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Hotel Metropol & Spa

Zermatt, Switzerland (QZB)

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Based on 117 reviews
Room & Rates
Standard Single Room - Hotel Metropol & Spa - 1

Standard Single Room

  • Two Single Beds
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar and a refrigerator are supplied. The private bathroom has bathrobes, slippers, and complimentary toiletries. A safe, a desk, and cribs/infant beds are among the conveniences offered. This room is Non-Smoking.

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Standard Double Room - Hotel Metropol & Spa - 2

Standard Double Room

  • One Double Bed
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar and a refrigerator are supplied. The private bathroom has bathrobes, slippers, and complimentary toiletries. Rollaway/extra beds, a safe, and a desk are among the conveniences offered. This room is Non-Smoking.

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Double Room, Mountain View

  • One Double and One Sofa Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar and a refrigerator are supplied. The private bathroom has bathrobes, slippers, and complimentary toiletries. A safe, a desk, and cribs/infant beds are among the conveniences offered. This room is Non-Smoking.

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Superior Double Room

  • One Double and One Sofa Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected, and the LCD TV is offered for your entertainment. A minibar and a refrigerator are supplied. The private bathroom has bathrobes, slippers, and complimentary toiletries. A safe, a desk, and cribs/infant beds are among the conveniences offered. This room is Non-Smoking.

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Hotel Metropol & Spa
Matterstrasse 9<br/>Postfach 216, Zermatt, Switzerland 3920

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Rooms
Make yourself at home in one of the 20 guestrooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have makeup/shaving mirrors and complimentary toiletries.

Rec, Spa, Premium Amenities
Pamper yourself with onsite massages and facials. A spa tub and a sauna offer a relaxing way to wind down after a day on the slopes. Additional features include complimentary wireless Internet access, ski storage, and a fireplace in the lobby.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.

Business, Other Amenities
Featured amenities include currency exchange, multilingual staff, and luggage storage. Guests may use a train station pick-up service for a surcharge. Parking is also conveniently located nearby.

Know Before You Go

  • This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Rollaway bed fee: CHF 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: CHF 2.10 per person, per night for adults; CHF 1.05 per night for guests aged 7-15 years old.
 

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Babysitting
  • Currency Exchange
  • Elevator / Lift
  • Fireplace in Lobby
  • Fitness Facility
  • Free Breakfast
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Library / Video Library
  • Lounge/Bar
  • Multilingual Staff
  • Room Service
  • Sauna
  • Spa Services
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 117 reviews
from Sydney, Australia
Submitted on 10-19-2017
Stayed a couple of nights here and found the hospitality from the staff and the room to be first class. We booked a room with a balcony and view of the Matterhorn. We got exactly that and was absolutely gobsmacked when we were shown the room and the view. The only little problem is the access. We had to lug our suitcases up a 10 metre set of stairs. Not probably a drama for most but I'm over 60. If that's my only problem I can certainly deal with it. The breakfast was typical European but still ... Read more
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from
Submitted on 08-31-2017
The hotel really made me feel at home with its very friendly and helpful owners and staff. Its location is near to the Zermatt train station along the river so it is quite easy to find. Every staff is polite and greets me whenever they see me. The reception staff Stephanie, Patricia and Yvonne attend to my requests promptly and shows concern by asking if I had a great day every time we meet. The staff at the restaurant are very attentive and will ask the diners if everything is OK. I find the fo... Read more
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from Somerset West, South Africa
Submitted on 06-26-2017
We spent 4 nights here and it was fantastic. We used the pool and whirlpool everyday and also enjoyed a massage after skiing. The staff was super friendly and helpful. Our rooms we spacious and we where super happy we chose rooms with the Matterhorn view. The view was mesmerizing and we spent many an afternoon/evening enjoying a drink on the balcony.
from
Submitted on 04-17-2017
There is something about family owned and runned hotels. They make you feel at home and work for you to have a great time. The personalized treatment in the Metropol was fantastic. We arrived in the morning and were able to do an early check-in with a big smiled "of course!". We upgrated to the room next door to the one we had selected, which was bigger and had the best view. The rooms are (or look) recently renovated because everything was in mint conditions, great and well lighten bathroom, co... Read more
from Larchmont, New York
Submitted on 03-13-2017
This is a great option for Zermatt. Wonderful location, really excellent food, rooms and amenities all great. Very comfortable, quiet. We had two bedrooms that shared a little foyer with hooks for all the coats and ski pants, very very nice. Pool very nice, very close to street which is a little different but ok. Breakfast buffet fine, not enormous but has all the things you expect. Two things to know: showers are the hand-held kind that either hang on a hook on the wall or you can hold ... Read more
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from Stockholm, Sweden
Submitted on 02-02-2017
Superior room with view of Matterhorn. Very comfortable and just big enough for 2 women with a lot of luggage. Excellent half board. Great service and nicely prepared and served kitchen every evening. We were treated like VIPs at this hotel and the variety of the menu and the cooking was very much appreciated. We ate every evening meal at our hotel and it was always a different and enjoyable experience. All hotel staff were very professional and friendly to us. I took a massage with Marisa which... Read more
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Value
from Newcastle upon Tyne, United Kingdom
Submitted on 02-01-2017
Stayed in Pasadena apartments ?let by Swiss hotel ?metropole hotel ?hotel alpha??? Confused we were. 1960s amenities Next door to noisy all night railway. No kettle microwave toaster. 1 thin pillow each no plug for sink. Same towels all week. No lights outside property. Too noisy for one of our party who stayed elsewhere. It was clean dated poorly fitted out no commas to whichever reception we were attached to. Some sort of tax levied and taken without consent at the end. Bit of hike from the s... Read more
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from Basel, Switzerland
Submitted on 02-01-2017
From the moment we arrived, we were made to feel very welcome. The staff are very attentive. The hotel is very close to a bus for skiers to get to the slopes and an almost flat short walk to the town centre. For a non-skier, the pool and jacuzzi are great and the complimentary tea and cake from 3pm to 4 pm was very welcome. Note that a single room is only just over half the price of a double room, so for parties with odd numbers of guests it is great.
from
Submitted on 12-31-2016
Normal hotel. Probably should be 2 stars if not for the swimming pool. Room are very small for the price or the price is really expensive for the room. Family is ok but Person at taxi very rude. You could find same kind of place at much lower price in Zermatt
from Canton of Bern, Switzerland
Submitted on 10-10-2016
Excellent location, wonderful breakfasts, and lovely service from staff. The pool and spa is a great 'plan B' when the weather is not the best. I stayed in the accompanying 'budget' version (Hotel Alpha, which belongs to Metropol) and it was quiet, cheap and clean. Just what I needed for a busy weekend. I didn't need the 3 star luxruy, just a place to sleep, demolish a wonderful breakfast and have an active day outdoors. The only negative feature is the awful smell of moth balls in the shared WC... Read more
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