Moon Palace Cancun - All-Inclusive A BOOKIT PREFERRED RESORT
Cancun, Quintana Roo, Mexico (CUN)
Room rates from:
Per Adult Nightly
Hotel + Flight from
WAS
WAS
Starting from:
Per Guest for 5 Nights
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Moon Palace Cancun won the number one spot on USA Todays Best All-Inclusive Resort Readers travel award.
Style: A larger than life kingdom.
Room & Rates
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Deluxe Room Resort View with Double Jetted Tub with up to $1,500 Resort Credits - All-Inclusive
Starting from
Per Adult Nightly
All-Inclusive Details:
- Luxury Room Accommodations
- All Meals Included Every Day: Breakfast, Lunch and Dinner, Buffet or A La Carte Dinner
- Domestic and Imported Top Shelf Drinks
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
- Unlimited Phone Calls to Mexico, USA and Canada from Your Room, Some Restrictions Apply
- Complimentary Wi-Fi Through the Resort
- 24-Hour Room Service
- Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly and One Scuba Diving Demonstration
- Use of Non-Motorized Water Sports
- Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
- Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
- Use of Bicycles, Billiards, Ping-Pong and Table Games
- All Taxes and Gratuities
Amenities: The Deluxe Room Resort View features a private balcony and a double jetted Jacuzzi. Bedding includes one king bed or two double beds with fine linens and a cotton duvet. Bath amenities include a private bath with separate shower, a double Jacuzzi, Farouk Chi bath amenities, hairdryer, straightener, bathrobes and slippers. The room has a liquor dispenser, in-room wine and a mini-bar that contains sodas, bottled water, juices and beer. Other features include a Smart TV with YouTube, vTuner and Weather Channel, iPod dock, digital safe that can hold a laptop, individually controlled air-conditioning, coffee maker, direct dial telephone, alarm clock, iron, ironing board and nightly turn-down service. Two ADA rooms are available by request. The views are limited and could be partially obstructed. This category does not include any type of ocean view rooms. (452 sq. ft.)
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Up to $2,500 in FREE Resort Credits
- $500 Resort Credit on 3 Nights
- $750 Resort Credit on 4 Nights
- $1,500 Resort Credit on 5-8 Nights
- $2,000 Resort Credit on 9-11 Nights
- $2,500 Resort Credit on 12+ Nights
Resort credits are per room, per stay to be used towards golf, spa treatments, tours and more. Resort credits are redeemable at property and do not include Federal Tax of 16%. Inclusions and values may vary without notice.
Resort Credit: You can use towards in different tours and activities such as:
- Chichen Itza Tour
- Isla Mujeres Tour
- Tulum Express
- Dolphin Ultimate Gold
- Tour Around Cancun Island (without transportation)
- Paradise Adventure (without transportation)
- Zip Line
- Valladolid Colonial
- Jungle Tour and Aquatwister (without transportation)
- Chefs Dinner
- Romantic Dinner (per person)
- Fly Board (without transportation)
- Ventura Park Entrance (with boat transportation)
NOTE: This information is subject to change without notice. Restrictions may apply.
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Superior Deluxe Garden View with Double Jetted Tub with up to $1,500 Resort Credits - All-Inclusive
Starting from
Per Adult Nightly
All-Inclusive Details:
Amenities: The Superior Deluxe Garden View Room features a garden view from a private balcony and a double jetted Jacuzzi. Bedding includes one king bed or two double beds with fine linens and a cotton duvet. Bath amenities include a private bath with separate shower, a double Jacuzzi, Farouk Chi bath amenities, hairdryer, straightener, bathrobes and slippers. The room has a liquor dispenser, in-room wine and a mini-bar that contains sodas, bottled water, juices and domestic beer. Other features include a Smart TV with YouTube, vTuner and Weather Channel, iPod Dock, digital safe that can hold a laptop, individually controlled air-conditioning, coffee maker, direct dial telephone, alarm clock, iron/ironing board and nightly turn-down service (452 sq. ft.)- Luxury Room Accommodations
- All Meals Included Every Day: Breakfast, Lunch and Dinner, Buffet or A La Carte Dinner
- Domestic and Imported Top Shelf Drinks
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
- Unlimited Phone Calls to Mexico, USA and Canada from Your Room, Some Restrictions Apply
- Complimentary Wi-Fi Through the Resort
- 24-Hour Room Service
- Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly and One Scuba Diving Demonstration
- Use of Non-Motorized Water Sports
- Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
- Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
- Use of Bicycles, Billiards, Ping-Pong and Table Games
- All Taxes and Gratuities
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Up to $2,500 in FREE Resort Credits
- $500 Resort Credit on 3 Nights
- $750 Resort Credit on 4 Nights
- $1,500 Resort Credit on 5-8 Nights
- $2,000 Resort Credit on 9-11 Nights
- $2,500 Resort Credit on 12+ Nights
Resort credits are per room, per stay to be used towards golf, spa treatments, tours and more. Resort credits are redeemable at property and do not include Federal Tax of 16%. Inclusions and values may vary without notice.
Resort Credit: You can use towards in different tours and activities such as:
- Chichen Itza Tour
- Isla Mujeres Tour
- Tulum Express
- Dolphin Ultimate Gold
- Tour Around Cancun Island (without transportation)
- Paradise Adventure (without transportation)
- Zip Line
- Valladolid Colonial
- Jungle Tour and Aquatwister (without transportation)
- Chefs Dinner
- Romantic Dinner (per person)
- Fly Board (without transportation)
- Ventura Park Entrance (with boat transportation)
NOTE: This information is subject to change without notice. Restrictions may apply.
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)
Superior Deluxe Ocean View with Double Jetted Tub with up to $1,500 Resort Credits - All-Inclusive
Starting from
Per Adult Nightly
All-Inclusive Details:
- Luxury Room Accommodations
- All Meals Included Every Day: Breakfast, Lunch and Dinner, Buffet or A La Carte Dinner
- Domestic and Imported Top Shelf Drinks
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
- Unlimited Phone Calls to Mexico, USA and Canada from Your Room, Some Restrictions Apply
- Complimentary Wi-Fi Through the Resort
- 24-Hour Room Service
- Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly and One Scuba Diving Demonstration
- Use of Non-Motorized Water Sports
- Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
- Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
- Use of Bicycles, Billiards, Ping-Pong and Table Games
- All Taxes and Gratuities
Amenities: The Superior Deluxe Ocean View Room features an ocean view from a private balcony and a double jetted Jacuzzi. Bedding includes one king bed or two double beds with fine linens and a cotton duvet. Bath amenities include a private bath with separate shower, a double Jacuzzi, Farouk Chi bath amenities, hairdryer, straightener, bathrobes and slippers. The room has a liquor dispenser, in-room wine and a mini-bar that contains sodas, bottled water, juices and beer. Other features include a Smart TV with YouTube, vTuner and Weather Channel, iPod Dock, digital safe that can hold a laptop, individually controlled air-conditioning, coffee maker, direct dial telephone, alarm clock, iron/ironing board and nightly turn-down service. 452 sq. ft.
Max Occupancy: Four Guests, including children ages 4 -17. A maximum of one infant (ages 0-3) will be allowed to stay in the same room with four Guests.
Up to $2,500 in FREE Resort Credits
Resort Credit: You can use towards in different tours and activities such as:
- $500 Resort Credit on 3 Nights
- $750 Resort Credit on 4 Nights
- $1,500 Resort Credit on 5-8 Nights
- $2,000 Resort Credit on 9-11 Nights
- $2,500 Resort Credit on 12+ Nights
Resort Credit: You can use towards in different tours and activities such as:
- Chichen Itza Tour
- Isla Mujeres Tour
- Tulum Express
- Dolphin Ultimate Gold
- Tour Around Cancun Island (without transportation)
- Paradise Adventure (without transportation)
- Zip Line
- Valladolid Colonial
- Jungle Tour and Aquatwister (without transportation)
- Chefs Dinner
- Romantic Dinner (per person)
- Fly Board (without transportation)
- Ventura Park Entrance (with boat transportation)
NOTE: This information is subject to change without notice. Restrictions may apply.
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Concierge Level with Double Jetted Tub with up to $1,500 Resort Credits - All-Inclusive
Starting from
Per Adult Nightly
All-Inclusive Details:
- Luxury Room Accommodations
- All Meals Included Every Day: Breakfast, Lunch and Dinner, Buffet or A La Carte Dinner
- Domestic and Imported Top Shelf Drinks
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
- Unlimited Phone Calls to Mexico, USA and Canada from Your Room, Some Restrictions Apply
- Complimentary Wi-Fi Through the Resort
- 24-Hour Room Service
- Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly and One Scuba Diving Demonstration
- Use of Non-Motorized Water Sports
- Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
- Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
- Use of Bicycles, Billiards, Ping-Pong and Table Games
- All Taxes and Gratuities
Adults only in this room.
Concierge Level Amenities:- This Room Includes Two Complimentary Massages.
- Two 25 Minute Massages at the Beach/Spa/treatment Rooms, Location Varies per Resort
- Private Beach Lounge Chair Area with Waiter Service
- Exclusive Beach Bag, One Per Room Per Stay
- Aromatherapy Menu
- 24-Hour Room Service from Select Restaurants to Create a Special Menu
- Private Candlelight Dinner at Select Locations, One Per Stay
- Nightly Petit Fours
- Pillow Menu
- Exclusive Concierge Phone Service
- Private Check-In and Check-Out, Late Check-Out and Early Check-In, Subject to Availability
Max Occupancy: Two Adults
Up to $2,500 in FREE Resort Credits
- $500 Resort Credit on 3 Nights
- $750 Resort Credit on 4 Nights
- $1,500 Resort Credit on 5-8 Nights
- $2,000 Resort Credit on 9-11 Nights
- $2,500 Resort Credit on 12+ Nights
Resort Credit: You can use towards in different tours and activities such as:
- Chichen Itza Tour
- Isla Mujeres Tour
- Tulum Express
- Dolphin Ultimate Gold
- Tour Around Cancun Island (without transportation)
- Paradise Adventure (without transportation)
- Zip Line
- Valladolid Colonial
- Jungle Tour and Aquatwister (without transportation)
- Chefs Dinner
- Romantic Dinner (per person)
- Fly Board (without transportation)
- Ventura Park Entrance (with boat transportation)
NOTE: This information is subject to change without notice. Restrictions may apply.
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Family Deluxe with up to $1,500 Resort Credits - All-Inclusive
Starting from
Per Adult Nightly
All-Inclusive Details:
- Luxury Room Accommodations
- All Meals Included Every Day: Breakfast, Lunch and Dinner, Buffet or A La Carte Dinner
- Domestic and Imported Top Shelf Drinks
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
- Unlimited Phone Calls to Mexico, USA and Canada from Your Room, Some Restrictions Apply
- Complimentary Wi-Fi Through the Resort
- 24-Hour Room Service
- Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly and One Scuba Diving Demonstration
- Use of Non-Motorized Water Sports
- Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
- Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
- Use of Bicycles, Billiards, Ping-Pong and Table Games
- All Taxes and Gratuities
Amenities: Two connecting rooms. One bedroom with a king bed, one bedroom with two double beds, shower and balcony, welcome bottle of wine. Seating area, liquor dispenser containing rum, tequila, whiskey and vodka. Subject to change at any time. Daily refreshed mini-bar contains sodas, bottled water, juices, domestic and imported beers. In-room snacks include chips, chocolates, peanuts and crackers. Coffee Maker, CHI bath amenities including bathrobes and slippers, CHI branded professional hair dryer and straightener, iron and ironing board, digital safe (laptop size), individually controlled air-conditioning, direct-dial telephone, smart TV with YouTube, vTuner and Weather Channel. Alarm clock/radio/iPod dock, 24-Hour room service and turn-down service. Non-smoking room with Wi-Fi, Xbox 360/DVD player in the room, selection of Xbox games upon request, selection of DVDs upon request., Fun in the sun bucket kit, special room service menu for kids. Mini-bar in the kids room offers chocolate milkshakes, juice, soda, water and kid friendly snack, L’Oreal kids bath amenities, kid sized slippers and robes, garden views. Requests can be made but not guaranteed.
Max Occupancy: Six Guests, including children (ages 4-17) and infants (0-3) four adults maximum.
A maximum of one infant (ages 0 - 3) will be allowed to stay in the same room with six Guests. (This room may be booked with reservations without children).
Up to $2,500 in FREE Resort Credits
- $500 Resort Credit on 3 Nights
- $750 Resort Credit on 4 Nights
- $1,500 Resort Credit on 5-8 Nights
- $2,000 Resort Credit on 9-11 Nights
- $2,500 Resort Credit on 12+ Nights
Resort credits are per room, per stay to be used towards golf, spa treatments, tours and more. Resort credits are redeemable at property and do not include Federal Tax of 16%. Inclusions and values may vary without notice.
Resort Credit: You can use towards in different tours and activities such as:
- Chichen Itza Tour
- Isla Mujeres Tour
- Tulum Express
- Dolphin Ultimate Gold
- Tour Around Cancun Island (without transportation)
- Paradise Adventure (without transportation)
- Zip Line
- Valladolid Colonial
- Jungle Tour and Aquatwister (without transportation)
- Chefs Dinner
- Romantic Dinner (per person)
- Fly Board (without transportation)
- Ventura Park Entrance (with boat transportation)
NOTE: This information is subject to change without notice. Restrictions may apply.
Hide room details
Moon Palace Cancun - All-Inclusive
Carretera Federal 307 Km 340,
Cancun,
Mexico
77500
Location
The Moon Palace Cancun experience begins with a sensational location, right on the Cancun beach flanked by the Caribbean Sea, only 12 km from the Cancun Airport. A seemingly boundless stretch of beautiful beach overlooking the Caribbean Sea is the backdrop for your elegant and fun-filled all-inclusive vacation. At Moon Palace Cancun, we offer you everything you need to enjoy an all-inclusive vacation.
Why Stay Here
- 2017 Top Ten Cancun All-Inclusive Resort
- NEW: Kids 0-12 years and Teens 13 - 17 years Stay, Play and Eat FREE (not valid for travel Dec 24, 2017 - Jan 3, 2018)
- AAA 4-Diamond Award Winner
- 2016 TripAdvisors Travelers Choice Winner
- Ten in Top 25 Hotels for Families in Mexico
- Elegant Room Accommodations with Double Size Jacuzzi
- 24-Hour Luxury All-Inclusive Resort
- 15 Restaurants and 12 Bars Including Six Swim-Up Bars
- Unlimited Phone Calls to USA, Canada and Mexico
- Home of the Jack Nicklaus Signature Cancun Golf Course
- Kids Stay Free for Travel June Through August
- Up to $2,500 in Resort Credits
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
Resort Details
At Moon Palace Cancun, you will find a simple elegance and hospitality from the staff that permeates everything during your stay at the Resort. Have fun at the 27-hole Jack Nicklaus Signature golf course, enjoy treatments in the luxurious spa, party at NOIR Nightclub and try your surfing skills with the Flowrider. The resort also has a Wired Teens Lounge, Sky Bar and a playroom.
The all-inclusive includes luxurious rooms with double whirlpool tub in every room, private balcony and CHI bath amenities, international cuisine, including Mexican, American, Italian and Asian fare with no restrictions on buffet or a la carte restaurants, unlimited wine, unlimited wine by the bottle from wineries from around the world, delicious snacks with gourmet Britt Costa Rican coffee, Bigelow teas or the drink of your choice, 24-hour room service, Wi-Fi at no additional cost, unlimited long distance phone calls to the Continental US and Canada and within Mexico (certain restrictions apply), all taxes and gratuities and sensational entertainment.
For the convenience of all guests, common areas are accessible via ramps or elevators throughout the resort.All-Inclusive Details
- Luxury Room Accommodations:
- All Meals Included Every Day: Breakfast, Lunch and Dinner, Buffet or A La Carte Dinner
- Domestic and Imported Top Shelf Drinks
- Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (Le Blanc Resort and The Grand Moon Palace are not included)
- Unlimited Phone Calls to Mexico, USA and Canada from Your Room, Some Restrictions Apply
- Complimentary Wi-Fi Through the Resort
- 24-Hour Room Service
- Daily and Nightly Entertainment, Activities, Theme Parties and Shows Nightly and One Scuba Diving Demonstration
- Use of Non-Motorized Water Sports
- Use Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room
- Activities Including Yoga and Pilates, Meditation Garden, Climbing Tower and Miniature Golf Course
- Use of Bicycles, Billiards, Ping-Pong and Table Games
- All Taxes and Gratuities
Accommodation Details
- Deluxe Resort View: Designed for up to four guests, including children and infants (4-17 years old), the Deluxe Resort View provides a panoramic view of the lushly landscaped Moon Palace resort from your private balcony. You can relax in the luxurious double whirlpool tub while enjoying a cocktail from the mini bar. Choose from one king or two double beds complete with Smart TV with YouTube, vTuner, Weather Channel and luxurious in-room amenities featured in all Moon Palace guestrooms and suites. Two rooms available for guests with disabilities, upon request and subject to availability.
- Superior Deluxe Garden or Ocean View: Wake each morning to an garden or ocean sunrise from your Superior Deluxe Garden or Ocean View guestroom. Designed for up to four guests, including children and infants (4-17 years old), your room provides an awe-inspiring view of the Garden or Ocean from your private balcony. This guestroom also features a double whirlpool tub, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini-bar is also available in the room in case you want to relax with a cocktail.
In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the garden or Ocean view. Choose from one king or two double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.
- Concierge Level Rooms: A true indulgence, the Concierge Level welcomes two adults with an abundance of additional resort amenities, including upgraded LOccitane bath amenities, two (2) 25 Minute Massage at the Beach/Spa/Treatment rooms (location varies per resort), private beach lounge chair area, private candlelight dinner, and nightly petit fours with your turndown service. This guestroom also features a double whirlpool tub, and a fully-stocked mini-bar is also available in the room in case you want to relax with a cocktail.
- Family Deluxe Room: Two connecting Superior Deluxe Garden view rooms. One room with a king bed and connecting rooms with two double beds, double whirlpool tub, in-room wine, mini-bar contains sodas, bottled water and domestic beer, liquor dispenser contains premium brands. Private bath w/ shower only. Balcony with chaise lounge, chairs and table. Welcome amenities for families, Xbox 360/DVD player in the room, selection of Xbox games upon request, selection of DVDs upon request, Fun in the Sun Bucket Kit, special room service menu for kids, a fully stocked mini-bar in the kids room offers Hershey`s milkshakes, juice, soda, water, and snacks. In-room family guide with activities schedule, plus kid friendly snacks and chocolate milk in mini-bar. Smart TV with YouTube, vTuner and Weather Channel. Purified Water. CHI branded hair tools and bath amenities, Bathrobes and Slippers. L`Oreal Kids bath amenities, kid-sized slippers and robes. Digital safe (laptop size). Individually-controlled A/C. Coffee maker. Direct dial telephone. Alarm clock. Iron/ironing board. Wireless Internet. 24-Hour room service and turndown service. Lagoon View. Non-smoking room.
- Max Occupancy: Six guests, including children (ages 4-17 and infants (0-3) four adults maximum. A maximum of one infant (ages 0 - 3) will be allowed to stay in the same room with six guests. This room may be booked with reservations without children.
Restaurants, Lounges & Bars
The Best Dishes from Around the World
Enhance your all-inclusive vacation experience at Moon Palace Golf and Spa by dining at a different restaurant every night. Enjoy all specialties including Mexican, International, American, Italian, and Asian dishes. Your thirst for margaritas can be quickly quenched at any of our 12 bars, including six in the pool area. After dinner, the festivities continue with dancing into the wee hours at Noir disco.
- Asian Food: Taste the best the East has to offer. The Asian cuisine is the best in Cancun. From delicious sushi rolls to decadent Thai delicacies, you`ll be sure to find your favorite dish among the extensive menu.
- Seafood: Dive into a seafood extravaganza with our delectable marine dishes.
- Steak House: Deliciously fresh steaks are prepared to perfection. Resort uses only the highest USDA choice meats to make sure your meal meets your highest expectations. Whether it is a ribeye or porterhouse steak, you will be sure to come back for more.
- Italian Food: Taste a bit of the old country in every bite. Antipastis, zuppas, and pastas Momma mia!
- Mexican Food: The Resorts` fajitas and tacos are legendary, but don`t think that`s where our expertise stops. The Mexican menu is chock-full of other well-known specialties.
- Room Service: Whether you`re looking for breakfast, lunch or dinner, our 24-hour room service menu has something to please even the most discerning palettes.
- Brazilian Food: Bolinhos de arroz, acaraje, and empadinhas de palmito delect your palate as you enjoy refreshing Caipirinhas.
- Vegetarian Food: If greens, pastas, and soups get your heart racing, you will find lots of delicious and healthy vegetarian dishes on our menus.
- Caribbean Food: Feel the breeze of the Caribbean as you taste our delectable dishes.
- Poolside: Feel like having a nibble while you`re hanging out by the pool? You most definitely can indulge yourself. Order at any of the poolside restaurants while you enjoy the sun`s rays and relax.
- Bar and Live Music: Sit back and relax as you take in the fresh Caribbean air and rejuvenating atmosphere of the outside bars and live music shows.
Pools & Spas
Seven Pools
OH! Jump in! Dive into one of the seven pools; there is one for everyone to enjoy. You can choose from the many different pools we have available within our properties. Whether you want to simply relax by the pool or get a rigorous workout, you`ll be sure to find the right pool for you. You can also enjoy a drink while you swim by simply going up to one of the six available swim-up bars. So go ahead, relax, catch some rays, and let the outside world melt away.
Treat Yourself at Awe-Spa
Experience relaxation and rejuvenation of your mind, body and spirit at Moon Palace Cancun`s world-class spa facilities. Upon arrival, a thoroughly relaxing hydrotherapy experience is your first stop, followed by your choice of the latest spa service - massages, bath therapies, facials and body scrubs - expertly administered in one of the 39 spacious treatment rooms.
Weddings
Complimentary Honeymoon Package
This free honeymoon package includes:
- Mini Honeymoon Cake
- Bottle of Sparkling Wine
- Complimentary Honeymoon Dinner at Select Restaurants
- Two Honeymoon T-shirts
- Breakfast in Bed (upon request)
- Guaranteed Turndown Service
- Honeymoon Desk
- Late Check-Out Until 6:00 P.M. (subject to request and availability)
- If Staying at Le Blanc Spa Resort, Also Included: Beach Bag and Nightly Petite Fours
To reserve this Complimentary Honeymoon Package, just enter Complimentary Honeymoon Package in the comment box when booking online or call our Reservation Center and we will be happy to make the notation for you. Note that a minimum three-night stay is required. You must present proof that your marriage date occurred less than one year prior to your arrival. Upon arrival, you will be directed to the Honeymoon Desk to make all the arrangements.
Golf
The Moon Spa and Golf Club is home to one of the only two Jack Nicklaus Signature Golf Courses in Cancun. Players can enjoy 27 holes of Dunes and Jungle, Jungle and Lakes, or Lakes and Dunes. Palace Resorts also invites guests to participate in the Moon Palace Golf Academy. Here, students can learn the techniques and playing under the guidance of certified instructors, and with integrated state-of-the-art technology.
Best of all, guests can use their Resort Credit to pay for rounds of golf, or forfeit the entire Resort Credit for our Unlimited Golf offer.
Club Name: Moon Spa and Golf Club
Hours of Operation: 365 days a year from 6:00 A.M. till dusk
Terms and Conditions apply
You can make reservations up to 90 days in advance through teetimes@palaceresorts.com, fax (52) 998-881-6089 or 6090 or at the Palace Vacation Planners desks located in the lobby, upon arrival after check-in. Not accepted for day of arrival.AMENITIES:
- 24-Hour Front Desk
- AAA 4-Diamond Resorts
- ATM Machine
- Air-Conditioning
- All-Inclusive
- Babysitting (+)
- Beauty Shop/Salon (+)
- Bell Staff/Porter
- Bicycle Rentals
- Billiards
- Business Center (+)
- Cabana Rentals
- Coffee Shop
- Complimentary Use of Bathrobe and Slippers
- Concierge
- Conference Facilities
- Dry Cleaning Service (+)
- Elevator / Lift
- Express Check-Out
- Fitness Classes
- Free Wi-Fi
- Golf (+)
- Housekeeping - daily
- Jacuzzi/Hot Tub
- Kiddie Pool
- Kids Club
- Laundry/Valet service (+)
- Luggage Storage
- Miniature Golf
- Multilingual Staff
- Multiple Swimming Pools
- Non-Motorized Water Sports
- On-Site Entertainment (+)
- On-Site Events (+)
- On-Site Nightclub
- Poolside Bar
- Restaurant
- Sauna (+)
- Shopping (+)
- Spa
- Spa Services (+)
- Swim-Up Bar
- Tennis Courts
- Turndown service
- Umbrellas
- Volleyball Court
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
(*) = Free, some restrictions may apply
3.9 / 5
Based on 28 reviews 0
Based on 28 reviews 0
Based on 19893 reviews 0
Moon Palace Cancun - All-Inclusive
Great Resort
Erika
from Palo Alto , California
Verified Traveler
Submitted on 08-16-2017
Would Return or Recommend: Yes
The resort is very nice, really enjoyed the night entrainment. We stayed in a building which was very nice, loved the play room. All the restaurants are really good. I recommend going to dinner earlier then 7pm is usually busier after 7pm and will need to wait at least 15 mins. before you get a table. All the staff are great and very friendly. Also have to mention during our stay many people we talked to, said they came back which for us was a really good thing. The only 2 negatives- I was di...
The resort is very nice, really enjoyed the night entrainment. We stayed in a building which was very nice, loved the play room. All the restaurants are really good. I recommend going to dinner earlier then 7pm is usually busier after 7pm and will need to wait at least 15 mins. before you get a table. All the staff are great and very friendly. Also have to mention during our stay many people we talked to, said they came back which for us was a really good thing. <br />The only 2 negatives- I was disappointed with the beach, the beach there is a great amount of Seaweed specially after the tropical storm. The resort cleans it regularly, but its hard because the reef is there. The other good thing about the resort is that you can go to the other palace resorts and enjoy the beach. This is for more for management-the staff uniforms-white long sleeve and black pants! its 90 degrees and humid. I feel so bad for the staff if management reads this, please let them wear shorts and more comfortable clothing they can still look professional. Overall very good experience, we will be coming back.
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Moon Palace Cancun - All-Inclusive
Moon Palace
Joyce
from Wantagh , Ny
Verified Traveler
Submitted on 08-11-2017
Would Return or Recommend: Yes
Beautiful resort. Beach isn't nice. Food is amazing. Staff is super nice and helpful. Wait was pretty long at restaurants because resort was full. We used credits to do some excursions but you have to pay the tax. Think of it as discounted excursions not free. I would go back.
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Moon Palace Cancun - All-Inclusive
Trip To Cancun
Namisha
from Matthews , Nc
Verified Traveler
Submitted on 08-11-2017
Would Return or Recommend: No
We stayed at the Moon Palace at Nizic. Looking at the reviews and the video for Moon Palace, it looks like a great place to stay, but we were wrong. Our stay was horrible. To start, they show us all these activities and things to do at the resort, but half of them are not even available or somewhere else where you are not allowed to go like the Grand side. We had 1 lousy pool side, small play room and 3 restaurants with horrible food. The food at the pool was better then the restaurants. T...
We stayed at the Moon Palace at Nizic. Looking at the reviews and the video for Moon Palace, it looks like a great place to stay, but we were wrong. Our stay was horrible. To start, they show us all these activities and things to do at the resort, but half of them are not even available or somewhere else where you are not allowed to go like the Grand side. We had 1 lousy pool side, small play room and 3 restaurants with horrible food. The food at the pool was better then the restaurants. The service was bad and to top it off, our room was full of ANTS everywhere. Then we had to pay extra to get another room. Would not recommend this Palace to anyone and please everyone , avoid this resort....
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Moon Palace Cancun - All-Inclusive
Horrible Trip- Moon Palace Resort- Don\'t Come Here!!!
Crystal
from
Verified Traveler
Submitted on 08-05-2017
Would Return or Recommend: No
I am here right now. I would never recommend this place to anyone. Very disappointing, from the useless resort credit to the beach. I am not one to complain but please take it from me and look into another resort. You will be totally disappointed if you don't. There is no beach, just stinky seaweed! I could go on and on!
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Moon Palace Cancun - All-Inclusive
Cancun Trip
Jody
from Cushing, Ok
Verified Traveler
Submitted on 08-05-2017
Would Return or Recommend: No
Not what we expected!!! First time to stay at Moon Palace, first time to take our kids to an all-inclusive resort. When they say seaweed on the beach they mean ALOT OF SEAWEED, so much that my kids couldn't even enjoy the beach. It shows all kinds of slides and a water park but you also need to know they have 3 different lobbies so make sure of which one you book. The pictures are from all of them and you may or may not be able to go to the other lobbies, depends on how you book it and if you do...
Not what we expected!!! First time to stay at Moon Palace, first time to take our kids to an all-inclusive resort. When they say seaweed on the beach they mean ALOT OF SEAWEED, so much that my kids couldn't even enjoy the beach. It shows all kinds of slides and a water park but you also need to know they have 3 different lobbies so make sure of which one you book. The pictures are from all of them and you may or may not be able to go to the other lobbies, depends on how you book it and if you don't know about that (like me) it's a real disappointment. It's very expensive to take your family on vacation, just be careful and do you research before you book.
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Moon Palace Cancun - All-Inclusive
Don\'t Bother!
Shaveta
from
Verified Traveler
Submitted on 08-02-2017
Would Return or Recommend: No
We are currently staying at the Moon Palace in Cancun, Nizuc. The hotel is clean and well kept. Shows are good. That's about it. Food is average. Service....Disgusting! Staff are not friendly at all!! They seem to ignore you! I called in a day before we arrive to have cake and balloons in my daughter's room since it was her birthday that day...was not done. When I called "public relations" they said they didn't have it documented! I waited for them to set it up. The gentlemen ...
We are currently staying at the Moon Palace in Cancun, Nizuc. The hotel is clean and well kept. Shows are good. That's about it.<br /><br />Food is average. <br /><br />Service....Disgusting! Staff are not friendly at all!! They seem to ignore you! I called in a day before we arrive to have cake and balloons in my daughter's room since it was her birthday that day...was not done. When I called "public relations" they said they didn't have it documented! I waited for them to set it up. The gentlemen came with balloons we made it work. When we came back to the room, there was a cake...but it said Happy 50th birthday! Didn't make a fuss..didn't want to start the vacation on a bad note. Moved on...most of the restaurant staff could care less if you needed anything else...coffee drinks, etc. Some were great...most were not! <br /><br />Now let's talk about "publics relations" department. The place you went if you had any issues. The hotel staff member was the most rude person I had ever met! The hotel staff member was confrontational and condescending! I am appalled with the service here! I asked to speak to a manager she said she was the acting manager...not true!! It was a frustration for me as it I was upset with already things that were going on. I started by telling her I was not sure why I was being charged 16% tax on resort credit. The hotel staff member said that was the policy and there was nothing. I was not made aware of this when I checked in a man spoke to us about using the resort credit for an hour before we went to our room! The hotel staff member said ok cancel it...we were using it for a day pass for the Grand! I was upset visibly. She just kept on being condescending, and rude. I kept asking to speak to someone else, as I knew I was going to lose my cool. The hotel staff member kept refusing, and being rude! I lost my cool..said some not very nice things! And she called security on me, after she said that I was making up the complaints because I didn't want to pay the taxes!!!!! I walked away went to the front desk...asked to speak to the hotel manager...these people don't want you to speak to their supervisors..The hotel staff advised me to speak to one of hotel staff, in public relations who was sitting there egging her on i refused. Finally after 5 minutes the hotel staff called her manager! The manager, was nice and listened to me...I voiced my frustrations, and the manager just listened and apologized! That's it...nothing more from the hotel. The manager said the taxes are the taxes..fine...and finally she said let them charge me the taxes and she will issue a refund. At this point it had been an hour. My family and I didn't even visit the Grand...I am so upset. This was yesterday...I'll never ever come back here again! I don't know how they were ever a 4 diamond hotel based on the service they give! They need to train their staff...public relations is a joke when you have a person like one of the hotel staff sitting there acting like she payed 4k for the vacation not me!
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Moon Palace Cancun - All-Inclusive
2017 Family Vacation
Crystall
from Cleveland, Ohio
Verified Traveler
Submitted on 07-29-2017
Would Return or Recommend: No
Overall we had a good time. Moon Palace is a very large resort. 3 properties which everyone has access to. Check in process was not great! Check in was at 3 pm but we didn't get into our room until 6:30pm. Big disappointment. There is not much to do without your swimsuit! Carry it in your carry on. Next our room was in the Grand and directly across from the Waterpark. Problem is they didn't tell me at booking (nor online) that only ONE out of four of the water slides are actually open. One reaso...
Overall we had a good time. Moon Palace is a very large resort. 3 properties which everyone has access to. Check in process was not great! Check in was at 3 pm but we didn't get into our room until 6:30pm. Big disappointment. There is not much to do without your swimsuit! Carry it in your carry on. Next our room was in the Grand and directly across from the Waterpark. Problem is they didn't tell me at booking (nor online) that only ONE out of four of the water slides are actually open. One reason I picked this resort is because I have kids that love waterslides. The waterpark is perfect! After talking to staff about the issue they did offer us an excursion to the local waterpark (Ventura Park) which we accepted. Dinners. Now this is a HUGE HUGE DISAPPOINTMENT!!!!!! Never in my many different resort stays have I had to wait 2 hours to get into an all inclusive's restaurant!!! One was over 3 hours every night. This is where the large resort experience is horrible for me. Many unhappy vacationers complaining. Everyone I talked to while I was there had that same complaint. Every restaurant was a long wait no matter what time you try to go to dinner. My kids would almost fall asleep eating! Or not eat at all some nights because it was so late. Of course there is the Buffett you could go to EVERY.SINGLE.NIGHT. But nothing changed in the Buffett. Everything was always the same. Food was a big blah for us. <br />Good execution to go on is the Emtion Mayas. ATV riding, Zip lining, swimming in a cave, then great authentic Mexican food to snack on. Best Pico!!! <br />Moon Palace staff was great. But overall I would not stay at such a large place again.
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Moon Palace Cancun - All-Inclusive
There Are Better Options In Mexico
Rick
from
Verified Traveler
Submitted on 07-26-2017
Would Return or Recommend: No
The staff, as has been my experience in Mexico, were wonderful. The rooms were older and in need of attention. The food ranged from wonderful (Mexican and Japanese restaurants to bland (Italian and Brazilian Steak House). The resort was clean and relatively well kept. The sales pitch at the resort was over the top and not what we had hope for while on vacation. The golf was wonderful! Overall, I have found better value at other resorts.
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Moon Palace Cancun - All-Inclusive
Grand Moon Palace Resort
Johana Lopez
from Broken Arrow, Oklahoma
Verified Traveler
Submitted on 07-17-2017
Would Return or Recommend: Yes
It was my first time to The Grand Moon Palace Resort and it was amazing!! We were treated very well by the front desk Rep Cesar, he was polite and very attentive. The hotel is definately 5 stars. They are extremely clean, the employees of the hotel work very hard day and night to keep this place impecable. The buffets and the restaurants are very good. We tried the Cuzco "Peruvian Restaurant" this was our favorite, the waiters Angel, Paco and Oscar were extremely attentive they did an ...
It was my first time to The Grand Moon Palace Resort and it was amazing!!<br />We were treated very well by the front desk Rep Cesar, he was polite and very attentive.<br />The hotel is definately 5 stars. They are extremely clean, the employees of the hotel work very hard day and night to keep this place impecable. The buffets and the restaurants are very good. We tried the Cuzco "Peruvian Restaurant" this was our favorite, the waiters Angel, Paco and Oscar were extremely attentive they did an amazing job serving us. The Sunrise Hotel and the Nizuc are great properties to visit as well. The beach at the Grand is not the best but its still a beautiful place where to relax and enjoy the waves. The best beach was at the Beach Palace Resort in the "Zona Hotelera" we made it over there and the water was just breathtaking. The kids were extremely exited and happy at the Teen Lounge and at the Water Park / Kids club which happen to be across our room. We have no regrets this was by far on one of best vacation spots ever. The only suggestion I have is to be patient with the golf car service to take you everywhere because its takes time to get to places.
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Moon Palace Cancun - All-Inclusive
Moon Palace
James H. McCray
from Athens, Georgia
Verified Traveler
Submitted on 06-13-2017
Would Return or Recommend: No
I've been to the Moon Palace couple times in the last 10 years. It seemed better in the years past that the past weekend. The pool had many places that had tile loose or fallen off. My son found some in the water and thought it was a souvenir. The pool bars when crowded are crazy...you have to bully your way to the front or you'll never get a drink. The beach is probably the worse I've ever seen, full of seaweed and the smell is unbearable. "Don't go to the beach!" Pools are nice, jus...
I've been to the Moon Palace couple times in the last 10 years. It seemed better in the years past that the past weekend. The pool had many places that had tile loose or fallen off. My son found some in the water and thought it was a souvenir. The pool bars when crowded are crazy...you have to bully your way to the front or you'll never get a drink. The beach is probably the worse I've ever seen, full of seaweed and the smell is unbearable. "Don't go to the beach!" Pools are nice, just need a little more repairs around the tiling. People are friendly except when trying to sell time then many don't want to take "NO" for an answer. I thought the food was OK, nothing special. My kids enjoyed the free ice cream bar and cookies. I probably won't come here again due to the beach and I think for the money I could find a better value with beach somewhere else.
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Moon Palace Cancun - All-Inclusive
OK
MrsZimm
from Tate, Georgia
Submitted on 02-11-2017
My husband and I visited here while we were staying at the sun palace resort. We came to sit by the "big" pools, beach and to poke around to see if we may want to stay here in the future.
We decided this place is not for us. The beach is not a pretty beach- it's more like a lagoon, stagnant water that looks like it has a lot of seaweed in it. The service was not as good as at the Sun Palace. It was very hard to get anyone to wait on us pool side. Beach side the service was non existent. T...
My husband and I visited here while we were staying at the sun palace resort. We came to sit by the "big" pools, beach and to poke around to see if we may want to stay here in the future.
We decided this place is not for us. The beach is not a pretty beach- it's more like a lagoon, stagnant water that looks like it has a lot of seaweed in it. The service was not as good as at the Sun Palace. It was very hard to get anyone to wait on us pool side. Beach side the service was non existent. There are tons of sea gulls that swoop in and take food off of your plate as you walk to your table! Nasty.
The food at this hotel is the same as at the Sun Palace with the exception of the brick oven pizzas made pool side (Which were very good) and the bakery/sweet shop with home made ice cream.
We were glad to get back to the boutique resort with only a fraction of the guests. Moon Palace will be right for a lot of people, but it's not a good destination for people who want to relax in a quiet, non hectic environment.
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Moon Palace Cancun - All-Inclusive
12th year here. Best service anywhere
mglassanos60
from Hingham, Massachusetts
Submitted on 02-11-2017
We are elite vip members, coming here for 12 years. We love this spot. Have never met any staff member who was not happy, gracious, and happy to help out with anything. Gustavo at the grande pool has been fabulous to us for years.
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Moon Palace Cancun - All-Inclusive
Another Excellent Vaction
Lynne1345
from Rochester, New York
Submitted on 02-11-2017
This trip was one of our best ever at the Nizuc! As usual we were treated like royals and made to feel welcome and appreciated. The staff went over and above to make our vacation wonderful. BIG shout outs to the following Men and women. Jose Antonio Villasenor, Landa- Gondola, La Manglar- Elsy, Enrique, Angel Fernando, Harumi,Linda,
Pool Staff, Raul, Brenda, Cesar, Nicholas, Jesus, Salvador, Eduardo, and Angelica. All Guys at the bar. Richi, Charly, Dante, Memu, Alex, Vivi , Jorge and Vane, th...
This trip was one of our best ever at the Nizuc! As usual we were treated like royals and made to feel welcome and appreciated. The staff went over and above to make our vacation wonderful. BIG shout outs to the following Men and women. Jose Antonio Villasenor, Landa- Gondola, La Manglar- Elsy, Enrique, Angel Fernando, Harumi,Linda,
Pool Staff, Raul, Brenda, Cesar, Nicholas, Jesus, Salvador, Eduardo, and Angelica. All Guys at the bar. Richi, Charly, Dante, Memu, Alex, Vivi , Jorge and Vane, the entertainment staff!!! Thank you Moon Palace for all you do for us and are counting the days to our next visit.
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Moon Palace Cancun - All-Inclusive
Amazing
paige l
from
Submitted on 02-10-2017
Absolutely loved this hotel the staff were brilliant nothing was a problem.We stayed at the grand our waitress at the pool during the day was Yasmen and took good care of us thank you to her she made our stay special.we are all booked for this August can't wait to come back can't wait .
Moon Palace Cancun - All-Inclusive
Exceptional entertainment team
letsgoback2017
from Calgary
Submitted on 02-10-2017
This is a great resort if you like keeping busy with fun activies. Everyday they have water activies like aerobics and volleyball and polo, in addition to beach volleyball, salsa lessons, cooking lessons, poker, cocktail lessons , daily trivia and more! Dante, Vanessa, Alexandre, Carlos, Richie, Jonny, Franky, Memo, and Ivan are the amazing entertainment staff that are always full of energy and smiling! Bathazar is the best server bringing pool side drinks!
Moon Palace Cancun - All-Inclusive
FANTASTIC!
MissMo1
from Bullard, Texas
Submitted on 02-07-2017
Was hesitant about this vacation, as All Inclusives had been very disappointing in the past. Wow! To our amazement this place was AWESOME! As stated in other reviews, it is a big compound, but a beautiful one indeed. Once you figure it out, there is so much to offer. Plenty of pools, more than enough beach space which also offers wait staff to deliver drinks and meals if you request. Rooms were spacious, clean and updated. Housekeeping was fabulous. They also restock your fridge each day...
Was hesitant about this vacation, as All Inclusives had been very disappointing in the past. Wow! To our amazement this place was AWESOME! As stated in other reviews, it is a big compound, but a beautiful one indeed. Once you figure it out, there is so much to offer. Plenty of pools, more than enough beach space which also offers wait staff to deliver drinks and meals if you request. Rooms were spacious, clean and updated. Housekeeping was fabulous. They also restock your fridge each day and replenish whatever alcohol, soft drinks, water and coffee. I cannot say enough good things about the food there. The buffet is typical - decent food. But the restaurants were amazing. Our favorite was Los Caporales, the Mexican restaurant in Nizuc. The food there was 5 star. Even breakfast is offered at Los Caporales and it was fantastic. The wait staff in there is top notch! We also did the romantic dinner, steak & lobster etc. out by the pool overlooking the beach/ocean. Food again was 5 star. The entire staff and I mean ALL of them couldn't have been any nicer and hardworking. We will definitely be returning.
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Moon Palace Cancun - All-Inclusive
Moon Not As Bright
Sandra C
from Harviell, Missouri
Submitted on 02-06-2017
For my husband's birthday, I booked a week at his favorite resort, Moon Palace. This was our fifth visit since a 2008 business trip. We loved it so much, we have visited with friends since but this was our first "couples only" visit. While it was nice, it has changed, and not all in ways that are positive.
First, my complaints. I booked a king/non-smoking/ocean-view, and even though we arrived after 4 p.m. our room wasn't ready. So, they put us in the last building on the Sunrise compoun...
For my husband's birthday, I booked a week at his favorite resort, Moon Palace. This was our fifth visit since a 2008 business trip. We loved it so much, we have visited with friends since but this was our first "couples only" visit. While it was nice, it has changed, and not all in ways that are positive.
First, my complaints. I booked a king/non-smoking/ocean-view, and even though we arrived after 4 p.m. our room wasn't ready. So, they put us in the last building on the Sunrise compound, the Sombrero building---a truly HORRIBLE location when discussing proximity to the lobby, pool, and decent view of the ocean. ( We stayed in this building with the company trip in 2008 so I know what I'm talking about.) This building either faces a refuge or the "ocean view" balcony is in direct sun all day. I said no to the Sombrero building so they put us in the next building, Pinata. Better, but not the type of bed I had reserved almost THREE MONTHS IN ADVANCE. Really? Advanced payment means nothing? Repeat business means nothing? Then, we are inundated by the aggressive "guest services" (time share people) to activate our "resort credits" and listen to their presentation. Uh, no---I'm tired, I'm mad, and I certainly don't want to listen to their pitch. Not a great start to our stay.
At 8:30 a.m. the next morning and consequently, EVERY morning for the duration of our stay, we were awaken by a phone call from the "guest services" stating we hadn't "activated our resort credits" (which by the way are taxed 16%) and we need to take care of this. Although I DID activate and book activities that day, we continued to get the same call EVERY morning. So annoying...
Food, except the buffet, is fairly good. The buffets were HORRIBLE---and honestly, because it was soooo bad, we only had one breakfast and one dinner buffet at Gondola and Buganbilia's, respectively. Thereafter, breakfast was room service and dinner was always al a carte, regardless of the wait.
Palapa Fragatta was the only restaurant at Sunrise we visited more than once. Palapa Barracuda, the steak house was average at best. Los Corporales and Arrecifes at Nizuc are pretty good...but not nearly as good as they were when we were there in 2011 and 2012. The best meal, by far, was the meal we had to pay extra for, the "romantic dinner". Now, of course, you redeem "resort credits" for this dinner, and it is truly wonderful, but remember, you're taxed 16% Not really a true "resort credit". BUT an A-MAZING experience in every way---food, service, entertainment, ambience---actually worth the money
Having vented my complaints, there are numerous positives to mention. First,there are a lot of truly fun, wonderful people who work there---this is the "saving grace" if you will. Anel and Alexandra in the "vacation planners office/guest services"---pleasant, helpful, NOT PUSHY---I appreciate this. Octavia in the Nizuc lobby bar---got to see her every night waiting for our dinner reservations--lovely, attentive. Pablo at the Sunrise pool bar---great service. Gerardo and Carlos at the Palapa Fragatta at Sunrise---so wonderful! I can't say enough! Spot-on service and so honestly personable! Jesus and crew at the Terrazza Lagos romantic dinner event. Arlette, Gabriella, and Estella at he the spa---best spa experience EVER! Honestly.
While it was a very good birthday trip for my husband, it wasn't as "perfect" as I remembered... and wanted. When the stay begins with problems at check-in, it tends to put a negative spin on the remainder of the trip...at least for me. For the money, there shouldn't be any negatives.
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Moon Palace Cancun - All-Inclusive
Unimaginative uninspiring and formulaic
Alan B
from Bowdon, United Kingdom
Submitted on 02-06-2017
We stayed here for one night, having missed a connecting flight in Cancun. It was recommended by the airline as being close to the airport, which it is.
The property is set in a vast compound, with three receptions, and hundreds of rooms. The beach area is pleasant, the pools large and varied but surrounded by rows of sun beds. Simply navigating from the room the the communal restaurants and dining areas was a challenge. Even knowing which reception area you need to check-in or out of is challen...
We stayed here for one night, having missed a connecting flight in Cancun. It was recommended by the airline as being close to the airport, which it is.
The property is set in a vast compound, with three receptions, and hundreds of rooms. The beach area is pleasant, the pools large and varied but surrounded by rows of sun beds. Simply navigating from the room the the communal restaurants and dining areas was a challenge. Even knowing which reception area you need to check-in or out of is challenging
The whole place was hermetically sealed and it would be entirely possible to forget you were in Mexico, which is a great shame.
If you want mass market, all inclusive sterility, this is for you.
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Moon Palace Cancun - All-Inclusive
Honeymoon Paradise
Melissa M
from
Submitted on 02-06-2017
My husband and I cannot say enough about this beautiful resort. It was clean and the staff were very friendly and helpful. A special shout to our favourite bartender Julio at the lobby bar. He made us feel like we were at home and would always go above and behind to make sure our stay was enjoyable. The food was amazing we really liked how you didn't have to make reservations for each of the a la carte. The golf courses were very nice. We also enjoyed how close the resport was to the airport...
My husband and I cannot say enough about this beautiful resort. It was clean and the staff were very friendly and helpful. A special shout to our favourite bartender Julio at the lobby bar. He made us feel like we were at home and would always go above and behind to make sure our stay was enjoyable. The food was amazing we really liked how you didn't have to make reservations for each of the a la carte. The golf courses were very nice. We also enjoyed how close the resport was to the airport. We cannot wait to go back and take our family with us! Cheers!
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Moon Palace Cancun - All-Inclusive
Honeymoon vacation.
Rob C
from
Submitted on 02-06-2017
Absolute banger of a resort. The Mexican people are diamonds and they sparkled for us on our special getaway to Central America. We were upgraded to a sea view room which was as spacious as it was fantastic.
The food on offer is as varied as anybody could handle and they will accommodate your every need as you wish. The resort is large but I'd recently acquired a fitbit watch so I enjoyed the walking. The resort is split into 3 Sunrise, Nisuc and Grand. We stayed in the pelican section of the N...
Absolute banger of a resort. The Mexican people are diamonds and they sparkled for us on our special getaway to Central America. We were upgraded to a sea view room which was as spacious as it was fantastic.
The food on offer is as varied as anybody could handle and they will accommodate your every need as you wish. The resort is large but I'd recently acquired a fitbit watch so I enjoyed the walking. The resort is split into 3 Sunrise, Nisuc and Grand. We stayed in the pelican section of the Nisuc which was perfect as it's quite central. I'd recommend the Sunrise if you prefer it more lively and sociable.
I would go to Mexico again in a heartbeat. We had an amazing time at this resort. It really was luxury personified.
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