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Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$379 $189
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,269 $1,279
Per Guest for 5 Nights
Based on 5835 reviews
Be pampered by royal treatment at Hard Rock Hotel Riviera Maya Heaven Section where luxury prevails with magnificent spas set amongst beautiful golf l
Style: Beachfront, All Inclusive, Adults Only
Room & Rates
Deluxe Gold Double Heaven- All-Inclusive - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 2

Deluxe Gold Double Heaven- All-Inclusive

Starting from
$379 $189
Per Adult Nightly

Consider this room your all-­‐access pass to club awesome. So kick things off in style and never look back with:


  • Two double beds, a hot tub, and complimentary Wi-­‐Fi
  • A private balcony, hammock and personal liquor dispenser
  • Minibar with soda, bottled water, juices, domestic beer, and an in-­‐room bottle of wine
  • Rock Spa® bath amenities, bathrobes, and slippers
  • 24-­‐hour room service and a flat screen LCD satellite TV
  • Laptop-­‐sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC


View: Garden View

Max Occupancy: Up to 4 adults. 482 sq. ft., 44.8 m2

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Deluxe Gold King Heaven - All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 3

Deluxe Gold King Heaven - All-Inclusive

Starting from
$379 $189
Per Adult Nightly

Consider this room your all-­‐access pass to club awesome. So kick things off in style and never look back with:


  • One king bed, a hot tub, and complimentary Wi-­‐Fi
  • A private balcony, hammock and personal liquor dispenser
  • Minibar with soda, bottled water, juices, domestic beer, and an in-­‐room bottle of wine
  • Rock Spa® bath amenities, bathrobes, and slippers
  • 24-­‐hour room service and a flat screen LCD satellite TV
  • Laptop-­‐sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC


View: Garden View

Max Occupancy: Up to 2 adults. 482 sq. ft., 44.8 m2

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Deluxe Gold Pure King Heaven - All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 5

Deluxe Gold Pure King Heaven - All-Inclusive

Starting from
$397 $198
Per Adult Nightly

Consider this room your all-­‐access pass to club awesome. So kick things off in style and never look back with:


  • One king bed, a hot tub, and complimentary Wi-­‐Fi
  • A private balcony, hammock and personal liquor dispenser
  • Minibar with soda, bottled water, juices, domestic beer, and an in-­‐room bottle of wine
  • Rock Spa® bath amenities, bathrobes, and slippers
  • 24-­‐hour room service and a flat screen LCD satellite TV
  • Laptop-­‐sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC


View: Garden View

Max Occupancy: Up to 2 adults. 482 sq. ft., 44.8 m2

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Deluxe Diamond King Heaven All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 1

Deluxe Diamond King Heaven All-Inclusive

Starting from
$448 $224
Per Adult Nightly

Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we jam packed these legendary digs with non-­‐stop extras and no-­‐limit luxury like:


  • Room with best views or locations (views and location varies per hotel)
  • King bed guaranteed
  • 24 Hour room service from select restaurant menus
  • Pre order breakfast
  • Espresso / American coffee machine
  • DVD player / CD player (upon request at Hard Rock Hotel Vallarta)
  • iPod dock / Radio / Alarm clock
  • Pillow menu
  • Aromatherapy menu
  • Concierge phone service
  • Upgrade brand of liquors in room dispenser
  • Private beach lounge chairs area with waiter service
  • Exclusive beach bag (one per room / per stay)
  • Private check-in & check-out / Late check -out & early check-in (subject to availability)
  • Nightly petit-four
  • Professional blow dryer


View: Ideal location with Pool and/or Partial Ocean View Max Occupancy: Up to 2 adults. 482 sq. ft., 44.8 m2

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Deluxe Platinum Sky Terrace King Heaven All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 7

Deluxe Platinum Sky Terrace King Heaven All-Inclusive

Starting from
$454 $227
Per Adult Nightly

Let’s amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy:


  • Access to a private sky terrace, lounge chairs, and hot tub
  • One king bed and complimentary Wi-­‐Fi
  • Private balcony, hammock, personal liquor dispenser, and in-­‐room wine
  • Minibar with soda, bottled water, juices, and domestic beer
  • Flat screen satellite TV, 24-­‐hour room, and turn-­‐down service
  • Rock Spa® bath amenities, bathrobes, and slippers
  • Coffee maker, telephone, alarm clock, hair dryer, iron, ironing board, laptop-­‐ sized digital safe and individually controlled AC
  • Private BBQ service available in sky terrace at extra cost


View: Ocean View

Max Occupancy: Up to 2 adults. 964 sq. ft., 89.6 m2 including terrace

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Rock Royalty Level Deluxe Platinum King Heaven - All-Inclusive - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 6

Rock Royalty Level Deluxe Platinum King Heaven - All-Inclusive

Starting from
$498 $249
Per Adult Nightly
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king. 
• Rock Royalty Personal Assistant (7am – 11pm) 
•Ironing Service (2 items per person/per stay) 
•Upgraded full-size Rock Spa® bath products 
•Express luggage delivery 
•Complimentary Shoe Shine 
•Nightly Petit Fours 
•Aromatherapy and Pillow Menu 
•Spa Tub Preparation (with 24-hours notice) 
•Personal Assistance with reservations (on 
and off property) 
•Priority Reservation to picks® and mix® 
program 
•Complimentary 25-minute couples massage 
at the Rock Spa® 
•VIP Exclusive Check-in and check-out 
•Late checkout available (until 3pm – 
available upon request and availability) 
•Complimentary beach bag (1 per room/per 
stay) 
•Bonus Track - (Personal Assistant will help 
review account and assist in express check- out) 
• Priority booking for bali beds ($) • Hydro spa tub
• Private bath with shower
• Balcony with hammock 
• Premium Liquor Dispenser – Absolut, Bacardi White, Johnny Walker Red Label, Jose Cuervo Especial 
• Mini bar with soda, bottled water, juice, domestic beer and snacks 
• LCD TV with satellite
• Purified water
• Plush Bathrobes & slippers
• Sleeping mask
• Loofah Sponge
• Digital safe (laptop size)
• Individually controlled A/C
• Espresso machine
• Direct dial telephone
• iPod Dock
• Hair blow dryer
• Iron/ironing board
• Free wireless internet
• 24-hour room service – select a la 
carte menu
• Turndown service 
($) indicates additional cost – not part of the all-inclusive experience
 
View: Partial Ocean View. Max Occupancy: 2 adults. One King Bed. 482 sq. ft. 
 
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Rock Suite Platinum Heaven All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 4

Rock Suite Platinum Heaven All-Inclusive

Starting from
$1,136 $568
Per Adult Nightly

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy:

  • Oversized private balcony, hammock, hot tub, lounge chairs and tables
  • Premium liquor dispenser with upgraded liquor available and in-­‐room bottle of red wine
  • Minibar with soda, bottled water, juices and domestic beer
  • Exclusive restaurant and late-­‐night pillow menu
  • Aromatherapy, Rock Spa® amenities, bathrobes and slippers
  • Wireless Internet, flat screen satellite TV, DVD player, CD player and i-­‐dock
  • 24-­‐hour room service with select menu
  • Living and dining room
  • Nightly petit fours & turn-­‐down service


View: Oceanfront View

Max Occupancy: Up to 6 adults. 2,583 sq. ft., 240 m2

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Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive
Carretera Cancun-Chetumal Km 72 - Tulum, Riviera Maya, Mexico 77710

Location

The ultimate pampering experience awaits at Hard Rock Hotel Riviera Maya Heaven Section. Set on a luxury beachfront location, the 4-star resort is an adults only all-inclusive retreat ideally positioned in Riviera Maya just 60 Minutes from the Cancun Airport. Be pampered by royal treatment at Hard Rock Hotel Riviera Maya Heaven Section where luxury prevails with magnificent spas set amongst beautiful golf landscapes or breathtaking ocean views.

Why Stay Here

Beautiful Location
Gourmet Dining
On-site Spa, Yoga and Pilates
All Rooms have Balconies and Jetted Tubs
Free Wifi

Resort Details

Internationally recognized as a world-class entertainment and lifestyle brand, Hard Rock Hotels & Casinos offer stylish and contemporary design, unparalleled service and the thread that unites them all music. Hard Rocks current Hotel and Casino portfolio is located in the worlds most enviable resort destinations, as well as urban gateway cities. Hard Rock Hotels cater to the evolving and distinctive needs of today’s cosmopolitan, modern travelers, who seek a reprieve from traditional, predictable properties, whether for business or leisure travel. Hard Rock is excited to announce their new Indian Wedding Esperiences available at Hard Rock Hotel Riviera Maya. The Indian Wedding Experiendce offers Live entertainment, popular Indian Music, decor and traditional cuisine crafted by our master chefs.
This adults only resort (18+) is set within a 85-acres expanse, combining the exuberant virgin jungle, typical of the state of Quintana Roo, with wide and spacious lawns and gardens carefully designed to please the senses. Our botanical garden cares for and multiplies the native trees and flowers to offer you the widest array of brilliant colors. From the central patio with its colonial fountain, through the romantic archways, down to the natural tile floor to the carefully handcrafted furniture, it all combines to create a magical setting.

All-Inclusive Details

  • 5 Star acommodations
  • Casual and a la carte dining
  • Beverages
  • Snacks
  • Top-shelf in-room liquor dispenser
  • 24/7 in-room service
  • Land sports
  • Fitness center
  • Pool and beachside service
  • Daily activities
  • Nightly entertainment
  • Live entertainment
  • Free Wi-Fi in-room and resort-wide
  • Parking Free
  • Unlimited phone calls to the Continental US and Canada
  • Private function concessions
  • Gratuities inlcuded

Accommodation Details

  • Luxurious accommodations with double jacuzzi.
  • Non-smoking rooms available Unlimited phone calls to Mexico, USA and Canada from your room (Some Restrictions apply).
  • Fruit basket and wine upon arrival.
  • Wireless Internet throughout the resort
  • Turndown service. Liquor dispenser.
  • Mini-bar containing sodas, bottled water and domestic beer, including a fully stocked in-room liquor dispenser that offers top-shelf night caps.
  • TV with satellite.
  • Brand name bath amenities.
  •  Bathrobes and slippers.
  • Digital safe (laptop size),
  • Individually controlled air conditioning,
  • Coffee maker,
  • Direct dial telephone/alarm clock,
  • Hair dryer,
  • Iron/ironing board.
  • 24 Hour room service.

Restaurants, Lounges & Bars

At the Hard Rock Hotel Riviera Maya, dining is about more than food. Its a feast for the senses and an appetite for the good life. One served up with legendary eats and non-stop service at 9 world-class restaurants. That means access to everything from a decadent steak house and classic Italian to Asian fusion, service by the pool, and everything in between.

RESTAURANTS:

  • TORO: The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served la carte.
  • CIAO: Savor the finest Italian specialties la carte as you take your taste buds on a journey to the heart of culinary paradise. Weve got your favorite table ready and waiting.
  • LE PETIT COCHON: Serving remarkable dishes la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

  • DELIS and SNACK BAR Being this epic can work up a hunger. With 3 delicious snack and sweet options, youre never far from a quick bite to eat.

  • FLOAT: Grab a quick bite to eat or enjoy a selection of top-shelf cocktails by the pool.
  • DIVE: Refuel with great snacks, top-shelf drinks, and service by the Heaven pool.

IN-ROOM DINING
Sometimes going big means keeping a low profile. Stay in, enjoy your view, soak in the double Jacuzzi, and order up any time of day with 24-hour room service. Here, youll never get bored and youll always be satisfied. Well make sure of it.

BARS
With 9 legendary bars, youre never far from a refill. Thats what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool. We even packed your room with a personal liquor dispenser, premium brands, and a fully stocked minibar with domestic beer, bottled water and juice.

  • SUN BAR: The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites, and a premium selection.
  • MARTINI BAR- Heaven section Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
  • HEAVEN BAR & DISCO- Heaven section Just steps from the main lobby, Heaven Bar & Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
  • RHYTHM BAR- Heaven section Part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
  • JUICE BAR- Heaven section Feeds the spirit! Located next to Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes the Mexico has to offer.
  • LOBBY BAR- Heaven section The perfect place to raise a glass, the Lobby Bar is located off the main lobby and offers premium cocktails and the very best vibe of the Caribbean.
  • DIVE BAR- Heaven section Short steps from the main pool, the Dive Bar is the perfect place to relax after a sun filled day with fresh beverages and light snacks.
  • FLOAT BAR: A fresh Margarita for you and a strawberry smoothie for your little one. Enjoy this pool side bar while soaking up the Caribbean sun.
Our 24-hour room service menu has something to please even the most discerning palettes. As part of our all-inclusive offerings, guests can indulge in a full menu of in-room food and beverage selections at any time of day in any room category, no matter the length of stay. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.

Pools & Spas

The highlight of this resort offerings is its deluxe full-service spa. Hard Rocks mission is simple: to spread the spirit of rock n roll by
creating authentic experiences that rock. Not only do we aim to provide such memorable moments, but provide them to an audience that specifically seeks out experiences far from the usual moments that resonate and stand apart
from a pool of generalizations. In the ever-evolving world of hospitality,
Hard Rock sought an opportunity to revitalize and take the spa industry a
step forward.
Realizing that our guests are in search of unusual, yet unforgettable
encounters, we were able to invigorate our Rock Spa offerings by providing
an immersive and energetic departure from what our spas traditionally delivered. Through the new musically-synchronized treatments, our goal is for guests to embark upon a journey of the senses into which they are subsumed, a journey that makes them awake, alive and at peace all at the same time. Much like seeing your favorite artist perform live, you would rather be nowhere else.
Committed too offering authentic experiences that rock, Hard Rock
Hotels & PURIFY HARDER Casinos presents Rhythm and Motion the worlds firstfully immersive music-centric spa menu utilizing amplified vibrations, pressures and patterns, as the foundation of its treatments.
This groundbreaking experience takes guests on a rhythmic massage
journey bass vibrations ripple through the massage table as treble beats
come from above, sending pulses through the body and leaving guests
feeling energized and invigorated.
These are invented Rock Spa Rhythm and Motion treatments, available at Hard Rock Hotels & Casinos, transcending current spa rituals and inspiring spa-goers to Live Hard, Purify Harder.
Turning up the volume on the traditional Swedish massage practices, the massage therapist synchronizes movements with an expertly curated playlist
as guests embark on a journey of the senses. Utilizing Hard Rocks
different music for each treatment connects the healing power of music
with the artistry of message therapy.

RHYTHM AND MOTION Synchronicity(50 or 80 minutes)PLAYLIST Utilizing
greatest hits from yesterday to today, the treatment taps into
memories to create an experiential journey, in sync with a performance of
techniques, pressure and rhythm. The massage is infused with a choice of natural organic essential oils to reduce stress, ease muscle tension, and detoxify.

Face the Music(50 or 80 minutes)
Bringing the therapeutic benefits of sound vibration and clinically
proven organic products to rejuvenate and hydrate facial skin, this
journey leaves skin smoothed and refreshed, shedding years andrestoring a star-worthy glow.

SmoothOperator(50 minutes)
Retunes the skin and rocks the souwith a two-part treatment
removing impurities and invites new nourishing elements in. Starting
with the rhythmical Sweetgrass inspired dry brushing, a ritual that
softly sloughs rough skin away and closing with a soothing detoxifying
wrap, to release toxins, hydrate, and smooth the skinwrapping it up
on a high note.

Wrap Remix (110 minutes)
Thisis the ultimate healing experience warming guests up and wrapping them in bliss with a sweet finish. For the full body benefit, this treatment begins with a cleansing shot of ginger tea to jumpstart the detox process, followed
by a brisk, rhythmical Sweetgrass inspired dry brushing. Following the
detoxifying wrap to nourish the skin, the 250 -minute rhythm and motion
massage and cleansing facial mask complete the treatment. A refreshing shot of Rock Spa Detox Tea is then served, to keep guests in a state of ahhh even longer.

Weddings

COMPLIMENTARY HONEYMOON and ANNIVERSARY PACKAGE: Mini Honeymoon Cake, Bottle of Sparkling Wine, Honeymoon Dinner, In-Room Breakfast, Jacuzzi Experience. Requirements: Honeymoon couples must present proof of marriage within the past year. NOTE: Anniversary amenity is ONLY the Mini Cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.

Golf

Play golf on two nearby championship courses to keep you energized throughout your stay.

Entertainment & Activities

Hard Rock Hotel Riviera Maya introduces the ultimate way to live out your fist-pumping, guitar-shredding fantasy, Music Lab.
All guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. Program is free as a part of the all inclusive stay.
(Starting late July 2014)
Tennis is available on three lit courts at Hard Rock Hotel Riviera Maya Heaven Section , and Lagoon-style beaches invite snorkeling, swimming and kayaking next to snow-white sands, and a lap pool welcomes serious swimmers. A range of facilities designed with relaxation in mind include a yoga hut and a meditation garden. For true heart-pumping fun, you can try out the 100-foot climbing tower, the 14-obstacle fitness trail, the virtual spinning room or the wide range of classes offered in the full-service aerobic studio. The fully equipped fitness center offers everything from free weights, to treadmills, to stair and weight machines.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • All-Adults
  • All-Inclusive
  • Beachfront
  • Business Services
  • Car Rental Desk
  • Complimentary Bathrobe and Slippers
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Exterior Corridors
  • Fitness Facility
  • Free Local Calls
  • Free Parking
  • Free Wi-Fi
  • Gazebo
  • Ice Machine
  • Indoor Pool
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Jogging Area
  • Lounge/Bar
  • Massage Services (+)
  • Medical Services (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Night Club
  • Non-Motorized Water Sports
  • Ocean View
  • On-Site Travel Agency
  • Pool Area Bar
  • Restaurant
  • Room Service
  • Sauna
  • Secured Parking
  • Security Guard
  • Shopping
  • Snack Bar
  • Spa Services
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Swimming Pool
  • Tennis Courts
  • VIP Rooms
  • Valet Parking
  • Wake-Up Service
  • Water Sports
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 5835 reviews
from
Submitted on 02-08-2017
I had by far the most wonderful experience here. Tons of good fun, good food, and good drink. All the staff was amazing especially Jose! I can't wait to return and joy the festivities again!!!????????
from
Submitted on 02-08-2017
This resort is top notch! So beautiful and the staff is so very friendly and helpful. Jose the pool concierge took good care of us all the time. Can't wait to come back. This One Big Holiday was an incredible experience!!!
from
Submitted on 02-08-2017
Everybody has been friendly at heaven pool. Excellent service we were here few years ago and the food has improved a lot. will come back for sure next year. Pool concierge Jose is a great guy to talk to
from
Submitted on 02-08-2017
Time of my life! Beautiful hotel, amazing staff and service. Everyone is so nice and helpful and the music was the best. Pool concierge Jose was super friendly and helpful! They take care of everything for you so you are free to relax and forget about everything.
from
Submitted on 02-08-2017
The staff is incredible! Lots of improvements since our last visit. Food still not great but hey, we didn't come to eat. Wifi access much improved. Drinks flowed, music rocked, friends connected. So much fun!
from Aldie, Virginia
Submitted on 02-04-2017
The service at this all-inclusive was such a great surprise, since usually all-inclusive service isn't really top-notch. The staff was INCREDIBLE! Every person was extremely friendly, helpful, and accommodating. The wait staff outdid themselves day after day, especially at the beach.(Kyoshi is the BEST) We got bottles of champagne, liquor, and drinks before we were even empty with the current one. Room service was quick and OVERLY accommodating in a fantastic way. We had our group of 14 over for... Read more
Rooms
Location
Service
from
Submitted on 02-02-2017
From the time we checked in until the time we checked out, I couldn't find anything to complain about. Ciao , Toro, and Zen are amazing. We did a couples massage at the Rock Spa and it was a great experience. My wife got a pedicure and was very pleased. While she was doing that I got a haircut with no complaints. Hopefully we play again next year and they can for for 3 in a row.
from
Submitted on 02-02-2017
I honestly do not have one complaint about Heaven @ Hard Rock. Every staff member, from check in to check out was AMAZING! The wait staff at the restaurants and the pool (Fernando & Luis) were on it. The bartenders at the pool, the main lobby and the club were hilarious and very helpful in getting us drunk. The crew at the pool entertaining us with daily activities (Sarah, Abril, Mario, Smiley) were so sweet an so much fun, they made us want to go to the pool to see what shenanigans we could lau... Read more
Rooms
Sleep Quality
Service
from Spruce Grove, Canada
Submitted on 02-02-2017
We were a small group who arrived for a destination wedding with friends. Our rooms were well appointed and comfortable, although the corner rooms did not have hammocks on their balcony which was a little disappointing. Overall though it was not that big a deal. Yoslyn in guest relations was very nice and helped with an excursion... we did end up going to the 90 minute presentation for their membership, which was not bad, but they expect you to make a decision on the spot, which we did not car... Read more
Sleep Quality
Cleanliness
Service
from New Orleans, Louisiana
Submitted on 02-01-2017
I stayed at Heaven for a bachelorette trip. We had an absolute blast! There was constant entertainment, delicious cocktails, and tasty food. The staff was amazing. They always made sure we were enjoying ourselves, especially smiley! He was a lively character, professional, fun, and had a contagious smile. He even made an effort (and succeeded) to know all of our names (17 names) by the end of the trip! I have been to Cancun 4 times and this was by far my favorite hotel! -Tiff
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