Submitted on 02-08-2017
We've just returned from an amazing vacation at the Grand Sirenis Matlali Hills Resort and Spa. The resort is absolutely fantastic and the people working there are amazing. Everyone is trying to help you and they are always asking if you need anything. There are a few concierges at the resort and they were always asking if everything is all right with the room, if we need towels or anything else. The bartenders at all the bars are always very attentive, they remember your name and what you are d...
We've just returned from an amazing vacation at the Grand Sirenis Matlali Hills Resort and Spa. The resort is absolutely fantastic and the people working there are amazing. Everyone is trying to help you and they are always asking if you need anything. There are a few concierges at the resort and they were always asking if everything is all right with the room, if we need towels or anything else. The bartenders at all the bars are always very attentive, they remember your name and what you are drinking and they are keeping your glasses full all the time (if that's what you want).
Now, I was reading some of the reviews and I can't believe that we all went to the same resort, but I'll address that a bit later in my review!
When you get at the hotel it is a bit of a different type of lobby then what we've been used to, but I guess it does the job and the people working there are very fast and efficient. It is a small air conditioned room immediately after the gates, on the right side. After you check in, you and your luggage are taken to your room by a small van. Leaving the lobby, you are starting immediately to climb the hills, so if you can't commit to some walking, this resort is not for you. We actually enjoyed it very much, especially because we wanted to walk. They have a gym and I can't believe that people complain that it is too small, who needs a gym when you have these hills? I couldn't believe that there are even some trails thru the resort! We usually like to walk on the beach, but because this hotel it is not directly on the beach, we took those hills up and down every day at least three-four times. We had a room in tower six (the last building in the resort up the hill) and we were very happy with our room. Of course, if you don't want to walk all day like we did, the mini vans can take you there, you just have to go at the lobby and they'll take you were you need to go.
From the lobby, going up the hill the first buildings on the right side will be some of the time share villas that you can't book on the internet and here is the area where you'll find the main pool (that actually has two pools) and a bar. You'll also find the original buffet and one restaurant that alternates as Steakhouse and Rodizio. Here, at the main pool, you can play volleyball and this is the place where you'll find the few people from the animation team trying to get everyone involved in different activities. You'll also find a warm Jacuzzi that seemed very popular even at the night time. The bar at this pool becomes the main attraction during the night because it is the only one open and here is where the bands are playing: mariachi, rock bands. They were actually all very good; we really liked them very much. And of course this is the place where they'll have the karaoke nights.
A little walk from the main bar going thru the basketball court, you'll find another restaurant that it is buffet in the morning and at lunch time, and becomes the Italian during the night. Right under the Italian you'll find the Japanese restaurant that offers two big Teppanyaki tables. These restaurants are the newest addition to the resort, together with tower 6 and the Snack bar. Next to the Japanese they are working to open another bar, but I think that there will be a few more weeks until that will happen.
After you pass this area you'll find in your way the relaxing pool and the health bar and this is a very nice area.
Now you are starting to actually climb the hills, and the road it is not straight, you take lots of turns but this is what makes it so pretty and more interesting. From here on you'll find the actual rooms, starting with the 4000 that are all villas with one, two or four rooms. After all of the villas, at the end of the hill you'll find tower 5(the 5000 rooms) and tower 6(the 6000 rooms), which have five floors each. At the bottom of tower 6 you'll find the adults only pool and three tubs, the bottom two were hot and the top one was a Jacuzzi. Here you'll find the regular pool chairs and also some cabanas that have the mattress type of covers, so they were very comfortable. Right above the cabanas is the Snack Bar, a really great place to have lunch or a snack. From here you have the view of the whole resort and it is just a gorgeous view. We've tried a few items from the menu and we loved all of them!
While being at Grand Sirenis we have tried the Japanese, the Italian and the Steakhouse and we enjoyed them very much, so we went back to some of them. We didn't try the Rodizio because we decided not to go there, so I can't comment on that. All the other restaurants were amazing, they have lots of things to try and everything we had was very good.
Regarding the reservations for the a la carte restaurants we've heard some complains, but I guess that people are just waiting for those reservations to fall in their lap. Yes, while being there they had some issues with the system and that is something that you can't blame on the people telling you that the system is down, but that didn't stop us to get our reservations. You can make them either with the concierge or at the lobby. When they've told us that we can't make the reservations for Monday and the days after, we kept asking them each time we would pass by these two locations until they said that we can do the reservations now. So, because of just checking with them each time we would pass by, we ate at the a la carte every night. It was not like at other resorts where you have to line up every morning for that night reservation. Here, you could do reservations for 2 or 3 nights at one time, depending on what restaurant you wanted and the availability.
We went to the beach club, but it wasn't our 'cup of tea'. We knew that we are not going to like the beach, but we wanted to see how it was, so we had a glass of wine and left when the minivan came back. If I would have one negative think to say is regarding the shuttle to the beach. This shuttle is supposed to take you to the beach every hour, so 10 minutes before one o'clock we were at the lobby waiting. After we asked the guys at the lobby about the shuttle, they said it will be there at one, but we've been waiting for half an hour and when we wanted to give up the van showed up. What bothered us was the fact that they were looking at us like we weren't supposed to be there. So, if the hotel is trying to promote the Beach Club, they should at least respect the 'promised' times for the shuttle, otherwise they should just not promote it.
While being at this amazing resort, we accepted the invitation for the time share presentation. We've been to other resorts having the same type of thing, but the guys were too pushy so we never accepted any invitation, but now everything was very 'civilized', so we decided to go and see what is it all about. The suites were absolutely breathtaking and Orlando, the guy who did the presentation for us was really amazing, not pushy and taking the time to explain everything in detail, but after we saw and heard everything we realized that this concept it is not something that would work for us in this moment.
I have to talk a bit about the fact that in some of the reviews people are complaining having stomach issues. I'm sorry but, if you are going to try all the cocktails on the bar menu you are going to be sick for sure. While being there we saw, like everywhere we went, people mixing beer with mojito, with Cesars and with any other cocktail available on the menu. My question is: are you doing that at home too? I bet that you are not doing that every day for one week at home! So, why do you want to do that somewhere else? First, you are not at home, everything that you and your body is used to is not the same, so why you want to try so many different things while you are outside your comfort zone? Of course you are going to get sick; it's common sense, it is a normal reaction to all that stuff that you are mixing! Don't blame the food or the water! In our room we had a 5 liter bottle of water and there were signs warning you not to drink the tap water. We were actually thinking of using the water to brush our teeth, but we didn't do it and still we didn't have any issues with our health. Of course, before going in any trip we take our probiotics and while being in our vacation we are always having our regular drinks and maybe we would try one or maximum two different drinks different from our regular stuff. I think that if everyone would be a bit moderate in their choices, people will have a much better time while being in vacation.
Now l have to talk about the people working at this amazing resort! We've been to lots of resorts and we can say that compared to other resorts, here everyone worked really hard to please everybody. You would find them everywhere you would walk because at some point they get moved around, one week at one bar, the next week at a different bar. The ones that would work during the night in the specialty restaurants would come earlier and try to help in different bars to keep everyone happy. Chantal, Lena, Pablo, Felipe, Jesus, Jose, Reyes, Philip, Brian, just to mention a few names of the people that we talked to and we would like to thank them for all their hard work and for making us to feel like home.