Submitted on 01-06-2018
Would Return or Recommend: No
We just got home from a 4-night stay at OC&T. This is our 3rd visit to Cancun and 1st at this resort. We were there from December 23rd-27th. When we first arrived we checked in quickly, but then of course, were immediately taken aside by another person whose job it was to sell us on upgrading to Privilege or buying resort shares. I made it very clear that I was not interested in time shares or upgrades, as I had already read the benefits of Privilege and didn?t think the benefits outweighed ...
We just got home from a 4-night stay at OC&T. This is our 3rd visit to Cancun and 1st at this resort. We were there from December 23rd-27th. When we first arrived we checked in quickly, but then of course, were immediately taken aside by another person whose job it was to sell us on upgrading to Privilege or buying resort shares. I made it very clear that I was not interested in time shares or upgrades, as I had already read the benefits of Privilege and didn?t think the benefits outweighed the additional cost. The one benefit was being able to make reservations at the a la carte restaurants, but since we never had trouble getting in to a restaurant I wouldn?t call this a real benefit. In speaking with people throughout our stay, it appears I was correct?Privilege is overrated and, quite frankly, an ugly word to use with Americans these days (LOL). I finally interrupted and said we were exhausted, hungry and just wanted to go to our room, and the Privilege host got angry and walked away. Wouldn?t even hand us our map of the resort and/or spa info, so I simply picked it up and walked away. <br /><br />The Good?.<br />1) Our room was beautiful and had an outstanding view. We were in room 10403. There was plenty of closet space, hangers, a spacious bathroom and they had already made up the sofa bed for our daughter. I will note, if you are relying on resort amenities, the shampoo and conditioner are combined. If you need separate conditioner bring your own. Housekeeping made up the room every day while we were out and left goodies or cute towel sculptures every day. They were incredibly friendly and I only had to ask for extra towels once?after that, we always had extra towels. <br />2) Chill-out Pool Swim-up Bar ? One word?Gustavo!! Hands down, the most impressive bartender I?ve met at an all-inclusive. Once he saw you swimming toward him, he started on your drink and it was ready by the time you arrived at the bar. He remembered everyone?s order and always had a smile on his face. <br />3) Pools ? Four pools to choose from. Although not specifically designated, one pool was more kid friendly, one was more quiet for adults who don?t want a lot of children around and two were more activity and bar focused. <br />4) The Spa ? I would highly recommend visiting the spa at least once. For $299 US total, my daughter and I got a combo ?couples? package which included 10 minute body scrub, 25 minute chocolate wrap and a 50 minute massage ON CHRISTMAS DAY!! If you?ve never been wrapped in chocolate you have no idea what heaven feels like. The spa fees are very competitive to what you would pay in the US for a similar service. Most resorts I have been to in the past have a 100% mark-up on services. I would have liked slippers in addition to my robe because the floor was a bit sandy?.but just an observation, not a complaint. <br />5) Restaurants ? For the most part, the a la carte restaurants we ate at were very good. We are early dinner people so usually ate dinner around 6-6:30pm. Reservations are only required for Sensai (the Japanese restaurant) and we rarely had trouble getting a table. The seating policy was a bit odd, but I will get more into that under ?The Ugly?. For more restaurant information, keep reading. The a la carte restaurants were not open for lunch while we were there.<br />6) Terraza Italia ? The outdoor Italian restaurant was beautiful and the ambiance was amazing. Set on the terrace and underneath thousands of twinkle lights, this was a great outdoor dining experience. The food is prepared at your table which is also very fun and mouthwatering. The staff here was also excellent. <br />7) Blue Moon ? This is the nicest (non-privilege) restaurant on the property and is adults (18 and over) only. Our daughter is 16 and they let her in without questioning her age. I?m guessing that kids 15 and older can probably get in if they are dressed appropriately. The food here was also delicious and the service was great.<br />8) Sensai ? Reservations required for either 6:00pm, 7:30pm or 9:00pm. You can make these 24 hours in advance. This was a typical Japanese temppanaki experience. The menu is set but I?m guessing you could order vegetarian only. However, if you are a vegetarian, I would not expect special treatment as they have to get customers in and out before the next seating. You are not going to get your own ?never touched meat? grill so suck it up if you want to eat here. This was super fun and not to be missed. <br />9) Girasoles ? This is the Mexican restaurant and we ate here on Christmas Eve. We ordered off the special Christmas Eve menu but the other options looked very tasty as well. If we had had one more night, we probably would have eaten here again to experience the traditional menu. One thing I will point out is that their tortilla chips seemed store bought and generic. If I?m eating at a Mexican Restaurant, in Mexico, I expect quality, if not homemade, tortilla chips!!<br />10) Ruta 66 ? 50?s style restaurant but no milkshakes?!? But the food and service was good so I?m including it in the Good category. This restaurant could use a major overhaul, but it was clean so I?m not complaining.<br />11) Daily Activities ? There are a variety of free activities. We didn?t do much but enjoyed what we did. My daughter and husband went on the morning bike ride and they said it was very nice and also easy and all age appropriate. We loved the Foam Party at the Chill Out Pool. It was like swimming and dancing in a giant bubble bath!!<br />12) Christmas Show ? This was on Christmas Eve. A traditional Nativity Play with a twist?Santa Clause showed up just in time for the birth of Jesus. While some people might be offended, I found this show delightfully entertaining!! Santa also had gifts for the children which was a really nice touch. <br />13) The beaches ? Well maintained and plenty of chairs. The only issue is that if you wanted to take a towel to the beach you had to give up your pool side chair?which are at a premium.<br />14) Snorkeling ? $45 US and my husband and daughter loved it. <br /><br />The Bad?.<br />1) The pool towels ? Only one per person. I get that you are afraid people will steal your very basic blue towels, but at least give people more than one. Also, the towel stations opened late and closed early. We turned in our towels on the first day and asked for new fresh towels. Instead they gave us our towel ?ticket keys? back. The next morning we had to wander the entire resort, unsuccessfully, to get towels. Later that day when we went to return them?about 5:00pm, the towel station was already closed so we had to take our dirty towels back to the room.<br />2) The pools ? The website says that you cannot ?hold? the chairs at the pool, but this is clearly not true. Fortunately, on our first day we found the last three chairs available, and got up at 6:30am thereafter to ?reserve? our seats for the day. The real problem is that people save chairs and don?t show up until noon, or later, or not at all. It?s a terrible policy to allow this.<br />3) Planned Activities ? While the bike tour was fun, it would have been nice to know reservations were required. Aquaerobics was a no show on one day, and when the instructor did show up?late, it was a joke. About 20 people showed up, by the time I left (25 minutes in, there were about 10 people left) and the people who stayed said it was terrible. <br />4) Late night parties ? They happened, but no one stays because there is no one to get the audience involved. The DJ just plays loud music?to an empty audience?.until 1am!! We wanted to check out the Toga Party, but there were no togas, just a DJ?playing non-toga themed music. <br />5) Water Activities ? Free kayak, canoe, catamarans?.maybe when someone bothers to open up, but we only saw someone at the booth once<br />6) Lunch ? The a la carte restaurants were not open for lunch and the buffets were just okay. The food was cold and not creative. When there was good food, the trays were always empty and it took forever to refill?.specifically, the grilled chicken and/or chicken wings. There was self-serve scooped ice cream. That?s just gross as I saw people, at lot of kids, sticking their entire hand into the tub?.what a hotbed of germs!! <br />7) Breakfast ? The food was good, but again, food that should have been hot was always cold. Almost impossible to get syrup and the mimosa?s were always empty. There was a huge variety, but smoked salmon and cinnamon raison bagels don?t go together!! <br /><br />The Ugly ? The reason I gave this a poor rating and will never go back was, hands down, the service. Outside of the restaurants it was non-existent. The Guest Services desks were often empty and when you asked a question they looked really irritated like it?s not their job to help you. There appears to be one elevator in the entire facility?which we didn?t discover until our last night. We were on the 4th floor and in good shape so we didn?t mind taking the stairs, but it would have been nice to know they were there. Also, once we did locate elevators, you have to push the down button no matter which direction you are headed. The staff that wanders around the resort looking official, don?t even acknowledge you and if you stop to ask a question pretend not to speak English.<br />1) Lunch ? over by the grill there were some hamburgers. I asked for one and the person at the grill said they were for someone else. I asked if I could order one and he said no and provided no explanation.<br />2) La Petite Creperie ? What kind of a crepe restaurant isn?t open for breakfast?? We went for lunch and there were two people working there and people sitting at one table. For 15 minutes we waited to be sat at a table and were completely ignored. I finally grabbed some menus and sat down. We were brought water and ignored for another 15 minutes when we left. Literally, we were one of two tables and no one would help us.<br />3) Pools ? apparently each pool is given a name, but nowhere on the maps does it indicate which pool is which so you never really knew where to find activities. <br />4) Restaurants ? The seating policy is a bit of a joke. I totally agree that the Privilege guests who make reservations should be sat first?.after-all they paid for that and everyone has the opportunity to upgrade. But when we showed up at restaurants, which were virtually empty, they would make you wait 10-15 minutes before they would seat you. This happened every day and at every restaurant. People who had been at the resort for a few days would let new residents know this was the norm, not the rule. It was bizarre to see long lines at the door and empty tables inside. No explanation, just ?your table will be ready in 10-15 minutes.? WE CAN SEE INSIDE?there are plenty of tables, please just give me one!! Since most people don?t pay for the Privilege upgrade, you could hear rumblings about this throughout the evening. The exception to this is Sensai, where they seat you immediate and begin the show. <br />5) Shows ? If you are going to put them on they should at least rehearse the show ahead of time. And please, start on time or within 5 minutes. <br />6) Check-out ? If check-out is at noon, there should be more than one person at the check-out desk at noon.<br />7) ATM ? The ATM machine was broken the entire time we were there. Although this was an all-inclusive resort, we like to tip when we get good service. We didn?t bring a ton of cash because we figured we?d get pesos out of the ATM once we were there. Maybe some of the service is bad because your employees deserve tips and should get them. We did the best we could with what we had, but would have left a lot more if the ATM wasn?t broken. <br />8) If the restaurants have a dress code you should follow them. We did the research to know that slacks are required for men at dinner and t-shirts, swim trunks, flip flops are not acceptable. None of the restaurants enforced this rule. While we dressed according to the code, most patrons were dressed like they came straight from the pool. Ratty t-shirts and flip flops allowed in all of the restaurants. Why have a dress code at all? It's offensive to the guests who take the time to follow the rules. In the past, the resorts I have stayed at always enforced the dress code...strictly...I have seen someone turned away for dinner because they were wearing shorts and tank tops. That will not happen here. <br /><br />While I might have given this a 2-star, I had written a previous review to which the management replied that I was wrong, the restaurants must have been full or they would have seated us immediately and denied not serving us at the crepe restaurant. The hotel could have apologized, but they didn't. I will not stay here again.<br /><br />