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Platinum Yucatan Princess All Suites

Playa del Carmen, Mexico (PCM)

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Hotel + Flight from
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Based on 4420 reviews
Luxury Only Adults Resort
Room & Rates

Classic Room

  • 1 double
    or
  • 1 king
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the plasma TV is offered for your entertainment. A minibar and a coffee/tea maker are provided. You will have a separate bathtub and shower; a hair dryer can be requested. Air conditioning, a safe, and an iron and ironing board are among the conveniences offered. This room is Smoking.

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Classic Double Room

  • 1 king
    or
  • 1 queen
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the plasma TV is offered for your entertainment. A minibar and a coffee/tea maker are provided. You will have a separate bathtub and shower; a hair dryer can be requested. Air conditioning, a safe, and an iron and ironing board are among the conveniences offered. This room is Smoking.

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Deluxe Room

  • 1 king
    or
  • 2 double
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the plasma TV is offered for your entertainment. A minibar and a coffee/tea maker are provided. You will have a separate bathtub and shower; a hair dryer can be requested. Air conditioning, a safe, and an iron and ironing board are among the conveniences offered. This room is Smoking.

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Deluxe Double Room

  • 1 king
    or
  • 2 double
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the flat-screen TV is offered for your entertainment. A minibar and a coffee/tea maker are provided. You will have a separate bathtub and shower; a hair dryer can be requested. Air conditioning, a safe, and an iron and ironing board are among the conveniences offered. This room is Smoking.

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Suite

  • 1 king
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the plasma TV is offered for your entertainment. A minibar and a coffee/tea maker are provided. You will have a separate bathtub and shower; a hair dryer can be requested. Air conditioning, a safe, and an iron and ironing board are among the conveniences offered. This room is Smoking.

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Suite, 1 Bedroom

  • 1 king
This room opens to a balcony. Complimentary wireless Internet access keeps you connected, and the plasma TV is offered for your entertainment. A minibar and a coffee/tea maker are provided. You will have a separate bathtub and shower; a hair dryer can be requested. Air conditioning, a safe, and an iron and ironing board are among the conveniences offered. This room is Smoking.

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Platinum Yucatan Princess All Suites
Prolongacion 5ta Avenida<br/>Mz 20 Lote 006, Playa del Carmen, Mexico 77710

Based on 4420 reviews
from Montreal, Canada
Submitted on 11-20-2017
We went in mid-November and had a fantastic time. The resort, the service, the food, the entertainment.. everything was great! Of course, like any place, there were a few hiccups but nothing that spoiled our time or how we felt about the resort. FOOD: We ate very well every day. There is something for everyone at the buffet, any time of day. The service was excellent at the buffet as well. Geremel was our favorite waiter because he kept the mimosas coming without us even having to ask! We tried... Read more
Cleanliness
Service
Sleep Quality
from
Submitted on 11-18-2017
Let me start off by saying thereā??s NOTHING ā??platinumā?? about this hotel. Customer service- NON EXISTENCE My friend got injured at this hotel and they did nothing. Not only did they do nothing but they decided to offer their suggestions of how or why she got injured to make it seem it was all her fault and they would take no liability (sounds very similar to the other negative reviews Iļø? have read about this place). VERY UNPROFESSIONAL. If Iļø? wanted your opinion Iļø? would asked for it... Read more
from
Submitted on 11-18-2017
My husband and I went here for our honeymoon, we had the best time. upon checking in were given a welcome glass of champagne. We were greeted by the bell boy who tagged our luggage and delivered it to our room once we got our room number. Our favorite was the entertainment. We went to the theater where staff perform shows such 'Grease', 'Burlesque', and 'Pirates.' They also do a Fire show. Entertainment staff do a great job of engaging everyone. The beach is beautiful, very clean and maintained.... Read more
Cleanliness
Service
Value
from Gatineau, Canada
Submitted on 11-18-2017
The resort is amazing food was good and hot.Beach was the low point of the week but the pool was great, entertainment was ok but 2 thumbs up for super MARIO good job!!!!!!!A la carte restaurant was amazing if you can get a swim out DO IT.Room was big and very clean.2 shower head in room was a PLUS.All around I would recommend this place,fantastic week......
from Cobourg, Canada
Submitted on 11-18-2017
We have visited this resort three previous times. First time was Feb 2016 and weather was cold. We had platinum swim up near the beach and didn't use the pool once as it was cold. This past feb was much better and we didn't have platinum but junior swim up. Luv having a swim up and now spoiled with having own part of pool and no rushing to find a lounger. Just went in Oct 2017 for 9 days. Was great. We were across from the main lobby and little more private pool area. Service was excellent and ... Read more
from Cornwall, United Kingdom
Submitted on 11-17-2017
Just came back from this beautiful hotel, had an absolute wonderful and relaxing time. All the staff are super! From the entertainment staff particularly Mario & Orlando, to the bar staff by the pool Maria and Jose. Our favourite member of staff was Ruben in the buffet restaurant, we got along with him so well and he always saved us a seat so that he could look after us, he really made our stay. Thank you Ruben! I do recommend a swim up room if youā??re looking for a quiet stay away from people ... Read more
from Canada
Submitted on 11-16-2017
Rooms: probably one of the nicest suites I've been in. We had the junior suite and although would have preferred 1 large bed as opposed to 2 doubles, the room was spacious and comfortable. Overlooking the pool bar was fine as the sliding doors are pretty sound proof and the bar closes at 6pm. The noise came from the trucks travelling up and down the road to the resort (our front door was by the road). Beach: As others have pointed out, the beach is eroding away and there are rocks to be careful... Read more
Rooms
Service
Sleep Quality
from
Submitted on 11-13-2017
I really enjoyed the facilities and activities provided by the resort and the conference. The property was well keep and pools would just call your name. Sun rise on the beach was the best part of my trip.
from
Submitted on 11-13-2017
My wife and I spent our honeymoon here. We were on the back side of building 2 with a swim out. Our first impressions of the hotel were it was beautiful but very quiet we arrived at 6:30 check in was quick and painless with a welcome cocktail we dropped of our bags and headed straight for the buffet as we were both very hungry. The buffet was less than half full and the food was very good lots of choices and was fresh and hot. Throughout out first 4 days we wondered if the hotel was even full as... Read more
from Tehran, Iran
Submitted on 11-12-2017
I've been all arounde world , I've seen alot of hotels , and no where i felt like this , staff was friendly , room was great , food was really great thanks to chef ( juan ) and entertaiment team they did great job every night had performance I really enjoyed my stay , i would love to visit them again . thanks to all of tbe staff , juan , loura and others š???š??¼š???š??¼š???š??¼š???š??¼
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