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$2 TUES: $2 Books Your Resort Details

Royalton Riviera Cancun Resort and Spa - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$278 $139
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,139 $1,009
Per Guest for 5 Nights
4.5/5 BookIt.com Guest Rating
Based on 157 reviews
Royalton Riviera Cancun offers an exclusive All-In Luxury concept which provides Guests with an unforgettable experience.
Style: Modern Luxury Paradise
Room & Rates
Luxury Suite with Terrace Jacuzzi Non-Refundable - All-In Luxury - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 12

Luxury Suite with Terrace Jacuzzi Non-Refundable - All-In Luxury

Starting from
$278 $139
Per Adult Nightly
Amenities: The Luxury Suite with Terrace Jacuzzi features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Full bathroom with separate toilet, two sinks and indoor Jacuzzi. Room with terrace and outdoor jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
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Luxury Junior Suite - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 3

Luxury Junior Suite - All-Inclusive

Starting from
$317 $150
Per Adult Nightly
Amenities: The Luxury Junior Suite features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Each room includes a full bathroom with separate toilet, two sinks and indoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker, an in-room safe and either a terrace or balcony.
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Luxury Junior Suite Ocean View Non-Refundable - All-In Luxury - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 4

Luxury Junior Suite Ocean View Non-Refundable - All-In Luxury

Starting from
$322 $152
Per Adult Nightly
Amenities: The Luxury Junior Suite Ocean View features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Full bathroom with separate toilet, two sinks and indoor Jacuzzi. Rooms with terrace or balcony ocean view. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
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Luxury Suite with Terrace Jacuzzi - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 11

Luxury Suite with Terrace Jacuzzi - All-Inclusive

Starting from
$328 $155
Per Adult Nightly
Amenities: The Luxury Junior Suite features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Each room includes a full bathroom with separate toilet, two sinks and indoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker, an in-room safe and either a terrace or balcony.
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Luxury Suite Ocean View With Terrace Jacuzzi Non-Refundable - All-In Luxury - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 8

Luxury Suite Ocean View With Terrace Jacuzzi Non-Refundable - All-In Luxury

Starting from
$332 $157
Per Adult Nightly
Amenities: The Luxury Suite features comfortable bedding, a full bathroom and a balcony with ocean views. The balcony also features an outdoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bedding includes one king bed or two queen beds and a double sofa bed with 250 thread count sheets. Bath amenities include a separate toilet, rain shower, two washbowls, a hairdryer and an indoor Jacuzzi. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
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Luxury Junior Suite Ocean View - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 5

Luxury Junior Suite Ocean View - All-Inclusive

Starting from
$359 $170
Per Adult Nightly
Amenities: The Luxury Junior Suite features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Each room includes a full bathroom with separate toilet, two sinks and indoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker, an in-room safe and either a terrace or balcony.
Hide room details
Luxury Suite Ocean View With Terrace Jacuzzi - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 9

Luxury Suite Ocean View With Terrace Jacuzzi - All-Inclusive

Starting from
$370 $175
Per Adult Nightly
Amenities: The Luxury Suite features comfortable bedding, a full bathroom and a balcony with ocean views. The balcony also features an outdoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bedding includes one king bed or two queen beds and a double sofa bed with 250 thread count sheets. Bath amenities include a separate toilet, rain shower, two washbowls, a hairdryer and an indoor Jacuzzi. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
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Luxury Family Suite Ocean View - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 2

Luxury Family Suite Ocean View - All-Inclusive

Starting from
$401 $183
Per Adult Nightly
Amenities: The Luxury Family Suite is perfect for families with kids, featuring a balcony overlooking the ocean. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bedding includes a double sofa bed and either one king bed or two double beds (subject to availability) with 250 thread count sheets. The sliding door between the sofa bed and main guestroom area allows for more privacy. Bath amenities include a separate toilet, rain shower, two washbowls, a hairdryer and an indoor Jacuzzi. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
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Luxury Junior Suite Swim-Out - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 6

Luxury Junior Suite Swim-Out - All-Inclusive

Starting from
$391 $185
Per Adult Nightly
Amenities: The Luxury Junior Suite features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Each room includes a full bathroom with separate toilet, two sinks and indoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker, an in-room safe and either a terrace or balcony.
Hide room details
Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 10

Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club - All-Inclusive

Starting from
$443 $194
Per Adult Nightly
Diamond Club Privileges and Services

When you upgrade to the Diamond Club Suites you receive upgraded amenities including preferred room locations, preferred reservations in a la carte restaurants and access to the private Diamond Club Lounge, all of which are only made available to Diamond Club Guests. The Diamond Club Lounge features a premium drink menu as well as a daily continental breakfast. Other features include:
  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors d`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on Spa Treatments and Hair Dresser
Amenities: The Luxury Suite Ocean View is perfect for families with kids, featuring a balcony with an outdoor jacuzzi overlooking the ocean. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bedding includes one king size bed or two queen beds and a sofa bed with 250 thread count sheets. Bath amenities include a separate toilet, rain shower, two washbowls, a hairdryer and an indoor Jacuzzi. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
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Luxury Presidential One Bedroom Suite Ocean View Diamond Club - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 7

Luxury Presidential One Bedroom Suite Ocean View Diamond Club - All-Inclusive

Starting from
$532 $242
Per Adult Nightly

Diamond Club Privileges and Services    

When you upgrade to the Diamond Club Suites you receive upgraded amenities including preferred room locations, preferred reservations in a la carte restaurants and access to the private Diamond Club Lounge, all of which are only made available to Diamond Club Guests. The Diamond Club Lounge features a premium drink menu as well as a daily continental breakfast. Other features include:

  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors d`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on Spa Treatments and Hair Dresser
Amenities: The Luxury Presidential One Bedroom Suite features a large bedroom with a king size bed, bathroom with separate toilet, walk-in closet and indoor Jacuzzi.  There is also a separate living area with a sofa bed and bathroom. A magnificent terrace with outdoor Jacuzzi offers breathtaking views. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include a rain shower, two washbowls, and a hair dryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
Hide room details
Luxury Presidential One Bedroom Suite Ocean View - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 15

Luxury Presidential One Bedroom Suite Ocean View - All-Inclusive

Amenities: The Luxury Presidential One Bedroom Suite features a large bedroom with a king size bed, bathroom with separate toilet, walk-in closet and indoor Jacuzzi.  There is also a separate living area with a sofa bed and bathroom. A magnificent terrace with outdoor Jacuzzi offers breathtaking views. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include a rain shower, two washbowls, and a hair dryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.

Hide room details
Luxury Family Suite Ocean View Diamond Club - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 16

Luxury Family Suite Ocean View Diamond Club - All-Inclusive

Diamond Club Privileges and Services    

When you upgrade to the Diamond Club Suites you receive upgraded amenities including preferred room locations, preferred reservations in a la carte restaurants and access to the private Diamond Club Lounge, all of which are only made available to Diamond Club Guests. The Diamond Club Lounge features a premium drink menu as well as a daily continental breakfast. Other features include:

  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors d`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on Spa Treatments and Hair Dresser

Amenities: The Luxury Family Suite is perfect for families with kids, featuring a balcony overlooking the ocean. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bedding includes a double sofa bed and either one king bed or two double beds (subject to availability) with 250 thread count sheets. The sliding door between the sofa bed and main guestroom area allows for more privacy. Bath amenities include a separate toilet, rain shower, two washbowls, a hairdryer and an indoor Jacuzzi. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
Hide room details
Luxury Presidential One Bedroom Suite Diamond Club - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 13

Luxury Presidential One Bedroom Suite Diamond Club - All-Inclusive

Diamond Club Privileges and Services    

When you upgrade to the Diamond Club Suites you receive upgraded amenities including preferred room locations, preferred reservations in a la carte restaurants and access to the private Diamond Club Lounge, all of which are only made available to Diamond Club Guests. The Diamond Club Lounge features a premium drink menu as well as a daily continental breakfast. Other features include:

  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors d`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on Spa Treatments and Hair Dresser
Amenities: The Luxury Presidential One Bedroom Suite features a large bedroom with a king size bed, bathroom with separate toilet, walk-in closet and indoor Jacuzzi.  There is also a separate living area with a sofa bed and bathroom. A magnificent terrace with outdoor Jacuzzi offers breathtaking views. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include a rain shower, two washbowls, and a hair dryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker and an in-room safe.
Hide room details
Luxury Junior Suite Swim-Out Diamond Club - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 1

Luxury Junior Suite Swim-Out Diamond Club - All-Inclusive

Diamond Club Privileges and Services    

When you upgrade to the Diamond Club Suites you receive upgraded amenities including preferred room locations, preferred reservations in a la carte restaurants and access to the private Diamond Club Lounge, all of which are only made available to Diamond Club Guests. The Diamond Club Lounge features a premium drink menu as well as a daily continental breakfast. Other features include:

  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors d`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on Spa Treatments and Hair Dresser
Amenities: The Luxury Junior Suite features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Each room includes a full bathroom with separate toilet, two sinks and indoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker, an in-room safe and either a terrace or balcony.
Hide room details
Luxury Junior Suite Ocean View Diamond Club - All-Inclusive - Royalton Riviera Cancun Resort and Spa - All-Inclusive - 14

Luxury Junior Suite Ocean View Diamond Club - All-Inclusive

Diamond Club Privileges and Services    

When you upgrade to the Diamond Club Suites you receive upgraded amenities including preferred room locations, preferred reservations in a la carte restaurants and access to the private Diamond Club Lounge, all of which are only made available to Diamond Club Guests. The Diamond Club Lounge features a premium drink menu as well as a daily continental breakfast. Other features include:

  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors d`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on Spa Treatments and Hair Dresser
Amenities: The Luxury Junior Suite features one king or two queen beds and a comfortable sofa bed, which is included in both rooms. Each room includes a full bathroom with separate toilet, two sinks and indoor Jacuzzi. All suites feature a DreamBed, exclusively designed for Royalton Resorts. Bath amenities include rain shower, two washbowls, and a hairdryer. Other features include a satellite TV, stocked mini-bar, iron/ironing board, coffee/tea maker, an in-room safe and either a terrace or balcony.
Hide room details
Royalton Riviera Cancun Resort and Spa - All-Inclusive
Carretera Federal 307 Cancun-Playa Del Carmen Km 332, Cancun, Mexico 77500

Location

The Royalton Riviera Cancun is located in a beautiful area in Puerto Morelos, only a 11 miles/18 km drive away from Cancun International Airport.

Why Stay Here

2017 TOP TEN CANCUN ALL-INCLUSIVE RESORT
2017 TOP TEN TOP RATED ALL-INCLUSIVE RESORT
  • Daily Activities and Nightly Entertainment
  • 10 International Restaurants, 16 Bars 
  • 24-Hour Room Service
  • On-site Royal Spa Featuring Spa - Packages or Express Treatments

Resort Details

Royalton Riviera Cancun offers an exclusive All-In Luxury concept which provides Guests an unforgettable experience, offering luxurious amenities and savory international cuisine.

All-Inclusive Details

  • All Meals, Drinks and Snacks with 24-Hour, Reservation-Free Dining
  • Unlimited Free Long Distance calls to North America and Most of Europe
  • 24-Hour Room Service 
  • Concierge Service Around the Clock
  • Daily Activities and Nightly Entertainment
  • Free Wi-Fi Throughout the Resort
  • Bluetooth Audio Station and USB Recharge Station
  • Non-Motorized Water Sports 
  • Sports Event Guarantee: Watch All the Big US and International Sports Events at the Score Sports Bar
  • All Hotel Taxes and Gratuities

Accommodation Details

All of the 1,183 luxurious suites feature a DreamBed, exclusively designed for Royalton Resorts with 250 thread count sheets. Guests will enjoy the 24-hour concierge service, 24-hour room service and the complimentary Wi-Fi throughout the hotel. Room amenities include USB recharge and Bluetooth audio stations, in-room safe, rain showers, satellite television, iron/ironing board, coffee/tea maker, hairdryer, stocked mini-bar and a balcony or terrace with views of the mangrove or ocean.

The Luxury Family Suites make your family vacation to Royalton Riviera Cancun an unforgettable experience. These are special facilities for children and adults alike in addition to the variety of activities for all ages, supervised by the resort´s activities staff.

Diamond Club Privileges and Services:
When you upgrade to the Diamond Club Suites you receive upgraded amenities including:

  • Preferred Room Locations
  • Preferred Reservations in a La Carte Restaurants
  • Access to the Private Diamond Club Lounge Which Features a Premium Drink Menu as Well as a Daily Continental Breakfast
Other Amenities Include:
  • Personalized Check-In and Check-Out
  • Complimentary Early Check-In and Late Check-Out (subject to availability)
  • Private Butler Service
  • Exclusive Beach Area with Dedicated Bar and Waiter Service
  • Distinctive Wrist Bracelet
  • Evening Hors D`Oeuvres and Afternoon Snacks Including Decadent Desserts
  • Upgraded Room Service Menu, Pillow Menu, Mini-Bar Restocked Daily and Robes/Slippers in Your Suite
  • 10% Discount on all Spa Treatments and Hair-Dresser

Restaurants, Lounges & Bars

As part of your All-In Luxury, All-Inclusive Plan, you can enjoy dining at any of ten international restaurants, 16 bars and 24-hour room service. The restaurant themes range from Japanese Teppanyaki and Sushi Bar, to an authentic Italian Trattoria to a buffet, to a Mexican and a Steak Restaurant. Reservations are not required at any of the restaurants except for the Tepanyaki and dining is unlimited. There is also an on-site cafe, snack bar and an ice cream bar. During your stay you will not miss any big sports game with the exclusive Sports Event Guarantee at the Score Sports Bar where you can watch all of the US and International events in any of the big screen TVs. While watching your favorite team play, order from a variety of snacks, grilled specialties and international drinks. With all 16 bars around the resort, you will always be close enough to grab a refreshing beverage. The bars go from the lobby bar, to a beach-bar, a swim-up bar all the way to the martini bar. Enjoy the large variety of specialty cocktails, international and local brand liquors, house wines and beers.

Pools & Spas

During your vacations, take some time to get pampered at the 2,094 square-meters Royal Spa which offers anything from Spa packages to express treatments such as:

  • Hydrotherapy Circuit
  • Full Range of Massages
  • Body and Facial Treatments
  • Beauty Center Offering Luxurious Manicure, Pedicure, Waxing, Make-Up and Hairstyling Services

Entertainment & Activities

The All-In Luxury, All-Inclusive Plan includes activities during the day and entertainment by night at the on-site discotheque as well as non-motorized watersports including snorkeling, kayaking and an introductory scuba diving lesson.
There is also an on-site splash pad, tennis courts and an on-site shopping area for the families.

  • Kids Club: Children Ages 4-12 Can Have Lots of Fun with the Innovative Daily Activities at the Kids Club, Featuring Popular Kids Characters, Games, Cartoons and a Playground.
  • Teens: Teens Ages 13-17 Can Also Have Fun in Their Own Space in a Lounge with Video Games, Billiard and Ping-pong Tables as Well as Free Wi-FI.
  • All-in Connectivity: With All-in Connectivity You Can Stay in Touch with the Complimentary Wi-FI Throughout the Resort, Unlimited In-room Long Distance Calls to North America and Most of Europe, Usb Recharge Stations and Bluetooth Speakers in Your Room.

AMENITIES:
  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Coffee Shop
  • 24-Hour Front Desk
  • 24-Hour Maintenance
  • ATM Machine
  • Accessible Facilities
  • Accessible Parking
  • Air-Conditioning
  • All-Inclusive
  • Audio Visual Equipment
  • Baby Sitting (*)
  • Ballroom
  • Barber Shop
  • Beach Bar
  • Beachfront
  • Beauty Shop/Salon
  • Bilingual Staff
  • Breakfast Room Service
  • Buffet Breakfast
  • Bus Parking
  • Bus/Truck Parking
  • Business Center
  • Butler Service (+)
  • Car Rental Desk
  • Child Programs
  • Children's Play Area
  • Children's Program
  • Coffee Shop
  • Complimentary Bathrobe and Slippers
  • Complimentary Wi-Fi
  • Concierge
  • Concierge Desk
  • Disco
  • Early Check-In (+)
  • Elevators
  • Express Check-In
  • Express Check-Out
  • Family Plan
  • Fitness Facility
  • Free Wi-Fi
  • Front Desk
  • Great for Kids
  • Hair dryer
  • Honeymoon Amenities (+)
  • Ironing board
  • Jacuzzi
  • Kids Club
  • LateCheckOut (+)
  • Liquor store (+)
  • Live entertainment
  • Luxury Resorts
  • Massage (+)
  • Massage Services (+)
  • Massage Therapist (+)
  • Night Club
  • Phone services
  • Printing services available (+)
  • Room Service
  • Security
  • Security Guard
  • Spa (+)
  • Sports bar
  • Swim-Up Bar
  • Swimming Pool
  • Tapas bar
  • TennisCourts
  • Theater
  • Valet Parking
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
4.5 / 5
Based on 157 reviews
from Georgetown, Texas
Verified Traveler
Submitted on 08-17-2017
Would Return or Recommend: No
The "experience" deteriorated from the last time we went to this resort. The check in process was good. The food was repetitive and became boring after 5 days stay. The reservation system for the restaurants is a joke. The diamond package people get almost all the inside dining and everyone else gets the luxury of eating outside in 80 degree weather unless it's at the buffet. The coupons provided for a spa experience could not be used in the beauty shop even though they are connected a... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Glenarden, Md
Verified Traveler
Submitted on 08-09-2017
Would Return or Recommend: No
This trip was planned as a birthday vacation and for my 36th birthday. There was a total of 6 adults and 1 child in 3 separate rooms. The first issue I encountered was that I specifically requested 2 doubles when I made my reservation. However was told by the resort that they cannot guarantee it, but you can pay an extra $60 to select your room. Oh how convenient, you as the company can't guarantee my request, but for more money I can. After arriving, checking in and walking to our room, the guy... Read more
Overall Experience
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Value
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from Silver Spring, Maryland
Verified Traveler
Submitted on 08-08-2017
Would Return or Recommend: No
When we 1st arrive the room i pay for and pick was giving yo some one else so they upgrade my room for free. So that Thursday and Friday was great. I made plan to purchase a cake for my sister birthday and for her to be surprise at Hunter steak restaurant. I arrive early at restaurant to make sure the cake was there. I told the cake was there by time we final dinner no cake and then was told they need my receipt. I got receipt and it still no cake. They ruin her birthday with worst service and h... Read more
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from
Verified Traveler
Submitted on 07-29-2017
Would Return or Recommend: No
Lots of pros and cons here: cons: beach was covered in seaweed, water not clear AT ALL, butler service was a joke, very crowded and large resort, reservations "recommended" for ala carte restaurants (felt very controlled), awful view if you don't have beach/pool view (jungle, which is a sea of green) Pros: lots of scheduled activities (beach volleyball our favorite), a few really good restaurants (that they try to control reservations in), they upgraded our jungle view to pool (this... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
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from Amherst, Ohio
Verified Traveler
Submitted on 07-28-2017
Would Return or Recommend: Yes
Overall the resort is beautiful. This is our second Royalton resort. The first was in Punta Cana. I would highly recommend either of these.<br />One word of warning, if someone approaches you about a talk please run the other way. We were suckered into a timeshare because we plan on many more family vacations. Well they send you a link WHICH DOESN'T WORK along with a password. When you try to contact someone they tell you they will get back to you but they don't.
Overall Experience
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Value
Cleanliness
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from Los Angeles, Ca
Verified Traveler
Submitted on 07-20-2017
Would Return or Recommend: Yes
This was our second time around here.. we really loved this place last year so we decided to come back,however there were 2 incidents were the waiters at 2 particular restaurants made us feel like we were being stereotyped and out of place. Keep in mind we are mexican ourselves and you dont really see any latinos staying there. Its mostly caucasian and europeans who stay at this resort, which is no problem but its realated to my story..The first time at the Italian restaurant in the pool area. M... Read more
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Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Las Vegas, Nv
Verified Traveler
Submitted on 07-16-2017
Would Return or Recommend: Yes
Would've been a great trip but my $300 Michael Kors watch was taken from our room during the 4hrs that we were at the pool. All our valuables were locked in the safe but I did not notice the watch. It was unfortunate because the resort was beautiful (too big for my taste tho) and they made sure there were many activities for the guests. But due to the incident, I felt a little uneasy every time I left our room or any staff came in the room.
Overall Experience
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Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Galveston, Tx
Verified Traveler
Submitted on 07-13-2017
Would Return or Recommend: Yes
Disappointed with Butler service, which was included with my pkg. Did not show up for appointments,including checkout.Other than that verry good experiance
Overall Experience
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Value
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from Tulsa, Ok
Verified Traveler
Submitted on 07-12-2017
Would Return or Recommend: Yes
This is an absolutely gorgeous resort that still needs to iron out some &quot;kinks&quot; as I would put it. We brought over 30people to this resort for 2 destination weddings, yet were still put in the wrong room. It took 3 days &amp; hours of time in the 'exclusive diamond club' to get it fixed. The priority check in is a disaster as most are in Mexico. It took almost 3 hours for our so called 'priority check in' with only 8 arriving early for this service. Food is average to put it nicely. I ... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Portland, Texas
Verified Traveler
Submitted on 07-10-2017
Would Return or Recommend: Yes
Great hotel, lots of things to do onsite, room was upgraded upon arrival. Food was good at the buffet, The Zen restaurant was great. Only negative I would report is the Photo shop is a rip off, $20.00 per picture and they will not budge on the price. Got 3 pictures on a disk (or we thought) got home and nothing is on the disk. Lesson learned take your own photos.
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