Submitted on 12-29-2016
We booked for 4 weeks and stayed in the Lotus Bungalow Deluxe room. We paid extra for Air con as it's summer and with the tropical weather, it can get super hot and humid as the storms are brewing (which is most of the time). We should have booked a smaller amount of time so we could have felt out the hotel and room situation, extending if we liked it. I would recommend to all fellow travellers to not book a month accomodation unless you have been to the hotel before and have liked it. When book...
We booked for 4 weeks and stayed in the Lotus Bungalow Deluxe room. We paid extra for Air con as it's summer and with the tropical weather, it can get super hot and humid as the storms are brewing (which is most of the time). We should have booked a smaller amount of time so we could have felt out the hotel and room situation, extending if we liked it. I would recommend to all fellow travellers to not book a month accomodation unless you have been to the hotel before and have liked it. When booking though, we wanted the security of accomodation for our entire stay in Ubud.
- Beautiful, super spacious room. Beautiful big balcony on the top floor looking out over the pool and jungle.
- Monkeys are entertaining if you like them (I personally am a little nervous of them, as they are obviously still wild animals and can take your stuff, not that this has ever happened to me, probably because I don't get too close :P)
- Pool is a great temperature and such a relief to get into on hot days. There are dead insects and some leaves, but not a lot that it bothered us.
- Air Con either did not or could not work. We should have spoken up sooner about this and possibly changed rooms earlier in our stay, but I think we were hopeful that it was just in our imaginations. We finally did speak up on one of the hottest days of our entire stay so far, we just could not get comfortable to sleep, especially after such a hot day walking around. We had also not had our towels changed for 3 days and so had to ask for new towels. The young man (who is very nice!) said there were no new towels and gave us a yellow-brown towel that smelt a little damp. We told him about the air con and he had a look at it. He went outside to fix it (something to do with the electricity?) and we waited for 30-40 minutes to come back as it was still hot but he never did. It was after 11pm by this point and we were super tired and didnt want the hassle of following up again so soon as we were pretty sure it couldn't be fixed. One of our theory's why the air con couldn't work was because of how huge the room was, and the roof is so high with gaps around the border, the air con potentially didn't stand a chance. Needless to say, we did not sleep very well the 2 weeks we were here.
- The Toilet we had mentioned a couple of times to the front desk that it was not working. The chain was broken inside, so it would keep running into the bowl and you couldn't flush it. Not cool when adjusting to the bali environment with some bowel movements not smelling too good. Also, the toilet roll holder is broken in this room. We didn't say anything to get it fixed, as it's not a necessity to us, but more of a note to the hotel to take some extra care into there facilities? It's the little things that add up.
- The walls are SUPER thin and we had some boisterous neighbours for two nights of our stay. Luckily it was only two nights.
- House Keeping was generally ok, but could have been way better with some more attention to detail. For example, we had to ask numerous times for toilet paper to be replenished (it is small and flimsy, if this matters to you, once again, doesn't mater to us but it's the little things that added up to us leaving). The soap and shampoo was replaced maybe once or twice in two weeks. In the second week, it took 6 days to get new clean towels. Not sure what happened there? We did ask a couple of times with the response that there were none. Maybe a laundry problem? Too much soap was used when mopping the room, so with wet feet from the pool or shower, it was rather slippery. Bed was made every day which was lovely, a couple of days though we had a sheet that didn't fit the mattress, so when sleeping or moving at all, the bottom sheet would come off and the mattress underneath looked rather old (see pictures). The blankets seem rather old and outdated too.
- Shower was seemingly built for very small people... you can only use it hand held as the holder for the nozzle came up to our waist (see pictures). I don't know why..? The bath looks pretty in pictures but is also not really practical as the sides are completely vertical, not relaxing to lean against. The drain was rather slow at draining also which didn't make a bath appealing to me.
- Water Pressure was very poor. We joked about "Having a dribble" as opposed to "Having a shower". Temperature would be fine with some playing and waiting. Late at night the water would just turn off completely so you can't brush your teeth, wash your hands, flush the toilet or have a late shower if your waiting for the air con to be fixed and have been stinking hot all day. We asked the front desk about this and they said the monkeys like to play with the pipes and they would break them and the staff would have to fix them in the morning. I'm not totally sure why monkeys are playing with pipes in the middle of the night when they are supposedly sleeping...? The water would always work during the day though which was the main thing.
- We only had the Breakfast on our first 2 days which was unfortunately terrible. The worst in all the hotels we've stayed in. The steamed noodles reminded me of the two minute noodles in the mini mart down the road, and the egg and fried potato looked like 1 egg with a few frozen veggies and a few chips. Needless to say, it was not substantial. It did include a little bit of fruit and a tea or coffee as most breakfasts in bali do of course. The waitress and kitchen staff did not feel very friendly or welcoming either. We had breakfast elsewhere for the remainder of our stay, which unfortunately added to our food budget.
- Finally, we checked out early for the above cons adding up, especially with the air con not working and we had paid double for this. It took talking to the front desk three times to finally get a resolution, and by that point we just wanted out so didn't push any further for a bigger refund. We asked to talk to the boss, but never did, we were told to come back three times at different points of the day over two days which was really just a drawn out hassle. The only reason I'm giving two stars instead of one is because the lady at the front desk was the most helpful and we got half of the remainder of our stay refunded. This was probably the best possible scenario for us, so we are just accepting it and moving on. We thought of just changing rooms a few times, but with the hassle of checking out early and getting a refund we decided to just boycott the whole thing.
I don't recommend staying here for other travellers, as we won't ever come back, but I don't know what the other rooms are like. If the air con had been comfortable, the other issues would have been easier to let slide. I hope this helps you!