IMPORTANT INFORMATION FOR BOOKIT.COM GUESTS
US State Department Issues a DO NOT TRAVEL ADVISORY
Updated March 25, 2020 4:00AM CT
In response to the Coronavirus (COVID-19) Crisis now unfolding, BookIt.com has paused normal operations, and the international destinations we service have closed their borders to arrivals.
Due to the nature of this unprecedented pandemic, we have had to close our call centers in Florida, Jamaica, and El Salvador. This, effectively, means that we will be unable to provide agent assistance in cancelling any upcoming trips.
Cancelling upcoming trips:
BookIt.com has now cancelled all future bookings at resorts located in non-US destinations. We have also been officially notified that most of these resorts have closed temporarily, as air travel into their destinations is not possible at this time.
Your RESORT booking has been cancelled automatically
All upcoming PayDelay payments for upcoming travel have been cancelled
As we are currently unable to process refunds to you, please contact your bank for options available to you as a cardholder
Your FLIGHT portion of your booking will be cancelled when the airline you have booked officially cancels your flight. Provided PayDelay payments have been made so as to cover the cost of your flight, your remaining PayDelay payments have been cancelled.
As we are currently unable to process refunds to you, please contact your bank for options available to you as a cardholder. If you wish to reschedule, please deal directly with your selected airline. If you wish to cancel your flight, in most cases you can do so on your respective airline's website.
If you wish to reschedule your stay to a later date, please do so directly with your selected resort.
The current advisories are changing daily. Please visit the link above from the US Dept of State for official updates.
Due to the current situation, BookIt can't set a day for returning to normal operations.
We are hopeful that this global tragedy will pass soon, and that we can return to normal operations. Most importantly, we hope that you and your loved ones remain safe.