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El Dorado Royale, a Spa Resort by Karisma

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$309 $185
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,399 $1,449
Per Guest for 5 Nights
3.7/5 BookIt.com Guest Rating
Based on 6 reviews
The El Dorado Royale, A Spa Resort features 476 Luxuriously decorated Suites in 8 categories. All accommodations are provided with: indoor Jacuzzi, ai
Style: Voted in Conde Nast Travelers Top 100 Hotels in the World.
Room & Rates
Luxury Jacuzzi Junior Suite - All-Inclusive - El Dorado Royale, a Spa Resort by Karisma - 1

Luxury Jacuzzi Junior Suite - All-Inclusive

Starting from
$309 $185
Per Adult Nightly
LUXURY JACUZZI JR SUITE
These newly renovated suites surrounded by lavish garden views, are decorated with inspirational Mexican culture. Featuring authentic dark wood furniture with king or double bed, each suite has contemporary bathrooms equipped with luxury Jacuzzi, double sinks and our signature amenities, creating an overall relaxing and romantic atmosphere.
Maximum occupancy: 3 guests
Size: 599 square feet/ 55.65 square meters
 
Amenities:
To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every balcony or terrace brings chairs and a hammock…there is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.
 
GOURMET INCLUSIVE
 
  • Accommodations As Selected.
  • Welcome Glass Of Sparkling Wine And Refreshing Towel.
  • All Gourmet Meals And Specialty Bites
  • Alcoholic And Non-Alcoholic Beverages From A Selection Of Domestic And International Premium Brands.
  • Minibar With Beer, Water, Soft Drinks Stocked Once A Day.
  • Daily And Nightly Activity Program With Live Music And Shows.
  • Bicycles Provided To Ride Around The Premises.
  • Non-Motorized Water Sports: Kayak And Snorkeling Gear.
  • Scuba Clinics In The Pool.
  • Hospitality Desk
  • 12 Swimming Pools, One Of Which Is A Natural Saltwater Pool.
Hide room details
Swim Up Jacuzzi Junior Suite - All-Inclusive

Swim Up Jacuzzi Junior Suite - All-Inclusive

Starting from
$362 $234
Per Adult Nightly
Amenities: 
Step right into a lazy river that crosses in front of your Jacuzzi Suite's patio. The decoration of our Swim Up Jacuzzi Junior Suites was inspired by local Mexican motifs, providing for a wonderfully balanced atmosphere. Each of the suites has indoor Jacuzzis so you can extend your soaking pleasure into the privacy of your accommodations. All rooms feature lovely wooden furniture including king size bed only, nightstands, and desk. To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every terrace brings chairs and a hammock…there is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.
 
GOURMET INCLUSIVE
  • Accommodations As Selected.
  • Welcome Glass Of Sparkling Wine And Refreshing Towel.
  • All Gourmet Meals And Specialty Bites
  • Alcoholic And Non-Alcoholic Beverages From A Selection Of Domestic And International Premium Brands.
  • Minibar With Beer, Water, Soft Drinks Stocked Once A Day.
  • Daily And Nightly Activity Program With Live Music And Shows.
  • Bicycles Provided To Ride Around The Premises.
  • Non-Motorized Water Sports: Kayak And Snorkeling Gear.
  • Scuba Clinics In The Pool.
  • Hospitality Desk
  • 12 Swimming Pools, One Of Which Is A Natural Saltwater Pool.
  • Two Hard Surface Lighted Tennis Courts. Rackets And Balls Provided Free Of Charge. Restrictions Apply To Be Used At Night.
  • Complementary Shuttle To Cancun And Playa Del Carmen. Reservation Required.
  • Personal Concierge Service From 8 Am To 11 Pm
  • Fitness Center, Sauna And Steam Room
  • 24 Hours Room Service (Restrictions Apply On Rainy Days)
  • Taxes And Gratuities Included
 
Hide room details
Beachfront Jacuzzi Junior Suite - All-Inclusive - El Dorado Royale, a Spa Resort by Karisma - 2

Beachfront Jacuzzi Junior Suite - All-Inclusive

These newly renovated suites are decorated with inspirational Mexican culture. Featuring authentic dark wood furniture with king bed, each suite has contemporary bathrooms equipped with luxury Jacuzzi, double sinks and our signature amenities, creating an overall relaxing and romantic atmosphere.
Premium services included: Personalized check-in, upgraded in-room amenities, champagne and fruit platter upon arrival, additional pillow menu, in-room aromatherapy menu, premium room service, Personal Concierge, exclusive pool and beach butler service.
Maximum occupancy: 2 guests
Size: 590 square feet/ 54.81 square meters
GOURMET INCLUSIVE
  • Accommodations as selected.
  • Welcome glass of Sparkling wine and refreshing towel.
  • All Gourmet meals and specialty bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands.
  • Minibar with beer, water, soft drinks stocked once a day.
  • Daily and nightly activity program with live music and shows.
  • Bicycles provided to ride around the premises.
  • Non-motorized water sports: kayak and snorkeling gear.
  • Scuba clinics in the pool.
  • Hospitality Desk
  • 12 swimming pools, one of which is a natural saltwater pool.
  • 2 hard surface lighted tennis courts. Rackets and balls provided free of charge. Restrictions apply to be used at night.
  • Complementary Shuttle to Cancun and Playa del Carmen. Reservation required.
  • Personal Concierge Service from 8 am to 11 pm
  • Fitness center, Sauna and Steam Room
  • 24 hours room service (restrictions apply on rainy days)
  • Taxes and gratuities included

Hide room details
Ocean Front Jacuzzi Junior Suite - All-Inclusive

Ocean Front Jacuzzi Junior Suite - All-Inclusive

Amenities:
All just a step away from a beautiful beach and great views of the Caribbean. The decoration of our Ocean Front Jacuzzi Junior Suites was inspired by local Mexican motifs, providing for a wonderfully balanced atmosphere. Each of the suites has indoor Jacuzzis so you can extend your soaking pleasure into the privacy of your accommodations. All rooms feature lovely wooden furniture including king size or double beds, nightstands, and desk. To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every balcony or terrace brings chairs and a hammock…there is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.

GOURMET INCLUSIVE
  • Accommodations as selected.
  • Welcome glass of Sparkling wine and refreshing towel.
  • All Gourmet meals and specialty bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands.
  • Minibar with beer, water, soft drinks stocked once a day.
  • Daily and nightly activity program with live music and shows.
  • Bicycles provided to ride around the premises.
  • Non-motorized water sports: kayak and snorkeling gear.
  • Scuba clinics in the pool.
  • Hospitality Desk
  • 12 swimming pools, one of which is a natural saltwater pool.
  • 2 hard surface lighted tennis courts. Rackets and balls provided free of charge. Restrictions apply to be used at night.
  • Complementary Shuttle to Cancun and Playa del Carmen. Reservation required.
  • Personal Concierge Service from 8 am to 11 pm
  • Fitness center, Sauna and Steam Room
  • 24 hours room service (restrictions apply on rainy days)
  • Taxes and gratuities included
Hide room details

Beachfront Honeymoon Suite - All-Inclusive

These suites feature elegancy, charm and full of romance with an amazing view of the Caribbean, great to lose yourself in a moment and enjoy our paradise.
Includes authentic dark wood furniture with king bed, each suite has contemporary bathrooms equipped with luxury Jacuzzi, double sinks and our signature amenities, creating an overall relaxing and romantic atmosphere.
Premium services included: Personalized check-in, upgraded in-room amenities, champagne and fruit
platter upon arrival, additional pillow menu, in-room aromatherapy menu, premium room service, Personal Concierge, exclusive pool and beach butler service. Includes Honeymoon and Anniversary package, min 3 night stay and to travel within 30 days of wedding date.
Maximum occupancy: 2 guests
Size: 590 square feet/ 54.81 square meters
GOURMET INCLUSIVE
  • Accommodations as selected.
  • Welcome glass of Sparkling wine and refreshing towel.
  • All Gourmet meals and specialty bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands.
  • Minibar with beer, water, soft drinks stocked once a day.
  • Daily and nightly activity program with live music and shows.
  • Bicycles provided to ride around the premises.
  • Non-motorized water sports: kayak and snorkeling gear.
  • Scuba clinics in the pool.
  • Hospitality Desk
  • 12 swimming pools, one of which is a natural saltwater pool.
  • 2 hard surface lighted tennis courts. Rackets and balls provided free of charge. Restrictions apply to be used at night.
  • Complementary Shuttle to Cancun and Playa del Carmen. Reservation required.
  • Personal Concierge Service from 8 am to 11 pm
  • Fitness center, Sauna and Steam Room
  • 24 hours room service (restrictions apply on rainy days)
  • Taxes and gratuities included

Hide room details
Jacuzzi Junior Suite - All-Inclusive

Jacuzzi Junior Suite - All-Inclusive

Amenities: 
All with beautiful garden views. The decoration of our Jacuzzi Junior Suites was inspired by local Mexican motifs, providing for a wonderfully balanced atmosphere. Each of the suites has indoor Jacuzzis so you can extend your soaking pleasure into the privacy of your accommodations. All rooms feature lovely wooden furniture including king size or double beds, nightstands, and desk. To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every balcony or terrace brings chairs and a hammock…there is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.
 
GOURMET INCLUSIVE
  • Accommodations As Selected
  • Welcome Glass Of Sparkling Wine And Refreshing Towel
  • All Gourmet Meals And Specialty Bites
  • Alcoholic And Non-Alcoholic Beverages From A Selection Of Domestic And International Premium Brands
  • Minibar With Beer, Water, Soft Drinks Stocked Once A Day
  • Daily And Nightly Activity Program With Live Music And Shows
  • Bicycles Provided To Ride Around The Premises
  • Non-Motorized Water Sports: Kayak And Snorkeling Gear
  • Scuba Clinics In The Pool
  • Hospitality Desk
  • 12 Swimming Pools, One Of Which Is A Natural Saltwater Pool
  • Two Hard Surface Lighted Tennis Courts. Rackets And Balls Provided Free Of Charge. Restrictions Apply To Be Used At Night
  • Complementary Shuttle To Cancun And Playa Del Carmen. Reservation Required
  • Personal Concierge Service From 8 Am To 11 Pm
  • Fitness Center, Sauna And Steam Room
  • 24 Hours Room Service (Restrictions Apply On Rainy Days)
  • Taxes And Gratuities Included
 
Hide room details
El Dorado Royale, a Spa Resort by Karisma
Km 45 Carretera municipio de solidaridad, Riviera Maya, Mexico 77710

Location

Situated in the center of the Riviera Maya, facing the beautiful Mexican coast. 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, only 10 minutes out from Mayakoba championship golf course, 25 minutes away from the \\\\\\\\\\\\\\\"Playacar Golf Club\\\\\\\\\\\\\\\", 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun.

Why Stay Here

Voted one of Conde Nast travelers Top 100 Hotels in the world, El Dorado Royale, a Spa Resort, by Karisma is Mexicos premier adults-only, beachfront resort where couples, wedding parties and honeymooners savor a Gourmet Inclusive experience, a vacation that fosters togetherness.

Resort Details

El Dorado Royale a Spa Resort by Karisma has been recognized as the only Gourmet Inclusive in North America to receive the prestigious AAA Four Diamond Award since 2007. Voted one of Conde Nast travelers Top 100 Hotels in the world, El Dorado Royale, a Spa Resort, by Karisma is Mexicos premier adults-only, beachfront resort where couples, wedding parties and honeymooners savor a Gourmet Inclusive experience, a vacation that fosters togetherness. Luxuriously romantic, stretching on a secluded beach, the resort provides indulgences from gourmet cuisine, luxury swim-up suites, to a lush health club and personalize concierge service.

All-Inclusive Details

  • Accommodations as selected.
  • Welcome glass of Sparkling wine and refreshing towel.
  • All Gourmet meals and specialty bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands.
  • Minibar with beer, water, soft drinks stocked once a day.
  • Daily and nightly activity program with live music and shows.
  • Bicycles provided to ride around the premises.
  • Non-motorized water sports: kayak and snorkeling gear.
  • Scuba clinics in the pool.
  • Hospitality Desk
  • 12 swimming pools, one of which is a natural saltwater pool.
  • 2 hard surface lighted tennis courts. Rackets and balls provided free of charge. Restrictions apply to be used at night.
  • Complementary Shuttle to Cancun and Playa del Carmen. Reservation required.
  • Personal Concierge Service from 8 am to 11 pm
  • Fitness center, Sauna and Steam Room
  • 24 hours room service (restrictions apply on rainy days)
  • Taxes and gratuities included

GOURMET INCLUSIVE HONEYMOON AND ANNIVERSARY PACKAGE
Complimentary Package when booking a 5 night stay or longer in qualifying room category.
  • Private gourmet four course romantic dinner on the beach,
  • Chefs special gourmet breakfast in bed the morning after,
  • 2x1 Beachfront sky massages
  • -Chilled bottle of domestic champagne delivered to the room upon arrival
  • -One night anniversary return stay voucher**
  • Complimentary use of WI-FI,
  • 15 % discount on spa services
  • Romantically decorated suite with rose petals aromatherapy and candles and a fresh tropical flower arrangement in room.

Accommodation Details

The El Dorado Royale, A Spa Resort features 478 luxuriously decorated Suites in 7 categories. All accommodations are provided with: indoor Jacuzzi, air conditioning, ceiling fan, night table, radio/alarm clock, bathrobes, safety deposit box, private bath, hair dryer, cable TV, amenity kit, terrace with a table and 2 chairs, hammocks (upon request), daily stocked minibar with beer, water, soft drinks, iron & ironing board and coffee maker.

Restaurants, Lounges & Bars


GOURMET INCLUSIVE RESTAURANTS

The exquisite restaurants and bars of El Dorado Royale epitomize the excellent quality and customized service that forms our Gourmet Inclusive vacation experience.

LA CABAA PIZZERIA
Wood burning oven pizzas served to order, and a selection of Angus burgers, gourmet bites among other succulent Mexican \\\\\\\\\\\\\\\"botana\\\\\\\\\\\\\\\" preparations.
Open from 11:00am 5:00pm

HEALTH BAR:
Serving fresh fruit, juices, whole wheat sandwiches and smoothies.
Open from 8:00am 4:00pm.

LAS OLAS
Serving delicious salads and sandwiches
Open from 12:00pm - 4:00pm

24 HOURS ROOM SERVICE available for all room categories. Restrictions apply during rainy days.

KICK - Flip flop less midday grill
Ocean front, in a laid back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice-cold beer or other beverage of your liking.
Lunch 11:00am 04:00pm

GOURMET INCLUSIVE BARS
El Dorado Royale offers its guest with a multitude of bars, each with its own unique ambiance
MARTINIS LOBBY BAR 12.00pm- 2.00am

Sip Martinis at the sophisticated-chic Martini Bar which offers a variety of premium vodkas from around the world. Serving premium brands beverage selection.
BAR LAS GUACAMAYAS - 5.00pm - 2.00am

Relax on one of the swinging chairs while savoring a cold drink. Choose between a great variety of beverages (cold Mexican beers, cheladas, exotic cocktails or aged tequila) with live music.

SWIM UP BAR LA ISLA 9.00am 5.00pm
Swim up bar located at La Isla Swimming Pool.

SWIM UP BAR LAS FUENTES 9.00am 5.00pm
Swim up bar located at Las Fuentes Swimming Pool

JOJOS BEACH BAR 9.00am 2.00am
Located on the beach with spectacular views of the ocean

BELLINIS BAR 6.00 -10.00pm
Enjoy from our variety of Bellinis in a contemporary lounge ambiance.

GAVIOTAS SEASHORE BAR 9:00am 11.00pm Located in front of Kampai restaurant
SWIM UP BAR TUCANES 9.00am - 5.00pm

SPOT
Located in a corner, surrounded by our tropical bushes. Get caught enjoying the sun, the breeze and feast on our lavish food display and premium beverage service.
7:00am-11:00am

Pools & Spas

NAY SPA ROYALE (7AM 9PM)
The Spa at El Dorado Royale, located in the center of the property, offers an assortment of treatments for the body and soul. Spa Royale was created with the same concept as the rest of the resort which is rest, relaxation and romance. Use of the Spa facilities includes the fitness room, sauna and steam room. The Spa also offers facials, special body treatments and Beauty salon

NAAY SPA CASITAS (7AM 9PM)
The 20,000-sq-ft., Mexican-themed spa welcomes both El Dorado Royale guests and El Dorado Casitas Royale guests to experience an impressive menu of traditional and alternative spa therapies. Designed to sooth the senses, the luxurious spa facility includes a water
journey pool, sauna, steam room, showers, spa treatment rooms, fitness center, boutique spa shop, bridal suites, event space and full-service salon.The new Casitas Spa incorporates elements of the Gourmet Inclusive philosophy with its unique services and alternative therapies inspired by native Mexico introducing new Temazcal rituals. The Delicious Chocolate therapy invites guests to experience chocolate with no remorse. This sensual treatment is rich in minerals and smooth, nourishing cocoa butter. In addition to these spa treatments, Casitas Spa offers more traditional favorites such as scrubs, body wraps, special treatments, facials, manicures, pedicures and
full-service beauty salon services

Weddings

Complimentary Gourmet Honeymoon and Anniversary Package

 

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of WIFI
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles
  • following private dinner
  • Fresh tropical floral arrangement in room
  • Chefs special gourmet breakfast in bed morning after dinner
  • Complimentary when booking a 5 night stay or longer in a qualifying category

 

Requirements

  • Valid in North America market only.
  • Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.
  • Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.
  • Available for purchase in lower categories for $750usd per couple.
  • One massage must be purchased to receive one of equal or lesser value complimentary.
  • One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.
  • Package inclusions may vary without previous notice.
  • Not combinable with any other promotion unless otherwise specified.
  • Only available when qualifying category is purchased. (Swim up Jacuzzi suite or higher)
  • Not valid for any reservations traveling with a group or wedding party.

We are the wedding specialist in the Riviera Maya, with on-site professional coordinator we are fully equipped to take the challenges of planning a wedding celebration and turn them into the joyous occasion that it should be. Beautiful and unique ceremony locations, including a beach front chapel. Our distinguished service was created to enhance the experience and allow the bride, groom, family and friends to have not just a day celebration, but a lifetime of memories.
Contact: weddings@karismahotels.com

Entertainment & Activities

GREENHOUSE
The resorts 70,000-square-foot greenhouse facility now provides produce not only for El Dorado Royale, but also for its sister El Dorado Spa Resorts and Hotels and Azul Hotels throughout the region. The expansive greenhousethe first resort greenhouse in the region celebrated its first harvest in August 2009 produces a variety of organic vegetables and herbs, including cucumbers, bell peppers, chilies, basil, cilantro, and mint. The Fertilization Process is made through an HIDROPONIC system. The Products that are used for fumigation are from certified organic origins, these come from plants, leaves and seeds. Tours depart from main lobby, several days a week.
Our Resort is not recommended for physically Challenged Guest.

BONANZA RANCH
Horseback Riding Stables within the premises, and Proud Recipients of Trip Advisors Certificate of Excellence 2012 and 2013 offers a unique and exciting way to get in touch of the true nature of the Mayan Riviera with its two hour guided tour along jungle trails including the experience to encounter one of the marvels of the Yucatan Peninsula: The Mayan Cenotes, commonly known as sinkholes where you can jump for a
refreshing dip. Healthy, well trained horses appropriate for all riding levels. Semi-private tours consist of groups up to 12 riders, ensuring that everyone receives personal attention from friendly, knowledgeable guides.
OTHER FACILITIES AND SERVICES(+)

  • Scuba diving trips, certificates, rental equipment and deep-sea fishing.
  • Gift Shop and Logo Shop
  • Car rental.
  • Telephone service. Fax services.
  • Business center
  • Wireless Internet available.
  • Wave runners and Parasailing Candle light dinner from 6:00 pm to 10:00 pm
  • International wine selection.
  • Laundry service.
  • Money Exchange.
  • Medical services available 24 hours.
  • Special wedding, honeymoon and anniversary packages
  • Tennis Lessons, Group Clinics, Private Lessons and More
  • Optional In Room Amenities & Packages (online store)
  • ATM USD only.

Nearby

GREENHOUSE

The resorts 75,670.21 -square-feet greenhouse facility now provides produce not only for El Dorado Royale, but also for Karisma Hotels: El Dorado Spa Resorts, Generations Resorts and Azul Hotels throughout the region. The expansive greenhousethe first resort greenhouse in the regioncelebrated its first harvest in August 2009 produces a variety of organic vegetables and herbs, including cucumbers, bell peppers, chilies, basil, cilantro, and mint.
The fertilization process is made through a hydroponic system. The Products that are used for fumigation are from certified organic origins, these come from plants, leaves & seeds.
Tours depart from the main lobby, several days a week.

Group Promotions

Spaces available for your next meeting or incentive trip. The discover boundless beauty of the reef-lined beaches to the classic elegance of our grand ballroom or unique function spaces. State-of-the-art facilities and the personalized service of our expert event team guarantee your guests a memorable experience. Also exclusive receptions, dinners and cocktails.
Contact: groups@karismahotels.com

AMENITIES:
  • 24-Hour Front Desk
  • AAA 4-Diamond Resorts
  • ATM Machine
  • All-Adults
  • All-Inclusive
  • Beachfront
  • Concierge Desk
  • Currency Exchange
  • Eco-Friendly
  • Exterior Corridors
  • Fine Dining
  • Fitness Facility
  • Guest Activity Desk
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports
  • On-Site Entertainment
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Pool Area Bar
  • Poolside Bar
  • Restaurant
  • Room Service Included
  • Sauna
  • Security Guard
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts (nearby)
  • Wake-Up Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
3.7 / 5
Based on 6 reviews
from
Verified Traveler
Submitted on 06-18-2017
Would Return or Recommend: No
Have stayed at El Dorado Seaside and noticed a difference at resorts. Staff were all friendly (minus one hiccup with one on entertainment staff - Hector) Edgar was great, as well as Diego. Food was mostly cold when we got it and room service took forever (ordered food and received in 2 hours) Sinks were slow to drain (they were fixing a pipe right outside building and it smelled like sewage in stairwell) sink was fixed for 1 day then back to normal. Had to call concierge to stock mini bar daily.... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Denver, Colorado
Verified Traveler
Submitted on 01-21-2017
Would Return or Recommend: No
grounds were beautiful. Staff was friendly and polite. sinks in room were clogged, Jacuzzi was slow too fill and moldy. Food portions were very small. food prep varied from restaurant to restaurant. Menus were only available at the restaurant, not in the room or online. Only two types of beer available at the bar. Only one type of red/white wine available.
Overall Experience
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Value
Cleanliness
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Staff Friendliness
from Dallas, Tx
Verified Traveler
Submitted on 08-21-2016
Would Return or Recommend: Yes
Great resort! Lots of pools that are quite with a main more up-beat pool. Beach was rocky but still beautiful. Food portions are small but very good food. We ordered multiple plates at each meal. 24 hour room service! Premium liquor available. Bar-tenders are willing to make any drink wanted. We had no issues and plan to go back!
Overall Experience
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Value
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from South Elgin, Il
Verified Traveler
Submitted on 12-05-2015
Would Return or Recommend: Yes
Went here for a friend's wedding and couldn't have asked for anything better. Very big, but shuttles take you anywhere you want, food was amazing and the staff was very friendly. Can't wait to go back.
Overall Experience
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from Hope, Mn
Submitted on 01-12-2016
Would Return or Recommend: No
Went to the resort for a wedding and reception and it was beautiful, really enjoyed it. Staff was helpful and friendly. The rest of the trip was horrible. Gourmet food and premium alcohol came at an extra price. Quality drinks were only available at the bar located in the lobby. Food orders took a minimum 30-45 minutes to prepare and the portions were very small. Room service meals were a good size. For those with food allergies, this is not the place to visit. Although I was asked about my nut ... Read more
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Value
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Staff Friendliness
from Arlington, Tx
Submitted on 01-11-2016
Would Return or Recommend: No
The food for an all inclusive was awful. Their nachos were made literally with ball park cheese. I was in shock and that was just the half of it. My girlfriend and I were checking out having our destination wedding there and thank god we did because it was ridiculous. Staff was all over the place and inconsistent everywhere you went. We did a spa treatment and that was the highlight of the trip. Property is nice but if you are looking for good food for the money you are about the spend, this isn... Read more
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Value
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