from London, United Kingdom
Submitted on 01-04-2017
Hotel Crayon is very centrally located in Paris and that is what you are paying for: the location. As per all the other reviews, beware that the rooms are tiny! We saw four different rooms whilst trying to resolve all the issues we encountered when we checked in, so I say this from experience. Hotel Crayon would definitely be a cute little place to stay for romantic couples who want to be on top of each other all the time. So letâ??s be clear, I am writing this review primarily to warn FAMIL...
Hotel Crayon is very centrally located in Paris and that is what you are paying for: the location. As per all the other reviews, beware that the rooms are tiny! We saw four different rooms whilst trying to resolve all the issues we encountered when we checked in, so I say this from experience. Hotel Crayon would definitely be a cute little place to stay for romantic couples who want to be on top of each other all the time. So letâ??s be clear, I am writing this review primarily to warn FAMILIES that THIS HOTEL IS NOT FOR YOU!!!
The challenges we experienced started before we even checked in. The booking process itself was very easy, which we did via Hotels.com (part of Expedia). We selected 2 adults plus 1 child = 1 year of age. The price online came out at something like 2.6 x the adult rate, so I felt confident that our booking was correct. We received a booking confirmation from Hotels.com listing all of our details accurately. So far, so good, but thatâ??s down to Hotels.com, not Hotel Crayon.
Having read some of the negative reviews from other families, I decided to be proactive and call the hotel directly, during the day before we arrived, to check that they had prepared our room correctly. I was informed that they had our booking down for 3 adults and that they didnâ??t have any cots available. The man on reception agreed that he would try to source a cot, but that if this wasnâ??t possible, then he would provide some extra pillows and I would try to form a makeshift safe place for our baby to sleep. Not great, but at least I now felt that they now knew what we required.
However, when we arrived we had been allocated a room on the top floor, to which the lift didnâ??t go to (as per some other reviews). The lift was so tiny that only 1 adult could fit in with the buggy, so my wife had to come up separately with our luggage. The hallway and staircase to the top floor were so narrow that we had to take 1 bag at a time and take the buggy apart and take it up in pieces. When we finally got up to our room we found that there was just one double bed in it! And because the room was so small, there was no way that we could even construct a place for our baby to sleep using blankets, towels and pillows (as per the plan if there had been 3 beds).
So we went downstairs where we were told, by the same man I spoke to on the phone earlier, that our booking was for 2 adults only, and it wasnâ??t his fault. The man was quite rude and tried to make out like it was our fault. When I showed him the booking confirmation, he just said that itâ??s not what he had on his sheet! If, like we did, you have a tired baby whoâ??s about to start crying through lack of sleep, you donâ??t care whoâ??s fault it is, you just want a solution to the problem!
It took a full hour of him calling someone else, checking in the back (not sure why), looking at his computer screen (which clearly showed half the rooms vacant) and us looking at other unsuitable rooms, for him to come up with a fudge: separate rooms for our first night. Oh, how romantic!?
The next day we were forced to change rooms and we just had to hope and pray that they could find a cot (no promises!). They did, but again the room was so small that we had to move the buggy every time we needed to get round the bed to the cot.
Breakfast was abysmal. They donâ??t charge much for it, so I wasnâ??t expecting fine dining, but the fruit selection was just apples and lemons. The second day they even ran out of apples, bread and the rubbishy supermarket mini croissants. It was almost an hour before they were replenished by someone going out to buy more.
There were no high chairs available. Another couple who were also suffering at Hotel Crayon brought their buggy down to breakfast to enable them to eat as a family. I just held my son.
The rooms were clean, but the complimentary bottles of water in the room were not what they appeared to be. They were nice glass bottles branded â??Castalieâ??, but it was not mineral water, it was tap water! The clue wasnâ??t just the fact that it tasted exactly like the water out of the tap, but the fact that there was no hygiene seal, plus the silver caps were significantly scuffed from being repeatedly refilled. I wouldnâ??t have minded if they were open about it and simply had a pretty jug or other refillable container on the bedside table, but to refill branded water bottles is simply disingenuous.
Like many others, I was attracted to the hotel by the promise of colourful dĂ©cor and artful drawings on the walls. There was indeed some of this, but they werenâ??t exactly the work of Matisse (not that thatâ??s what I expected). Indeed, the decoration is a few years old now, so itâ??s neither modern and funky, nor old and quaint, but itâ??s still quite â??niceâ??â?¦ IF youâ??re a couple on a romantic weekend away.
We stayed for 2 nights from 14th to 16th October 2016.
We wonâ??t be staying at Hotel Crayon again.