Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Cancun, Quintana Roo, Mexico (CUN)
Room rates from:
Per Adult Nightly
Hotel + Flight from
WAS
WAS
Starting from:
Per Guest for 5 Nights
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The Yucatan Platinum Princess All Suites and Spa is an All Adults Resort, taken to its finest expression, with an unbeatable location.
Style: A Modern Adults-Only Resort
Room & Rates
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Junior Suite Deluxe with Terrace (590 sq. ft.) - All-Inclusive
Starting from
Per Adult Nightly
Your All-Inclusive Plan Includes:
Maximum Occupancy: Three Adults
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- One International Buffet (breakfast, lunch and dinner)
- Four A La Carte Restaurants Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental Sushi/Teppanyaki)
- One Restaurant/Snack in the Pool Area
- One Grill in the Beach Area (hamburgers)
- Eight Bars (including swim-up bars)
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theater
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking / Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Maximum Occupancy: Three Adults
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Junior Suite Deluxe Swimout with Terrace (590 sq. ft.) - All-Inclusive
Starting from
Per Adult Nightly
Your All-Inclusive Plan Includes:
Maximum Occupancy: Three Adults
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- One International Buffet (breakfast, lunch and dinner)
- Four A La Carte Restaurants Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental Sushi/Teppanyaki)
- One Restaurant/Snack in the Pool Area
- One Grill in the Beach Area (hamburgers)
- Eight Bars (including swim-up bars)
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theater
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking / Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Maximum Occupancy: Three Adults
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Platinum Deluxe Junior Suite with Terrace (583 sq. ft.) - All-Inclusive
Starting from
Per Adult Nightly
Your All-Inclusive Plan Includes:
Additional Services Included In This Suite:
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- One International Buffet (breakfast, lunch and dinner)
- Four A La Carte Restaurants Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental Sushi/Teppanyaki)
- One Restaurant/Snack in the Pool Area
- One Grill in the Beach Area (hamburgers)
- Eight Bars (including swim-up bars)
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theater
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking/Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Additional Services Included In This Suite:
- In-Room Premium Bar
- DVD Library (in reception desk)
- Pillow Menu
- 24-Hour Room Service
- Nightly Turn Down Service
- Use of Bathrobes During Stay, Two Pairs of Slippers Per Room
- Private Check-In with Cold Towel and Welcome Drink on Arrival
- 24-Hour Concierge Service
- A La Carte Breakfast and Lunch in the Grill Restaurant
- One Water Circuit at the Spa (per adult, per week)
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Platinum Deluxe Junior Suite Swimout with Terrace (583 sq. ft.) - All-Inclusive
Starting from
Per Adult Nightly
Your All-Inclusive Plan Includes:
Additional Services Included In This Suite:
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- One International Buffet (breakfast, lunch and dinner)
- Four A La Carte Restaurants Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental Sushi/Teppanyaki)
- One Restaurant/Snack in the Pool Area
- One Grill in the Beach Area (hamburgers)
- Eight Bars (including swim-up bars)
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theater
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking / Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Additional Services Included In This Suite:
- In-Room Premium Bar
- DVD Library (in reception desk)
- Pillow Menu
- 24-Hour Room Service
- Nightly Turn Down Service
- Use of Bathrobes During Stay, Two Pairs of Slippers Per Room
- Private Check-In with Cold Towel and Welcome Drink on Arrival
- 24-Hour Concierge Service
- A La Carte Breakfast and Lunch in the Grill Restaurant
- One Water Circuit at the Spa (per adult, per week)
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Honeymoon Suite with Terrace Hydromassage Tub (887 sq. ft.) - All-Inclusive
Starting from
Per Adult Nightly
Your All-Inclusive Plan Includes:
Additional Services Included In This Suite:
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- One International Buffet (breakfast, lunch and dinner)
- Four A La Carte Restaurants Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental Sushi/Teppanyaki)
- One Restaurant/Snack in the Pool Area
- One Grill in the Beach Area (hamburgers)
- Eight Bars (including swim-up bars)
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theater
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking / Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Additional Services Included In This Suite:
- In-Room Premium Bar
- DVD Library (in reception desk)
- Pillow Menu
- 24-Hour Room Service
- Nightly Turn Down Service
- Use of Bathrobes During Stay, Two Pairs of Slippers Per Room
- Private Check-In with Cold Towel and Welcome Drink on Arrival
- 24-Hour Concierge Service
- A La Carte Breakfast and Lunch in the Grill Restaurant
- Reserved Area on the Beach with Butler Service (drinks only)
- One Water Circuit at the Spa (per adult, per week)
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Honeymoon Suite with Terrace Hydromassage Tub and Swim-Out (887 sq. ft.) - All-Inclusive
Starting from
Per Adult Nightly
Your All-Inclusive Plan Includes:
Additional Services Included In This Suite:
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- One International Buffet (breakfast, lunch and dinner)
- Four A La Carte Restaurants Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental Sushi/Teppanyaki)
- One Restaurant/Snack in the Pool Area
- One Grill in the Beach Area (hamburgers)
- Eight Bars (including swim-up bars)
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theater
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking / Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
Additional Services Included In This Suite:
- In-Room Premium Bar
- DVD Library (in reception desk)
- Pillow Menu
- 24-Hour Room Service
- Nightly Turn Down Service
- Use of Bathrobes During Stay, Two Pairs of Slippers Per Room
- Private Check-In with Cold Towel and Welcome Drink on Arrival
- 24-Hour Concierge Service
- A La Carte Breakfast and Lunch in the Grill Restaurant
- Reserved Area on the Beach with Butler Service (drinks only)
- One Water Circuit at the Spa (per adult, per week)
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Prolongacion 5ta Avenida, Mz 20 Lote 006,
Playa del Carmen,
Mexico
77710
Location
The Platinum Yucatan Princess All Suites and Spa Resort Adults Only is a 4.5-star all-inclusive hotel overlooking the crystal-clear waters of the Caribbean. Its excellent location allows you to explore Playa del Carmen, where you can enjoy great leisure facilities and a fantastic atmosphere on its streets thanks to the multitude of different options: exquisite cuisine in the restaurants, plus bars, craft shops, art, nightclubs, and much more.
Why Stay Here
- 2017 TOP TEN RIVIERA MAYA ALL-INCLUSIVE RESORT
- 2017 TOP TEN ALL SUITES ALL-INCLUSIVE RESORT
- All-Suites Resort
- 24-Hour All Inclusive
- All-Adults Luxury Property
- Elegant and Large Deluxe Junior Suite Accommodations with Terrace
- Many Fun Activities, Entertainment and Dining Options
- Close Distance to 5th Ave. in Playa del Carmen
- Stay in One Play at Three: Enjoy Full Access to Grand Sunset Princess and Grand Riviera Princess Adjacent to the Resort
Resort Details
Staying at the Platinum Yucatan Princess you can enjoy a beachfront hotel with amazing views of the idyllic scenery which surrounds our resort in Riviera Maya. All perfect for romantic getaways or for starting the day with energy and your favorite sports. All in a haven of luxury and tranquility that only an Adults Only Hotel is able to offer.
All-Inclusive Details
- Large and Modern Deluxe Junior Suite Accommodations
- Butler Service on the Beach
- All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
- Unlimited Domestic and Imported Premium Brand Beverages
- Room Service
- Six Restaurants includes Four A La Carte Without Previous Reservation (one Italian, one grill/Tex Mex, one international and one oriental serving Sushi/Teppanyaki), One Restaurant/Snack in the Pool Area and One Grill in the Beach Area (hamburgers)
- Seven Bars Including Swim-Up Bars
- 13 Pools in the Complex
- Use of Fully Equipped Fitness Center, Six Tennis Courts, and Baseball Practice Field
- Organized Daytime Activities and Nightly Entertainment at the Theatre
- Access to Club La Salsa
- Use of Non-Motorized Water Sports
- One Multi-Use Court (basketball, football, etc.)
- Six Tennis Courts, Baseball Practice Field and Golf Driving Range
- Non-Motorized Water Sports
- Introductory Scuba Lesson in Pool (one lesson per person per stay)
- Open Trail for Walking/Running
- Free Internet Connection
- Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
- All Taxes and Gratuities
Accommodation Details
Resort have 472 Luxury Junior Suites with superb design, comfort, relaxation and privacy for a holiday with your partner in the Caribbean. The Junior Suites are perfect for a romantic getaway thanks to the attention detail demanded by the most discerning Guests. The Junior Suite Deluxe and Junior Suite Deluxe Swimout rooms (with direct access to the pool), as well as the Platinum Deluxe rooms and Honeymoon Suites with their special customized services are highly recommended. In addition, if you choose the Honeymoon Suite Swimout you can bathe under the stars whenever you wish thanks to the hot tub on the Suite terrace. Absolute luxury!
Thanks to its full range of services, you can enjoy free Wi-Fi throughout the hotel and have access to all of the resort facilities, including the facilities at the Grand Riviera Princess and Grand Sunset Princess hotels located next door, access to 13 pools (some with bar), and the Sport Park where you can try your hand at tennis, baseball, paddle board, and more. Resort offers a wide variety of daytime and evening entertainment activities. The resort also offers exquisite cuisine alongside the sea at any of the themed restaurants, such as the TAO restaurant, the Aroma restaurant with its international cuisine, or the Yucatan buffet restaurant.
Experience truly memorable vacations in Mexico at the Platinum Yucatan Princess All Suites and Spa Resort Adults Only, enveloped by the most exquisite luxury, comfort and exclusivity designed for the most discerning guests.
Within the resort there are two reception areas conveniently located at the heart of the resort, providing a personalized and exclusive service to Guests in the Deluxe Suites or Platinum, Honeymoon Suites.
Guests who choose the Platinum Suite Deluxe and Platinum Deluxe Swimout also have nearby all the restaurant, spa and wellness center services. For Guests who seek nothing but the luxurious best, we provide a Honeymoon Suite and Honeymoon Swimout Suite only for couples, with special details such as round beds and a magnificent location almost touching the beach! Enjoy unforgettable moments in the Jacuzzi on the terrace overlooking the sea.
At the Platinum Yucatan Princess All Suites and Spa Resort Adults Only your comfort is the highest priority!
Restaurants, Lounges & Bars
First class service and exquisite cuisine in Riviera Maya.
The All Inclusive service at the Yucatan Princess All Suites and Spa Resort Adults Only provides access to all of the restaurants and bars in the resort. Enjoy an exquisite and varied dining experience in our wide range of restaurants, creating a gourmet world tour passing through Italy, Asia, Mexico, a beachside grill, and much more; six restaurants and eight bars (including wet bars in the pools) with an extensive choice of Mexican and international drinks.
Special mention must be made of our Aroma Restaurant, specializing in international gourmet cuisine, and the Skylights Restaurant, located in a privileged area of the hotel with spectacular views of Playa del Carmen and the wild scenery of the Riviera Maya, creating a truly unique atmosphere. And for special moments and celebrations for couples, we have exclusive and romantic areas such as our Chill Out Beach Club (available with extra charge).
Resort also offers a full-service international buffet serving breakfast, lunch and dinner, with extensive choice and superior quality products.
Resort also offers a full-service international buffet serving breakfast, lunch and dinner, with extensive choice and superior quality products.
A careful selection of fine cuisine that combines quality, service and variety makes the hotel restaurants a real treat for all the senses, with an all-inclusive service at the level of the finest restaurants in Riviera Maya.
Bookings are not required for restaurants, except in the Skylights restaurant which is not included in the All-Inclusive service but is available with extra cost.
Bookings are not required for restaurants, except in the Skylights restaurant which is not included in the All-Inclusive service but is available with extra cost.
Each restaurant has its own dress code and the Resort requests that Guest comply with the indications for each restaurant.
Yucatan Restaurant:
- All-Inclusive Buffet Restaurant
- Cuisine Type: International Buffet
- Reservation: Not Required
- Non-Smoking Inside the Restaurant. Smoking Area on the Terrace
- A/C and Terrace
- Opening Times -Breakfast: 7:00 A.M. - 10:30 A.M. - Lunch: 12:00 P.M. - 3:00 P.M. - Dinner: 6:00 P.M. - 11:00 P.M.
- Dress Code: Not Allowed to Enter Barefoot, with Swimming Suits and Wet Clothes. For Gentleman is Mandatory to Wear Shirt with Sleeves
Pools & Spas
More than 1230 square miles dedicated to the care of the body and mind.
Princess Spa
A time to enjoy sensations, beauty treatments, spacious pools, whirlpool, team of professionals at your disposal for your program and individual treatment, saunas, fitness room and very bright spaces.
Types of Booths
Three cabins with Jacuzzi. Two cabins for face and body with showers. Three double massage cabins.
Princess Spa Platinum Circuit
The facilities include sauna, steam, hot Jacuzzi and relaxation area. After your massage you may treat yourself at the relaxation area and enjoy a refreshing drink. Princess Spa has Platinum Yucatan Massage treatments, aromatherapy, reflexology, anti-stress rituals, hot stones and more. The Spa also has steam baths and showers, available for everyone.Weddings
Complimentary Honeymoon Package Includes:
- One King Bed in Your Room
- Special Decoration in the Room on the Arrival Date
- One Bottle of Sparkling Wine
- One Fruit Basket
- Nightly Turndown Service
- Welcome Cocktail
- Complimentary Photo Souvenir During Cocktail
- Late Check-Out (subject to availability)
- Honeymoon Couple must Present Proof of Marriage at the Resort upon Check-In (marriage must have taken place within 30 days of arrival. Please request your honeymoon package at time of booking)
Imagine a wedding in Riviera Maya, in an extraordinary setting right next to the crystal-clear turquoise waters and exotic Caribbean beaches.
At the 4.5-star Hotel Platinum Yucatan Princess, their aim is to take care of every single detail to make your wedding in the Caribbean truly unforgettable.
They have prepared special wedding packages that include a range of possibilities from which to choose: a ceremony on the beach, honeymooner amenities and special decoration, pampering services for the bride, a keepsake gift for the newlyweds, and much more ... Choose yours and start to imagine the big day right now:
- ROYALTY Package
- MAGICAL Package
- Symbolic Ceremony PRINCESS Package
- MAYA CEREMONY (mayan symbolic ceremony)
- INFINITY Package (renewal of vows)
- ROMANCE Honeymoon Package
It will be such a very special day and you will not have to worry about a thing. The team at the Hotel Platinum Yucatan Princess will take care of everything.
Entertainment & Activities
At the Platinum Yucatan Princess they aim to make your vacation in the Riviera Maya a genuine vacation in its purest state. Thats why they provide a full range of sports, leisure and entertainment facilities.
To do some sport and stay fit during the holidays, there are six tennis courts, a multipurpose court for soccer, basketball, and more, plus their Sports Park, a leisure area surrounded by a magnificent lake . You can also enjoy the unique experience of joining the world of diving in Riviera Maya through the various water sports activities, in addition to the Resorts daytime and evening entertainment programs.
Wildlife lovers can explore and discover the wonderful scenery surrounding the resort in Riviera Maya, using the walkway we have prepared for walkers and joggers.
Could one ask for more? You can not only enjoy all the facilities at this resort, you also have access to all of the facilities and services at the Grand Riviera Princess and Grand Sunset Princess Hotels.
AMENITIES:
- 24 Hour Security
- 24-Hour Front Desk
- All Suite Hotel
- All-Adults
- All-Inclusive
- Audio/Visual Equipment (+)
- Banquet Facility (+)
- Beachfront
- Business Services (+)
- Car Rental Desk (+)
- Cocktail Lounge
- Coffee Shop
- Complimentary Use of Bathrobe and Slippers
- Concierge Desk
- Currency Exchange
- Dry Cleaning Service (+)
- Elevators
- Exercise Gym
- Exterior Corridors
- Fine Dining
- Fishing (nearby) (+)
- Fitness Classes
- Free Parking
- Free Wi-Fi
- Gift Shop on Property (+)
- Golf (nearby) (+)
- Honeymoon Amenities
- Horseback Riding (nearby) (+)
- Interior Corridors
- Laundry/Valet service (+)
- Live Entertainment/DJ
- Lounges/Bars
- Luxury Resorts
- Massage Services (+)
- Massage Therapist (+)
- Medical Services (+)
- Multilingual Staff
- Multiple Swimming Pools
- Non-Motorized Water Sports (nearby) (+)
- On-Site Dive Shop (+)
- On-Site Entertainment
- On-Site Nightclub (+)
- On-Site Travel Agency
- Outdoor Pool
- Parking
- Poolside Bar
- Porter / Bellhop
- Properties with Word of Mouth Testimonials
- Restaurant
- Room Service Included
- Safe deposit box (+)
- Scuba Diving (nearby) (+)
- Security Guard
- Shops and commercial services (nearby) (+)
- Snack Bar
- Solarium
- Spa Services (+)
- Stay at 1-Play at 3
- Sun Deck
- Swimming Pool
- Top 10 Hotel
- VIP Rooms
- Wake-Up Service
- Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
(*) = Free, some restrictions may apply
4.3 / 5
Based on 75 reviews 0
Based on 75 reviews 0
Based on 350 reviews 0
Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
One Week Trip At Yucatan Princess
Carmen
from San Francisco, Ca
Verified Traveler
Submitted on 09-12-2017
Would Return or Recommend: No
We stayed at the Yucatan Princess from 9/1-9/8 in their deluxe suite. Let me first start with the staff: they are all very friendly, wonderful, helpful and HARD working. They go above and beyond to make you feel welcomed and make sure you have what you need. I am talking about from housekeeping to entertainment folks, all of them are very nice. Drinks were good and food was okay for all inclusive. The one thing I have to complain about is the rooms. The rooms are not well kept at all. The cu...
We stayed at the Yucatan Princess from 9/1-9/8 in their deluxe suite. <br /><br />Let me first start with the staff: they are all very friendly, wonderful, helpful and HARD working. They go above and beyond to make you feel welcomed and make sure you have what you need. I am talking about from housekeeping to entertainment folks, all of them are very nice. Drinks were good and food was okay for all inclusive. <br /><br />The one thing I have to complain about is the rooms. The rooms are not well kept at all. The curtains were moldy, the shower and sinks were also moldy - I would think these items would be checked upon having someone check out. You could tell the spreadsheet was not changed but I did ask for an extra sheet and they brought me one. The pillows were not confortable although the bed was. The decoration pillows smell so bad of mildew. I understand we are on the beach and I didn't make a big deal about this but I think the hotel needs to pay more attention to these items. This has NOTHING to do with the cleaning crew, housekeeping does a nice job. I am talking about HOTEL MAINTENANCE. There were areas of the hotel you can tell are worn down. Walls, walkways, tables, all these things should be kept up. I was so disappointed because it is expensive to stay here. I expected so much more. I have nothing bad to say about the employees but the property is not the greatest. I have stayed at other princess hotels and this is by far the best BUT for the amount of money they charge they need to maintain the property.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Fun
Member
from Dallas, Tx
Verified Traveler
Submitted on 09-04-2017
Would Return or Recommend: Yes
This resort is huge yet intimate. We stayed in the all adult area. The staff at the front desk and at the Yucatan restaurant made my days there wonderful. The staff overall is friendly and helpful. There are enough activities at the resort so you do not have to leave unless you want to. The food is good & the drinks are very good. There are multiple dinner options as well. Please make your dinner reservations early.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Plantinum All The Way
Sherie
from Baltimore, Maryland
Verified Traveler
Submitted on 09-01-2017
Would Return or Recommend: Yes
My stay at the platinum Yucatan Princess in Mexico was AWESOME.! The staff were the very best from check in to the entertainment committee. My room was right off the min pool which had activities from morning until about 6pm. Fun at all times. we never left the resort because there was so much to do and plenty of relaxation as well. I met some wonderful people from all over the world. I would definitely go back. My only gripe Is the the mixed drinks had a weird tastes because the juices and soda...
My stay at the platinum Yucatan Princess in Mexico was AWESOME.! The staff were the very best from check in to the entertainment committee. My room was right off the min pool which had activities from morning until about 6pm. Fun at all times. we never left the resort because there was so much to do and plenty of relaxation as well. I met some wonderful people from all over the world. I would definitely go back. My only gripe Is the the mixed drinks had a weird tastes because the juices and sodas have a different taste than American drinks
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
P Y Review
Vantiana
from Highland , Indiana
Verified Traveler
Submitted on 08-23-2017
Would Return or Recommend: Yes
I was nervous when I initially got in and my room wasn't ready, the issue was quickly resolved. I have nothing bad to say, the staff food and entertainment exceeded my expectations
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
My Trip To Playa Del Carmen
Shirley Diaz
from Whittier, California
Verified Traveler
Submitted on 08-21-2017
Would Return or Recommend: Yes
The staff were friendly. The atmosphere was definitely adult oriented. Plenty of quiet pools for relaxation. The main pool offered several activities for those who wanted to participate or observe. There was also various evening entertainment. The beach was beautiful! I enjoyed the quiet relaxation on the beach in the early mornings watching the sun rise. I've already recommended this resort to my family, friends and co-workers via social media.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Trip To Cancun
Antonio
from Palmdale, Ca
Verified Traveler
Submitted on 08-14-2017
Would Return or Recommend: Yes
All I have to say is go! Worth every dime
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Platinum Yucatán Princess
Alice Hanson
from Ft. Worth , Tx
Verified Traveler
Submitted on 08-11-2017
Would Return or Recommend: Yes
The hotel is beautiful. The workers are outstanding. Our swimout room is what saved me from a not so great vacation to outstanding. The beach is Very small and Very rocky! The bad part about the pool which was wonderful is that it is only open from 8 AM TO 8 PM! I feel since it is an all adult complex we should at least be able to swim until 10PM! That is the main reason I would not return. I go for beach and swim relaxation. I will recommend this resort to my friends but will tell them about t...
The hotel is beautiful. The workers are outstanding. Our swimout room is what saved me from a not so great vacation to outstanding. The beach is Very small and Very rocky! The bad part about the pool which was wonderful is that it is only open from 8 AM TO 8 PM! I feel since it is an all adult complex we should at least be able to swim until 10PM! That is the main reason I would not return. I go for beach and swim relaxation. I will recommend this resort to my friends but will tell them about the rules and beach.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
G.O.A.T
Reynaldo Pesantez
from Hackensack, New Jersey
Verified Traveler
Submitted on 07-22-2017
Would Return or Recommend: Yes
Godlike you have to see it to believe it
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Cancun June 2017
Lakieya
from Upper Darby, Pa
Verified Traveler
Submitted on 06-20-2017
Would Return or Recommend: Yes
This hotel is beautiful, the customer service was excellent. Noooo complaints what so ever I had a wonderful experience, would recommend
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Execellent
Linda
from Whiting, Nj
Verified Traveler
Submitted on 06-16-2017
Would Return or Recommend: Yes
THE STAFF IS TOP NOTCH. EXCELLENT VACATION FROM A 6TH TIME RETURNING GUEST.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Great 1st 'Sun' Holiday
Shari M
from Cereal
Submitted on 02-10-2017
We had a room in the Family area of the resort, so our own private pool, semi-private restaurant, etc. Resort grounds are beautiful, and the rooms were very clean. The pirate restaurant was never busy and always served very good, hot food. We had our favorite waiters, Israel and Sergio, which always treated us well. We enjoyed some of the shows at the theatre, but maybe a little too much of all the same dancing. But in saying that, the dancers are very talented.
The only downside was that ...
We had a room in the Family area of the resort, so our own private pool, semi-private restaurant, etc. Resort grounds are beautiful, and the rooms were very clean. The pirate restaurant was never busy and always served very good, hot food. We had our favorite waiters, Israel and Sergio, which always treated us well. We enjoyed some of the shows at the theatre, but maybe a little too much of all the same dancing. But in saying that, the dancers are very talented.
The only downside was that this resort (and I'm sure most have them) are the people who worked at Royal Holiday who kept bugging us every time we passed them. I understand it is a job, but I didn't feel it was necessary in an all inclusive, when we are all ready paying to stay with them.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Good choice on balance
Kris E
from Cibolo
Submitted on 02-05-2017
Kids love the resort. The buffets are good and kids loved the beach. We didn't sieve much time in the family pools, they seem to simple, but the main pools were great. One of the kids (ages 10,7,3) favorite things here were the coatis (adorable racoon type animals that seem fairly safe) we feed then crackers after dinner. We did xcaret and Tulum but it's fine to spend the day at the resort enjoying ice cream parlor and fun non-alcoholic drinks. The kids club reviews were a big reason we cho...
Kids love the resort. The buffets are good and kids loved the beach. We didn't sieve much time in the family pools, they seem to simple, but the main pools were great. One of the kids (ages 10,7,3) favorite things here were the coatis (adorable racoon type animals that seem fairly safe) we feed then crackers after dinner. We did xcaret and Tulum but it's fine to spend the day at the resort enjoying ice cream parlor and fun non-alcoholic drinks. The kids club reviews were a big reason we choose this one but the activities were more geared towards the younger ages, so we didn't use it much. For service, it's best to talk to the family club concierge. If you see ants or spiders somewhere, remember your in the middle of a jungle, and call service for help.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Everything is great except...
Jingjing_amy
from Vancouver, Canada
Submitted on 02-01-2017
I read many negative reviews on this resort but did't want to believe them, cuz I think ppl shouldn't be too picky and criticize every little thing when you're vacationing in another country.
Let me start with the good thing, hotel ground is beautiful, and very clean. Room is spacious and cater to little kids, my 4yr old love the kids bath robe and slippers, make her feel like a grown up. But I found the bulk bed is not very kids friendly, there's no handle to hold on when you're climbing, ...
I read many negative reviews on this resort but did't want to believe them, cuz I think ppl shouldn't be too picky and criticize every little thing when you're vacationing in another country.
Let me start with the good thing, hotel ground is beautiful, and very clean. Room is spacious and cater to little kids, my 4yr old love the kids bath robe and slippers, make her feel like a grown up. But I found the bulk bed is not very kids friendly, there's no handle to hold on when you're climbing, I tried to climb up and found it not very easy.
I love where the family club located, It's quiet and close to buffet and restaurant, close to kids club, mini pool and playground. We had a swim up room but didn't get to use it too often as we went in January and the pool water is cold, we went to the kids pool and beach instead. The family club girls are great, lots activities and shows for little ones.
The beach is beautiful, there's plenty beach chair in the shade if you go in the afternoon. Clear water, soft sand, it's perfect.
Service is great, we didn't had to wait in line when we check in, luggage came with in 10min, waiter at buffet restaurant remembers my daughter's name, we had everything we could asked for.
Now the only thing I don't like is the food, I thought I would only take off one star for food but by the end of the 7day stay I have to take off two. I'm not a picky eater, I don't usually go to fancy restaurant, but the food here is bad. Everything is extremely SALTY! Maybe that's with all Mexican food? It's probably the worst food I ever ate in a restaurant. The sushi rice is hard as rock, I booked 4 restaurant and only went two and give up, we went to miso and mama Mia, the restaurant food is exactly like buffet, there's no food on their menu you can't find on buffet and they taste the same, the sushi same hard like rock. No presentations whatsoever, I felt like they just took my order and went to buffet to get it. There's one night with Chinese food and it was horrible horrible, it looks like one thing and taste like another... imagine food court food 100times worse...
I often need to stuff myself with fruit and desert.
I would highly recommend the hotel management hire some real chief, this is the reason I won't book back again, a 4 or 5 star hotel should have some average quality food.
So bottom line, if you don't care about the food, this resort is amazing.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Not worth the money it cost
Vanessa M
from Guelph, Canada
Submitted on 01-30-2017
I traveled here the first week of January with my 3 kids and husband. We stayed in the Family Suites with the bunk beds. The very beginning of this trip started off terrible as one of the bell Boys sent us in the wrong direction to check in because we preferred to take our own bags to our room. Very unorganized check ins sending us to Family Suites check in and then back to main lobby. The bell Boy was rude and dismissive once he realized he was not getting money from us. The rest of the tr...
I traveled here the first week of January with my 3 kids and husband. We stayed in the Family Suites with the bunk beds. The very beginning of this trip started off terrible as one of the bell Boys sent us in the wrong direction to check in because we preferred to take our own bags to our room. Very unorganized check ins sending us to Family Suites check in and then back to main lobby. The bell Boy was rude and dismissive once he realized he was not getting money from us. The rest of the trip did not improve, the resort is way too big and always over packed at the beach and pools. People leave their towels by the pool and don't even use them, leaving our family of 5 without seats near the shallow area for my 4 year old twins. The food was nothing special, even La hacienda was mediocre. Our room had one shelf for clothes storage for the 5 of us, plus we had so much sand fleas in our room. We all woke up with bites on our bodies and I was constantly waking up in the middle of the night with the feelings of bugs on us ..which I found dead bugs in the bed the next morning. Lastly the power went out twice to the whole resort leaving my 8 year old daughter terrified in the washroom. This was not sorted out for over an hour where it was in complete darkness. Not to mention the people who worked at Royal Holiday kept harassing us every time we passed them,. Within one day we were stopped over 4 times trying to be sold by them..completely unprofessional and we felt we couldn't walk a certain way because of them. I would NEVER return here and we paid over $7500 for this trip that I wish we choose somewhere else.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Impressive
dorothydiaz19
from Bolton, Ontario
Submitted on 01-23-2017
We arrived on Dec 31st...there was a bit of a delay with our room. Once we got our room and things settled...the rest of the stay was amazing. We observed very hard working staff who were extremely helpful. The beach was clean with a lot of beach chairs. The night entertainment with live singers and bands was great. They have an ice cream shop in the Family Club area which we enjoyed a lot.
Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Fabulous...
Janine R
from
Submitted on 01-23-2017
Well where do I start...we are a family of 4 boys aged 8 & 7.
Firstly please ignore the bad reviews on here because I left England very weary after reading some of the older reviews & I can honestly say I was not put off or upset with any part of this hotel. It was fabulous.
We stayed in a family swim up room on the Riviera side.Outstounding room/clean everything we needed & more. We didn't use the swim up room as much as we thought but the children loved it.
The hotel itself is a mirror image...
Well where do I start...we are a family of 4 boys aged 8 & 7.
Firstly please ignore the bad reviews on here because I left England very weary after reading some of the older reviews & I can honestly say I was not put off or upset with any part of this hotel. It was fabulous.
We stayed in a family swim up room on the Riviera side.Outstounding room/clean everything we needed & more. We didn't use the swim up room as much as we thought but the children loved it.
The hotel itself is a mirror image which runs parallel on 2 sides. The staff were amazing...a special thankyou to Ramone the waiter in the riviera snack buffet resturant. He is so attentive & thoughtful. Always looking out to see if you need anything. My wine glass being topped! Simple things but very noted. My boys loved him so much they gave him a lovely note and picture to say so...
The entertainment team were such a hard working team. We thoroughly enjoyed the day time activities by the pool & the evening performances. They were amazing so thankyou for entertaining every night!!
We stayed from boxing day till January 9th and I've never had such a wonderful new years celebration like this before. It was a fantastic night and one I was always treasure.
The beach was beautiful/kept clean & plenty of beds. The weather was lovely plenty of sunshine. A few rain showers or cloud from time to time but a welcome break occasionally.
Lots of pools to choose from so if you want a quiet pool/lively/kids or normal pool there is plenty of room.
The buffet resturant was superb,the snack bar at the sports bar was lovely with pool tables. The A la Carte restaurants were lovely too. We booked most on arrival so made a nice change from the buffet.
The boys loved the popcorn on tap every night....so if your a fan the kids will love it!
We loved meeting fellow friends from all over...but a lot of Americans & Canadians which loved chatting to us,so friendly.
I was sad to leave as we can honestly say we enjoyed our first trip time Mexico immensely and maybe one day return.
I would give this hotel 5 out of 5
Thankyou for having us,hope this will be helpful.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Great for Families!
melissalN481RC
from 150 Great Wolf Drive
Submitted on 01-23-2017
The room and grounds are beautiful and clean! Staff are very nice and attentive!The Pirate Buffet was awesome for the kids, they could play on the ship while we waited for our food. They also made balloon swords for them. We booked the swim up pool room and it was worth it. They let you use monitors and push cars for your stay, which was awesome! We would def. go back the weather was 82 and sunny in January.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Exceeded our expectations
riley181
from London, United Kingdom
Submitted on 01-21-2017
OMG....
We stayed from the 26th December 2016 - 9th Jan 2017.
This was our first visit to MEXICO.
We did the usual trip advisor reviews and having been and done it we are overwhelmed with our experience.
On arrival 20mins then into our room.
Room - swim up on the family side, brilliant. Our 7 & 8 year old boys loved it.
Swimming pools were great and the entertainment during the day was outstanding.
All food was fantastic so I am absolutely gob smacked from some reviews.
Riviera snack buff...
OMG....
We stayed from the 26th December 2016 - 9th Jan 2017.
This was our first visit to MEXICO.
We did the usual trip advisor reviews and having been and done it we are overwhelmed with our experience.
On arrival 20mins then into our room.
Room - swim up on the family side, brilliant. Our 7 & 8 year old boys loved it.
Swimming pools were great and the entertainment during the day was outstanding.
All food was fantastic so I am absolutely gob smacked from some reviews.
Riviera snack buffet Ramone was extra spectacular.
Beach was a blast and weather was glorious.
New years eve was out of this world. What a night thanks to the entertainment. It was our best night here.
5th avenue sports bar was great and 24hrs. Taco and burger stands were amazing. The beach snack bar was good too. (DON'T FEED THE COATIES)
To summerise we want to thank everyone at the GRAND RIVIERA PRINCESS for an unforgettable 2week holiday.
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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Fantastic Resort
jolly2017
from Ottawa, Ontario
Submitted on 01-17-2017
The resort was a great experience-extremely friendly staff, fabulous restaurants including a 24 hour sport grlll and good housekeeping.The beach was well maintained, the pools were clean. Child friendly shows!!!
Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Grand Riviera Princess - Family Club
sanzod
from Thunder Bay, Canada
Submitted on 01-17-2017
Dec. 28, 2016-Jan. 4, 2017
Overall the resort is great! The pools were great, the beach was great and the entire family enjoyed the stay.
The Resort:
The Resort is essentially 2 hotels together (Grand Riviera and Sunset Princess) with a few "exclusive areas". We stayed at the Grand Riviera in the Family Club (which is sort of exclusive in that only those with a proper arm band can use the pool and children's area).
The two hotels have accommodations basically bordering the resort, with cent...
Dec. 28, 2016-Jan. 4, 2017
Overall the resort is great! The pools were great, the beach was great and the entire family enjoyed the stay.
The Resort:
The Resort is essentially 2 hotels together (Grand Riviera and Sunset Princess) with a few "exclusive areas". We stayed at the Grand Riviera in the Family Club (which is sort of exclusive in that only those with a proper arm band can use the pool and children's area).
The two hotels have accommodations basically bordering the resort, with centrally located pools, and restaurants and entertainment areas.
The resort is BIG!! It would take us, with little ones walking, 15 min to walk from the front desk to the beach. Good news! There is a shuttle the drives back and forth and will pick you up and stop anywhere along the route. It goes all day and night, basically every 5-10 min.
Our Room:
We had a swim out room, the rooms were perfect for us. We have 3 young children and the room had a bunk bed, with a trundle below, so all 3 kids felt like there were "having a sleepover". We had a large spa type tub which made it easier to wash little ones, and a shower. The rooms were clean and the service was great.
We did use the swim out pool many days, but the water was cool/cold, as it is shaded most of the day. But it didn't stop us from using it. The children's pool/play area was excellent, especially for little ones. Quieter than the larger pools and not over crowded. The kids were there everyday, and asked for it every day.
The Beach:
The beach was great, I only wish we could have been out there longer... I need the sun! We found the beach to be clean and there was lots of area for us. One limit for parents, there was only one "bar" and the lines to get a drink were long at times.
The Pools:
The Family Club pool was perfect! Kids loved it and us parents enjoyed it with the kids.
The larger pools, basically in the middle, were good. We found the closer you get to the beach the louder it was, which is ok if you are looking for more excitement. There are buffet restaurants close to the beach so you don't have to head all the way back in to get food.
Food:
We found the food great. There was always lots to choose from and never a shortage of anything. There can be long waits for the "main dish" but there was lots of variety to chose from the buffets areas.
The Family Club Restaurant was great. My kids called it the "Pirate Restaurant" because of the decor. My kids (who are picky) had no problem finding food that they would eat for any meal that we attended. The service is top notch and I would recommend it to anyone who stays here.
DO NOT miss the Ice Cream bar!!! located next to the Family Club restaurant.
Staff:
Everyone is super friendly and always smiling!
Entertainment:
Great! The evening shows great, the kids loved them. The team is very friendly and trying to get you involved.
We were there over New Year's Eve!!! Great party. One of the most memorable for my wife and I.
We definitely recommend this place and would return for sure.
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