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Hotel Casa De La Palma

Puebla, Puebla, Mexico (PBC)

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Based on 131 reviews
Room & Rates
Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

1 King Bed
Features a private balcony

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 36-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Pillowtop bed and turndown service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Suite, 1 King Bed

Suite, 1 King Bed

1 King Bed
269-sq-foot (25-sq-meter) individually decorated room with a balcony

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 36-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Pillowtop bed and turndown service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
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Quadruple Room, Balcony

Quadruple Room, Balcony

2 King Beds
Features a private balcony

Layout - 2 bedrooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 36-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Pillowtop bed and turndown service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
 
Hide room details
Hotel Casa De La Palma
Calle 3 Oriente No 217 Centro Historico, Puebla, Mexico 72000

Resort Details

The preferred airport for Hotel Casa De La Palma is Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 23.3 km / 14.5 mi. Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance. Distances are displayed to the nearest 0.1 km and mile.
A complimentary continental breakfast is served daily from 8 AM to 10:30 AM.
Know Before You Go Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Extended parking fee: MXN 100 per night A late check-out fee will be charged Cribs (infant beds) are available for an additional fee Rollaway beds are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: 2 percent tourism fee will be charged We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Property Location With a stay at Hotel Casa De La Palma, you'll be centrally located in Puebla, steps from Los Sapos Bazaar and Poblano de Arte Virreinal Museum. This hotel is within close proximity of Amparo Museum and Santa Monica Convent and Museum of Religious Art. Rooms Make yourself at home in one of the 16 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Amenities Relax and unwind with massages and body treatments. Additional amenities at this hotel include complimentary wireless Internet access, tour/ticket assistance, and complimentary use of a nearby fitness facility. Guests can get around on the shuttle (surcharge), which operates within 200 km. Dining A complimentary continental breakfast is served daily from 8 AM to 10:30 AM. Business, Other Amenities Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Limited parking is available onsite.
The recreational activities listed below are available either on site or nearby; fees may apply.

AMENITIES:
  • 24-Hour Front Desk
  • Complimentary Coffee
  • Express Check-In
  • Express Check-Out
  • Exterior Corridors
  • Free Breakfast
  • Free Local Calls
  • Multilingual Staff
  • Porter / Bellhop
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 131 reviews
from Santa Fe, NM
Submitted on 04-02-2017
Casa de la Palma has a great location as it is very close to the zócalo. The rooms were beautifully appointed in the style from the French baroque period in Puebla. I had a room with a balcony. The room had high ceilings, beautiful tile floors, painted ceilings, crystal chandelier, a small foyer and two stained glass windows in the bathroom. It was quite charming. Breakfast is included with the room. It included juice, fresh fruit, your choice of eggs and coffee. I would definitely stay ... Read more
Location
Service
Value
from Berwyn, Illinois
Submitted on 03-02-2017
The Hotel Casa de la Palma is in a great location! Right near the Zocolo and across from the excellent restaurant La Casa de Mendrugo. It's an old historic courtyard building. The rooms are very large and charming. Our Botero room had a balcony, beautiful tile floors and some great stained glass windows in the bathroom. We were with a group that occupied 5 rooms. On the negative side, some of our party had no hot water...(our hot water took a LONG time to get to the shower). I was disappointed... Read more
Cleanliness
Rooms
Service
from Delta, British Columbia, Canada
Submitted on 02-27-2017
Stayed five nights and loved this gem. Old mansion with a lovely courtyard and cool rooms. Staff were friendly and helpful but Yvette was exceptional. Couldn't do enough for us, arranged taxis, recommended sites and day trips including a carnivale in a nearby town which was a highlight of our stay. Location is perfect, close to zocalo etc. and breakfast tasty. Bed was very firm and shower pressure poor but those were the only non perfect things. Highly recommended overall.
from
Submitted on 02-27-2017
A first time vacation venture couldn't have been more pleasant. The hotel was extremely charming, close to the zocalo. The staff was very accommodating and one member, Yvette was a gold mine. She took the time to tell us about the different sites in the area and made sure we were well taken care of , whether it was for food, shopping or travel about Puebla. The trip was very positive and we would recommend Casa De le Palma and the Historic District for a vacation. The people were very hospitable... Read more
from Budapest, Hungary
Submitted on 02-27-2017
We stayed for a few days here and it was indeed an impressive experience. This hotel is located in a historic building erected sometime in the eighteenth century. Huge rooms, all decorated with gusto. The historic nature of the place is fully preserved. The whole place is tidy. Its location is also perfect, literally 1-2 minutes away from the main square. The staff were also very obliging and helpful. We told them that there was a problem with the water pressure in the shower and they thanked us... Read more
Service
Sleep Quality
Value
from Playa del Carmen, Mexico
Submitted on 12-31-2016
The Trip Advisor reviewers were absolutely bang-on and we got exactly what we expected. No, it is not a Hilton. The amenities are not 5-star and the bed was a little hard and the linens could be better. But I have never stayed at a Hilton that offered me a massive suite with 16-foot high ceilings, was decorated with original artwork from a prominent artist, had a lovely Juliette balcony, a hot breakfast served in a location that was absolutely unbeatable, all for nine hundred pesos a night w... Read more
Cleanliness
Rooms
Service
from Las Vegas, Nevada
Submitted on 11-23-2016
Driving around looking for a unique hotel not like a common one that you can find in every city ???. We were lucky to find it since we saw it in TripAdvisor first and was one of the hotels that we happened to drive by. Love that they still have the regular ??? keys to open the rooms the antique way they have the reception and the inside of the hotel is beautiful. I love my room since it had a balcony and it was very nice the way you enter and the way the rooms are. It is very clean and the sta... Read more
from
Submitted on 11-09-2016
Beautiful hotel, a short walk from the Zocalo. Spacious rooms decorated with beautiful antiques. No bar, restaurant but as so close to many it doesn't matter. Has a lovely 'original' feel to it. Helpful staff. Massages available in your room - expensive but good
from
Submitted on 11-02-2016
I came to Puebla as a multi-night side trip from Mexico City. Upon my arrival at the Hotel Casa de la Palma I was greeted warmly by the front desk clerk (I can't remember her name). In general, service at this hotel was very friendly and efficient. I was apparently placed in the wrong room, but that didn't matter much to me - I was in the Gobelinos suite. I found the accommodations quite clean and comfortable if a bit worn. The room was also relatively quiet in comparison to other hotels I stay... Read more
Location
Rooms
Service
from Glenwood Springs, Colorado
Submitted on 09-29-2016
I have stayed here many times and always like the ambiance and knowing that I am staying in the original residence of the Bishop dating back to the early 1700s. It is close to the zocalo and you can see the gorgeous cathedral from some of the rooms. Breakfast is nice, the staff is always helpful and pleasant.
Cleanliness
Location
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