Submitted on 11-14-2017
With the amount of money I spent for this vacation, I was thoroughly disappointed. First off, they do not offer free shuttle to and from the airport. We ended up renting a car for the week. Second, we booked a Sun Club room, and upon check-in was told they didn't have us as being sun club. They went ahead and corrected it and we checked in at the Sun Club check in desk. We were given a room in the Royal Tower, floor 5, facing the beach/resort. The room was large and clean, but the AC unit was se...
With the amount of money I spent for this vacation, I was thoroughly disappointed. First off, they do not offer free shuttle to and from the airport. We ended up renting a car for the week. Second, we booked a Sun Club room, and upon check-in was told they didn't have us as being sun club. They went ahead and corrected it and we checked in at the Sun Club check in desk. We were given a room in the Royal Tower, floor 5, facing the beach/resort. The room was large and clean, but the AC unit was set at 60 and it was not very cool. I had requested a fan at the sun club desk, and they told me one would be sent up. Stayed 7 nights and never received a fan. The room had a kitchenette, with a mini fridge, microwave, stove top, and vent fan. Only the fridge and microwave worked, and there were no dishes/silverware in the cabinets. The balcony was large with nice seating. It was very loud both during the day and evenings, whenever activities were taking place. If you want quiet, I would recommend not staying in the Royal Tower. The food was horrible in almost all places, especially the buffet. It was either cold, bland, or appeared to have been sitting around for days. Even the scrambled eggs were bad, they were really runny. The only indoor restaurant was the Italian one and it served pretty good food. Service is very slow at all restaurants, with a good hour and half from sit down to finish. The bars had very long lines, and no bartender seemed to make a drink the same as another. I don't think there is any alcohol in their drinks, you see them pour it, but after 10 drinks, didn't feel a thing. Our very heavy large balcony sliding door fell off one day, almost fell and shattered to pieces and could kill someone it was that heavy. I called the front desk and they said they would send someone up. After 45 minutes, and another call to front desk that went unanswered, maintenance showed up to repair. I called concierge several times over my stay, and only once was the phone answered! I had to ask for extra toilet paper. Housekeeping did come every day, at different times, and rooms were stocked differently each time. One day no washcloths, next day 2 washcloths, etc, and no one ever left more soap. The mini fridge was stocked each day with the items I requested by leaving a note in the fridge with my requests. It is IMPOSSIBLE to get a shaded hut on the beach. Also was very difficult to get beach towels, we got one on the first day, then got our second one the next and held onto them the entire week so we would have them. The towel hut was ALWAYS out of clean towels. The beach was nice, although it be a little rocky from the coral. Snorkeling was fun. Most of the staff was nice, did meet a few who gave me the impression they would rather not be there. Wi-Fi worked in the lobby and around that area, had to pay $30 for a week of internet on one device for our rooms. I also called ahead to ask if I needed electric outlet converters, and they said no. Upon arriving, found out it would have been helpful. There were 3 different kinds of outlets throughout our room/bathroom. Luckily we found 2 that were usable with our plugs. We were told we would get $400 in resort credits with our booking, they tried to give me only $200. Found out that you can only use certain amounts of resort credits for 3 things (private dinner, spa, and wine bottle purchases) but, for example, you can only use one $10 credit towards a purchase of wine ($35), or you can only use one $40 credit towards an $80 massage. Would have been nice to be able to use all of our credits towards one thing, as we didn't even put a dent in our credits. One last thing, do NOT pay extra for Sun Club, you get nothing extra. Our sun club room was on the other end of the resort from the sun club pool/lounge, and anyone can just go to these areas. They do not know if you are sun club or not. Do not waste your money!
Overall, I would not recommend this resort.