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Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$142 $85
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,299 $709
Per Guest for 5 Nights
3.8/5 BookIt.com Guest Rating
Based on 56 reviews
Upscale, modern all-inclusive resort featuring nine restaurants, three pools, a world-class gym, and one of the largest spa facilities.
Style: Modern Upscale
Room & Rates
Deluxe Garden View Room (344 sq. ft.) - All-Inclusive - Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive - 1

Deluxe Garden View Room (344 sq. ft.) - All-Inclusive

Starting from
$142 $85
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Dedicated Concierge in Each Room Block
  • Unlimited Domestic and International Beverages: Beer, Soft Drinks, Wine, Cocktails and Bottled Water
  • Unlimited Dining at Six Specialty A La Carte Restaurants, All With Air-Conditioning
  • In-Room Mini-Bar
  • Free Wi-Fi in Lobby and Room Area Provided For One Device, For Two Devices or More, Extra Charges May Apply
  • All Meals and Snacks Included Every Day (buffet breakfast, buffet lunch, buffet or a la carte dinner)
  • Waiter Service at the Pool
  • Water Sports: Windsurfing, Sailing and Kayaking (depending on ocean conditions)
  • Waiter Service on the Beach
  • Kids Club (nursery, mini-cafeteria, video game room, playground, sports activities)
  • Juniors Club
  • All Gratuities Included
  • Free Honeymoon Package: One Bottle of Domestic Wine and One Fruit Basket in the Room Upon Arrival at the Resort. Please Request Honeymoon Package at Time of Booking. Marriage Certificate or Proof of Marriage May be Required at Check-In.
Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.
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Superior Deluxe Garden View Room (344 sq. ft.) - All-Inclusive - Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive - 4

Superior Deluxe Garden View Room (344 sq. ft.) - All-Inclusive

Starting from
$150 $89
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Dedicated Concierge in Each Room Block
  • Unlimited Domestic and International Beverages: Beer, Soft Drinks, Wine, Cocktails and Bottled Water
  • Unlimited Dining at Six Specialty A La Carte Restaurants, All With Air-Conditioning
  • In-Room Mini-Bar
  • Free Wi-Fi in Lobby and Room Area Provided For One Device, For Two Devices or More, Extra Charges May Apply
  • All Meals and Snacks Included Every Day (buffet breakfast, buffet lunch, buffet or a la carte dinner)
  • Waiter Service at the Pool
  • Water Sports: Windsurfing, Sailing and Kayaking (depending on ocean conditions)
  • Waiter Service on the Beach
  • Kids Club (nursery, mini-cafeteria, video game room, playground, sports activities)
  • Juniors Club
  • All Gratuities Included
  • Free Honeymoon Package: One Bottle of Domestic Wine and One Fruit Basket in the Room Upon Arrival at the Resort. Please Request Honeymoon Package at Time of Booking. Marriage Certificate or Proof of Marriage May be Required at Check-In.
Special Amenities:
  • Private and Personalized Check-In
  • Personalized Welcome Letter From the General Manager
  • One Bottle of Red Wine Upon Arrival
  • Fruit Plate Upon Arrival
  • Fresh Beach Towels in the Room Upon Arrival
  • Daily Stocked Mini-Bar
  • 10% Discount on all Spa Treatments Only (not valid for products and not combinable with other specials or discounts)
  • One Complimentary Access to the Water Circuit of the Spa (per person per stay, not combinable)
  • Farewell Courtesy from Management
 
Room Amenities: One king bed or two double beds. This room features furnished a balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.
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Superior Deluxe Partial Ocean View Room (344 sq. ft.) - All-Inclusive - Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive - 5

Superior Deluxe Partial Ocean View Room (344 sq. ft.) - All-Inclusive

Starting from
$157 $93
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Dedicated Concierge in Each Room Block
  • Unlimited Domestic and International Beverages: Beer, Soft Drinks, Wine, Cocktails and Bottled Water
  • Unlimited Dining at Six Specialty A La Carte Restaurants, All With Air-Conditioning
  • In-Room Mini-Bar
  • Free Wi-Fi in Lobby and Room Area Provided For One Device, For Two Devices or More, Extra Charges May Apply
  • All Meals and Snacks Included Every Day (buffet breakfast, buffet lunch, buffet or a la carte dinner)
  • Waiter Service at the Pool
  • Water Sports: Windsurfing, Sailing and Kayaking (depending on ocean conditions)
  • Waiter Service on the Beach
  • Kids Club (nursery, mini-cafeteria, video game room, playground, sports activities)
  • Juniors Club
  • All Gratuities Included
  • Free Honeymoon Package: One Bottle of Domestic Wine and One Fruit Basket in the Room Upon Arrival at the Resort. Please Request Honeymoon Package at Time of Booking. Marriage Certificate or Proof of Marriage May be Required at Check-In.
Special Amenities:
  • Private and Personalized Check-In
  • Personalized Welcome Letter From the General Manager
  • One Bottle of Red Wine Upon Arrival
  • Fruit Plate Upon Arrival
  • Fresh Beach Towels in the Room Upon Arrival
  • Daily Stocked Mini Bar
  • 15% Discount on all Spa Treatments Only (not valid for products and not combinable with other specials or discounts)
  • One Complimentary Access to the Water Circuit of the Spa (per person per stay, not combinable)
  • Farewell Courtesy from Management
Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.
Hide room details
Golden Deluxe Garden View Room (344 sq. ft.) - All-Inclusive - Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive - 2

Golden Deluxe Garden View Room (344 sq. ft.) - All-Inclusive

Starting from
$164 $97
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Dedicated Concierge in Each Room Block
  • Unlimited Domestic and International Beverages: Beer, Soft Drinks, Wine, Cocktails and Bottled Water
  • Unlimited Dining at Six Specialty A La Carte Restaurants, All With Air-Conditioning
  • In-Room Mini-Bar
  • Free Wi-Fi in Lobby and Room Area Provided For One Device, For Two Devices or More, Extra Charges May Apply
  • All Meals and Snacks Included Every Day buffet breakfast, buffet lunch, buffet or a la carte dinner 
  • Waiter Service at the Pool
  • Water Sports: Windsurfing, Sailing and Kayaking (depending on ocean conditions)
  • Waiter Service on the Beach
  • Kids Club (nursery, mini-cafeteria, video game room, playground, sports activities)
  • Juniors Club
  • All Gratuities Included
  • Free Honeymoon Package: One Bottle of Domestic Wine and One Fruit Basket in the Room Upon Arrival at the Resort. Please Request Honeymoon Package at Time of Booking. Marriage Certificate or Proof of Marriage May be Required at Check-In.
Special Amenities:
  • Private and Personalized Check-In
  • Personalized Welcome Letter From the General Manager
  • One Bottle of Red Wine Upon Arrival
  • Fruit Plate Upon Arrival
  • Fresh Beach Towels in the Room Upon Arrival
  • Daily Stocked Mini Bar
  • 15% Discount on all Spa Treatments Only (not valid for products and not combinable with other specials or discounts)
  • One Complimentary Access to the Water Circuit of the Spa (per person per stay, not combinable)
  • Farewell Courtesy from Management
Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.
Hide room details
Golden Deluxe Partial Ocean View Room (344 sq. ft.) - All-Inclusive - Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive - 3

Golden Deluxe Partial Ocean View Room (344 sq. ft.) - All-Inclusive

Starting from
$170 $101
Per Adult Nightly
  • Dedicated Concierge in Each Room Block
  • Unlimited Domestic and International Beverages: Beer, Soft Drinks, Wine, Cocktails and Bottled Water
  • Unlimited Dining at Six Specialty A La Carte Restaurants, All With Air-Conditioning
  • In-Room Mini-Bar
  • Free Wi-Fi in Lobby and Room Area Provided For One Device, For Two Devices or More, Extra Charges May Apply
  • All Meals and Snacks Included Every Day (buffet breakfast, buffet lunch, buffet or a la carte dinner)
  • Waiter Service at the Pool
  • Water Sports: Windsurfing, Sailing and Kayaking (depending on ocean conditions)
  • Waiter Service on the Beach
  • Kids Club (nursery, mini-cafeteria, video game room, playground, sports activities)
  • Juniors Club
  • All Gratuities Included
  • Free Honeymoon Package: One Bottle of Domestic Wine and One Fruit Basket in the Room Upon Arrival at the Resort. Please Request Honeymoon Package at Time of Booking. Marriage Certificate or Proof of Marriage May be Required at Check-In.
Special Amenities:
  • Private and Personalized Check-In
  • Personalized Welcome Letter From the General Manager
  • One Bottle of Red Wine Upon Arrival
  • Fruit Plate Upon Arrival
  • Fresh Beach Towels in the Room Upon Arrival
  • Daily Stocked Mini Bar
  • 15% Discount on all Spa Treatments Only (not valid for products and not combinable with other specials or discounts)
  • One Complimentary Access to the Water Circuit of the Spa (per person per stay, not combinable)
  • Farewell Courtesy from Management
Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.
Hide room details
Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive
Rancho El Porvenir, Carretera Federal Chetumal - Puerto Juarez Km. 300, Playa del Carmen, Mexico 77710

Location

This 4-star beachfront resort and spa is located in the Riviera Maya, only a 40 km drive from the International Airport. The entire family will love this resort, which is just minutes away from Playa del Carmen and the ferry dock to Cozumel. Blue Bay Grand Esmeralda is located in the diverse ecosystem of the Mayan Coastline. This area has a limestone formation and maritime grass as well as native mangrove trees throughout the property. The reefs are structures of formed corals attracted by the quiet and warm waters of the Caribbean where a diversity of fish, sea turtles, conch, lobsters and crabs have their habitats throughout the mangroves. The beach has formed and continues to accumulate sand thanks to the variety of plants which help to retain the sand and dunes.

Why Stay Here

  • 2017 Top Ten Family Friendly All-Inclusive Resort
  • 24-Hour All-Inclusive Services
  • Six Specialty a La Carte Restaurants
  • Modern Spa with Wide Selection of Services

Resort Details

Upscale, modern all-inclusive resort featuring nine restaurants, three pools with a total area of 9,022 ft, a world-class gym, and one of the largest spa facilities in the Riviera Maya with 8,200 ft! The property is very spacious and nature is continually respected in the design of this lovely resort. Deluxe Rooms and Superior Rooms with special amenities distributed in two three story buildings, each with an elevator. There are 986 spacious and luxurious rooms with dedicated concierge in each room block, elegantly furnished, well lit and finely decorated, with a terrace to relax and bask in a comfortable ambiance. All the rooms have high-tech amenities such as touch-tone entry and flat-screen TVs. Also standard are wide closets, mini-bar replenished throughout your stay, digital safety box, telephone, air conditioning, ceiling fan, coffee maker, iron and ironing board, alarm clock, internet access, comfortable bathrooms with bathtub and/or shower and hairdryer. Plus free Wi-Fi in lobby and room area provided for one device, for two devices or more extra charges may apply.

All-Inclusive Details

Your All-Inclusive Plan Includes:

  • Dedicated Concierge in Each Room Block
  • Unlimited Domestic and International Beverages: Beer, Soft Drinks, Wine, Cocktails and Bottled Water
  • Unlimited Dining at Six Specialty A La Carte Restaurants, All With Air-Conditioning
  • In-Room Mini-Bar
  • Free Wi-Fi in Lobby and Room Area Provided For One Device, For Two Devices or More, Extra Charges May Apply
  • All Meals and Snacks Included Every Day (buffet breakfast, buffet lunch, buffet or a la carte dinner)
  • Waiter Service at the Pool
  • Water Sports: Windsurfing, Sailing and Kayaking (depending on ocean conditions)
  • Waiter Service on the Beach
  • Kids Club (nursery, mini-cafeteria, video game room, playground, sports activities)
  • Juniors Club
  • All Gratuities Included

Accommodation Details

BlueBay Grand Esmeralda offers 979 deluxe air-conditioned rooms and superior rooms, spacious and handsomely decorated with an elegant hint of the old Mayan village with colorful tropical details, spread out in eight two and three story buildings.

All Deluxe Rooms include either one king bed or two double beds and a full bathroom. Also included is a mini bar with water, beer and soft drinks. Other features include a hair dryer, vanity mirror, air conditioning, digital safe, flat screen satellite TV with pay-per-view channels, telephone, fan, coffee machine, iron/ironing board, clock radio and alarm clock and a balcony or terrace.

All Superior rooms include a king bed or two double beds, full bathroom with hair dryer, vanity mirror, air conditioning, digital safe, mini-bar (with water, beer and soft drinks free of charge), flat screen TV, satellite TV, pay-per-view channels, telephone, fan, coffee machine, iron and ironing board, clock radio, alarm clock, and a living room that includes a sofa bed, dining area and an additional full bathroom. Suites with a balcony and outside Jacuzzi, located on the second and third floor. Suites with a terrace and direct access to an outdoor pool, located on the ground floor. Suites with a balcony or terrace, located on the second, third and fourth floor.

Electricity: 110 V (american electrical socket, european plugs require an adaptor)

Restaurants, Lounges & Bars

BlueBay Grand Esmeralda offers a wide selection of restaurants where you can taste the best meals. If you want to make a reservation in any of the specialty restaurants please feel free to contact the BlueBay Grand Esmeralda concierge service email at: concierge.esmeralda@bluebayresorts.com.

  • Festival RestaurantDinner buffet service with international and thematic dinners. Dress code is casual, reservations are not required.
  • Jaal-Ha Restaurant: International buffet open for breakfast and lunch. Located near the Beach. There is no dress code, reservations are not required.
  • Don Isi Restaurant: Mexican cuisine a la carte for dinner. Located in the specialty restaurants area. Dress code is casual elegance, reservations are not required.
  • Il cuore Di Rossi Restaurant: Serving a la carte Italian Cuisine. Located in the specialty restaurants area. Dress code is casual elegance, reservations are required.
  • Restaurant L Atelier: French show cooking cuisine, serving a la carte for dinner. Located in the specialty restaurants area. Dress code is casual elegance, reservations are required.
  • El Pescador Restaurant: Seafood a la carte specialties near the beach. Dress code is casual, reservations are required.
  • Steak House Restaurant: Fine steak cuts and other a la carte specialties, near the beach. Dress code is casual, reservations are required. 
  • Asian Restaurant: Oriental fusion food and other Asian a la carte specialties. Located behind the Spa and near the swimming pool. Dress code is casual elegance, reservations are required.
Dress Code Policy:

Casual: Bermudas (long shorts or capri pants), sneakers/tennis shoes or sandals. No sleeveless shirts for men. Ladies must wear a bathing suit wrap or cover-up.
Casual Elegance: Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.

Bars and Lounges:
Enjoy your preferred drink in any of the resort lounges and bars, in the beach, in the swimming pool or in your own room... discover the exclusive 24-hour all-inclusive service.

Pools & Spas

The most modern and advanced facilities benefitting from a luxurious, modern environment. Both hotel guests and visitors will have the opportunity to relax and enjoy the many benefits of the water. The range offers a wide selection of services such as: hydrotherapy, facials, body treatments, therapies, packages and treatments, all designed to meet each and every one of your needs and above all to provide you with the results that you expect and deserve. Each service includes a broad explanation guided by professional therapists, to attain absolute well-being of the body, mind and spirit, where attention to detail and high quality of service are just some of the resort`s priorities. Enjoy the thermal bath circuit, Labyrinth of Sensations, consisting of footbath, active pool, vapor, sauna, Scottish shower, plunge pool, thermal pool and relaxation area.

Weddings

Weddings: Blue Bay Grand Esmeralda captures visitors with its soft sand beaches, top level attention and the lush natural environment that surrounds it. If this seems the perfect setting for your dream wedding, allow the experts to create an extraordinary event for your special day. Exchange vows in the gardens or right on the beach. Enjoy a great party in an elegant salon. Host an intimate rehearsal dinner on the pleasant shore of the Caribbean Sea. The versatile dining rooms and terraces can be adapted for celebrations of between two and three hundred people. The staff will guarantee you that every attraction, sound and flavor is carefully chosen to reflect your individuality. For information please contact the BookIt.com groups department at groups@bookit.com.

Free Honeymoon Package: One Bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking (marriage certificate or proof of marriage may be required at check-in).

AMENITIES:
  • 24 Hour Room Service (+)
  • 24 Hour Security
  • 24-Hour Front Desk
  • ATM Machine
  • Accessible Facilities
  • Accessible Rooms
  • Aerobics Instruction
  • Air-Conditioning
  • All-Inclusive
  • Babysitting (+)
  • Baggage Hold
  • Banquet Facility (+)
  • Beachfront
  • Beauty Shop/Salon (+)
  • Bilingual Staff
  • Billiards
  • Boarding Pass Print-Out Available
  • Body Scrub (+)
  • Body Wrap (+)
  • Buffet Breakfast
  • Bus Parking
  • Business Services (+)
  • Car Rental Desk (+)
  • Childcare (+)
  • Children's Play Area
  • Children's Program
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Classes
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Gazebo
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Hair dryer
  • Hairdresser/Barber (+)
  • Handicap Services
  • Honeymoon Amenities
  • Horseback Riding (nearby) (+)
  • Ice Machine
  • Jacuzzi/Hot Tub
  • Kayaking / Rafting
  • Kiddie Pool
  • Kids Club
  • Lounge/Bar
  • Luggage Storage
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports
  • Outdoor Pool
  • Parking
  • Pool Area Bar
  • Poolside Bar
  • Properties with Word of Mouth Testimonials
  • Sauna (+)
  • Spa Services (+)
  • Steam Room (+)
  • Tennis Courts
  • Theater
  • Top 10 Hotel
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
3.8 / 5
Based on 56 reviews
from Omaha, Ne
Verified Traveler
Submitted on 08-02-2017
Would Return or Recommend: Yes
The resort was nice. Didn't care for the sewer smell in the rooms and outside the rooms. Had to run my diffuser to combat that. Our first night they tried to give my two under age kids 16 and 12 champagne. And then scolded me when I told him no! Everything is quite spaced out but the walk is nice and the grounds are beautiful. I recommend walking and taking in the scenery and animals. I wish the entertainment was more readily available to us as to what was going on and when and where. ... Read more
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from Hendersonville , Tn
Verified Traveler
Submitted on 07-30-2017
Would Return or Recommend: Yes
It was a nice resort for a first time going to an all-inclusive. The facilities were nice but spaced out a little far. Booking your meal time for the nicer restaurants a day in advance was more of a hassle. The buffet style restaurants that didn't require reservations were just par. Nothing spectacular. The service and staff were friendly and nice. We also noticed that there were quite a few activities going on that we knew nothing about every night. It was sort of mystery. Then the last morning... Read more
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from Concord, Nh
Verified Traveler
Submitted on 07-18-2017
Would Return or Recommend: Yes
Our stay at Blue Bay was OK. Certainly not the best accommodations ever but not the worst and not as bad as some of the reviews would have you believe. We have been on cruises and other all-inclusive and this trip was OK. We were taking our 3 kids and one of the significant others - ages 10, 18, 21 and 21. Staff: Most of the staff was very friendly. We did not get hassled by time share staff except once and that was a quick conversation. They do tend to drive around the resort a little fas... Read more
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from Houston, Texas
Verified Traveler
Submitted on 07-14-2017
Would Return or Recommend: No
We stayed at the Blue Bay. The pictures are Photoshop. The beach was nasty and very rocky. The concierge stated that it is because they are next to the reef and do not have the clear blue water ever because of it. The last full day we were there my mother inlaw is allergic to the sun so stayed in the room most of the days, but on that day the electricity went out and was out the entire day. They did not try to accommodate her or any of the others with disability. I was furious they did not offer... Read more
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from Harrisburg, Pa
Verified Traveler
Submitted on 07-12-2017
Would Return or Recommend: No
This resort is by far the worse I ever stayed at. A.C. barely worked, complained they said they would fix, felt the same. Our sheets were not changed. Tv remote batteries were deade, they didn't clean the tub. Hallways smell like sewage. NOTHING to do on the resort beside the pool and beach. All the drinks are watered down, the food is nasty. No big variety, basically serve the same thing every day. This by far is the worse vacation I have had. I will never return to this resort.
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from Washington, Dc
Verified Traveler
Submitted on 07-12-2017
Would Return or Recommend: Yes
The Blue Bay was overall very good. Starting with the check-in, the process was smooth and the drive up to the lobby was fabulous the grounds are kept immaculate, with the right punch of color through the resort. They have golf carts to carry to your room. The rooms had stone flooring but yet the floor was never cold. I stayed in a room with a partial ocean view. This was the best room I think, we were overlooking the main pool. We went with friends for a wedding. The pool is very large ... Read more
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from
Verified Traveler
Submitted on 07-12-2017
Would Return or Recommend: No
Here are my ratings: (and beware, the pictures are not accurate. Much older and dirtier than the pictures.) Food: B- Beach: F (See remarks below!!!) Drinks: A (Top shelf included) Room: B Service: B /C- (they make you feel like you're inconveniencing them at times. *** I have been to Cancun, Playa, and Cozumel half a dozen times. This was the only time I haven't seen blue/turquoise water. It was disgusting with black sludge constantly coming up and around the shore area. People will talk abou... Read more
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from New Bedford, Ma
Verified Traveler
Submitted on 07-07-2017
Would Return or Recommend: Yes
Overall good experience. Went 8 of us. Pool is very large and during the day, there are games to play in the pool area. Beach was ok. Not as clear as it was in Cozumel. Only down fall above the resort is the A/C. In the Buffet, the a/c only worked on the right side. The most frustrating part was in the Black and White bar. No A/C at all. They have 3 large ceiling fans, but you only get cooled off a little bit if you sat right under it. The 9:30 shows weren't that great, other than the c... Read more
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from Weston, Florida
Verified Traveler
Submitted on 07-01-2017
Would Return or Recommend: No
Pros: 1) the hotel site itself is nice (Mangrove area) and there are native animals roaming around (small deer, lizards, coatis) which makes walking inside the site streets a nice experience. 2) Restaurants are quite good, buffets are of good quality and variety 3) Staff is friendly, respond fast and they have these little carts to help you with internal transport. 4) Pools are nice and customer friendly with chairs inside the water CONS: 1) This was actually a show stopper for me: the hotel i... Read more
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from San Diego, Ca
Verified Traveler
Submitted on 06-30-2017
Would Return or Recommend: No
The hotel is kinda old i went in agroup of 10 all family, they had not good manners at all. Not friendly and the gold cars never wanted to pick us up from our room or take us back! The food is okay, the rooms are really old and not good AC. The restaurants do not have AC most of the times .
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