from Virginia Beach, Virginia
Submitted on 11-13-2016
Let's be candid. As part of a group of Americans traveling together on a pilgrimage to the Holy Land, I want to recognize that when I am a guest in another country, things will be different. I accept that. The hotel, which states on its website that it has been "restored to its former splendor", does offer modern facilities and met the needs of our large group for a meeting room after hours and a central dining room. But, the lack of attention to basic details of good management practices lea...
Let's be candid. As part of a group of Americans traveling together on a pilgrimage to the Holy Land, I want to recognize that when I am a guest in another country, things will be different. I accept that. The hotel, which states on its website that it has been "restored to its former splendor", does offer modern facilities and met the needs of our large group for a meeting room after hours and a central dining room. But, the lack of attention to basic details of good management practices leaves room for improvement.
1. The room. The room was of average size and the bed was comfortable. The toilet had an obvious continuous gurgling leak, but the construction of it seems to place the water tank behind a wall, thus suggesting that repairs are difficult. Others in our group reported the same thing. Its flushes were totally inadequate to be blunt. The shower had an unusual pull out device that initially left many of us flummoxed to solve. The water was nicely hot. The replenishment of towels was sporadic; some days no bath mat; some days only one face towel; never wash cloths. Despite the fact that it was obviously two of us in the room, we were only provided with one coffee cup continuously for drinking, using the hot pot; sometimes the same dirty cup was left for use the next day; and sometimes no new "Red Mug" instant coffee packets were left for the next morning. Attention to detail was absent.
2. The dining room. Although the quantity of food was adequate, breakfast in particular was unsatisfactory. The food basically lacked variety and taste. One morning it was obvious that the last night's coffee had merely been rewarmed, not freshly brewed. The traffic flow of placing the coffee pot and hot water urns immediately in the way of the food line, instead of off to a separate side, impeded the flow of reaching the food line. The breakfast choices lacked fresh fruit, and seemed to be simply canned peaches dumped from a can. We never discovered hot cereal such as oatmeal, or pancakes, or other items familiar to Americans. In fact, much of the food that should have been hot was lukewarm, as if reheated, not cooked fresh. Attention to detail was absent.
Because I had the opportunity to enjoy many other meals, both breakfasts and dinners in many other places around Israel, including international hotels in Jericho and Tiberias, I have some basis for comparison, and the dining room at St. George's was less satisfactory. I do not want to sound churlish, but a hotel that caters to an international crowd can do better.
If you want reliable wifi internet, St. George's is not a good choice. If you have managed to go to Jerusalem without the burden of a wifi device, the following is irrelevant! As noted elsewhere in another review, and contrary to the management response recently posted to that review, the wifi internet service at St. George's is sporadic and inadequate. Over five days, it did not work on the 3rd floor where I was. Most of the time, it did not even work in the lobby of the hotel at the front entrance to do something as simple as to check email. I do not believe management could have "fixed it" so soon after our stay. It will take a major IT "rework" to establish adequate broadband and repeaters throughout the building.
St. George's has much to recommend it as to location within Jerusalem. While we were there for five nights, I encountered a most friendly front desk staff. It is clear that the staff is used to hosting an international set of visitors, and was able to speak with us in English. I respect that the staff must work hard to accommodate many nationalities.