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Hotel Villa Mercedes

Tuxtla Gutierrez, Mexico (TGZ)

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Based on 233 reviews
Room & Rates

Deluxe Double Room

2 Double Beds
Overlooking the garden

Layout - Separate bedroom
Internet - Free WiFi
Entertainment - 32-inch plasma TV with cable channels
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning, heating, and daily housekeeping
Non-Smoking
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Deluxe Room

Deluxe Room

1 King Bed
Overlooking the garden

Layout - Separate bedroom
Internet - Free WiFi
Entertainment - 32-inch plasma TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Phone, safe, and iron/ironing board
Comfort - Air conditioning, heating, and daily housekeeping
Wheelchair accessible
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Executive Room

Executive Room

2 Double Beds or 1 King Bed
Views of the mountains and garden

Free WiFi, bathrobes, desk, and coffee/tea maker
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Suite

Suite

1 King Bed
Overlooking the garden

Free WiFi, bathrobes, desk, and coffee/tea maker
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Hotel Villa Mercedes
Diagonal Hermanos Paniagua 32, San Cristobal de las Casas, Mexico 29264

Rooms
Make yourself at home in one of the 83 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Amenities
Treat yourself with massages and facials. Additional amenities at this Colonial hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

AMENITIES:
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Express Check-In
  • Express Check-Out
  • Fireplace in Lobby
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 233 reviews
from Belize
Submitted on 05-11-2016
Overall, the hotel is nice, with a rustic theme and garden views. It is not necessarily a downtown location but the town's plaza (supermarket, movies and small shopping area) is right next door. A cab downtown charges you about 30 pesos to get to the hotel. What I loved: Given San Cristobal is generally cool at night, the big fireplace at the lobby area is a nice touch and relaxing to sit by for a while. The complementary Chiapas coffee, which can prepare coffee for 2 in the room was really ... Read more
Service
Sleep Quality
Value
from
Submitted on 12-27-2015
First and foremost, this was an OK experience with no significant drawbacks. With that being said, there were some less-than-ideal situations. First, the staff seems to be out of sync and not that friendly. Second, the beds and sheets are nothing to write home about. I would also point out the buffett, wi-fi system and lobby as low points for us, Overall, it wasn't terrible but definitely not one of the best options in town. I would like to see more effort by the staff to improve the experience... Read more
from
Submitted on 12-27-2015
Nothing really bad happened during our stay, just the overall experience was nothing special. Staff is there but is slow and seems confused with pretty standard stuff, the breakfast buffet is nothing to brag about, and they have a really outdated, voucher-based, wi-fi system going on. The hotel is not in the center of San Cristobal, and I'm pretty sure you can find something better for your stay.
from Adelaide
Submitted on 12-09-2015
We stayed at this hotel for two nights. Our room was clean and comfortable except for the hard bed (common in Mexico it would seem). There is a coffee machine and an iron and ironing board - two things that have been rare during our stay in Mexico. We arrived quite early after an overnight bus transfer from Oaxaca and we were given a room upon arrival which was most appreciated. The staff are very pleasant and helpful. There is a shopping centre a short distance from the hotel. I would stay here... Read more
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