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Hotel Silken Puerta America

Madrid, Spain (MAD)

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Based on 2418 reviews
Room & Rates
Deluxe Club

Deluxe Club

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Phone, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite Club

1 Queen Bed or 2 Twin Beds
538 sq feet (50 sq meters)

Internet - Free WiFi and wired Internet access
Entertainment - Digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Phone, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite

Junior Suite

1 Queen Bed or 2 Twin Beds
484-sq-foot (45-sq-meter) room with city views

Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free newspaper, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Offer

Offer

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free newspaper, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

Executive Suite

1 Double Bed
646-sq-foot (60-sq-meter) room with city views

Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free newspaper, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Double Room (Promotion)

1 Double Bed or 2 Twin Beds
Internet - Free WiFi and wired Internet access
Entertainment - Digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Safe, desk, and access to in-room childcare; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Zaha Hadid Space Club

Zaha Hadid Space Club

1 Queen Bed
323-sq-foot (30-sq-meter) room with city views

Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and access to in-room childcare; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Double Room Single Use

Deluxe Double Room Single Use

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free newspaper, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room

Deluxe Room

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Internet - Free WiFi and wired Internet access
Entertainment - Flat-screen TV with digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free newspaper, phone, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Hotel Silken Puerta America
Avenida de America, 41 or Corazón de María,10, Madrid, Spain 28002

Rooms
Make yourself at home in one of the 315 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 22.35 per day
  • Rollaway bed fee: EUR 60.00 per day

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Night Club
  • Porter / Bellhop
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2418 reviews
from Monza, Italy
Submitted on 02-08-2017
Well located for a business trip, more than for tourism. The staff is efficient and discreet. High quality restaurant, overall quality/price ratio is great. Particularity is that each of the 10 floors has a different room design, so is never boring coming back.
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from East Flanders Province, Belgium
Submitted on 02-08-2017
We had some troubles during the proces of check-in. Before we reservated we sended the hotel a mail about the creditcard. We could use the creditcard of my mother to reservate, but not to pay in the hotel. When we arrived, we were suprised about the fact that we needed to show a creditcard. We could not show it, as we already mentioned in the mail. That was a really big problem for Vanessa. We needed to contact my mother to give us permission for the use of the creditcard and also the acces to ... Read more
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from Oberursel (Taunus), Germany
Submitted on 02-06-2017
No German TV, thy tried to fix it four times without an solution, no callback, no apologize. Room Service Bad, the food doesnt taste good except the ham. No luggage service etc.. They added a bill later, can't proof it, because i never received it.
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from Hamden, Connecticut, United States
Submitted on 02-05-2017
The rooms and corridors are awesome. Our first room was on the first floor and the design was not comfortable - shower was actually scary to use. Our second room On the 10th floor was far more human friendly. Service was great until we checked out and were told after that we were not entitled to non-alcoholic beverages in the mini bar for free in our second room.
from Berlin, Germany
Submitted on 01-31-2017
We have heard several recommendations about this hotel and as a traveler always looking for different experiences Puerta America was a good choice.The design is very creative, interesting and exciting. Different floors with different themes that a guest can select from. The hotel offers shuttle service from/to the airport as well as the city center which is very punctual and convenient. The hotel is situated just 5 min walk to the metro station which is very practical. Upon check in we could sel... Read more
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from London
Submitted on 01-30-2017
Hotel is great with an innovate concept of different themed floors. Also impressed with the friendliness of the staff and quality of service. Location is ok, it worked for us as we were there to watch Real Madrid as well as seeing the city. My disappointment, and perhaps this is a one off (hence me not rating very low) is that one of the main reasons I chose this hotel is because I wanted somewhere with a pool for my son. This led me to the Silken, with the compromise being the fact it is not c... Read more
from Leeds, United Kingdom
Submitted on 01-29-2017
Stayed for one night, room layout is a little strange and slightly awkward. The hotel kind of sells itself on being a "design" hotel but it is looking a little tired and in need of a refresh. Blinds weren't working properly and the room was on a lower floor and a little noisy as very close to the road. Good location in regards to the airport and getting into the city though. Room service wasn't really 5* standard either.With a bit of a refurb and attention I think the hotel could be back to wher... Read more
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from Gragnano, Italy
Submitted on 01-24-2017
I travelled for business and in puerta america I found a sorprendent area for my quiet. I found the courtesy of an high quality service. I think the higest never find. The room well made and very clean was been crucial for the tranquillity of my business. Thanks a lot.
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from Altea, Spain
Submitted on 01-24-2017
The rooms(s) were beautiful, except lacking some convenience with electric socket placements, and quality of some installements. Front desk is very friendly and helpful. Room service food quality is not the best, and unfortunately not all the other hotel staff. But over all, worth the money and a beautiful stay. Mainly for couples and small groups of friends. Finally, it's so close to the airport, but depending on trafffic can be far from a lot of things you'd like to see.
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from Geneva, Switzerland
Submitted on 01-23-2017
Very good hotel with great authentic interior design by diverse well-known architects. Each floor was made by one of them, which is really interesting. We stayed on the 10th floor, achieved by a japanese architect. Very cosy, calm, well isolated from inside and outside noise. Helpful personnel and service.
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