Courthouse Doubletree by Hilton London-Regent Street
London, England, United Kingdom (LHR)
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Based on 1361 reviews
Room & Rates
1 KING BED GUESTROOM
HISPEED 15 GBP, 27 INCH LCD FLATSCREEN TV WITH CABLE
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1 KING LARGE GUESTROOM
HISPEED 15 GBP, 27 INCH LCD FLATSCREEN TV WITH CABLE
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1KING ACCESSIBLE GUESTROOM
HISPEED 15 GBP, 27 INCH LCD FLATSCREEN TV WITH CABLE
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1 KING MAGISTRATES SUITE
HISPEED 15 GBP, 27 INCH LCD FLATSCREEN TV WITH CABLE
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2 BEDROOM PENTHOUSE
HISPEED 15 GBP, 36 INCH LCD FLATSCREEN TV WITH CABLE
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1 QUEEN BED GUESTROOM
HISPEED 15 GBP, 27 INCH LCD FLATSCREEN TV WITH CABLE
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TWIN 2 BEDS GUESTROOM
HISPEED 15 GBP, 27 INCH LCD FLATSCREEN TV WITH CABLE
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Courthouse Doubletree by Hilton London-Regent Street
19 - 21 Great Marlborough Street,
London,
NA
United Kingdom
W1F 7HL
The best a London hotel can offerOur well-appointed Guest Rooms and Suites reflect the elegance of times past, while providing our guests with an extensive range of modern conveniences. Comfortable work surfaces, LCD TVs, wireless internet access, and our incredibly comfortable Sweet Dreams® beds occupy spaces once reserved for judges? robing rooms, a police station, a shooting range, and even the residence of the metropolitan police commissioner. Our first class hotel amenities include: * The Thai-inspired Sanook Spa* Precor-equipped Fitness Center* Heated indoor pool & sauna* Rooftop terrace on the 5th floor* Release Theatre screening room* Concierge desk* In room dining5 Star hotel service and styleOur hotel boasts exquisite service and dining and cocktail venues worthy of a London hotel like the historic Courthouse. The busy and lively Carnaby brasserie is a favorite with the locals as well as our hotel guests, serving breakfast, lunch and dinner daily. The Waiting Room also serves breakfast. For fine dining, join us at the Michelin recommended Silk restaurant for Asian-inspired cuisine served in the old Number One courtroom, where accused individuals ranging from Napoleon III to Sir Mick Jagger have stood before the still-present judges' bench. For sophisticated cocktail service, the bar delivers a relaxed ambiance along with sought-after exclusive seating in three booths that were previously used as holding cellsMeet in London at the Courthouse hotelBusiness travellers will appreciate our conference suite with its several attractive and functional meeting rooms ? perfectly appointed to handle your small to medium-sized gathering. In addition, the 94-seat Release Theatre can be made available for business use. For your convenience, wireless internet access is available in public and meeting areas. After business, all of London is within easy reach from the Courthouse Doubletree by Hilton London-Regent Street hotel. Our extraordinary London hotel is only a short walk from the unique, trendy Soho and markets with its designer boutiques, clubs and restaurants. The theatre district and more clubbing are nearby in London?s West End, or visit the world famous Buckingham Palace, situated only a half-mile from the Courthouse Doubletree by Hilton London-Regent Street hotel. When you next visit London, our caring and professional hotel staff look forward to welcoming you to the Courthouse Doubletree by Hilton London-Regent Street hotel with our signature warm Doubletree chocolate chip cookie at check-in.
Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center
Recreation Included: Fitness Center
AMENITIES:
- Business Center
- Conference Rooms
- Restaurant
- Swimming Pool
- Wireless Internet
- Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
(*) = Free, some restrictions may apply
Based on 1361 reviews 0
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Courthouse Doubletree by Hilton London-Regent Street
Ruined birthday AWFUL HOTEL none existent customer service/rude staff!
MrsSJC2014
from
Submitted on 02-08-2017
5 stars? you would get better customer service in a Youth Hostel!
We saved for our birthday weekend in London (my birthday 4 February my husbands 5 February) the plan was to see Les Miserables and have a lovely weekend child free to relax/have a special birthday weekend as a couple.
Our experience at Courthouse Hotel was awful it could not have been further from what we planned. The staff simply do not care - from the concierge, to the Duty Manager to the General Hotel Manager it was appall...
5 stars? you would get better customer service in a Youth Hostel!
We saved for our birthday weekend in London (my birthday 4 February my husbands 5 February) the plan was to see Les Miserables and have a lovely weekend child free to relax/have a special birthday weekend as a couple.
Our experience at Courthouse Hotel was awful it could not have been further from what we planned. The staff simply do not care - from the concierge, to the Duty Manager to the General Hotel Manager it was appalling customer service throughout. The lady that checked us in was polite/nice and the waitresses serving breakfast were lovely so credit where credit is due but apart from that the staff were rude, hostile and inattentive. Far from a five star hotel experience!
We tried to resolve the issues during our stay but were told we would have to wait for the general manager once home. Once home we emailed the General manager direct who has blamed everyone but the hotel (particularly regarding high noise levels - local council, theatre deliveries beyond hotels control etc lots of excuses no apology - the hotel knew it was a special birthday for both of us as our birthdays a day apart so why put us in a room above a noisy loading bay with view of a back street?). The Manager promised us he would investigate thoroughly - now two days later he has decided since our booking was through Booking.com he is not able to deal with our issues. Clearly even the Hotel Manager can see we were let down - he has no intention of compensating us. We have gone through booking.com regarding our complaint but it is worth noting if you book with a booking service the hotel will treat you as a second rate customer.
The issues were as follows:
1. NOISE (whatever you do if you book DO NO NOT stay at rear of the hotel). We were above a loading bay and the Windows let the sound through. On Sunday 5 February we were woken up at 6.15am to multiple HGVs continually delivering equipment, collecting waste/rubbish and people with the HGVs shouting with no regard of the time - sleep was impossible. There was no break from the noise you would struggle sleeping with ear plugs in, it sounded like we were next to a building site. There were deliveries to the hotel (which the hotel deny but we have photos of bed linen and towels being delivered to the loading bay of hotel near our room huge cages wheeling up and down) refuse collections and multiple wagons with deliveries of equipment with at times 20 people shouting and unloading. The beeping from the vehicles was constant. Yes... you unfortunately have read my review correctly 6.15am on a Sunday morning it started and it was still going on continually at 9.30am! In a 5 star luxury hotel?!? 6.15AM ON A SUNDAY NOT WHAT YOU WANT FROM A RELAXING BIRTHDAY TREAT WHEN YOU HAVE THREE CHILDREN THE LIE IN WE WERE LOOKING FORWARD TO :-(
2. POOR CUSTOMER SERVICE
The concierge service were extremely rude as were the managers. The cases were not taken to our room we had to go back down to reception for them to be met by a cold rude man. We asked for some water for room we were told he would arrange for some and it was noted (never arrived). Our complaint regarding the noise was met by the Duty Manager first thing Sunday morning, he was rude dismissive said nothing he could do now? It was 8.45 in the morning we were not checking out until 1pm he could have done something to say sorry. He was dismissive, rude, argumentative and made me feel uncomfortable I asked him to come to room to witness but he refused - happy birthday to us!!! Our formal complaint to the General Manager has been fobbed off with excuses, I can preempt his response to my review already on here he has been unsympathetic and denies everything.
3. ROOM ISSUES
I will attach photos of our "5 star room" broken light, blood on stool, stained carpet, smelly dirty cushion on bed and broken plug on bath. We were in London for a west end show not the room so we let these things go until the Sunday which we now regret. Contrary to what I believe the manager thinks we are not a couple to complain but we had a catalogue off problems.
4. WATER IN ROOM
I know it is minor but many reviews mention this I have never been to a hotel with no complementary water in room - if you want water it's in mini bar £2.50 per small bottle.
5. BREAKFAST
It was poor. The tea we had to change for coffee it was very weak like warm milk teapots too big for one tea bag despite being left in pot and stirring. The service was slow we had to ask for knife and forks. The ladies were lovely and did their best but it was not great - definitely not 5 star more what you would expect in a Travel Lodge.
The hotel I believe could have made an effort and apologised tried to compensate us. An acknowledge and taking ownership would have been nice instead of arguing with excuses.
The hotel knew it was our special birthdays they even sent two pieces of cake to the room on the Saturday which was a nice touch. On the Sunday I showed the duty manager our driving licenses to show it was indeed true we have our birthdays together as I felt he did not believe me he was so dismissive of the complaint.
Courthouse Hotel you ruined our weekend. We didn't pay for a five star hotel to have a poor room, not be able to sleep with noise then have to deal with complaints on my husbands birthday and now on return.
Management who read my review please do not insult my review by saying you gave us chocolate cake because for what we paid for our stay it is disgusting.
I very much doubt we'll be the only customers leaving poor reviews from weekend another couple were also complaining on checkout :-(
If you are thinking of booking please think twice or at very least book with hotel direct (although I still don't believe you'd be met with any appropriate level of customer service)
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Courthouse Doubletree by Hilton London-Regent Street
Birthday treat which wasn't so much of a treat!
Emma G
from Hook, United Kingdom
Submitted on 02-02-2017
I booked a couple of Virgin Experience Days here as birthday presents for my best friend, and decided to make a weekend of it by staying the night. The Japanese Afternoon Tea was lovely, in the Silk Restaurant which was the old courtroom. We also booked to see a movie in the cinema - again, great fun and a good night's entertainment. However, the hotel, whilst steeped in history, was a let down. The room (123) was tired and dated, with curtains hanging off the rails, the jets on the bath didn...
I booked a couple of Virgin Experience Days here as birthday presents for my best friend, and decided to make a weekend of it by staying the night. The Japanese Afternoon Tea was lovely, in the Silk Restaurant which was the old courtroom. We also booked to see a movie in the cinema - again, great fun and a good night's entertainment. However, the hotel, whilst steeped in history, was a let down. The room (123) was tired and dated, with curtains hanging off the rails, the jets on the bath didn't work and the telephone in the room didn't work properly either, with calls dropping off or being inaudible. We decided to visit the spa in between afternoon tea and the cinema - it was very small, but you are in central London, so don't expect lots of facilities - a nice pool and a very small sauna - really only room for 2 but at one point there were 6 of us crammed in there! What really let it down was the one and only shower which didn't work properly! Originally it would have been a nice shower, with lots of jets, a big rain shower head and a hand held shower but none of the jets worked, both showers worked at the same time but both only gave a dribble of water and the unit itself was broken and hanging off the wall! After getting into the lift which didn't stop at the ground floor (we had to go to Lower Ground and walk up) we went out for an amble down Carnaby Street, having checked with the Concierge if we would be able to get popcorn at the hotel for the movie - of course, he said, and agreed with us when we said you can't go to the movies without popcorn! However, at no time before, during or after the movie, did we see a single kernel, even though we had been promised it! So, after the movie, we went back to the room and decided on a hot chocolate - sod the £3 tray charge for room service! What came to us (for the cost of £3.95 each) were 2 small cups (no saucers) with a spoon in each of them, on a tray. Nothing else - they was the worst presented drinks I have ever seen - not exactly 5 star. The lukewarm hot chocolate was downed in 4 sips - £1 per tepid sip. The next morning, i needed to borrow a plug to charge my mobile - i went to the concierge who kindly found one for me but said rather sternly "we do want this back" to which I replied, "of course, I only need to use it for an hour or so, to charge my phone whilst I have breakfast. We will be checking out after that so will bring it back then". We had a very nice breakfast, went back to our room to pack our things to check out and the phone rang. It was the concierge who rather rudely said to my friend "you have the phone plug. We need it back" and he then appeared 2 mins later at our door to collect said plug! All very rude. At checkout, we discussed our issues with the receptionist who was very pleasant and apologetic - she said she would discuss this with the manager. We also made a comment that it would have been nice to see something about the history of the hotel, perhaps a plan to show what the rooms had originally been used for. "Of course we have something - please ask the concierge for this" so on leaving we asked if he had anything we could take away with us, to which his response was "no we don't".
I think the hotel is trading purely on its history rather than providing a 5 star service. The hotel room was expensive and definitely not value for money. Its a good place to visit for afternoon tea, or the cinema but I wouldn't recommend it to stay in - go and find something cheaper around the corner and spend the difference on a few cocktails at Ping Pong, across the road!
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Courthouse Doubletree by Hilton London-Regent Street
Hotel with history
JaneHR
from Chester, United Kingdom
Submitted on 01-30-2017
Really enjoyed our weekend stay. Lovely room and the cells in the bar (photo) were a blast! Pool was small but great with the glass suspended lounge area and service all round was fab.
The only comment I would make is the power sockets need to be sited more usefully. There were plenty but nothing near the kettle or in the corner of the room where you had to charge your phone on the floor!
Will return as superb location right next to The Palladium.
Courthouse Doubletree by Hilton London-Regent Street
A really good hotel in a fantastic location.
William A
from Dubai, United Arab Emirates
Submitted on 01-28-2017
A real find! The old Marlborough Street Magistrates Court, with some of the original features still there - notable the bar downstairs where you can sit in an original cell, complete with open loo - no longer operative of course - and have a drink! I was upgraded from a Superior King to the next category room up, and it was huge! Great breakfast too. As for it's location, visitors could hardly ask for more - almost at the crossroads of Oxford Street and Regent Street! Very pleasant and willi...
A real find! The old Marlborough Street Magistrates Court, with some of the original features still there - notable the bar downstairs where you can sit in an original cell, complete with open loo - no longer operative of course - and have a drink! I was upgraded from a Superior King to the next category room up, and it was huge! Great breakfast too. As for it's location, visitors could hardly ask for more - almost at the crossroads of Oxford Street and Regent Street! Very pleasant and willing staff too. A thoroughly enjoyable stay!
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Courthouse Doubletree by Hilton London-Regent Street
Fabulous hotel,Great Location.
george g
from Birmingham, United Kingdom
Submitted on 01-25-2017
We (a party of 6) stayed here for the Weekend with friends we always travel with and we were recommended this hotel by friends.
The location was fabulous close to Carnaby Street ,Oxford Street Shopping,Restaurants,Bars Scenic etc.
We were excellently looked after and immediately were given an upgrade in room.
I loved the fact it was previously a courthouse you could see the cells courtroom still with custom written benches,so funny one minute you're sat where the judge is,barristers then in the ...
We (a party of 6) stayed here for the Weekend with friends we always travel with and we were recommended this hotel by friends.
The location was fabulous close to Carnaby Street ,Oxford Street Shopping,Restaurants,Bars Scenic etc.
We were excellently looked after and immediately were given an upgrade in room.
I loved the fact it was previously a courthouse you could see the cells courtroom still with custom written benches,so funny one minute you're sat where the judge is,barristers then in the dock lol..it's a great talking point.
Our rooms were spacious,Clean had a lovely bathroom,coffee machine,great wifi..
The Hotel had a well equipped gym
that we used.
Breakfast was brilliant a good range of food to eat ..it was freshly cooked to a high standard and excellently presented.
Staff were great to..from Porters to Barmen Waiters/Waitresses and Receptionists.we were made to feel welcome in every way.
Would We visit again...a definite yes.
Mr G and Mrs A ..G Birmingham.
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Courthouse Doubletree by Hilton London-Regent Street
Awesome courthouse hotel
paulchampion48
from Stallikon, Switzerland
Submitted on 01-24-2017
Our queen room on the first floor was very well appointed and equipped and surprisingly quiet being next to the lift.We didn't eat in the restaurant but speaking to other guests wish we had. Staff really friendly and efficient, bar very pleasant with 3 quirky cells where 6-8 people could enjoy drinks.breakfast on par with all other London hotels we have stayed in. Hotel manager extremely helpful, will be booking again soon.
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Courthouse Doubletree by Hilton London-Regent Street
Comfortable hotel in excellent location
Julie K
from Leeds, United Kingdom
Submitted on 01-23-2017
Spent one night here to go to the London palladium. Excellent walking distance to the palladium and shops and cafes
Good sized room with twin beds
Clean and warm and tea tray provided
Comfortable beds
Good restaurant although service slow
Friendly staff
Excellent breakfast with good choice of hot or cold dishes
Would stay here again
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Courthouse Doubletree by Hilton London-Regent Street
Good Location
Bazzer508
from Gillingham, United Kingdom
Submitted on 01-22-2017
We had booked a theatre trip and decided to stay for one night at this hotel,,,The staff were very friendly and efficient and check in was simple...we had e mailed and asked for an early check in to our room and received a prompt reply saying although it could not be guaranteed they would do what they could to assist...luckily it was possible and our room was ready early..
The room was twin bed and was clean an comfortable free wi fi was available
The bath however was high sided and had an over...
We had booked a theatre trip and decided to stay for one night at this hotel,,,The staff were very friendly and efficient and check in was simple...we had e mailed and asked for an early check in to our room and received a prompt reply saying although it could not be guaranteed they would do what they could to assist...luckily it was possible and our room was ready early..
The room was twin bed and was clean an comfortable free wi fi was available
The bath however was high sided and had an overhead shower which was good but no bath mat was supplied.the bath, after my shower was slippery and I feel that a rubber mat for the bath would be beneficial..I did mention this to the receptionist when we checked out and she told me she would inform the manager...to be honest this is just a little niggle on my part and overall the stay was pleasant and good value for money
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Courthouse Doubletree by Hilton London-Regent Street
Superb
Bennett16_50
from Birmingham, United Kingdom
Submitted on 01-19-2017
We stopped here last weekend whilst in London to go to Cinderella at the London Palladium (Which was also brilliant but that's not the point). I love the history of this place and the way they have incorporated it into the bar and the restaurant. Staff were really friendly and helpful particularly in the bar. Clean, tidy, well appointed and spacious rooms, comfortable bed. There is nothing not to like and it was a fair price for a 5 Star. One very minor gripe breakfast was typical buffet fare, I...
We stopped here last weekend whilst in London to go to Cinderella at the London Palladium (Which was also brilliant but that's not the point). I love the history of this place and the way they have incorporated it into the bar and the restaurant. Staff were really friendly and helpful particularly in the bar. Clean, tidy, well appointed and spacious rooms, comfortable bed. There is nothing not to like and it was a fair price for a 5 Star. One very minor gripe breakfast was typical buffet fare, I think they could have done a little better. Great location for the Palladium, Oxford Street and Regent Street, Carnaby Street, Liberty and Soho. We will definitely stay here again, hopefully soon.
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Courthouse Doubletree by Hilton London-Regent Street
Great location, large rooms but a little dated
aussiesoho
from london
Submitted on 01-18-2017
Fine hotel due its location, and good sized rooms for central London. Hotel has great bar and good room service, although my room had no mini bar even though that was stated as on of the facilities available.
The only drawback is its not cool or fresh like the new hotels in Soho such as Ham Yard. But this is reflected in the price.
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