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TODAY: Extra 10% OFF -or- $200 OFF Pkg

BRAND NEW: The Grand at Moon Palace - All-Inclusive A BOOKIT PREFERRED RESORT

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$449 $252
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$3,689 $1,429
Per Guest for 5 Nights
2.5/5 BookIt.com Guest Rating
Based on 12 reviews
Moon Palace won the number one spot on USA Today`s Best All-Inclusive Resort Readers travel award.
Style: Luxurious and Entertaining
Room & Rates
Grand Deluxe Resort View - All-Inclusive - Up to $2,500 in Resort Credits - BRAND NEW: The Grand at Moon Palace - All-Inclusive - 2

Grand Deluxe Resort View - All-Inclusive - Up to $2,500 in Resort Credits

Starting from
$449 $252
Per Adult Nightly
Up to $2,500 in FREE Resort Credits:
  • $500 Resort Credit on 3 Nights
  • $750 Resort Credit on 4 Nights
  • $1,500 Resort Credit on 5-8 Nights
  • $2,000 Resort Credit on 9-11 Nights
  • $2,500 Resort Credit on 12+ Nights
Resort credits are per room, per stay to be used towards golf, spa treatments, tours and more. Resort credits are redeemable at property and do not include Federal Tax of 16%. Inclusions and values may vary without notice.
 
Resort Credit can be applied towards:
  • Chichen Itza Tour: $160 Per Person
  • Isla Mujeres Tour: $89 Per Person
  • Zip Line: $90 Per Person
  • Dolphin Ultimate Gold: $149 Per Person
  • Chefs Dinner: $99 Per Person
  • Romantic Dinner: $150 Per Person
  • Valladolid Colonial: $110 Per Person
  • Fly Board: $199 Per Person
Your All-Inclusive Plan Includes:
  • All Meals Included Every Day; Breakfast, Lunch and Dinner, Buffet or a La Carte Dinner
  • Domestic and Imported Top Shelf Drinks
  • Use of the Facilities of all Palace Resorts in Cancun (except Le Blanc), Cozumel and the Riviera Maya
  • Transportation to The Moon Spa and Golf Club
  • Unlimited Phone Calls to Mexico, USA and Canada From Your Room, Some Restrictions Apply
  • Complimentary Wi-Fi Throughout the Resort
  • 24-Hour Room Service
  • Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly
  • Use of Non-Motorized Water Sports
  • Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
  • Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
  • Use of Bicycles, Billiards, Ping-Pong and Table Games
Enjoy the peacefulness of your stay in one of the Grand Deluxe Resort View Rooms which will be waiting for you with a nice welcome bottle of wine as part of the amenities you will find in this room. The room features one king bed or two double beds, a double whirlpool tub, private bath with shower, balcony with chaise lounge, table and chairs, sitting area, liquor dispenser, daily refreshed mini-bar with sodas, bottled water, juices as well as domestic and imported beers. Room snacks including chips and crackers. Other amenities include a coffee maker, CHI bath amenities, bathrobes and slippers, professional hair dryer and straightener, iron/ironing board, digital safe (laptop size), individually-controlled A/C, direct dial telephone, Smart TV with Youtube, vTuner and Weather Channel, alarm clock/radio/iPod dock, 24-hour room service and turn-down service. This is a non-smoking room. The rooms also feature free Wi-Fi, a resort view, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, and an exclusive beach bag as well as a white jute bag (giveaway).
 
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Hide room details
Grand Deluxe Garden View - All-Inclusive - Up to $2,500 in Resort Credits - BRAND NEW: The Grand at Moon Palace - All-Inclusive - 1

Grand Deluxe Garden View - All-Inclusive - Up to $2,500 in Resort Credits

Starting from
$453 $254
Per Adult Nightly
Up to $2,500 in FREE Resort Credits:
  • $500 Resort Credit on 3 Nights
  • $750 Resort Credit on 4 Nights
  • $1,500 Resort Credit on 5-8 Nights
  • $2,000 Resort Credit on 9-11 Nights
  • $2,500 Resort Credit on 12+ Nights
Resort credits are per room, per stay to be used towards golf, spa treatments, tours and more. Resort credits are redeemable at property and do not include Federal Tax of 16%. Inclusions and values may vary without notice.
 
Resort Credit can be applied towards:
  • Chichen Itza Tour: $160 Per Person
  • Isla Mujeres Tour: $89 Per Person
  • Zip Line: $90 Per Person
  • Dolphin Ultimate Gold: $149 Per Person
  • Chefs Dinner: $99  Per Person
  • Romantic Dinner: $150 Per Person
  • Valladolid Colonial: $110 Per Person
  • Fly Board: $199 Per Person
Your All-Inclusive Plan Includes:
  • All Meals Included Every Day; Breakfast, Lunch and Dinner, Buffet or a La Carte Dinner
  • Domestic and Imported Top Shelf Drinks
  • Use of the Facilities of All Palace Resorts in Cancun (except Le Blanc), Cozumel and the Riviera Maya
  • Transportation to The Moon Spa and Golf Club
  • Unlimited Phone Calls to Mexico, USA and Canada From Your Room, Some Restrictions Apply
  • Complimentary Wi-Fi Through the Resort
  • 24-Hour Room Service
  • Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly 
  • Use of Non-Motorized Water Sports
  • Use Tennis Courts, Two Basketball Courts, Two  Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two  Fitness Centers and Sauna/Steam Room
  • Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
  • Use of Bicycles, Billiards, Ping-Pong and Table Games
Enjoy the peacefulness of your stay in one of the Grand Deluxe Garden View Rooms which will be waiting for you with a nice welcome bottle of wine as part of the amenities you will find in this room. The room features one king bed or two double beds, a double whirlpool tub, private bath with shower, balcony with chaise lounge, table and chairs, sitting area, liquor dispenser, daily refreshed mini-bar with sodas, bottled water, juices as well as domestic and imported beers. Room snacks including chips and crackers. Other amenities include a coffee maker, CHI bath amenities, bathrobes and slippers, professional hair dryer and straightener, iron/ironing board, digital safe (laptop size), individually-controlled A/C, direct dial telephone, Smart TV with Youtube, vTuner and Weather Channel, alarm clock/radio/iPod dock, 24-hour room service and turn-down service. This is a non-smoking room. The rooms also feature Free Wi-Fi, a garden view, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, and an exclusive beach bag as well as a white jute bag (giveaway).
 
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Hide room details
Grand Swim Up-Suite - All-Inclusive - Up to $2,500 in Resort Credits - BRAND NEW: The Grand at Moon Palace - All-Inclusive - 3

Grand Swim Up-Suite - All-Inclusive - Up to $2,500 in Resort Credits

Starting from
$499 $294
Per Adult Nightly
Up to $2,500 in FREE Resort Credits:
  • $500 Resort Credit on 3 Nights
  • $750 Resort Credit on 4 Nights
  • $1,500 Resort Credit on 5-8 Nights
  • $2,000 Resort Credit on 9-11 Nights
  • $2,500 Resort Credit on 12+ Nights
Resort credits are per room, per stay to be used towards golf, spa treatments, tours and more. Resort credits are redeemable at property and do not include Federal Tax of 16%. Inclusions and values may vary without notice.
 
Resort Credit can be applied towards:
  • Chichen Itza Tour: $160 Per Person
  • Isla Mujeres Tour: $89  Per person
  • Zip Line: $90 Per Person
  • Dolphin Ultimate Gold: $149 Per Person
  • Chefs Dinner: $99 Per Person
  • Romantic Dinner: $150 Per Person
  • Valladolid Colonial: $110 Per Person
  • Fly Board: $199 Per Person
Your All-Inclusive Plan Includes:
  • All Meals Included Every Day; Breakfast, Lunch and Dinner, Buffet or a La Carte Dinner
  • Domestic and Imported Top Shelf Drinks
  • Use of the Facilities of All Palace Resorts in Cancun (except Le Blanc), Cozumel and the Riviera Maya
  • Transportation to The Moon Spa and Golf Club
  • Unlimited Phone Calls to Mexico, USA and Canada From Your Room, Some Restrictions Apply
  • Complimentary Wi-Fi Throughout the Resort
  • 24-Hour Room Service
  • Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly
  • Use of Non-Motorized Water Sports
  • Use Tennis Courts, Two  Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two  Fitness Centers and Sauna/Steam Room
  • Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
  • Use of Bicycles, Billiards, Ping-Pong and Table Games
Enjoy the peacefulness of your stay in one of the Grand Swim-Up Suites which will be waiting for you with a nice welcome bottle of wine as part of the amenities you will find in this room. The room features one king bed or two double beds, a double whirlpool tub, private bath with shower, balcony with chaise lounge, table and chairs, sitting area, liquor dispenser, daily refreshed mini-bar with sodas, bottled water, juices as well as domestic and imported beers. Room snacks including chips and crackers. Other amenities include a coffee maker, CHI bath amenities, bathrobes and slippers, professional hair dryer and straightener, iron/ironing board, digital safe (laptop size), individually-controlled A/C, direct dial telephone, Smart TV with Youtube, vTuner and Weather Channel, alarm clock/radio/iPod dock, 24-hour room service and turn-down service. This is a non-smoking room. The rooms also feature free Wi-Fi, a garden view or resort view (not guaranteed), DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, and an exclusive beach bag as well as a white jute bag (giveaway).
 
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Hide room details
BRAND NEW: The Grand at Moon Palace - All-Inclusive
Carretera Federal 307 Km 340, Cancun, Mexico 77500

Location

The Grand at Moon Palace experience begins with a sensational location, right on the Cancun beach flanked by the Caribbean Sea, only 5 miles/8 kilometers away from the Cancun Airport and 15 miles/24 kilometers from Downtown Cancun.

Why Stay Here


  • Elegant Room Accommodations with Double-Size Whirlpool Tub
  • Unlimited Phone Calls to USA, Canada and Mexico
  • Home of the Jack Nicklaus Signature Cancun Golf Course
  • Kids Stay Free from June - August
  • Free Up to $2,500 in Resort Credits

Resort Details

The Grand at Moon Palace, a seemingly boundless stretch of beautiful beach overlooking the Caribbean Sea is the backdrop for your elegant and fun-filled all-inclusive vacation. At the Grand at Moon Palace you`ll find a simple elegance that permeates everything during your stay. You will experience unparalleled hospitality from the helpful and skilled resort staff. The Grand at Moon Palace features ten restaurants, seven bars, nine outdoor pools including an olympic pool, five swim-up bars, fitness center, beach club, theater, sports bar and bowling, water adventure park, play room and a spa with 41 single treatment rooms, 21 double treatment rooms, two golden suites and hydrotherapy facilities.

Free Resort Credit Policies:
Unused Resort Credit is valid for up to one year and can be transferred to other Palace Resorts Guests. This one year period begins two weeks after the check-out date. Original Resort Credit restrictions on spa services still apply. When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply.

All-Inclusive Details

  • Luxury Room Accommodations
  • All Meals Included Every Day; Breakfast, Lunch and Dinner, Buffet or a La Carte Dinner
  • Domestic and Imported Top Shelf Drinks
  • Use of the Facilities of All Palace Resorts in Cancun (except Le Blanc), Cozumel and the Riviera Maya
  • Transportation to The Moon Spa and Golf Club
  • Unlimited Phone Calls to Mexico, USA and Canada From Your Room (some restrictions apply)
  • Complimentary Wi-Fi Through the Resort
  • 24-Hour Room Service
  • Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly 
  • Use of Non-Motorized Water Sports
  • Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
  • Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
  • Use of Bicycles, Billiards, Ping-Pong and Table Games

Accommodation Details

Your room or suite at The Grand at Moon Palace will take your breath away. Like your own private spa, your room will entice you with a double whirlpool tub, 24-hour room service, luxurious decor including a marble bathroom with glass enclosed shower and a refreshing breeze gliding in from your private balcony. Rooms include Farouk Chi amenities, including bath products, hair dryer and a flat iron in all room categories. Other features of the guestrooms include turndown service, liquor dispenser and mini-bar containing sodas, bottled water and domestic beer, including a fully stocked in-room liquor dispenser that offers top-shelf night caps, Smart TV with Youtube, vTuner  and Weather Channel in all rooms, digital safe that can hold a laptop, individually controlled air-conditioning, coffee maker, direct dial telephone/alarm clock, hairdryer and iron/ironing board.

Restaurants, Lounges & Bars

Enhance your all-inclusive vacation experience by dining at a different restaurant every night. Enjoy all of the specialties including Mexican, International, American, Italian, and Asian dishes. Your thirst for margaritas can be quickly quenched at any of the six bars.

After dinner, the festivities continue with dancing into the wee hours at the Noir disco.

  • Grand Buffet: Ideally located in the central lobby, visit this restaurant for breakfast, lunch or dinner.
  • Jade: Also located in the central lobby, delight your palate in this a la carte restaurant. 
  • Le Chateau: Enter this European cuisine world and enjoy delicious dishes specially created for you.
  • Tavola: If you crave for a nice pizza or pasta then this is definitely the place to go.
  • Habibi: Try something different in this restaurant.
  • JC Steak House: The deliciously fresh steaks are prepared to perfection. Only the highest USDA choice meats are selected to make sure your meal meets your highest expectations. Whether it`s a ribeye or porterhouse steak, you`ll be sure to come back for more.
  • Cuzco: Come try this exquisite combination of flavors and ingredients that are created to delight even the most exquisite palate. Opens for breakfast, lunch and dinner.
  • Caribbean Restaurant: Feel the breeze of the Caribbean as you taste delectable dishes. Zesty curries and other favorites highlight the best of the Caribbean. Opens for breakfast, lunch and dinner.
  • Cielito Lindo - La Cantina: The fajitas and tacos are legendary, but don`t think that`s where the expertise stops. The Mexican menu is chock-full of other well-known specialties. Opens for breakfast and dinner.
  • Los Tacos: You cannot come to Mexico and not try the traditional tacos, therefore, Moon Palace has specifically created a restaurant dedicated to this traditional dish. Best tacos you will ever have are right here. Opens for lunch and dinner.
  • Snack Selva
  • Bar and Snacks at Adults Pool
  • Tapas y Vino
  • The Grill
  • Boulangerie
  • Beach Club
  • Lobby Bar
  • Wired Teens Lounge
  • Swim-Up Bar Caribbean
  • Swim-Up Bar Peruvian
  • Wet Bar Grand Terrace
  • Lounge Bar Caribbean Terrace
  • Unique Night Club
  • Lounge Bar Peruvian Terrace
  • The Ninth Pin Bowling and Bar

For the Family

The Newly-Enhanced Kids Club Has Something for Everyone.

Activities include tennis lessons, mini-golf, Spanish lessons, treasure hunts, beach soccer, pinata-making, beach camping, kiddie disco, cookie-making, pool games, slumber parties, hand-crafting, movie nights, game nights, face painting and masquerade nights. Additionally, The Playroom offers a variety of board games and has a fully-equipped arcade room. The kids camp also engages kids with interactive games such as twister, hot potato, ping-pong, mini Olympics, and so much more. Eco-friendly and educational activities include: beach cleanup, tree planting, sea turtle release (during Season), make your own marine monster drawing, prehistoric car race (activities may vary by property).

Wired
A destination for teens unto itself, the lounge features everything the young Guests at the resort who need to stay connected, feel at home, and enhance their stay. Teens are welcome to try their luck at the arcade and console video games, listen to a DJ spin the latest sounds, surf the web, watch their favorite television shows, and snack on delicious treats. 

The Playroom
The Playroom, is a dream come true for the royal mini Guests. There are many activities such as black light minigolf, bumper cars, laser room, interactive floor, arcade area, a room called time freak where you can play as a team or solo, mirror maze, etc. All children in the club are always under strict supervision by the helpful staff. Anything and everything a kid can ever desire can be found in The Playroom.

Pools & Spas

Experience relaxation and rejuvenation of your mind, body and spirit at the world-class spa facilities in The Grand at Moon Palace. Upon arrival, a thoroughly relaxing hydrotherapy experience is your first stop, followed by your choice of the latest spa services massages, bath therapies, facials and body scrubs expertly administered in one of their 39 spacious treatment rooms. Couples can enjoy a relaxing treatment in one of the three massage rooms for couples, all with golf course/lake views. Six master spa suites provide balneotherapy, where soothing mineral water brings both relaxation and stimulation. All spa packages include complimentary use of the hydrotherapy facilities on the day of your scheduled appointment. Spa services are only available to adults 18 and over.

Weddings

Complimentary Honeymoon Package

This Free Honeymoon Package Includes:

  • Mini Honeymoon Cake
  • Bottle of Sparkling Wine
  • One Complimentary Honeymoon Dinner at Select Restaurants
  • Two Honeymoon T-Shirts
  • Breakfast in Bed (upon request)
  • Guaranteed Turn-Down Service
  • Honeymoon Desk
  • Late Check-Out Until 6:00 P.M. (subject to request and availability)
  • If Staying at Le Blanc Spa Resort, Also Included: Beach Bag and Nightly Petite Fours

To be eligible for this Complimentary Honeymoon Package, just enter Complimentary Honeymoon Package in the comment box when booking online. Note that a minimum three-night stay is required. You must present proof that your marriage date occurred less than one year prior to your arrival. Upon arrival, you will be directed to the Honeymoon Desk to make all the arrangements.

Golf

Enjoy a fun and challenging round of golf in one of the most beautiful and lush courses in Cancun. Palace Resort has integrated the beautiful Mexican landscape to its golf course so you can enjoy the lavish surroundings while improving your game. Moon Spa and Golf Club is open from 6:00am to dusk each day. You can make reservations up to 90 days in advance through teetimes@palaceresorts.com, fax (52) 998-881-6089 or 6090 or at the Palace Vacation Planners desks located in the lobby, upon arrival after check-in. Not accepted for day of arrival.

Entertainment & Activities

The all-inclusive at The Grand at Moon Palace features a variety of activities and entertainment for family members of every age and every interest. Entertainment is unbelievable at Moon Palace, too. Frequent concerts with top popular musicians are featured, as well as daily and nightly activities including a Caribbean show, Latin show, Mexican night, fire show, karaoke, theme parties, contests, singers and live performances.

FlowRider
Ride the wave at the amazing FlowRider just at Moon Palace. Challenge your surfing skills against friends and family as you enjoy this rush. The FlowRider creates two lanes of perfect endless waves, pumping thousands of gallons of water over a riding surface, and provides hours of surfing excitement for all ages. Participants can drop in on their own unbroken wave, feel the power and acceleration, carve a turn, do maneuvers and cut back. While kids can body board on the new FlowRider, the more advanced and adventurous Guests can use the standup Flowboards.

Dolphinarium
Have an exciting encounter with dolphins and take home an unforgettable memory. Fun for guest of all ages. The Ultimate Dolphin Swim Experience program offers an exciting way of learning and interacting with dolphins. During this program, Guests will be in the water with one dolphin, and  will be allowed to perform various activities including the famous kiss.*

*Please be advised that the Dolphin Habitat at Moon Palace is currently unavailable for the Guests until further notice. This attraction is managed and operated by the expert team at the Dolphin Discovery Group. Palace Resorts will continue to offer these experiences at neighboring Dolphin Habitats operated by Dolphin Discovery. Guests may continue to book this excursion with their Resort Credit.

Eat and Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resorts sister properties, including:

  • Beach Palace Resort All-Inclusive
  • Sun Palace  Cancun Adults Only/All-Inclusive
  • Moon Palace Cancun - All-Inclusive
  • Isla Mujeres Palace Grand Resort All-Adult/All-Inclusive Resort
  • Playacar Palace Grand Resort All-Inclusive
  • Cozumel Palace All-Inclusive Resort
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

IMPORTANT INFORMATION

Palace Resorts Mobile App
With the new Palace Resort kiosk app, you will be able to know the amount of Resort Credit given to your reservation and check its balance and all the transactions made during your stay at Palace Resorts. What is even better is that the app is completely free, and it can be found on the Apple store and Google Play. Guests will also be able to use the Palace Resort Kiosk app to do the following:

Resort Credit Balance: Know the amount of Resort Credit given to your reservation and check its balance and all the transactions made during the stay.
Agenda / Schedule: Stay on top of all of the activities reserved by date and time; spa treatments, golf tee times, tours, romantic dinners, etc. All scheduled activities will be registered, even if they are paid with Resort Credit or Room Charge.
Services: Divided in categories, it contains all the products and services offered with Resort Credit according to the property where the guest is staying.
Promotions: It has an image slide about the current promotions and next events at Palace Resorts.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), United States of America, and Canada are complimentary. Calls must be made from guestrooms; other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes 800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

*Please be advised that the Dolphin Habitat at Moon Palace is currently unavailable for the Guests until further notice. This attraction is managed and operated by the expert team at the Dolphin Discovery Group. Palace Resorts will continue to offer these experiences at neighboring Dolphin Habitats operated by Dolphin Discovery. Guests may continue to book this excursion with their Resort Credit.

*Please Note: Hotel is Smoke-Free with smoke designated areas.

AMENITIES:
  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Front Desk
  • ATM Machine
  • Accessible Facilities
  • Accessible Parking
  • Accessible Rooms
  • Air-Conditioning
  • Airport Shuttle Service (+)
  • All-Inclusive
  • Baggage Hold
  • Beachfront
  • Beauty Shop/Salon (+)
  • Bilingual Staff
  • Body Wrap (+)
  • Buffet Breakfast
  • Concierge Desk
  • Conference Facilities
  • Conference Rooms (+)
  • Currency Exchange
  • Disco
  • Elevators
  • Free Parking
  • Free Resort Shuttle
  • Free Wi-Fi
  • Hair dryer
  • Handicap Services
  • HandicapParking
  • HandicappedAccess
  • Housekeeping - daily
  • Kids Club
  • Laundry Services/Laundry Facility (+)
  • Live entertainment
  • Lobby
  • Massage Services (+)
  • Meeting facilities (+)
  • Miniature Golf
  • Multilingual Staff
  • Night Club
  • No Resort Fee
  • Oceanfront Pool
  • On-Site Entertainment
  • OutdoorPool
  • Parking
  • Piano Bar
  • Playground
  • Poolside Bar
  • Private Beach
  • Room Service
  • Safe deposit box
  • Sauna
  • Security Guard
  • Spa (+)
  • Spa Services (+)
  • Stay at 1-Play at 3
  • Steam Room
  • Swim-Up Bar
  • Swimming Pool
  • Video Game Console
  • Video game player
  • Wake-Up Service
  • Water Park
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
2.5 / 5
Based on 12 reviews
from Orlando, Florida
Verified Traveler
Submitted on 08-04-2017
Would Return or Recommend: Yes
If you want luxury..this is the place to come! I went here with my husband and 2 kids (9 &11 years old). From the time you enter the lobby everything is eye catching. Beautiful decor all through this resort! We arrived at the resort around 11am and even though we couldn't check in till 3pm we were still able to use the facilities and eat at the restaurants until our room was ready. The staff throughout the resort is amazing! You also have access to the 2 connecting resorts (Sunrise & N... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Cleveland, Ohio
Verified Traveler
Submitted on 08-03-2017
Would Return or Recommend: No
I have been in Mexico many times with my family and enjoyed it but this was the word trip. We areved at 10am and waited for our room to get ready until 3pm. The resort is huge and there is no one to take you to the room we had to find our room. It took us 20 minutes to find the room and after all the key did not work. It was not fun going back to the lobby since it is too far from the building we we're staying . Finally one of the cleang crew came by and we asked for help. He claimed our ... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Addison, Il
Verified Traveler
Submitted on 08-02-2017
Would Return or Recommend: No
hotel is to large ; beach is not good ;couldn't make a reservations in some restorans because there is too many people staying there ; very unpleasent experience with a sales persons and the spouse;we always had to wait 2 hours for dinner and 20 min to get the ride from one place to another , some people were nice and friendly but we wouldn't go back
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from
Verified Traveler
Submitted on 07-31-2017
Would Return or Recommend: No
My family and I booked this Resort since we saw that the reviews were pretty promising and the Resort is fairly new -- only finished a few months ago. We arrived from the Airport to the Grand at about 6:30am, but our room would not be ready until 3pm. Oy Vey. I was exhausted, but my son was ready to go to the Arcade. If you happen to arrive very early before check-in, go to the gym!!! I made the mistake of not going, and just feel asleep on a couch in the arcade. The gym is probably the be... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Houston , Texas
Verified Traveler
Submitted on 07-31-2017
Would Return or Recommend: No
We are a family of five and from the moment we arrived experienced issues. The we were given a different room than we reserved and paid for! Management only apologizes with out offering options or solutions. We stayed 6 nights and our room was never cleaned nor refreshed by morning he time we returned (6pm) each day. We had to hunt for clean towels and bathroom amenities to shower and get changed for dinner. The resort credit are the biggest ripoff ever. Not only are you charged upfront th... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Ellicott City, Md
Verified Traveler
Submitted on 07-23-2017
Would Return or Recommend: No
My family of four (two teen girls) stayed at the Grand from July 20-25. It was a last minute planned trip. Here are the pros and cons as we experienced them. Pros 1. Room was spacious and very nice. Beds were comfortable for everyone but me. I found it a bit too firm. AC was very good. Refrigerator was well stocked. Room safe. Nice balcony. This is a new hotel, so everything is fresh and new. 2. There are several pools from which to choose. They are nice pools. 3. Lots of shops available onsite... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from
Verified Traveler
Submitted on 07-23-2017
Would Return or Recommend: No
While the resort itself is nice there are quite a number of things that lead to the rating and our NO recommendation to others. One would clearly expect more for the price. To start, we arrived and there was no indication as to where was check-in and as it is in a separate area from check-out (which is in the main lobby) we had to lug our baggage to the other side. After check-in we went to our rooms which were quite ample. However, the noise from the continued construction was excessive for a r... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Aurora, Colorado
Verified Traveler
Submitted on 07-17-2017
Would Return or Recommend: No
My wife and I are currently on day 3 of 7 at The Grand. I'll start by saying that yes, this is a very large resort with thousands of people staying here so if you are looking for personal treatment - this is not the place for you. Upon check in - we were basically brushed off and given hand gestures to find out where our building was located. (She didn't even circle it on the map). Along with that, we were not informed of the resort credit that came along with our booking. Had I not stayed at Pa... Read more
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Auburn, Nh
Verified Traveler
Submitted on 03-05-2017
Would Return or Recommend: Yes
The staff, especially in the restaurants and bars were wonderful- very friendly and helpful. We met some lovely people who worked there. The food was excellent and there was the standard pizza and fries as well as a cafe with ice cream to keep the kids happy. The resort was huge and there was plenty of pool and beach space to be alone, if desired. The ocean water is not nice to swim in at this hotel...but the pools are beautiful and we were happy just sitting under an umbrella of palm leaves on ... Read more
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from Smithtown , Ny
Submitted on 07-28-2017
Would Return or Recommend: No
Big disappointment. Huge place under construction, crowds of unhappy faces. No beach ! It's our whole reason for vacation! Public relations staff promises a lot , but do nothing. Big No to this place . I can't even call it a resort.
Overall Experience
Quality
Value
Cleanliness
Staff Efficiency
Staff Friendliness
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