Only 45 minutes from the international airport of Cancun, and near architectural gems such as Tulum, Chichen Itza and Cob, the resort offers the best adventures outside of the hotel.
Why Stay Here
Private Swimming Pools
Private Beach Area
24-Hour Room Service
Turndown Service With Milk And Cookies
Personalized Mini-Bar With Drinks And Snacks For Children
`Welcome` Beach Kit For Children From Paradisus
Video Game Consoles Available In The Room (On Request)
Activities Such As Fiesta Mexicana
Family Concierge at Paradisus La Esmeralda All-Inclusive has been hand-selected as one of the Top Ten All-Inclusive Family Vacation Resorts. A spectacular private bay is home to Family Concierge at Paradisus La Esmeralda, which as the name indicates is a paradise. Right on the water and surrounded by the protected mangroves, Family Concierge at Paradisus La Esmeralda is different from anything you have experienced before. Experience this beach hotel with its promise of all-inclusive fun. This luxury resort on Playa del Carmen combines a spectacular Caribbean landscape with first-class facilities such as the Family Concierge, treatments at the YHI Spa with a flexible design, equipped with avant-garde technology. For those in search of experiences a little bit closer to the hotel`s luxury, the hotel offers unforgettable international cuisine in 14 restaurants and 11 bars.
Family Concierge Experience Includes:
- Private swimming pools and private beach area both with concierge service
- Enrichment activities from daily life organized especially for your family (such as making sushi)
- Complimentary cell phone during the stay, for continual contact with our attentive teams of concierges
- Preferential bookings at la carte restaurants, YHI Spa, tennis courts and other activities
- Free Wi-Fi + 24-hour room service
- Elegant VIP hall with private check-in and check-out taking into account the children. Daily continental breakfast and snacks until 11:00pm
- Turndown service with milk and cookies
- Personalized mini-bar with drinks and snacks for children
- `Welcome` beach kit for children from Paradisus
- Video game consoles available in the room on request
- Activities such as Fiesta Mexicana
- Personal tour of the complex
- Personalized coffee service in the room
- Ironing service (two garments per day, does not include delicate garments)
- Shoe-shining (on request) and laundry pick-up
- Personalized mini-bar in the room and ice refills
- Fresh fruit, juice, drinks and sunglasses cleaning service
- Refreshing water spray bottle and cold aromatic towels
- Press, magazines, books, board games and card games
The resort boasts of impeccably decorated, luxurious guestrooms with rain showers and immersion bathtubs that make this hotel a repeat destination for demanding customers.122 elegant suites with Family Concierge service. All guestrooms are equipped with a balcony or terrace for enjoying the tropical environment and letting the sun flood the room.
The Guests of Family Concierge will enjoy the exclusive use of the Family Concierge welcome lounge and the restaurant Hydro Grill, in addition to a private swimming pool and preferential booking at the restaurants and the YHI Spa. The youngest Guests will enjoy a special welcome full of surprises such as colorful and comfortable small furniture, juice, milk and snacks selected especially for them. Personalized service and luxury customized for each member of the family.
Restaurants, Lounges & Bars
International cuisine is the order of the day thanks to eleven restaurants and ten bars. Guests can try a new menu every night of the week, thanks to the incredible food service team who take pride in surpassing the needs, desires and passions of guests. Japanese, South American, Mexican and Mediterranean cuisine are some of the world`s most treasured culinary options and guests can find them all side by side at this heavenly resort in Playa del Carmen.
Restaurants for Family Concierge at Paradisus La Esmeralda
From a generous buffet breakfast to restaurants serving international cuisine, we guarantee that during your stay at Family Concierge at Paradisus La Esmeralda you will have exceptional culinary experiences. Food is something very special for us. It is another example of our service and an opportunity to improve your stay. Thanks to the 24-hour room service and our offering of restaurants, guests have options for each hour of the day and when they see what they find, it is sure to be what they want. As guests with Family Concierge at Paradisus La Esmeralda, you have access to Olio, a restaurant exclusively for Family Concierge, in addition to preferential booking in nine restaurants throughout Pardisus Playa del Carmen.
Olio Represents the crisp and exquisite unmistakable aroma of the natural presses olive, a Trattoria where you will enjoy traditional flavors, combined with an Italian ambiance creating a touch of sophistication. Open for lunch and dinner.
Naos - International dishes prepared at the moment and served buffet-style. International cuisine with a casual atmosphere. Open for breakfast, lunch and dinner. Resort casual dress code.
Vento - The Mediterranean serves as a source of inspiration to Vento. The restaurant`s atmosphere creates the ideal scenario for enjoying a light and fresh menu inspired in the Mediterranean. Eastern Mediterranean cuisine with an informal cafeteria atmosphere. (Turkey, Morocco, Greece, Lebanon) Open for dinner with a resort casual dress code.
Bana - This contemporary pan-Asian restaurant contributes an international element to the culinary experience at Paradisus. Located on a beautiful and relaxing Zen terrace, it is the perfect place for people who want to be in the center of everything. The Asian fusion menus include sushi served Western-style and Eastern-style. Asiatic fusion cuisine with an elegant atmosphere. Open for dinner with a resort casual dress code.
Mole - Experience the authentic, strong tastes and different versions of contemporary Mexican cuisine. Contemporary Mexican cuisine with a pleasant and upbeat atmosphere. Open for dinner with a resort casual dress code.
Gabi Club - Elegant and sophisticated, but casual and very close to the beach, you might just have found one of your favorite places to have a bite. A typical lunch menu of `tapas` awaits you. Open for lunch and dinner with a pleasant, upbeat atmosphere. Resort casual dress code.
The Market - An exquisite assortment of natural salads is the highlight of this Rodizio Grill, which is equipped with a wood-burning oven for pizzas and a captivating outdoor terrace; at night it becomes a snack bar. Open for lunch and dinner with a resort casual dress code.
Toji - A sake bar with a preference for mixology, the specialized mixologists create a surprising drink menu. Guest may enjoy the traditional sake warm and cold, together with teas and creative cocktails.
Gabi Club Bar - With reminiscences of international party destinations, the Gabi Club combines the luxurious and modern design of the hotel with the relaxed and immaculate charm of the beaches of Playa del Carmen. This bar/lounge is ideal for those who wish to relax outdoors, but in a refined atmosphere.
Blue Agave - Tequila-lovers, take note: you have found a place to call home. Tequila and mezcal are the house specialties in this Mexican holding bar of Mole and Vento restaurants. With a contemporary interpretation of Mexican cocktails, Blue Agave takes pride in its great offering of quality distilled spirits and creative riffs that incorporate them.
North Avenue Bar - You will find daytime events, music and cocktails at North Avenue Bar. The modern outdoor space offers a sophisticated backdrop and a carefully selected menu of marvelously prepared drinks.
Restaurants and Bars Only for Adults:
Fuego - A refined South American restaurant that serves modern Latin fusion dishes. Latin fusions and raw fish bar. Enjoy a private dining room or choose to sit on the terrace. Open for dinner with elegant resort dress code.
Passion By Martin Berasategui - The chef with six Michelin stars, Martn Berasategui brings his world-renown cuisine to Playa del Carmen. The restaurant is open to everyone, including people not staying at the hotel, and it offers the perfect retro-glamorous atmosphere for intimate conversations during long dinners ($). Open for dinner with an elegant resort dress code.
Hadar - This international buffet is a delight thanks to its sumptuous open kitchen and an area of fresh fruit juices squeezed in situ. Snacks and juices for breakfast with a casual atmosphere. Resort casual dress code.
South Avenue Bar - You will find daytime events, music and cocktails at South Avenue Bar. The modern outdoor space offers a sophisticated backdrop and a carefully selected menu of marvelously prepared drinks.
Red Lounge - The suggestive atmosphere is reflected to perfection in this modern lounge. Drinks after dinner are indispensable in this sensual atmosphere.
Pools & Spas
Private Swimming Pools
Paradisus Playa del Carmen will be performing maintenance works in its Family Concierge exclusive Olio restaurant. Therefore, the restaurant will be closed from March 31 April 2, 2017. For maximum comfort and satisfaction during this period, we have arranged the following services for our guests: breakfast service will be provided in The Market restaurant while lunch will be provided in a designated area in La Esmeralda pool. La Esmeraldas main pool where also the pirate ship pool is located will have bali beds reserved for the exclusive use of Family Concierge guests.