feature & chandeliers Issue at check in, beware that full payment is required at check in and not at check out which I wasn't prepared for, however sorted that and was unfortunately shown over the road to a different building to the lovely one we thought... Read more
from Royal Tunbridge Wells, United Kingdom
Submitted on 12-19-2016
Stayed here overnight, we were upgraded on arrival and had a lovely welcome card in our room waiting for us. The staff were friendly and accommodating.The bed was extremely comfortable, to the point I've bought the mattress topper they used! Room was clean and the toiletries in the bathroom were very nice and not cheap and nasty which is a change! The breakfast next door at the Jugged Hare which was provided with the room was very lovely. At the price point and location you really couldn't ask f... Read more
Location
Cleanliness
Service
from Plymouth, United Kingdom
Submitted on 11-30-2016
I came to this Hotel last year around the same time, and I was very well looked after by all the staff that I had dealings with. My room was lovely, and left with a birthday card and wine. So I thought I would stay here again, and could not fault it again, all the staff were great, but I have to especially thank a certain young lady by the name of Alice, who was faultless, very professional, nothing was too much trouble, always so happy and helpful, would certainly recommend this hotel, and woul... Read more
Sleep Quality
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from
Submitted on 11-28-2016
We were upgraded one level, so that was a good start of a weekend. We understood we already had a great deal, so we were a bit lucky with that I think. The room was beautiful, with your own kitchen. Not that we used it, but still. The shower was great, built into the ceiling. The bed was comfortable. A bit harder then we were used to, but I liked it. Of course there is free wifi, but the best thing available for a tourist not from the UK is the "Handy". A mobile phone (Android) with free 4g inte... Read more
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