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Sugar Palm Grand Hillside

Phuket, Thailand (HKT)

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Hotel Specials
Hotel + Flight from
WAS
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Package Specials
Based on 941 reviews
Room & Rates

Grand, Garden View

1 Double Bed and 1 Twin Bed
Balcony with garden views

Free WiFi, bathrobes, day bed, and refrigerator
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Grand Jacuzzi

Grand Jacuzzi

1 Double Bed or 2 Twin Beds
Balcony with pool views

Free WiFi, bathrobes, day bed, and refrigerator
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Grand, Sea View

1 Double Bed and 1 Twin Bed
Features a private balcony

Free WiFi, bathrobes, day bed, and refrigerator
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Grand Deluxe

Grand Deluxe

1 Double Bed or 2 Twin Beds
Features a private balcony

Free WiFi, bathrobes, day bed, and refrigerator
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Grand Room, Pool Access

Grand Room, Pool Access

1 Double Bed
Balcony with pool views

Free WiFi, bathrobes, day bed, and refrigerator
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Sugar Palm Grand Hillside
1 Khoktanod Soi 3 Kata Beach, Karon, Thailand 83100

Rooms
Make yourself at home in one of the 106 air-conditioned rooms featuring refrigerators and minibars (stocked with some free items). Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.

Amenities
Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and tour/ticket assistance.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and lunch, or stay in and take advantage of room service (during limited hours). While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar.

Business, Other Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 225 for children (approximately)
  • Airport shuttle fee: THB 1500 per vehicle (one way)
  • Early check-in fee: THB 200
  • Rollaway bed fee: THB 1300.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
 

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Babysitting
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shuttle To Airport (surcharge)
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 941 reviews
from Goettingen, Germany
Submitted on 02-09-2017
SUGAR: Sweet as the fruits and the marmelade in the morning. PALM: Two big coconut palms at the top off the hill. GRAND: Big rooms. Friendly employees, who help in every situation. Near the beach. HILLSIDE.: A famous view to the beach and the sea. Special thanks to the women, who prepare the breackfast and bring the hot water. Special thanks to the persons at the reception, who solve every problem immediately. I never will forget Marc, who helps me. He is a great entertainer.
Location
Service
Value
from
Submitted on 02-03-2017
The best part of this hotel was its location! It's right by the main streets of kata beach so food, shopping, and the beach is within a 1-5 minute walk. Outside of that, the staff was friendly and the rooms were nice. Nothing spectacular, but the hotel definitely seems nicer in the pictures. But for an affordable, nice stay at a location close to the beach...this is a good option!
from Chelmsford, United Kingdom
Submitted on 02-02-2017
We were returning guests to the Sugar Palm Grand Hotel, and stayed there this time for just one night. We were made extremely welcome, we arrived early due to timing of our flights, the front of house manager allowed us to leave our luggage, and provided us with beach towels. We was allocated a beautiful swim up room, which was very clean and neat. The breakfast was once again varied and fresh. When we checked out, the staff were most helpful with our transportation to our next hotel. Absolute... Read more
Location
Service
Sleep Quality
from Geneva, Switzerland
Submitted on 01-27-2017
Had a great 7 night stay here. The hotel room was big and bright and clean, the swim up infinity pool was fantastic. The hotel was mostly very peaceful, despite being pretty full, it felt nice and quiet. The staff were all very friendly and helpful, thanks especially to Mark and Michael. Kata beach is a lovely, and this hotel is well positioned. We would recommend this hotel!
from Helsinki, Finland
Submitted on 01-25-2017
Had a nice stay at the Sugar Palm thou the Hotel is no longer the freshest and is showing some wear and tear. But the location is great, it is very close to the beach, 5 min max, and if you are staying at the higher level rooms you can get a lovely view. Stayed at one of the pool access rooms, and having an infinity pool with a great view of the city and beach at your disposal straight from your balcony was worth the four stars for me. The location means that the access isn't the easiest, steep... Read more
Location
Rooms
Service
from Copenhagen, Denmark
Submitted on 01-19-2017
The hotel has a good location and provides you with good rooms, especially if you get the ones with the balcony and private jacuzzi. The room we had was clean, nice and spacious. Besides this, we found the place a bit boring and with poor service. No guarantee for English speaking staff at the reception. The breakfast buffet is miserable.
from
Submitted on 01-17-2017
We stayed st sugar palm with family and few friends over NYE for over 2 weeks and they didn't dissapoint. Rooms are quite big with nice views, they arranged in such order so you get a little bit of privacy as well. Clean rooms. Breakfast range is good and staff always very helpful and making an effort to go above expectations. The hotel is above 5 minutes walk to the beach and pools are never crowded like in other hotels in the first line, there was not many kids either. With no rooms available... Read more
from
Submitted on 01-16-2017
Just got back after 1 night stay Jan 2017 Gym/Fitness Centre/Sauna/Steam Room/Pool Bar all stated available when I booked. On arrival all these were under construction in Peak season and not in use. Would not recommend this hotel to anyone! Only thing it had going for it was great location. But many other options available in area. Rooftop bar only open 2 hours (But staff was always late to open)
Cleanliness
Rooms
Service
from
Submitted on 01-11-2017
Forget about booking this hotel Some could even say it's impossible Their very own website doesn't even work So you call them only to go through 3 different people to confirm they have a room available and then they direct you to their Web site for bookings that won't work Dont forget the emails that they don't have the courtesy to reply too The reviews seem good but I'm starting to wonder if they write their own I have never had so much trouble trying to book a room in will definitely cr... Read more
from
Submitted on 01-09-2017
The rooms are clean and spacious and the location is good, but the service/informationlevel is pretty much non excisting and the breakfast is just average. If you choose to go, go for a jacuzzi corner suite or a room with direct pool acces. In generel i find Kata Beach to crowded with tourists and especially Russians seems to have made their influence. (No offense).
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