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El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$452 $244
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$3,299 $1,279
Per Guest for 5 Nights
Based on 3082 reviews
All suites and facilities at this beachfront property offer beautiful views of the lush tropical gardens or the stunning white sand and clear waters.
Room & Rates
Mi Hotelito Beachfront Suite - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 1

Mi Hotelito Beachfront Suite - All-Inclusive

Starting from
$452 $244
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (Limited Seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa
Amenities: Surrounded by the unique beauty of nature in the Caribbean, our romantically decorated suites offer a king size bed and balcony or terrace, just steps away from a relaxing swimming pool and the gorgeous sands of Maroma Beach.
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Jacuzzi Junior Suite - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 6

Jacuzzi Junior Suite - All-Inclusive

Starting from
$452 $244
Per Adult Nightly
Offering privacy in a quiet and tranquility atmosphere, beautiful décor, this suites are located near to close to the lobby and our beautiful beach, just steps away from a semiprivate pool.

The All-Inclusive Plan Includes:
  • Accommodations as Selected with Nightly Turn-Down Service
  • Full Concierge Service
  • Beach Butler Service
  • Welcome Glass of Champagne
  • All Gourmet Meals and Specialty Bites
  • Wine and Tequila Tasting with Our Sommelier
  • Gourmet Culinary Events: Beach Party, Fish Market, Paella, BBQ
  • Unlimited Local and Selection of International Premium Brands, Alcoholic and Non-Alcoholic Beverages
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hours Room Service (restriction apply on rainy days)
  • Use of in Room Safety Deposit Box
  • Two Fresh Water Swimming Pools (includes a relax pool)
  • Scuba Clinics in the Pool
  • Non-Motorized Water Sports: Kayak, Snorkeling Gear, Fitness Center, Sauna and Steam Baths
  • Daily and Nightly Activity Program with Live Music and Shows
  • Activities: Day and Evening Entertainment
Amenities: Romantically decorated suites in a blend of contemporary and authentic Mexican style feature a king size bed or two double beds, balcony or terrace, relaxing Jacuzzi, a marble top bathroom with double sinks, private toilette cabin and spacious closets. These suites are located near our beautiful beach, just steps away from a semi-private pool offering privacy in a quiet and tranquil atmosphere.

Max Occupancy: Two Adults
Room Size: 405 Ft² / 37.58 Mt²
Terrace/Balcony Size: 102 Ft² / 9.52 Mt²
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Honeymoon Suite - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 3

Honeymoon Suite - All-Inclusive

Starting from
$587 $287
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (limited seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa
Amenities:Over-sized luxurious suites with a beautiful view, featuring a private terrace with a double bed perfect for enjoying the romantic caribbean scenery, these suites offer a king size bed, in-suite Jacuzzi for two, a comfortable living area and our exclusive “Aguas del Amor” outdoor shower.

Max Occupancy: Two Adults
Room Size: 588 Ft² / 54.67 Mt²
Balcony Size: 106 Ft² / 9.80 Mt²
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Private Pool Jacuzzi Suite - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 5

Private Pool Jacuzzi Suite - All-Inclusive

Starting from
$564 $290
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (limited seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa
Amenities: Enjoy the ultimate privacy in the most luxurious suite that offers stunning views of the Caribbean Sea or the lush gardens from the second, third and fourth floors; with their own private infinity pools on each terrace. Designed in a stylish contemporary decor, equipped with air-conditioning, one king bed or two double beds and balcony or terrace. Other features include satellite TV, daily stocked mini bar (water, beer, light beer, soft drinks), 24-hour room service, shower, coffee/tea maker, DVD player, hair dryer, safety deposit box, direct dialing telephone.
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Swim-Up Jacuzzi Junior Suite - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 7

Swim-Up Jacuzzi Junior Suite - All-Inclusive

Starting from
$654 $320
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (limited seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa
Amenities:Enjoy our most luxurious suite; step right off your terrace into a lazy river that connects to the main pool with  unique swim up bar where you will enjoy fresh creations from our bartenders. These suites feature a romantic setting with Jacuzzi for two, our lovely outdoor shower “Aguas del Amor”, king size bed, a comfortable living area that includes a pull out bed, iPod Station and an over-sized terrace with chairs.

Max Occupancy: Three Adults
Room Size: 588 Ft² / 54.67 Mt²
Terrace Size: 106 Ft² / 9.80 Mt²
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Honeymoon Villa - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 4

Honeymoon Villa - All-Inclusive

Your All-Inclusive Plan Includes:
  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (limited seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa
Amenities:These gorgeous suites combine the comfort of home with an enticing blend of textures, patterns and colors, living space with an open floor plan; the ground floor will offer you a spacious living area, dining area, half bath, marble bar, modern kitchen with coffee machine, premium National and International liquor and beer, wine and a terrace with access to your private tropical gardens that features your very own cozy pool. The second floor features a master suite with king size bed, a master bathroom that includes a princess corner, double vanity, marble walk in shower, our famous outdoor shower “Aguas del Amor”, in suite Jacuzzi for two, private toilet cabin, spacious closet and a balcony that offers views to our lush tropical gardens. For your convenience, Butler Service will be at your disposal where the Butler will ensure your preferences are in-suite in accordance to the pre-arrival format and to assist you during your stay.

Guests staying 7 nights or more can enjoy of one romantic in-suite dinner where one of our Chefs will prepare a delightful four course inspired menu.

Max Occupancy: Two Adults
Room Size: 1996 Ft² / 185.23 Mt²
Terrace Size: 433 Ft² / 40.28 Mt²
Balcony Size: 189 Ft² / 17.54 Mt²
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Honeymoon Beachfront Villa - All-Inclusive - El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive - 2

Honeymoon Beachfront Villa - All-Inclusive

Your All-Inclusive Plan Includes:
  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (limited seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa
Amenities: Inspired by your dreams, these harmonious two story suites feature a breathtaking view of the ocean. The ground floor features a spacious living area, dining area, full bathroom, marble bar, modern kitchen with coffee machine, premium National and International liquor and
beer, wine and an over-sized terrace with access to your personal pool and beach bed just a few steps from the powder white sand. The master suite, located on the second floor, features a king size bed, an over-sized terrace with additional seating area and an outdoor relaxation bed where you can watch the sunrise. It also features a master bathroom with spacious closets, princess corner, double vanity, marble walk in shower, our famous outdoor shower “Aguas del Amor” and Jacuzzi for two to create the perfect ending to your evening. For your convenience, Butler Service will be at your disposal where the Butler will ensure your preferences are in-suite in accordance to the pre-arrival format and to assist you during your stay.

Guests staying 7 nights or more can enjoy of one
romantic in-suite dinner where one of our Chefs will
prepare a delightful four course inspired menu.

Max Occupancy: Two Adults
Room Size: 1698 Ft² / 157.73 Mt²
Terrace Size: 240 Ft² / 22.33 Mt²
Balcony Size: 160 Ft² / 14.88 Mt²
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El Dorado Maroma, a Spa Resort by Karisma: All-Inclusive
Carretera Cancun-Tulum Km 55.3 Maroma beach, Riviera Maya, Mexico 77710

Location

The resort is located on the renowned Maroma Beach, which is considered to be one of the top ten beaches in the world by independent reviewers, including Travel Discovery Channel. The resort is ideal for adults, ages 16 or older, seeking active relaxation in an intimate 99 room resort setting with private infinity pool suites, swim-up suites, honeymoon suites, lavish spa and full concierge services.

Why Stay Here

All suites and facilities at this beachfront property offer beautiful views of the lush tropical gardens or the stunning white sand and clear waters of the Magical Maroma Beach.

Resort Details

El Dorado Maroma, a Spa Resort by Karisma offers all the elements for an active, authentic and luxurious vacation experience. The resort is located on the renowned Maroma Beach, which is considered to be one of the top ten beaches in the world by independent reviewers, including Travel Channel. Along with luxurious features and amenities, you will enjoy Karismas exclusive Gourmet Inclusive experience, offering stand out cuisine created by top chefs, gourmet services and amenities such as beach butlers, full concierge service, turn-down, 24-hour room service and premium beverages. This intimate resort with 157 suites is ideal for adults, ages 18 and older, seeking relaxation, personalized service, exquisite cuisine, romance and unforgettable adventures.

All-Inclusive Details

Your All-Inclusive Plan Includes:

  • Welcome Glass of Sparkling Wine
  • All Gourmet Meals and Specialty Bites
  • Unlimited Alcoholic and Non-Alcoholic Beverages from a Selection of Domestic and International Premium Brands
  • Nightly Turn-Down Service
  • Full-Service Concierge
  • D`hotel Butler Service
  • Culinary Activities
  • Once Daily Restocked Mini-Bar with Soft Drinks, Water and Beer
  • 24-Hour Room Service (restrictions apply on rainy days)
  • Use of In-Room Safety Deposit Box
  • Non-Motorized Water Sports Including Kayaks and Snorkeling Gear
  • Spanish Lessons, Yoga, Aqua Aerobics, Latin Dance Lessons, Cooking Classes and More
  • Special Nightly Entertainment Includes Karaoke, Live Music, Comedy Show and More
  • Shopping Tours to Playa Del Carmen (limited seats)
  • Use of Fitness Center, Sauna and Steam Baths at the Spa

Accommodation Details

All suites and facilities at this beachfront property offer beautiful views of our lush tropical gardens or the stunning white sand and clear waters of the magical Maroma Beach. All suites are designed in a luxurious and contemporary Caribbean dcor and are equipped with air-conditioning, ceiling fans, cable TV, DVD/CD player, telephone, shower, hair dryer, make-up mirror, ironing board & iron, radio/alarm clock, safety deposit box, mini-bar with beer, water and soft drinks that are refilled daily, coffee/tea maker and a comfortable oversized terrace with an outdoor bed where you can enjoy breathtaking views. With 13 categories available, youll find suites that stand out of the ordinary. All of them provide the feeling of being at home, offering tranquility with a sleek and harmonious inspired design.

Restaurants, Lounges & Bars

Gourmet Inclusive Restaurants 
The la carte restaurants, food display and bars at El Dorado Maroma combine a selection of the finest and refreshing cuisine and drinks in an extraordinary setting overlooking the renowned Maroma Beach.

Papitos Gourment Beach Club
Features an interactive culinary experience in an open kitchen concept that offers a themed lunch menu throughout the week including Burger Boutique, Taco Bar, Fish Market, BBQ, Spanish Paella and Prime Rib to name a few. Guests dine while enjoying a breath-taking Ocean view directly on the beach front.
Breakfast: 7:00 A.M. - 11:00 A.M.
Themed Lunch: 12:00 P.M. - 3:00 P.M.

Sabores Mexican Cuisine
Sabores restaurant serves irresistible local and Caribbean specialties with an emphasis on authentic Mexican cuisine, spices and flavors. Delight your senses with our variety of dishes in a pleasant and casual atmosphere where our Chef uses the latest culinary techniques to make every bite an unforgettable experience.
Dinner: 5:30 P.M. - 10:00 P.M.

Kiyoko Pacific Rim Restaurant
Kiyoko restaurant is a mystical combination of heaven and ocean. In this tasteful setting you will experience Asian-inspired cuisine served in the most creative ways. Sushi, Sashimi, and Teppanyaki are only some of the delicious mouthwatering dishes found on our menu. Kiyoko provides its Guests with a very intimate dining atmosphere as well as chef interaction.
Dinner: 5:30 P.M. - 10:00 P.M.

Mio Cuccina Itliana Italian Cuisne
This la carte restaurant opens for breakfast, lunch and dinner offering our Gourmet Breakfast from fruit to eggs benedict. Lunch includes a variety of options including pasta, flatbreads, steaks and more. At night an intimate atmosphere is perfect to enjoy Italian specialties, using a traditional approach, Mio features creative cuisine from Italys sunny coastal and island areas. Enjoy a variety of Ocean Fresh Fish Carpaccio, Fruti di Mare and exquisite pasta among other succulent dishes with authentic ingredients in a relaxing and romantic atmosphere.
Breakfast: 7:00 A.M. - 12:00 P.M.
Lunch: 12:00 P.M. - 5:30 P.M.
Dinner: 5:30 P.M. - 10:00 P.M.

Caribbean Grill Restaurant
Sit back and enjoy the Caribbean lifestyle at this contemporary venue. Our Chefs create Mexican Caribbean delights in avant-garde style infusing the freshest local tropical ingredients. Experience a relaxing dinner or celebrate a special moment with your friends at the Chefs table.
Dinner: 5:30 P.M. - 10:00 P.M.

Lima Limon Restaurant
Lima Limn offers the chance to explore the authentic and diverse flavors of Peruvian gastronomy. With the perfect setting overlooking the renowned Maroma Beach, the restaurants contemporary design provides the perfect backdrop for Lima Limns signature ceviches.
Dinner: 6:00 P.M. - 10:00 P.M.
*To ensure total comfort, some of our restaurants require reservations.

Dress Code
To enhance our unique dining experience, please comply with the following casual elegant dress code in all gourmet restaurants:

Gentlemen Recommended: Long pants, collared shirts, casual shoes Permitted: formal bermudas, dress sandals.

Ladies Recommended: Dresses, skirts, long pants, shoes, capri pants, elegant sandals.

NOT PERMITTED: Baseball caps, peaks, tank tops & flip-flops, sport shorts.

Gourmet Inclusive Bars

Bar 24 Swim-Up Bar
Located next to the Mi Hotelito Beachfront section, this ocean-front bar serves Mexican beers, an exciting variety of tropical drinks and healthy energizing drinks in a laid back Caribbean atmosphere.
Open: 9:00 A.M. - 11:00 P.M.

Coffee, Tea & Newspaper Service:
6:00 A.M. - 9:00 A.M.

Sweet Sunset: Coffee, Tea & Sweets:
5:00 P.M. - 6:00 P.M.

Mio Swim-Up Bar
Located in the main pool with an exciting variety of Mexican beers and tropical drinks prepared by our professional bar tenders.
Open: 7:00 A.M. - 10:00 P.M.

Chakay Swim-Up Bar
Located in the pool next to building 12. The bar features Gourmet Inclusive premium beverages, soft drinks, a wide selection of juices and non-alcoholic beverages.
Bar: 9:00 A.M. - 5:00 P.M.

Ricks Bar
Offering a wide selection of domestic and international premium brands, this classic lounge bar allows for relaxation and fun all in one. Ricks Bar features our nightly entertainment, pool table and music.
Open: 6:00 P.M. - 2:00 A.M.

Joes Lounge & Bar
Self-service bar located beachfront on the second level of Lima Limon restaurant, Joes lounge offers premium amenities in the comfort and convenience of a luxurious living area. Enjoy savory hors d`oeuvres, refreshing beverages and our wide selection of house wines surrounded by breathtaking views, plush intimate seating and natural tones.
Open: 3:00 P.M - 11:00 P.M.

24-Hour Room Service
El Dorado Maroma offers a new type of in-room dining experience. Guests can enjoy our la carte menu delivered in gourmet baskets any time of the day within the comfort and convenience of their own suite or even on their own private terrace.

Beach & Pool Butler Service Including:
Delivery of your favorite drinks while you lounge on the beach or pool. Sunscreen and towels service. Newspapers, magazines & reading material service. Refreshment & Gourmet Bites.
Cold refreshing facing towels.

Pools & Spas

Multiple pools at this resort.

Spa
Redefine tranquility at the unique Overwater Nay Spa. Rejuvenate your body and mind in one of its four spacious Suites or let us pamper you in its beauty salon; all of them will amaze you with their magnificent views to the Sea which are ideal to disconnect and relax. Our services include everything from herbal therapy, facials, body treatments and reflexology, to a nearly
infinite variety of massage treatments.
Overwater Nay Spa signature treatments are designed based on the traditional Mayan herbal practices and richness of the regions marine life, which highlight the benefits of Maromas Sea Moss. This unique sea moss found only in the Caribbean is rich in mineral salts, boasting high antioxidant and detoxifying powers. Exclusive for Palafitos Guests.

Massages: Sea Moss Body Detox, Sea Moss
Mineralizing Ritual, Relaxing Sea Moss Massage

Facial: Sea Moss Anti-Aging Facial

Beauty Salon: Sea Moss Mineralizing Manicure, Sea Moss Detox Pedicure
Open: 8:00 A.M. - 8:00 P.M.

IMPORTANT INFORMATION

Environmental fee of $1.10 per room per night will be charged at check in.

AMENITIES:
  • 24-Hour Front Desk
  • AAA 4-Diamond Resorts
  • All-Inclusive
  • Beachfront
  • Business Services (+)
  • Car Rental Desk (+)
  • Coin Operated Laundry (+)
  • Concierge Desk
  • Currency Exchange
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility (+)
  • Free Parking
  • Golf
  • Guest Activity Desk
  • Horseback Riding (+)
  • Lounge/Bar
  • Luxury Resorts
  • Massage Therapist
  • Medical Services
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports
  • Outdoor Pool
  • Parking
  • Public Internet Access
  • Restaurant
  • Room Service Included
  • Sauna (+)
  • Secured Parking
  • Security Guard
  • Spa Services (+)
  • Swim-Up Bar
  • Wedding Services (+)
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3082 reviews
from Aurora, Canada
Submitted on 02-11-2017
The place is lovely, charming and quiet - the staff are all wonderful i can't name them all but the beach guys including Elier and Armando really set you up well). The entertainment guys Alex, Giselle and Alberto are fun. The restaurant staff and the maids are all fantastic. The food was probably the best I've had in the last 11 years we've been going to all inclusive resorts The weather was nice although windy and we had a yellow flag at the beach the whole week. The beach is nice but you... Read more
from Spring, Texas
Submitted on 02-10-2017
TRULY AMAZING! This was our 4th time back but we stayed at Over Water Palafitos for our 30th Anniversary and the service was OVER THE TOP! From the minute we were greeted by Mark who set us up! We had two awesome Butlers Juan Carlos and Fernanda ( who is due any day) they made sure we had a perfect Stay! The New restaurant on Pier was AWESOME, The Chef set us up for the perfect anniversary dinner! Lobster,crab,and more and the waiters Erik and Rigoberto always gave the best service too! Don't f... Read more
Location
Service
Value
from Philadelphia, Pennsylvania
Submitted on 02-10-2017
We had the best room on the end for a full ocean and beach view. Bungalow 1649. The food was amazing and as a frequent traveler to Mexico the Karisma resorts never disappoint, but always improve! Our anniversary trip was extra special filled with all the wonderful people we had the pleasure to meet! Our butlers - Ivan & Juan were wonderful and so attentive! We enjoyed getting to know them, and they each did special little things to impress! Learning our food preferences and leaving gourmet sn... Read more
Cleanliness
Service
Value
from
Submitted on 02-10-2017
Went with my wife for a week, first week of Feb. This is the third Karisma hotel we've stayed at over the past few years (Azul Beach and Azul Fives previously) and not that the others were bad, but this was our favorite. Really can't say anything bad about our stay. The staff overall is extremely attentive and friendly. From our room, to the grounds, everything was kept immaculately clean. The beach was great, the lawn service with towels was great. The time of year we were there, ther... Read more
Service
Sleep Quality
Value
from New Hampshire
Submitted on 02-10-2017
We just returned home from paradise to a blizzard. That being said the memories are keeping us nice and warm. We are frequent travelers and have experienced all types of service, but NONE can compare to El Dorado Maroma. The food was excellent. There were choices for every taste bud. Our favorite food experience in the morning at Pepitos, and the service of Fernando. Always happy, always placed our drink order n the table before we ordered it. He always remembered it. At Pepitos also the hostes... Read more
Cleanliness
Location
Service
from London
Submitted on 02-07-2017
We spent three glorious weeks in January at EDM, the whole resort is immaculately kept and the sand is just like talcum powder. The al la carte meals are delicious and exquisitely presented - for those who want or expect food like an American Diner this is not the place for you! The staff are an absolute delight, always helpful and welcoming you with a smile, can only remember a few of their names, but here goes - the bartender Renee, pool/beach drinks waiter Diego, beach boys! Manual, Armando... Read more
Location
Service
Sleep Quality
from Edwardsburg, Michigan
Submitted on 02-06-2017
Had another great time at an El Dorado property in Riviera Maya. This one much smaller and layed back than those in the past 5 years. Angel and Alex are great entertainment guys and making sure we got involved in the activities planned but never any pressure the Super Bowl party last night was fantastic! great big screen on the beach with outdoor bbq and band.
Location
Rooms
Service
from
Submitted on 02-06-2017
I just returned from a relaxing holiday at this resort and having read the reviews I am feeling short changed. Where was my pillow service, where was my personalised mini bar, where was the plumber to fix the damp smell eminating from the jacuzzi bath ( despite my wife asking 5 times for someone to fix it)? Now to the good stuff- the talc soft beach, Armando, Manuel and Elier the tireless Beach Butlers, Alex the Entertainer, the food, the excellent choice of house wine but why the waiters ar... Read more
from Eau Claire, Wisconsin
Submitted on 02-06-2017
Watching the Super Bowl on the Beach was amazing. The screen is crystal clear, staff is amazing, and the food is always great! Alex, Omar, DJ Chris, Giselle, and Angel are awesome! The El Dorado Maroma is One of the best resorts your going to find. I would recommend requesting building 6, and top floor. The stairs are a bit strenuous, but the privacy and view is worth it. Huge room! The Beach is unbelievable! Rated as the 4th best in the world and it is. The sand is like velvet, the softest that... Read more
from New York City, New York
Submitted on 02-05-2017
Had a blast here. They had a massive TV on the beach for super bowl 51. Alex scored us these sweet, sweet tees for the game (despite being a steeler fan). Would definitely recommend. Low key, yet enough activities to keep you busy! Ask for Alex if you want to stay active and entertained. Great at what he does!!!
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