Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Cancun, Quintana Roo, Mexico (CUN)
Room rates from:
Per Adult Nightly
Hotel + Flight from
WAS
WAS
Starting from:
Per Guest for 5 Nights
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Immersed in the lush vegetation of the Riviera Maya, this 37-acre property offers an oasis of peaceful seclusion. Designed in harmony with its backdro
Style: Oceanfront, All Inclusive Hotel
Room & Rates
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Deluxe Terrace - Gourmet All Inclusive
Starting from
Per Adult Nightly
All-Inclusive Plan
Guests in All Inclusive program enjoy all meals, snacks, unlimited domestic and international beverages and daily social activities program during day hours and more!
- Deluxe Bungalow Style Room with Double Jacuzzi Accommodations Including a Large Private Terrace with Jungle or Cenotes Views
- All Meals a La Carte Included Daily (Breakfast, lunch and dinner at any of the resort`s restaurants. All meals are gourmet style.)
- Unlimited Domestic and International Beverages
- Mini-Bar with Beer, Sodas and Water
- Daily Activities Program Including Snorkeling in a Cenote River Where a Manaties Family Lives
- Ecological Resort with Animals on Premises, Jaguar, Monkeys, Deers, Crocodiles and More, Including One Aviary Plus Turtles and Fish in the Cenotes
- Free Use of Bicycles
- Kids Club and Kids Water Park
- Three Restaurantsa La Carte
- Three Bars
- Complimentary Wi-Fi
- Fitness Center
- Free Shuttle Transportation Twice a Day to Beautiful Xpu-ha Beach
- Free Honeymoon Package: One Bottle of Domestic Wine and Special Decoration in the Room upon Arrival at the Resort, Please Request Honeymoon Package at Time of Booking, Marriage Certificate or Proof of Marriage May Be Required at Check-In
Amenities: Rooms located on ground floor with beautiful and relaxing jungle or cenote views, one king Size bed or two double beds, private terrace with hammock, double size Jacuzzi, in room safe, individually controlled air-conditioning, satellite TV with remote control, ceiling fan, iron/ironing board, hair dryer, purified water, mini-bar containing: sodas, bottle water, and domestic beers electric coffee maker, radio/ alarm clock, direct dial telephone, bathrobes and turn-down service.
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Deluxe Palapa - Gourmet All Inclusive
Starting from
Per Adult Nightly
All-Inclusive Plan
Guests in all-inclusive program enjoy all meals, snacks, unlimited domestic and international beverages and daily social activities program during day hours and more!
- Deluxe Bungalow Style Room with Double Jacuzzi Accommodations Including a Large Private Terrace with Jungle or Cenotes Views
- All Meals a La Carte Included Daily (Breakfast, lunch and dinner at any of the resort`s restaurants. All meals are gourmet style)
- Unlimited Domestic and International Beverages
- Mini-Bar with Beer, Sodas and Water
- Daily Activities Program Including Snorkeling in a Cenote River Where a Manaties Family Lives
- Ecological Resort with Animals on Premises, Jaguar, Monkeys, Deers, Crocodiles and More, Including One Aviary Plus Turtles and Fish in the Cenotes
- Free Use of Bicycles
- Kids Club and Kids Water Park
- Three Restaurantsa La Carte
- Three Bars
- Complimentary Wi-Fi
- Fitness Center
- Free Shuttle Transportation Twice a Day to Beautiful Xpu-ha Beach
- Free Honeymoon Package: One Bottle of Domestic Wine and Special Decoration in the Room upon Arrival at the Resort, Please Request Honeymoon Package at Time of Booking, Marriage Certificate or Proof of Marriage May Be Required at Check-in
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Carretera Chetumal-Puerto Juares Km. 265 Xpu-ha,
Riviera Maya,
Mexico
77710
Location
Located just 25 miles/40 kilometers north from the archeological ruins of Tulum and 16 miles/26 kilometers South of Playa del Carmen where you can find restaurants and exciting nightlife.
Why Stay Here
- Unique Beach and Jungle Setting
- Friendly Staff
- Bungalows
- Afternoon Tea
Resort Details
For those guests looking for a different kind of vacation, the Bel Air Collection Resort and Spa Riviera Maya is the ultimate adventure for ecological and nature lovers.
Immersed in the lush vegetation of the Riviera Maya, this 37-acre property offers an oasis of peaceful seclusion. Designed in harmony with its backdrop, the eco-friendly resort invites Guests to linger in its bungalow-style accommodations. When the place is the right one, our body blends with nature; Bel Air Collection Resort and Spa Riviera Maya invites you to co-exist with the flora and fauna in the most spectacular way. This ocean front resort is designed to enjoy with your family, friends or with your soulmate.
- Welcome Cocktail
- Early Bird Breakfast
- Tea Time
- Sunset Corner
- Petite Four
- In-Room Welcome Gift
- Concierge Service
All-Inclusive Details
Guests in all-inclusive program enjoy all meals, snacks, unlimited domestic and international beverages and daily social activities program during day hours and more!
- Deluxe Bungalow Style Room with Double Jacuzzi Accommodations Including a Large Private Terrace with Jungle or Cenotes Views
- All Meals a La Carte Included Daily (Breakfast, lunch and dinner at any of the resort`s restaurants. All meals are gourmet style.)
- Unlimited Domestic and International Beverages
- Mini-Bar with Beer, Sodas and Water
- Daily Activities Program Including Snorkeling in a Cenote River Where a Manaties Family Lives
- Ecological Resort with Animals on Premises, Jaguar, Monkeys, Deers, Crocodiles and More, Including One Aviary Plus Turtles and Fish in the Cenotes
- Free Use of Bicycles
- Kids Club and Kids Water Park
- Three Restaurantsa La Carte
- Three Bars
- Complimentary Wi-Fi
- Fitness Center
- Free Shuttle Transportation Twice a Day to Beautiful Xpu-ha Beach
- Free Honeymoon Package: One Bottle of Domestic Wine and Special Decoration in the Room upon Arrival at the Resort, Please Request Honeymoon Package at Time of Booking, Marriage Certificate or Proof of Marriage May Be Required at Check-In
Accommodation Details
Do not let the thatched hut accommodations fool you. Nestled in intimate bungalows throughout this incredibly natural property, you will find all the vacation comforts you desire.
Bel Aire Hallmarks:
- Shining White Luxury Bed Linens
- Leading-Edge Technology Mattress
- Bathrobes
- Day Entertainment
- Shining White Luxury Bed Linens
- Leading-Edge Technology Mattress
- Bathrobes
- Day Entertainment
- Dvd Player in Each Room
- 144 Deluxe Rooms
- Distributed in Nine Villas
- Each with 16 Deluxe Rooms in Sets of Two Stories
- Offering Rooms with King Size or Two Double Beds
- Four Handicapped Rooms
- Top Floor Rooms Have a Magnificent Palapa Roof
- All Rooms Have Double Size Jaccuzi And Spacious Furnished Terrace
- Jungle or Cenote Views Are Available
- Collection Spa and Beauty Parlor ($)
- 27-32 Cable TV
- DVD Movies Service
- Luxurious Bathroom Amenities
- Hair Dryer
- Mini-Bar
- Coffee Maker
- Safety Deposit Box
Restaurants, Lounges & Bars
The restaurants offer equally compelling settings and superb International and Mexican fare, plus bars serving snacks and drinks to quench your thirst even at the beach.
- Dolce Mexico Restaurant - Italian and Mexican Fusion Cuisine
- Palm Terrace - Cuisines of the World
- Sushi Martini - Japanese and Oriental Experience
- Pool Snack Bar - Cocktails and Snacks by the Pool
- Lobby Bar - Majestic Mayan Lobby Bar with Pool Tables and Karaoke
- Aqua Bar - Swim-up Bar Serving Cocktails and Appetizers
For the Family
Kids Club (ages 4-12)
Kids Pool with Slides, Bridges and More
Pools & Spas
Expansive 6,725 sq. ft. Pool and Spa Rreatment Rooms
Entertainment & Activities
Free Access to Xpu-Ha Bay Beach at only five minutes away from the resort with beach bar, chaise lounges and towel service. FREE Shuttle transportation is available during the day (check schedules with concierge as times may vary)
- Paths for Bike Rides
- Fresh Water Caleta for Snorkeling and Canoeing
- Use of Bicycles in the Resort
- Two Cenotes
- Three Pools
- Gym
- Cenotes
- Swimming Cove (with the opportunity to see the family of manatees in their natural habitat)
- Snorkel
- Kayak
- Solarium
- Kids Club *
- Spa *
- Temazcal (traditional steam room)*
- Access to Beach
- Snack Area
- Soda Fountain *
- The Ecological Tours Provide a More Diverse Perspective of the Areas Ecology
- Other Recreational Pursuits Take Full Advantage of the Scenery: Walking and Bicycling
Families flock to the Kids Club, while those in need of pampering make their way to the beauty salon. When exploring this fascinating property on foot or by bicycle, you will discover untold gems such as the panoramic trail. In addition, daily excursions to the areas most famous sites let you explore the world beyond their eco-Eden.
Workshop group Environmental education for sustainability.
Trainer for a day* activity lasting 4 hours. You can train a falcon, Vietnamese midget pigs, Macaw, Parakeet, Agapornic, donkey, Mexican hairless dog. Cost $60 USD.
* See additional costs
What to Bring:
- Comfortable Clothes and Shoes
- Cap
- Ecological Sun-Block
- Swimsuit
Do Not Bring:
- Batteries
- Weapons
- Food
- Drinks
- Balls
- Toys
Nearby
Animal Park: If you are ready to live a unique experience surrounded by the most amazing species of animals on the planet, all this await you at Bel Air Animal Park.
Located on the Riviera Maya, just 38 kms from Playa del Carmen and 37 kms from the impressive walled city of Tulum, the Bel Air Animal Park and its friendly inhabitants, more than 800 animals, await to captivate you.
Be impressed by the treasures of nature, from the micro-biological world in our vermi-culture, to the incredible biological richness of the mystical Mayan jungle found on our trails.
Get close to the heavenly environment in our aviary surrounded by more 300 birds flying around you, and have fun with our friendly show of animals.
And after a wonderful encounter with nature, do you need a moment`s rest? Relax and cool off in the pool while kids have fun in their own paddling-pool.
Still have energy? Go up another level with the Plus Pack, and jump in to snorkel or kayak in our crystal-clear waters; meet the family of manatees in their natural habitat and participate in our environmental workshop. And as this activity will surely awaken your appetite: the Plus Pack includes also unlimited food and drinks. Now ready for a unique adventure? We await you in Bel Air Animal Park, your connection with nature.
Opening Hours: From 9:00 A.M. to 5:00 P.M. Open 365 days a year.
Services:
- Zoo
- Group Guide
- Animal Show
- Interaction With Farm Animals
- Ecological Trails
- Pools
- Towels
- Wading Pool
AMENITIES:
- 24-Hour Front Desk
- ATM Machine
- All-Inclusive
- All-Inclusive OPTIONAL
- Babysitting (+)
- Banquet Facility (+)
- Beach Club
- Beauty Shop/Salon (+)
- Billiards
- Business Center (+)
- Car Rental Desk (+)
- Children's Program
- Complimentary Use of Bathrobe
- Complimentary Use of Bicycles
- Concierge Desk
- Conference Rooms (+)
- Currency Exchange
- Dry Cleaning Service (+)
- Eco-Friendly
- Exterior Corridors
- Fine Dining
- Fishing (nearby) (+)
- Fitness Facility
- Free Parking
- Free Wi-Fi
- Gift Shop on Property (+)
- Golf (nearby) (+)
- Guest Activity Desk
- Handicap Services
- Honeymoon Amenities
- Horseback Riding (nearby)
- Ice Machine
- Jacuzzi/Hot Tub
- Kiddie Pool
- Kids Club
- Kids Stay Free (Based on Age)
- Lounge/Bar
- Massage Therapist (+)
- Medical Services (+)
- Multilingual Staff
- Non-Motorized Water Sports
- On-Site Dive Shop (+)
- On-Site Entertainment
- On-Site Travel Agency (+)
- Outdoor Pool
- Parking
- Pet-Friendly
- Pool Area Bar
- Restaurant
- Room Service (+)
- Security Guard
- Spa Services (+)
- Wake-Up Service
- Water Sports (+)
- Wedding Services (+)
- Wheelchair Access
- Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
(*) = Free, some restrictions may apply
4.0 / 5
Based on 4 reviews 0
Based on 4 reviews 0
Based on 2189 reviews 0
Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
My First Big Vacation
Angel
from Seattle, Washington
Verified Traveler
Submitted on 07-27-2017
Would Return or Recommend: Yes
First when I went large portions of the property where still under repair from hurricane damage. But you couldn't even tell!! peaceful and quiet friendly staff, clean well appointed rooms! Beautiful surroundings a rocky but perfect beach!!! Welcome to paradise!!!
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Bel Air Riveria Maya
Cody
from De Leon, Tx
Verified Traveler
Submitted on 02-21-2017
Would Return or Recommend: No
I cannot express the discouragement of this hotel! We're just poor Cowboys so not expecting a 5-star hotel. But this place is so rundown...grounds aren't maintained, rooms need serious attention, "beach" was a joke (extremely small, trashy, rocky...can't even get in the water, no chairs), food wasn't enjoyable, and on & on. We left after 1 night (forfeiting our week long reservation). Just couldn't imagine our anniversary week in such a place. I'm VERY easy to please. I've never wr...
I cannot express the discouragement of this hotel! We're just poor Cowboys so not expecting a 5-star hotel. But this place is so rundown...grounds aren't maintained, rooms need serious attention, "beach" was a joke (extremely small, trashy, rocky...can't even get in the water, no chairs), food wasn't enjoyable, and on & on. We left after 1 night (forfeiting our week long reservation). Just couldn't imagine our anniversary week in such a place. I'm VERY easy to please. I've never written a negative review. But wanted others to please take heed.
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Mayan Rivera
Sylvia
from Los Angeles, Ca
Verified Traveler
Submitted on 02-01-2017
Would Return or Recommend: Yes
We enjoyed our stay here, its a fun place to stay. Center to many attractions and about twenty minutes from yummy food. Any concerns we had were graciously attended to. Our stay was peaceful with lots of opportunity to play when we wanted to. This is a family friendly place. You are in jungle setting, with wild animals and bugs. We are okay with that. Most people who stay here speak Spanish, it was wonderful to use my mother tongue. All day Buenos dias, tardes, noches...Lindo.
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
To Escape The Busy Life
Dianne
from New York , Ny
Verified Traveler
Submitted on 02-22-2016
Would Return or Recommend: Yes
Indeed a very quiet calm place to get in touch with nature, surrounded by beautiful greens, wildlife with pool and beach! Staff very humble and friendly! It's a very quiet calm resort to get in touch with serenity. If that's what you're looking for then here is where you go!
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Don't do all-inclusive Beautiful resort
thetattooedlady
from Joshua Tree, California
Submitted on 02-08-2017
We found a great deal online of $75 US per night after a friend recommended this resort. When we inquired about the all-inclusive package, it was $80 US per person per day. We don't eat or drink that much so we didn't choose it. I'm so glad we skipped it because that is the only and I mean only complaint about this resort: quality of food and drink.
Our room was absolutely fabulous! Our deck faced the jungle and we felt cozy and secluded. There are 9 "sections" with 5 bungalows. Each bungalow...
We found a great deal online of $75 US per night after a friend recommended this resort. When we inquired about the all-inclusive package, it was $80 US per person per day. We don't eat or drink that much so we didn't choose it. I'm so glad we skipped it because that is the only and I mean only complaint about this resort: quality of food and drink.
Our room was absolutely fabulous! Our deck faced the jungle and we felt cozy and secluded. There are 9 "sections" with 5 bungalows. Each bungalow is 2 story. You really are in the jungle instead of a high rise hotel. We saw lemurs, raccoons, birds, wild pigs, etc. from our deck. The garden tub in the room was unique and enjoyable.
The grounds are gorgeous!!!!!! The staff is the best I've ever encountered. I want to acknowledge Francisco Arechiga on the excellent staff and waiter par excellence Raul Ruiz, and Tomas and Lupita at the main bar for going above and beyond our requests.
For those who complain about "no beach", the resort provided complimentary access and twice hourly transportation to a great beach club 10 minutes away. There is a beach onsite, but the water area is all rocks.
We ate about half of our meals onsite and each meal was around 300 pesos ($15 US). For both of us ! Breakfast and lunch were great, sometimes we ate buffet and sometimes ordered from menu. Dinner was a bit of a disappointment, so we ate offsite mostly for dinner.
Drinks weren't great, but we brought in our own beer and wine for in our room.
We will definitely be back!!!
I think most people that are disappointed with this resort just didn't have enough information about it ahead of time.
Thank you BelAir for one of the best weeks I've had in Mexico!
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Amazing Property, Staff, Food-Everything was Incredible!
819rebecca
from Montreal, Canada
Submitted on 02-08-2017
After reading a few reviews online I wasn't sure what to expect but once I arrived I was beyond excited! The property is set in the lush jungle! with your own private huge balcony you're able to just relax and feel like you're the only one there. The beach was washed away in a hurricane a few years back ( I was aware) but honestly we spent a day at the beach on the resort, and even though you cant go in the water it is still beautiful!
The pool was always clean and refreshing, and the staff wo...
After reading a few reviews online I wasn't sure what to expect but once I arrived I was beyond excited! The property is set in the lush jungle! with your own private huge balcony you're able to just relax and feel like you're the only one there. The beach was washed away in a hurricane a few years back ( I was aware) but honestly we spent a day at the beach on the resort, and even though you cant go in the water it is still beautiful!
The pool was always clean and refreshing, and the staff working the pool bar were incredible! Jesus made a mean drink! The menu and buffet were both exceptional every time we went; breakfast, lunch and dinner! I don't know why people were complaining about the food? perhaps because it was authentic Mexican and not hotdogs and hamburgers? Get the taco trilogy off the menu, SO SO GOOD!
Every server we had at the restaurant was amazing! Raul especially went above and beyond whenever he had us as a table to make sure we were happy, full of food and drinks :) He is an incredible person, and honestly a key employee for the resort.
I read a few reviews of people complaining about the staff not speaking English, but I think they forgot that they were in Mexico, THEY were visiting a Spanish speaking country, so learn a few key words, it'll go a long way. We speak minimal Spanish but we spoke it, and it was well appreciated.
I suggest making your way to the Tulum ruins yourself via the collectivo (public bus) it was 40 pesos each one way, and the entry to the ruins is 70 pesos. This was FAR cheaper than the 80CAN price of tour. It was also a great way to see a little bit more of the local culture.
Victoria our sunwing rep was also incredible and amazing! She did a great job on her first day :)
The kayaking on site was beautiful and a really amazing experience! we didnt spot the manatees but we'll be back to take a look again!
We spent two days at the beach club that is a 2min shuttle bus away, honestly the most beautiful beach!! Bel Air has a private section with loungers for their guests as well as a bar and snacks. The ceviche was it die for and I highly recommend it.
All in all my boyfriend and I had an INCREDIBLE experience, and we couldn't recommend this resort enough. No it is not your typical concrete jungle massive resort like barcelo or something similar; its smaller (about 120 rooms), more authentic, and has an incredible staff that make the stay that much better! Walking to breakfast through a jungle, stopping to check on the alligators and watch the iguanas-that is what we appreciated! Its a beautiful resort, with an amazing ambiance and setting, go to Bel Air Riviera Maya and you will truly have an amazing vacation!
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
DO NOT GO HERE!!!
Amielstroud
from
Submitted on 01-08-2017
This was a nightmare!
1st we arrived and they had double booked our room so they downgraded us to a lower unit and did not offer to reimburse us the difference.
Staff was rude and not helpful at all.
Refused to do room service even though we had an all inclusive package.
The cenote where kayaking is available was shut down due to a crocodile getting loose.
THERE ARE NO ANIMALS.!!!
when we booked we thought we were staying at a sanctuary......in fact it is a jail to the very few that are there.....
This was a nightmare!
1st we arrived and they had double booked our room so they downgraded us to a lower unit and did not offer to reimburse us the difference.
Staff was rude and not helpful at all.
Refused to do room service even though we had an all inclusive package.
The cenote where kayaking is available was shut down due to a crocodile getting loose.
THERE ARE NO ANIMALS.!!!
when we booked we thought we were staying at a sanctuary......in fact it is a jail to the very few that are there....no food and no water.... this place shud be closed down!!! Very very disappointed with the service and lack of truth with management. They will lie and blame you as well as try and charge you for food in an all inclusive package. Would never return!!!
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Be very careful
Jackie J
from
Submitted on 01-05-2017
DO NOT BOOK AT THIS HOTEL , if there is any chance your plans will change. I inadvertently booked the one in Cancun instead of Riviera Maya for a week, including over the Yew Year. Family members were there, we only had 1 rental car there and of course I wanted to stay where they were staying and not an hour away. The hotel had vacancies but they would not let me cancel my hotel in Cancun and charged me for two rooms for the entire week, even though they had more than ample time to rebook the...
DO NOT BOOK AT THIS HOTEL , if there is any chance your plans will change. I inadvertently booked the one in Cancun instead of Riviera Maya for a week, including over the Yew Year. Family members were there, we only had 1 rental car there and of course I wanted to stay where they were staying and not an hour away. The hotel had vacancies but they would not let me cancel my hotel in Cancun and charged me for two rooms for the entire week, even though they had more than ample time to rebook the rooms and I was staying in the same chain. They were obviously connected corporately since the same reservation system was used. So what should have cost a little more than $1,000 ended up costing me over $2,000. They were totally unsupportive.
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
We had a fantastic time.
shocko85
from Vancouver, Canada
Submitted on 11-06-2016
When we arrived at the hotel I was kind of thinking aye yi yi. What have I done... We loved it of course if you look for the bad you will find it. The staff made the place. Top notch and to those who say if you dont speak Spanish well you are in a country that speaks SPANISH. HOLA....I am an amateur photographer and if you want great critter pictures this is the place.To the management I say your staff is what makes your business. It was very unique experience. As far as the zoo goes I was infor...
When we arrived at the hotel I was kind of thinking aye yi yi. What have I done... We loved it of course if you look for the bad you will find it. The staff made the place. Top notch and to those who say if you dont speak Spanish well you are in a country that speaks SPANISH. HOLA....I am an amateur photographer and if you want great critter pictures this is the place.To the management I say your staff is what makes your business. It was very unique experience. As far as the zoo goes I was informed that the animals were rescued and will be moved soon to better homes. I would like to say thanks to all the people there and especially to Yeymi our housekeeper ,America at desk , my friends Manuel and Luis at the beach club, Brenda and a very special thanks to Carmen y Tomas at the lobby bar. Todos Bien. I hope all the staff can see this. Again. They are your business. Bonnie Nelson and Darren Schochenmaier.Oct29-Nov5 Muchos Gracias.
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Very Disappointed to say the least...
Desirae M
from
Submitted on 11-04-2016
I just got back yesterday and it was a terrible waste of money and bad experience. I bought my package through sun wing. THEY still haven't gotten back to me about compensation. They listed the wrong amenities. no ATM! NO medical services on site one quarter of staff can barely speak English if that and their is no nexus or sun wing rep at the hotel!!!only on select days for an hour. I asked for the binder at reception "what Binger lady?!? A book? "no book lady!.I felt totally abandoned. The ro...
I just got back yesterday and it was a terrible waste of money and bad experience. I bought my package through sun wing. THEY still haven't gotten back to me about compensation. They listed the wrong amenities. no ATM! NO medical services on site one quarter of staff can barely speak English if that and their is no nexus or sun wing rep at the hotel!!!only on select days for an hour. I asked for the binder at reception "what Binger lady?!? A book? "no book lady!.I felt totally abandoned. The room was dirty. I had about 400 fire ants on my bed to greet me when I arrived. They sent a guy with a broom. They had no other rooms ready. I had to wait an hour for this room when I arrived and I was the only guest waiting. so many other bug's kept falling on my bed. I killed the biggest cocktoach I've ever seencountered!
-Later after I filled the jacuzzi tub full of water I turned on the jets and the last guests bright red puke came free from inside the jets into the water and onto me.
-Also, I ordered the bitter sweet chocolate cake they offer from room service menu and got a very light brown cake made with sand. it hurt when I bit in to it. I took a second bite just to make sure it just wasn't that piece.. I was wrong it was the whole thing. I walked it down to the front desk and demanded it be removed from my bill.
-The second night I got lost and, well you try finding your way through the jungle in the dark. well I did, but I managed to find the front desk and asked for help. The man working the front desk said "no lady!" here's a map! 2am I finally found my room.
-THEY don't care about anyone or anything other then their tips.
-The cenote was supposed to have a guide. no guide for me. I went into it alone and found myself having a panic attack because when I was snorkeling. I had my head down and wasn't paying attention to where I was going to find myself at a dead end. not knowing what's in the water or where I am.
-No one called me by my name I was "hey lady!" not even sun wing or nexus representitive used my name he decided it was Ann.
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Stay away
malachifn
from Nazareth, Pennsylvania
Submitted on 11-01-2016
Property needs lots of improvements. Food not the greatest and if you don't speak Spanish the service is horrible. The lobby bar staff was the best, the sushi restaurant very good, and private dinner was great but that came at an extra charge. Animal park closed and very run down. Will not return.
Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
Lost in Paradise!!!
Andy M
from
Submitted on 09-07-2016
If you want to experience an outdoorsy full of nature resort this is the hotel to be!
The rooms are villas, my villa was always kept clean it has a nice jacuzzi tub in the room and free bathrobes, the air conditioning worked great which is something Big in this area!! the food is also very good, and they also have an animal park which is very cool if you have kids they have leopards, panthers, crocodiles and some exotic birds. Overall I had an amazing experience, we went as a family group for m...
If you want to experience an outdoorsy full of nature resort this is the hotel to be!
The rooms are villas, my villa was always kept clean it has a nice jacuzzi tub in the room and free bathrobes, the air conditioning worked great which is something Big in this area!! the food is also very good, and they also have an animal park which is very cool if you have kids they have leopards, panthers, crocodiles and some exotic birds. Overall I had an amazing experience, we went as a family group for my sister's birthday and she absolutely love it!! Best trip ever
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
HORRIBLE VACATION DO NOT STAY AT THIS RESORT - 50th Birthday and 18TH Wedding Anniversary ruined!!!!!!!!!!!!!!!!!!!!!!
DonnaBruce
from Edmonton, Alberta
Submitted on 08-18-2016
We traveled to this hotel from July 23 to Aug. 2/16. This was a vacation we planned for over a year for my husbandâ??s 50th birthday and our 18th year wedding anniversary. We booked this resort as it was rated on Expedia as a 3.5 to 4 star resort and on Trip Advisor as a 4 star resort and this is absolutely not the case. In fact we would rate it as a 1.5 star. If it had been listed as a 2 to 3 star and we had still chosen to stay there, then you get what you pay for. However, we paid a rea...
We traveled to this hotel from July 23 to Aug. 2/16. This was a vacation we planned for over a year for my husbandâ??s 50th birthday and our 18th year wedding anniversary. We booked this resort as it was rated on Expedia as a 3.5 to 4 star resort and on Trip Advisor as a 4 star resort and this is absolutely not the case. In fact we would rate it as a 1.5 star. If it had been listed as a 2 to 3 star and we had still chosen to stay there, then you get what you pay for. However, we paid a reasonably high rate and didn't even have a key that worked for most of our stay. My husband and I are not fussy travellers and this was our fourth time to Mexico and by far the worst vacation we have had, due to the total wrong description of the resort and amenities. Expedia, as a travel agent should have a representative go to this resort to check it out as they should know what a good resort is. If we had known what this resort was really like, we would have never booked there.
When we got to the resort it was worse than we thought. Due to a storm all the phones were knocked out, and only a week later did they make a cell phone available for patrons to use. The resort is severely understaffed and under cleaned. Not to mention the crumbling infrastructure. Exposed conduit, open electrical boxes at the end of that conduit, exposed wires, crumbling cement everywhere, uneven walkways, just to name a few. We booked this resort for a few different reasons. The information displayed on the Belairâ??s website and on Expedia was completely wrong.
â?˘ Free bathrobes: there was no free bathrobes.
â?˘ Free Room service: no free room service.
â?˘ Free gift in the room every day: We received a few, but only after we complained.
â?˘ Animal Sanctuary: most of the animals were gone and their enclosures were mostly decimated and the animals left look sad and their enclosures are inhuman.
â?˘ 3 different restaurants: There was only 1 larger restaurant with the same food almost every day and 1 sushi bar. Nothing special for food!
According to the Belairâ??s website this was considered a luxurious resort. We found 3 cockroaches and a scorpion in both rooms we were in that scared me when I almost stepped on them! We also had the patio door broken into and left unlocked on Tuesday, July 26/16 and noticed we could not get into our safe with our current code, the number pad was fully lit up and wouldnâ??t accept a code, so we had to get security to open the safe. On Thursday, July 28/16, we discovered that $2000 pesos and $20 Canadian dollars had been taken from our money envelope. The management said that there was 3 ways to open the safe: 1. Master Key 2. Master Key Pad. 3. Our safe code that we made up. So that leaves the master key and keypad. So either one of the old staff got a hold of one of these or current staff is stealing. They just skimmed enough money to try and stay undetected. We are the type of people who write on the outside of our money envelope the new total every time we take money out and there is no way we spent that money just around the resort. Especially not any Canadian money, we had that for our return trip for lunch at the Toronto airport.
The resort had changed management. They took Most of the animals away. It was also advertised as a top floor suite with a papala roof on Expedia when we booked it and the resort would not honor that without charging us more. The beach of course was wiped out in the last major hurricane that came through here, but we already knew that and were prepared for this on our vacation because of our deep love for animals this seemed like a great place to stay.
We only used the pool once as it was disgusting, it was so murky and green you couldnâ??t see the bottom in the shallow part. We have never seen a pool at any resort that was this dirty, they finally cleaned it before the weekend, it looks like they clean it once a week which is unacceptable and unsanitary for a resort! The rooms were filthy, we didnâ??t receive maid service for 2 of the days, didnâ??t receive towels or toilet paper. They only give you 3 small bottles of water and 2 beers per day, the Jacuzzi jets were disgusting we cleaned it ourselves, the air conditioner barely worked, on our wedding anniversary there was no hot water and we didnâ??t have hot water for the last 3 days of our stay. We only received the treats 4 out of 10 nights. Also 8 of 10 nights our room keys did not work and we had to keep getting our keys reprogrammed after long hot walks to the front desk. We also had to fight everyday to get enough towels, water and toilet paper. This place needs major updating, painting and deep cleanings to the rooms and most other infrastructure, and more cleaning staff to do thorough cleanings. Our balcony railing was filled with carpenter ants and it was loose/dangerous. The bedding was old, stained and never changed once in our 10 nights and the beds are old and worn out. Our door had a gap of about an inch off the ground for bugs to get in and the door had holes in it, poisonous bugs are very dangerous for travelers. The food is only a 2 star, same items reused for different dishes over and over.
There are squatters in the old part hit by the hurricane 12 years ago and we seen them come through the fence. We did not feel safe at the Belair at all, seeing the squatters happened the day before we were leaving, if we were staying longer we would have left at that point! This is very dangerous for travelers.
The information and pictures displayed for this resort are like 30 years old, they still feature parts that are no longer accessible, and make the resort seem much well-cared for than it actually is.
The only good point was there were many staff who were helpful and friendly, Francisco in the restaurant, Felipe at the cenote and beach and Daniel driving the carts, to name a few, thank you so much for the great service!
This resort has a long way to go to even be a 3 star. WE WOULD NOT RECOMMEND STAYING AT THIS RESORT EVER!!!!!!!!!!!!!!!!!!
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Bel Air Collection Resort and Spa Riviera Maya - All-Inclusive
A Mexican Honey Moon
Leonardo G
from
Submitted on 08-09-2016
We would like to thank everyone of the staff from Bel Air at Xpu-ha that have make our honey moon such good and comfortable. From the front desk always ready to help you in everything you need, giving good advice even for things that have no business with the hotel; to the cleaning service, quick and precise. Thank to the guys driving the karts that make the "taxi service" inside the resort, guys like David or Juan Carlos (thank you men, we make some good laugh talking with you); thank to everyo...
We would like to thank everyone of the staff from Bel Air at Xpu-ha that have make our honey moon such good and comfortable. From the front desk always ready to help you in everything you need, giving good advice even for things that have no business with the hotel; to the cleaning service, quick and precise. Thank to the guys driving the karts that make the "taxi service" inside the resort, guys like David or Juan Carlos (thank you men, we make some good laugh talking with you); thank to everyone from the staff of the restaurant of the hotel: from the girl of the welcome, to the cooks that makes great and good dishes, both in the buffet then ordering a la carte. A special thanks goes to the waiters: everyone of them are nice, funny, welcoming, punctual, accomodating and, most important, extremely professional. Thanks to people like Gilberto, Ricardo, Elias and many many other, thanks to them all our time spent in the restaurant (for breakfast, lunch or dinner) has been a good time. A special thanks goes to Emir, from the Sushi & Martini Bar, and his chef. They organized for us the best last dinner at Xpu-ha we could have had.
Speaking of the Sushi & Martini Bar: great cocktails, good food, just one thing to improve with: the cooking technique of the sushi's rice!
And last but not last, thank to the bartenders in the pool bar. It was great could be in the water drinking your excellent cocktails and liquors and having a talk with Jesus and the other from the bar.
So: the resort is great, clean and magnificent, the only so immersed in nature; the staff excellent, like the service they make and professional in everything; the organization and the activities are great: there is always something to do and music everywhere; the pool always clean, thing very important to me; the rooms really confortable, are little piece of heaven in that sea of humidity that Mexico is, and have everything you need: soft, confortable and excellent beds, great wardrobe with easy safe deposit box; jacuzzi, bathroom with shower and 2 sinks and a minibar with great thing inside (with the possibility of a free refill/day), conditioned air always on but absolutely not harmful or annoying (and i'm a person that suffer a lot with the conditionned air, always having an ache).
Guys, you deserve this 5 stars and many others.
Sincerely, thanks for everything,
Leonardo & Gaia.
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