from Oakland , Ca
Submitted on 05-14-2017
Would Return or Recommend: No
Save your money and book some place else. I booked superior ocean view room, and barely had any view on the ocean. What I got instead was garden view overlooking the roofs of the surrounding resorts, and partial ocean view, blocked with the trees. So if you want to stay here, better book a garden view and save money because you will not get what you paid for. Note: for some "ocean front" rooms the view is also blocked by the trees, so confirm before you get that that you will get an a...
Save your money and book some place else. I booked superior ocean view room, and barely had any view on the ocean. What I got instead was garden view overlooking the roofs of the surrounding resorts, and partial ocean view, blocked with the trees. So if you want to stay here, better book a garden view and save money because you will not get what you paid for. Note: for some "ocean front" rooms the view is also blocked by the trees, so confirm before you get that that you will get an actual view! On the first day I wasn't able to take a shower after traveling a long way to get there, because they had no warm water, only cold, just ridiculous! On the third day, I came to my room to take a shower again, only to find that there is no running water at all! Seriously! The fridge in the room wasn't cooling very well. Bugs would come into the room from underneath the door, one one instance I killed about 10 of them, and it took 3 complaints until they actually came to clean them up. First they came to spray, but didn't sweep them and just left them there. After 2 hours I come to my room, they are still there. Finally, when the guy came with the broom, I took it out of his hand and sweeper the floor myself. He just looked at me, didn't try to apologize or say that he will sweep it, unbelievable! Staff friendliness: front desk is lazy to do their jobs, and I wasn't even given basic resort info upon my arrival, such as breakfast, lunch and dinner hours (the couple that arrived before me was given more information, but when my turn came I guess the lady was just too lazy to repeat. Also, I felt that they treated me differently because I was there by myself. When you have two people in front of you you have to be nicer I guess, because they actually have a witness so they can complain). I was told the information will be sent to my room, it never was. Breakfasts staff/service: super slow! Be prepared to wait for up to and hour to get eggs! I was there when the resort wasn't even 50% full, only 9 rooms booked at the time, and they were super slow and their communication is horrible. You would order something and they would make you wait forever, not even informing you that your meal is coming up soon, or apologizing for the long wait. One morning they had no orange juice which was included in continental breakfast ( I was the 3rd table to arrive, about 7:30am, the previous 2 tables were given the orange juice, and apparently they had no more when I areived). The other morning I would get my coffee and had to wait for them to bring the cream for my coffee for 15-20min! Again, no apologies from the waitstaff, no communication while waiting. Breakfast also wasn't served in the first come first serve basis, they would give bread to om the table that arrived after me, and I had to wait for mine. On the first evening upon my arrival, dinner took 40min (just a burger) while there were only 2 other people sitting at the bar. So it's not like they were busy at all, they are just very lazy, unapologetic, not caring about customer service. So I would recommend eating some place else around the resort, unless you are very patient and don't care to wait for so long. When you go to have breakfast you will have to wipe your own chair because they were always wet from the rain, or grab a beach towel to sit on. Note: towels aren't usually placed on the beach on time so that you can grab them yourself , so if you get up early you will likely have to ask them for one. Other staff is friendly, security is nice, and I felt safe, guys who maintain the beach area are nice. Only one security guy annoyed me at the last night of my stay, when I was exiting from the resort towards the beach and he kept calling and ran after me to stop, and was checking on me if I was staying at the resort. I wasn't entering the resort from the beach, but exiting, so I got annoyed because it was obvious that I was staying there, and I don't need people harassing me while I'm on my vacation. So much for the luxury resort, ?. On the other hand, Jamaica is beautiful and I've enjoyed every moment of my vacation. People are very friendly, there are great sights to visit, bunch of activities you can do if you are a<br />Nature lover. I lived all of it and will definitely return! The ocean is amazing, the place is very peaceful, perfect for relaxing. I would only recommend saving your money and staying some place else, not at this resort. Or staying at some other upscale resort that will give you a better service for the money you paid.