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Thru Midnight! Extra 10% or $200 OFF Details

Ocean Maya Royale - Adults Only / All-Inclusive Resort

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$257 $115
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,879 $979
Per Guest for 5 Nights
4.3/5 BookIt.com Guest Rating
Based on 166 reviews
Ocean Maya Royale is an adults only resort that provides Guests with first-class restaurants serving international and local specialties.
Style: Beachfront, Splendid
and Intimate
Room & Rates
Mayan Deluxe Room - All-Inclusive - Ocean Maya Royale - Adults Only / All-Inclusive Resort - 3

Mayan Deluxe Room - All-Inclusive

Starting from
$257 $115
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Every Day Including Breakfast Buffet, Lunch Buffet and A La Carte or Buffet Dinner 
  • Unlimited Beverages Including Alcoholic and Non-Alcoholic at Any of the Resort Bars
  • Mini-Bar Refreshed Daily with Soft Drinks, Bottled Water and Beer
  • Weekly Manager`s Cocktail Reception
  • Planned Activities by Resort Entertainment Staff Throughout the Day
  • Evening Entertainment and Theme Nights
  • Unlimited Use of Two Tennis Courts, Includes Balls and Rackets, During Daytime Hours
  • Non-Motorized Water Sports
  • Introductory Scuba Lessons in Pool
  • Use of Gym Exercise Equipment
  • Free Wi-Fi
  • Gratuities Included
Amenities: The Mayan Deluxe Room features a furnished balcony with garden views. Bedding includes either one king bed and a sofa bed or two queen beds. Bath amenities include a vanity mirror and hair dryer. Other features include a 32-inch LCD satellite TV, umbrella, coffee/tea maker, iron/ironing board, stocked mini-bar which is refreshed daily, safety deposit box, air-conditioning and direct dial telephone.
 
 
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Mayan Deluxe Ocean View Room - All-Inclusive - Ocean Maya Royale - Adults Only / All-Inclusive Resort - 4

Mayan Deluxe Ocean View Room - All-Inclusive

Starting from
$287 $129
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Every Day Including Breakfast Buffet, Lunch Buffet and A La Carte or Buffet Dinner
  • Unlimited Beverages Including Alcoholic and Non-Alcoholic at Any of the Resort Bars
  • Mini-Bar Refreshed Daily with Soft Drinks, Bottled Water and Beer
  • Weekly Manager`s Cocktail Reception
  • Planned Activities by Resort Entertainment Staff Throughout the Day
  • Evening Entertainment and Theme Nights
  • Unlimited Use of Two Tennis Courts, Includes Balls and Rackets, During Daytime Hours
  • Non-motorized Water Sports
  • Introductory Scuba Lessons in Pool
  • Use of Gym Exercise Equipment
  • Free Wi-Fi
  • Gratuities Included
Amenities: The Mayan Deluxe Room features a furnished balcony with ocean views. Bedding includes either one king bed and a sofa bed or two queen beds. Bath amenities include a vanity mirror and hair dryer. Other features include a 32-inch LCD satellite TV, umbrella, coffee/tea maker, iron/ironing board, stocked mini-bar which is refreshed daily, safety deposit box, air-conditioning and direct dial telephone.
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Privilege Junior Suite - All-Inclusive - Ocean Maya Royale - Adults Only / All-Inclusive Resort - 5

Privilege Junior Suite - All-Inclusive

Starting from
$333 $150
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Every Day Including Breakfast Buffet, Lunch Buffet and A La Carte or Buffet Dinner
  • Unlimited Beverages Including Alcoholic and Non-Alcoholic at Any of the Resort Bars
  • Mini-Bar Refreshed Daily with Soft Drinks, Bottled Water and Beer
  • Weekly Manager`s Cocktail Reception
  • Planned Activities by Resort Entertainment Staff Throughout the Day
  • Evening Entertainment and Theme Nights
  • Unlimited Use of Two Tennis Courts, Includes Balls and Rackets, During Daytime Hours
  • Non-Motorized Water Sports
  • Introductory Scuba Lessons in Pool
  • Use of Gym Exercise Equipment
  • Free Wi-Fi
  • Gratuities Included 
Privilege Services and Amenities:
  • Private and Designated Areas for Both Arrival and Departure Services, Early Check-In and Late Check-Out, Subject to Availability
  • Privilege Guests Will Be Identified with Special Bracelets
  • Luggage to Be Identified with Special Tags and Delivered to the Guests Privilege Junior Suite
  • Privilege Welcome Gift upon Arrival
  • Privilege Bedding Package, All Beds Equipped with Pillow Top, Special Linens and a Pillow Menu
  • Large LCD or Plasma TV, DVD Player and Movies, Available on Request from the Privilege Concierge
  • Iron/Ironing Board and Alarm Clock with iPod Player
  • Deluxe Privilege Toiletries and Bath Scale
  • Reservations with Priority Seating in All a La Carte Restaurants
  • Free A La Carte Room Service 7:00 A.M. - 11:00 P.M.
  • Privilege Breakfast in Bed, Served as Part of the Room Service
  • Daily Privilege Cook to Order Breakfast, Served A La Carte in the Oceanfront Restaurant La Dolce Vita, Breakfast Exclusively Available for Privilege Guests
  • One Special Organized Dinner per Stay, Previous Reservation Suggested with Concierge
  • Personalized Privilege Concierge from the Moment of the Arrival until the Clients Departure
  • The Concierge Will Make Sure Everything Is as Expected During the Clients Stay as Well as Taking Care of Reservations
  • Private Beach Section with Upgraded Chaise Lounges, Private Waiter Service and a Personal Drink Oasis
Amenities: The Luxurious Privilege Junior Suite is spacious, features modern decor and a furnished terrace with a view of the tropical gardens. Bedding includes one king bed with a pillow menu. The separate living room has a sofa and chairs and a flat screen TV. Bath amenities include a separate shower, vanity mirror and a hairdryer. Other features include an iron/ironing board, stocked mini-bar which is refreshed daily, safety deposit box and air-conditioning.
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Privilege Honeymoon Suite with Jacuzzi - All-Inclusive - Ocean Maya Royale - Adults Only / All-Inclusive Resort - 2

Privilege Honeymoon Suite with Jacuzzi - All-Inclusive

Starting from
$379 $170
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Every Day Including Breakfast Buffet, Lunch Buffet and A La Carte or Buffet Dinner
  • Unlimited Beverages Including Alcoholic and Non-Alcoholic at Any of the Resort Bars
  • Mini-Bar Refreshed Daily with Soft Drinks, Bottled Water and Beer
  • Weekly Manager`s Cocktail Reception
  • Planned Activities by Resort Entertainment Staff Throughout the Day
  • Evening Entertainment and Theme Nights
  • Unlimited Use of Two Tennis Courts, Includes Balls and Rackets, During Daytime Hours
  • Non-Motorized Water Sports
  • Introductory Scuba Lessons in Pool
  • Use of Gym Exercise Equipment
  • Free Wi-Fi in the Lobby
  • Gratuities Included
Special Honeymoon Amenities:
  • Special Amenities and Decoration Exclusively Designed for Honeymooners
  • Daily Room Service Breakfast
  • Honeymooners Will Enjoy a Romantic Candle Lit Dinner with Lobster and Champagne by the Beach
  • Reserved Oceanfront Balinese Sunbeds During the Stay
Privilege Services and Amenities:
  • Private and Designated Areas for Both Arrival and Departure Services, Early Check-In and Late Check-Out, Subject to Availability
  • Privilege Guests Will Be Identified with Special Bracelets
  • Luggage to Be Identified with Special Tags and Delivered to the Guests Privilege Junior Suite
  • Privilege Welcome Gift Upon Arrival
  • Privilege Bedding Package, All Beds Equipped with Pillow Top, Special Linens and a Pillow Menu
  • Large LCD or Plasma TV, DVD Player and Movies, Available on Request from the Privilege Concierge
  • Iron/Ironing Board and Alarm Clock with iPod Player
  • Deluxe Privilege Toiletries and Bath Scale
  • Reservations with Priority Seating in A La Carte Restaurants
  • Free A La Carte Room Service 7:00 A.M. - 11:00 P.M.
  • Privilege Breakfast in Bed, Served as Part of the Room Service
  • Daily Privilege Cook to Order Breakfast, Served A La Carte in the Oceanfront Restaurant La Dolce Vita, Breakfast Exclusively Available for Privilege Guests
  • One Special Organized Dinner per Stay, Previous Reservation Suggested with Concierge
  • Personalized Privilege Concierge from the Moment of the Arrival until the Clients Departure
  • The Concierge will Make Sure Everything is as Expected During the Clients Stay as Well as Taking Care of Reservations
  • Private Beach Section with Upgraded Chaise Lounges, Private Waiter Service and a Personal Drink Oasis
Amenities: The Honeymoon Suite features on a romantic Jacuzzi for two on the garden view balcony. Bedding includes one king bed. Bath amenities include a vanity mirror, hairdryer and bathrobes/slippers. Other features include a 32-inch LCD satellite TV, coffee/tea maker, iron/ironing board, stocked mini-bar which is refreshed daily, safety deposit box, alarm clock with MP3 player connection, umbrella, air-conditioning and direct dial telephone.
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Privilege Honeymoon Mayan Deluxe - All-Inclusive - Ocean Maya Royale - Adults Only / All-Inclusive Resort - 1

Privilege Honeymoon Mayan Deluxe - All-Inclusive

Starting from
$410 $184
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Every Day Including Breakfast Buffet, Lunch Buffet and A La Carte or Buffet Dinner 
  • Unlimited Beverages Including Alcoholic and Non-Alcoholic at Any of the Resort Bars
  • Mini-Bar Refreshed Daily with Soft Drinks, Bottled Water and Beer
  • Weekly Manager`s Cocktail Reception
  • Planned Activities by Resort Entertainment Staff Throughout the Day
  • Evening Entertainment and Theme Nights
  • Unlimited Use of Two Tennis Courts, Includes Balls and Rackets, During Daytime Hours
  • Non-Motorized Water Sports
  • Introductory Scuba Lessons in Pool
  • Use of Gym Exercise Equipment
  • Free Wi-Fi in the Lobby
  • Gratuities Included 
Special Honeymoon Amenities:
  • Special Amenities and Decoration Exclusively Designed for Honeymooners
  • Daily Room Service Breakfast
  • Honeymooners Will Enjoy a Romantic Candle Lit Dinner with Lobster and Champagne by the Beach
  • Reserved Oceanfront Balinese Sunbeds During the Stay 
Privilege Services and Amenities:
  • Private and Designated Areas for Both Arrival and Departure Services, Early Check-In and Late Check-Out, Subject to Availability
  • Privilege Guests Will Be Identified with Special Bracelets
  • Luggage to Be Identified with Special Tags and Delivered to the Guests Privilege Junior Suite
  • Privilege Welcome Gift upon Arrival
  • Privilege Bedding Package, All Beds Equipped with Pillow Top, Special Linens and a Pillow Menu
  • Large LCD or Plasma TV, DVD Player and Movies, Available on Request from the Privilege Concierge
  • Iron/Ironing Board and Alarm Clock with iPod Player
  • Deluxe Privilege Toiletries and Bath Scale
  • Reservations with Priority Seating in All A La Carte Restaurants
  • Free A La Carte Room Service 7:00 A.M. - 11:00 P.M.
  • Privilege Breakfast in Bed, Served as Part of the Room Service
  • Daily Privilege Cook to Order Breakfast, Served A La Carte in the Oceanfront Restaurant La Dolce Vita, Breakfast Exclusively Available for Privilege Guests
  • One Special Organized Dinner per Stay, Previous Reservation Suggested with Concierge
  • Personalized Privilege Concierge from the Moment of the Arrival until the Clients Departure
  • The Concierge Will Make Sure Everything Is as Expected During the Clients Stay as Well as Taking Care of Reservations
  • Private Beach Section with Upgraded Chaise Lounges, Private Waiter Service and a Personal Drink Oasis
Amenities: Amenities: The Privilege Honeymoon Mayan Deluxe Room features a furnished balcony with garden views. Bedding includes either one king bed and a sofa bed or two queen beds. Bath amenities include a vanity mirror and hair dryer. Other features include a 32-inch LCD satellite TV, umbrella, coffee/tea maker, iron/ironing board, stocked mini-bar which is refreshed daily, safety deposit box, air-conditioning and direct dial telephone.
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Ocean Maya Royale - Adults Only / All-Inclusive Resort
Carretera Federal Chetumal, km. 299, Playa del Carmen, Mexico 77710

Location

The 4-star, upscale Ocean Maya Royale All-Inclusive Resort by H10 Hotels is located beachfront in the beautiful Maya Riviera, the center of the Mexican Caribbean. Ocean Maya Royale is close to Playa del Carmen, Tulum and Cozumel. Located on the Caribbean coast of the Yucatan peninsula, the Riviera Maya is a place like none other, where time seems to no longer exist as you enjoy the quiet serenity of its beaches and the sound of the waves on the morning breeze. The splendor of the ancient civilization is evident in the numerous nearby archaeological areas such as Tulum. Be sure to experience the majesty and mystery of Mexico`s past when you visit this fascinating region.

Why Stay Here


  • 4-Star Amenities Including Unlimited Drinks, Entertainment and Spa Services
  • Adult-Only Resort
  • First-Class Restaurants Serving International and Local Specialties

Resort Details

The Ocean Maya Royale is the ideal resort for anyone looking for an easy-going and exclusive atmosphere where they can relax with their partner or have fun with friends. Recommended for adults above 18 years, the hotel features a broad range of services: an elaborate selection of gastronomic fare, leisure packages designed for adults, specialized services and much more.

All-Inclusive Details

  • All Meals Every Day Including Breakfast Buffet, Lunch Buffet and A La Carte or Buffet Dinner
  • Unlimited Beverages Including Alcoholic and Non-Alcoholic at Any of the Resort Bars
  • Mini-Bar Refreshed Daily with Soft Drinks, Bottled Water and Beer
  • Weekly Manager`s Cocktail Reception
  • Planned Activities by Resort Entertainment Staff Throughout the Day
  • Evening Entertainment and Theme Nights
  • Unlimited Use of Two Tennis Courts, Includes Balls and Rackets, During Daytime Hours
  • Non-Motorized Water Sports
  • Introductory Scuba Lessons in Pool
  • Use of Gym Exercise Equipment
  • Free Wi-Fi in the Lobby
  • Gratuities Included

Accommodation Details

Enjoy the excellent accommodations and the lively nightly entertainment. The superior service here is a great choice for a fun-filled vacation for couples and friends. Each of the 320 modern and stylish guest rooms are outfitted with all the comforts and amenities that Guests might expect during their stay at an upscale all-inclusive resort. Comfort begins in each room and flows throughout the entire resort. Guests will be captivated by the lush tropical gardens and surroundings, and delight in waking each morning to the sights and sounds of this beachfront paradise. Other improvements include: The addition of new Honeymoon Suites, Privilege Junior Suites and One Bedroom Romance Suites. In addition the resort features a new lobby and front desk area, a revamped buffet restaurant, and a new Mike`s Coffee Shop. The South Beach section features exotic Balinese sun beds, and the revamped pool area boasts individual sun umbrellas. Guests will enjoy strolling along the ocean view promenade and dock, and the beachfront La Dolce Vita Italian Restaurant and Margarita Lounge is sure to delight as well.

Privilege, Exclusive Rooms and Services:

  • Exclusive Privilege Lounge with Bar, Press, TV, Internet and Other Services
  • Junior Suites Privileges with Private Terrace
  • Preferential Booking in All a La Carte Restaurants
  • a La Carte Room Service at no Extra Charge 7:00 A.M. - 11:00 P.M.
  • Privilege Breakfast in Bed, as Part of the Room Service
  • Concierge Service During Stay
  • Private Privilege Beach: With Exclusive Sun Loungers and Balinese Sun Beds
  • Special Discounts in the Despacio Spa Centre and Diving Center Dive It

Restaurants, Lounges & Bars

Taste the delights of thousands of flavors in the themed restaurants or visit the bars for a refreshing beverage. The staff wants your meals to be special during your stay, for which they offer you spectacular restaurants, all of which are located in the best areas of the resort, offering magnificent views of beautiful beaches and sparkling swimming pools. 

  • Bluemoon Restaurant: Serving a Variety of International Dishes in a Romantic Atmosphere 
  • La Hacienda: Serving a Buffet for Breakfast Lunch and Dinner with Live Cooking and Themed Dinners 
  • La Dolce Vita: An Italian Restaurant with Beautiful Views of the Sea. Only Open for Dinner 
  • Yookoso: Japanese and Asian-inspired a La Carte Dishes with Teppanyaki. Only Open for Dinner 
  • El Charro: Open for Snacks by the Pool During the Day. At Night El Charro Becomes an a La Carte Mexican Restaurant for Dinner 
  • Mike`s Coffee: Serving Specialty Coffee, Teas and Snacks 
  • Fresco Bar: Featuring Fruits and Tropical Fruit Juices 
  • Grab a Drink in the Lobby Bar or the Margarita Lounge, Located Beside La Dolce Vita. 
  • While Enjoying the Pool Go Ahead and Swim up to the Swim-up Bar for a Drink or Go to the Aqualounge During Your Fun under the Sun

Pools & Spas

At the on-site Despacio Spa Centre you can pamper yourself with a variety of beauty treatments and massages by the spa professionals. Services at the Despacio Spa Centre include:

  • Health and Beauty Treatments, with Additional Charge
  • Hairdressers and Beauty Parlor, with Additional Charge
  • Private Parking, with Additional Charge
  • Sauna, with Additional Charge
  • Jacuzzi with Cold and Hot Water
  • Relaxation Area
  • Gym

Weddings

Wedding and Honeymoon Packages:
Ocean Maya Royale Resort offers a variety of beachfront specialty areas that offer beautiful views that will be the perfect setting for your wedding or honeymoon. Choose from one of the below packages and make the request at the time of booking.

Free Honeymooners Package:
The Honeymoon package includes a free upgrade to an Ocean View Room upon check-in, subject to availability. The package also includes, late check-out on departure date, subject to availability, a welcome honeymooners gift in the room upon arrival, 10% discount at DeSpacio by Etra Spa services, special daily turn down service, one candle light dinner for two including one free bottle of wine or sparkling wine, reservations required with guest services, and one free continental breakfast room service the first morning of the stay.

Entertainment & Activities

The Ocean Maya Royale resort offers a wide range of facilities and services for a pleasurable and memorable stay. Enjoy the playing in the beautiful Caribbean on a kayak or play an invigorating game of tennis or beach volleyball. This resort offers you a large variety of sports and entertainment activities for those who never stop, even on vacation! The entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy scuba diving, the world-class diving center on-site offers different diving and snorkeling excursions, as well as diving lessons, for an additional charge. Ocean Maya Royale by H10 Hotels has three rooms equipped with everything required for meetings and events of all kinds. The Chichenitza, Tulum and Coba rooms can be turned into the Gran Maya, with catering capabilities for up to 400 people.

IMPORTANT INFORMATION

Book 4 Nights or more and receive $200 Resort Credits per room on Coupons for travel from Now through December 23, 2017. Minimum length required of four nights. Resort Credit applies as follows: $20 Spa, $20 Wine, $40 Romantic Dinner plus a $120 Room Upgrade.

Only 1 coupon may be redeemed per room. Discount may not be combined with any other offer or discount. Resort coupons do not hold any cash value, are non-refundable and non transferable, and may not be used towards taxes, tips or gratuities. Minimum 4 NightsStay is required to receive this resort credit.

AMENITIES:
  • Accessible Facilities
  • Accessible Parking
  • Accessible Rooms
  • Air-Conditioning
  • All-Adults
  • All-Inclusive
  • Audio/Visual Equipment (+)
  • Baby Sitting (+)
  • Baggage Hold
  • Ballroom
  • Banquet Facilities (+)
  • Beach Bar
  • Bellman
  • Business Services (+)
  • Concierge
  • Free Wi-Fi
  • Massage Services (+)
  • Meeting/board rooms (+)
  • Parking
  • Room Service
  • Spa (+)
  • Theater
  • Translation Services (+)
  • Wake-Up Service
  • WakeUpCalls
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
4.3 / 5
Based on 166 reviews
from Burlington , Nc
Verified Traveler
Submitted on 11-12-2017
Would Return or Recommend: Yes
We stayed in the Privelege Honeymoon Suite and were quite satisfied. The room was clean. There was a bit of a musty smell but that's because of the humidity. Keep the a/c cranked up and it's really not too bad. There are 2 mirrors, one large mirror above the dresser. We ate at the buffet every night and loved it!! I ate so much at the buffets and I never got sick the entire time I was there! I want to add I have a sensitive stomach but not one problem with that in an entire week. The entertainme... Read more
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from Carson, Wa
Verified Traveler
Submitted on 11-06-2017
Would Return or Recommend: Yes
overall great time! definitely would consider this resort in the future
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from North Richland Hills, Tx
Verified Traveler
Submitted on 11-02-2017
Would Return or Recommend: Yes
*Ignore the negative comments* We went Privilege (so worth it) and were there 5 days, and had a super fun VIP experience. I was so skeptical because of crazy reviews, and worried for a month. We arrived at the most beautiful place on earth, wildlife everywhere, great staff, super clean rooms, just a great experience! Stay here and thank me later! (We are going back for Thanksgiving week)
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from Toledo, Ohio
Verified Traveler
Submitted on 10-31-2017
Would Return or Recommend: Yes
This was my first trip to Mexico and my first experience staying at a resort. This was an amazing experience especially since it was my honeymoon. My wife and I were treated with such professionalism and we loved every second of our stay. The staff was very helpful and adhered to any of our needs. The resort is smaller but it makes for a more relaxed and more romantic experience. We will without a doubt be staying at this resort again in the future.
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from Myrtle Beach, South Carolina
Verified Traveler
Submitted on 10-28-2017
Would Return or Recommend: Yes
Please was great loved it. We had a hell time with flights to get there was to be there by 11 30 am got there at 1am. They waited on us and even had someone cook us something even though kitchens were closed. I would tell you to spend the xtra for prilliviged well worth it. You get top shelf liquor and private beach also priority seating in restaurant and special restaurant. The place is big but not to big. Met great people and now friends and we are planning to met back this year.
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from Rayville, La
Verified Traveler
Submitted on 10-28-2017
Would Return or Recommend: Yes
The resort id beautiful and well kept. The staff is friendly and very attentive to the needs of their guests. I was a privilegded guest and was treated like a celebrity. My butlers Azusanne & Daphne were amazing!! Only issue i had was the Spa services ??. I hated my massage and felt more tense than before i started. We had couples massage and only one of them knew how to give a proper massage. Other than that my stay was GREAT!!
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from Burlington, Nc
Verified Traveler
Submitted on 10-23-2017
Would Return or Recommend: Yes
This is our second stay here. I think this resort is a great value. It?s kind of ?no frills? type of place but everything was good. Drinks are good, staff is friendly and they do their best to keep people engaged at the active pool. The food is much better than the last time we were here. Can?t wait to go back!
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from
Verified Traveler
Submitted on 10-20-2017
Would Return or Recommend: No
Staff was not friendly. Everyone is trying to sell you something everywhere you go but yet nobody comes by for hours to give you a drink. Very pushy with their "vacation club". Rooms not very clean, lots of bugs. Room reserved was not the room we got and not able to get it changed. Everything shut down early. Only one swim up bar. I will be sure to tell everyone I know to stay elsewhere
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from Detroit, Mi
Verified Traveler
Submitted on 10-15-2017
Would Return or Recommend: No
Pros: swim up pool bar, direct beach access, friendly staff, 24hr main bar, awesome hibachi grill performance, and mimosas during breakfast! Cons: room service closed at 11pm, restaurants closed down from 11-noon/12:30 in preparation for lunch, staff tried selling everything everywhere which was super annoying after day 1, and if you misplace or forget your beach towel cards you have to walk all the way to the front desk which is on the opposite end of the resort for replacements.
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from Rapid City, South Dakota
Verified Traveler
Submitted on 10-03-2017
Would Return or Recommend: No
The staff was very friendly, but overall my wife and I were not impressed. We arrived around 8am in the morning after an over night flight, obviously we were tired and wanted to be in our room with the AC on. We were told via email that we would be put in a hospitality room when we arrived until our honeymoon suite was ready. This did not happen and when I mentioned it to the front desk they said we would have to wait until the privileged concierge desk opened at 9am. Finally we talk to the righ... Read more
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