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Guest Support & FAQs

Hotel Booking Frequently Asked Questions

  • How can I locate my booking ID?
  • How do I cancel a booking?
  • When will I be charged for my booking?
  • Does price match hotels listed with "Best Rate Guarantee"?
  • What do I need to bring to check in at the hotel?
  • How do I print my itinerary?
  • Can I make a hotel booking for someone else?
  • What options do I have to pay for my booking?
  • How many rooms can I book at once, and how many people can stay in each?
  • What if I need to modify my Hotel booking?
  • Does my hotel charge any additional fees at check in?
  • What time can I check into my hotel?
  • Can I view a breakdown of my payments or see the next payment due?
  • How can I confirm my booking details?
  • How much will it cost to cancel my booking?
Flight Booking Frequently Asked Questions

  • How do I contact my Airline carrier directly?
  • Are there any Travel Alerts that affect my flight?
  • How can I modify or cancel my flight within 24 hours of booking?
  • What if I need to modify or cancel my flight outside 24 hours of booking?
  • How do I choose my seats?
  • How can I print my boarding passes?
  • What about baggage fees?
  • What are the most recent FAA restrictions?
  • What is a code share flight?
  • Can I earn miles if I book a flight with
  • Who needs a passport?
  • How do I make arrangements for special needs assistance?
  • How do I cancel a package booking?
  • What if I missed my hotel cancellation deadline due to a canceled flight?
  • What is a schedule change?
  • I missed my flight, what do I do now?
  • My name is not correct, can I change it? Contact Center


1-866-269-7360 Toll Free


1-850-234-8887 International


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At we take Guest Support very seriously. In fact, one of our Core Values states that if our Guests are merely satisfied, we haven't done our job. Total Guest elation is our goal, and we work tirelessly to ensure that each and every Guest is so elated with their experience that they stop conversations to tell others about us. Check out what real guests are saying on our testimonials page.