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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Mazatlan, Sinaloa, Mexico (MZT)

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Based on 2743 reviews
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Room & Rates

Penthouse

1 King Bed or 2 Full Beds
1765 sq feet (164 sq meters)

Relax - In-room massage available
Entertainment - WiFi, premium channels, and pay movies
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite

Junior Suite

1 King Bed or 2 Full Beds
425-sq-foot (39-sq-meter) room with ocean views

Relax - In-room massage available
Entertainment - WiFi, premium channels, and pay movies
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Master Suite

Master Suite

1 King Bed or 2 Full Beds
973-sq-foot (90-sq-meter) room with ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - WiFi, premium channels, and pay movies
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Sofa bed, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive
Ave Ernesto Coppel Campana 201, Mazatlan, Mexico 82110

Rooms
Make yourself at home in one of the 378 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 5 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 10 per person (approximately)
  • Fee for in-room wireless Internet: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 40 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Beauty Shop/Salon
  • Business Center
  • Children's Program
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Club
  • Kitchenette
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Private Beach
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2743 reviews
from Nanaimo, Canada
Submitted on 02-08-2017
The resort is fabulous and relaxing, it is definitely more of an older crowd. We purchased the all inclusive and found it wasn't really worth it. The food was just ok, and service was either great or non-existent. The rooms were on the top floor and were stunning, and mostly quiet. The golf cart service to get around the resort was excellent.
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from
Submitted on 02-08-2017
There is just not enough positive things to say about our experience here. They are the best at treating their guests like royalty! EVERYTHING was TOP NOTCH!! Rooms are gorgeous, shuttle is very convienent ,the staff are absolutely unbelievable in making sure you, the guest are HAPPY! Beautiful scenery and the spa was amazing! Pay the money to stay HERE, BEST resort in Mazatlan!! I promise you wont be disappointed! Thank you PBEB for an amazing first time experience!!!
from Minneapolis, Minnesota
Submitted on 02-05-2017
We stayed at PBEB for one week on an RCI exchange. As others have reported, this is a lush, beautiful property filled with dense foliage and tropical flowers. It's a large property, but not unmanageable even for someone like me with a moderate mobility issue. Shuttles run constantly around the property and contrary to other reviews we read, we never waited more than about 30 seconds for one to appear. We were assigned a one bedroom unit in the 1800 building on the south end of the property. ... Read more
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from Castle Rock, Colorado
Submitted on 02-04-2017
I am staying here with a friend on a time share exchange. She is the owner and I am her guest First, the hotel is a bit worn, but they have renovated half the rooms. We are n a non-renovated room and although show a little wear, it is perfectly fine. We have a wonderful one bedroom suite with a nice balcony and view of the ocean. The pools are great. The reception area, I think is cold and uninviting. The grounds are absolutely beautiful with obvious care to the landscaping. Also the prop... Read more
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from
Submitted on 02-02-2017
Pueblo Bonito Emerald Bay Resort & Spa WE were at Bonita Emerald Bay Estates for a week at the end of Jan 2017. We stayed in villa 52. The Villa was simply breathtaking a beautiful private heated pool and hot tub. The service was definitely 5 stars. We met a lot of very happy, friendly employees. Travel around the resort by golf cart was easy and quick, and the drivers always chatty and friendly. The food was excellent and not really expensive. We didn‚??t have all inclusive and we were glad. My... Read more
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from Kamloops, Cda
Submitted on 02-01-2017
There are so many hotels to pick from in the Mazatlan area, but if you are looking for a 5 star hotel, with beautiful property, gardens, pools, quiet times, and good food, then check out Emerald Bay. This is our second visit and the service is even better, the rooms super clean, and for relaxation, this is our "go to" place. Our junior suite has plenty of room including a small table to eat at, and amazing views of the ocean from our balcony. We like Emerald Bay as the area close to the Bistr... Read more
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from
Submitted on 01-31-2017
Pueblo Bonito is simply amazing. They have great service, and the employees really get to know you, and I truly felt like they cared about us. The activities staff were really fun! My family loved playing bingo with them! And all the bartenders were so kind! Our maid had excellent service, and the whole hotel had a high level of cleanliness.
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from Alberta
Submitted on 01-26-2017
We had a very relaxing time at Pueblo Bonito Emerald Bay. this is our 2nd time here. The bar waiters: Felipe and Jose Luis were excellent. One waiter Jaire remembered us from 2 years ago. NO COMPLAINTS on the food. Bistro restaurant can't say much about it(EXCELLENT). The buffet was very good. After reading reviews that the food was repetitive"Don't forget you are on vacation and think that you don't have to cook at all". The staff at the Front reception were very pleasant-no problem making... Read more
Cleanliness
Location
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from Fountain City, Wisconsin
Submitted on 01-24-2017
The resort was amazing. Starting to show a little wear and tear but overall very nice. Very spacious rooms and the two bathrooms were great with 4 people. The grounds are phenomenal and very well kept. I will say that it is too bad that all the properties along the beach don't work together to keep the beach area free from garbage. You can walk a long ways along the beachfront and there is a lot of garbage on the beaches next to the PBEB. I tried to stay closer to the water and not up where all ... Read more
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Service
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from Vancouver, Canada
Submitted on 01-22-2017
We just arrived home from Pueblo Bonito Emerald Bay, staying for 1 week in January doing all inclusive. This resort is truly beautiful, pictures posted on here don't do it justice. We already are wanting to go back there and can't wait to visit again. Property The property itself is massive and filled with lush greens and beautiful scenery, amost always able to see the ocean. They have 3 pools; the bistro pool  (no swim up bar but still has service), the infinity pool and the adult pool (both ... Read more
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