from Pittsburgh, Pennsylvania
Submitted on 02-08-2017
Where do I begin? This is my 5th trip to Jamaica, and we typically stay at a great non all-inclusive resort that we love. This year, I found a Groupon for Samsara, and thought we would try that, since we are always interested in staying on the West End. We started our trip staying 6 nights at our usual resort, and then switched for our final 4 days at Samara. It was terrible since the moment we got there. The power was out for over 3 hours. When we were finally able to check in, we got into our ...
Where do I begin? This is my 5th trip to Jamaica, and we typically stay at a great non all-inclusive resort that we love. This year, I found a Groupon for Samsara, and thought we would try that, since we are always interested in staying on the West End. We started our trip staying 6 nights at our usual resort, and then switched for our final 4 days at Samara. It was terrible since the moment we got there. The power was out for over 3 hours. When we were finally able to check in, we got into our room and there were NO bath towels. We went to the front desk where were told that since the power was out, they weren't able to have towels, they would be ready shortly. 30 minutes went by, and still no towels. We had plans shortly, so we needed to shower, and it was like we were wrong that the resort didn't have towels ready, or ANY extra towels anywhere. I find it hard to believe that they wouldn't have any extra towels just in case for this reason, or that every room was filled that there were no extra towels on the resort anywhere. Then, they acted like we were in the wrong for expecting towels. Since the power was down, the air conditioning was also not working. We weren't able to use the fan in our room b/c it was covered in dust- it clearly hadn't been cleaned in months. When we came back to the resort later that night, we went to the hotel bar, and I noticed that the rum was incredibly watered down. You can see that they save extra rum bottles so that they can water down their rum. I asked the one bartender if they watered down their rum, and he tried to tell me "it's a different year." I asked another bartender, and they were honest saying it's a known fact that they water down their alcohol. That's embarrassing and incredibly cheap. Appleton rum should be golden, not practically clear. The service is terrible. You wait your entire meal before they even offer you water, if you're even offered any at all-they will walk by you, look right at you, and keep on walking. It's like you're bothering them. The food is ok, but if you're expecting an all-inclusive spread like the bigger resorts, you will be disappointed, and their jerk chicken is the worst. The room is incredibly basic, which would be fine, if there were even more outlets, and the bed was comfortable, but the bed will kill your back, and the pillows smell musty, and you have to pay to rent a safe. The second day, we didn't let housekeeping come in, but the third day we did, and they took our 2 towels and replaced them with 1 towel. The air conditioning was out again during the hottest part of the day. They said 10 minutes, it was out for hours. When we went to the front desk again for another towel, they acted like we were out of line for expecting 2 towels. You see the owners walking around all day, and when another guest, along with ourselves, wanted to complain about the towels, no air conditioning, watered down alcohol, the front desk tells us that they aren't there, and they have no # to contact them. The bar and front desk close at 10:00pm, so if you need anything, you're out of luck. The wi-fi was down constantly. In Jamaica, you are used to people on the beach trying to sell you things, but you politely say no and they go on their way, but when you go to Samsara's sister resort Legends, there is a guy that hangs between Legends & the neighboring property that constantly harasses you (called one girl slow b/c she was ignoring him), and Legends just lets him. Legends is a tiny beach w/old beach furniture that my husband fell through. You can definitely tell that the owners are cheap - they water down their alcohol, won't purchase enough towels to even cover their guests needs, the resorts are run down, don't pay or treat their employees well (the maintenance men/gardener and one bartender were the only nice ones). They need to spend money to make money, and clearly are too greedy to do that. The views from Samsara were the only redeeming qualities. I would never reccommend anyone staying here. We're not super needy people, but this place was the worst.