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Shangri-La Hotel Suzhou

Shanghai, China (PVG)

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Hotel Specials
Hotel + Flight from
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Based on 725 reviews
Room & Rates
Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 King Bed
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
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Horizon Deluxe, Room

Horizon Deluxe, Room

2 Twin Beds
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
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Executive Suite King

Executive Suite King

1 King Bed
883-sq-foot (82-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
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Horizon Deluxe Room King

Horizon Deluxe Room King

1 Twin Bed
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
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Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

2 Twin Beds
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 King Bed
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

2 Double Beds
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed

1 King Bed
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Horizon Deluxe, Room, 2 Double Beds

Horizon Deluxe, Room, 2 Double Beds

2 Double Beds
452-sq-foot (42-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Premier Room, 1 King Bed

Premier Room, 1 King Bed

1 King Bed
667-sq-foot (62-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details

Premier Room, 2 Double Beds

2 Double Beds
667-sq-foot (62-sq-meter) room with city views

Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

1 King Bed
883-sq-foot (82-sq-meter) room with city views

Layout - Living room and sitting area
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Premier Room, 1 King Bed

Premier Room, 1 King Bed

1 King Bed
667-sq-foot (62-sq-meter) room with city views

Layout - Living room and sitting area
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - Premium channels
Food & Drink - 24-hour room service, minibar, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking/Non Smoking
 
Hide room details
Shangri-La Hotel Suzhou
168 Ta Yuan Road Suzhou New District, Suzhou, China 215011

Resort Details

The closest major airports to Shangri-La Hotel Suzhou are: Wuxi (WUX-Shuofang) - 25.2 km / 15.7 mi Shanghai (SHA-Hongqiao Intl.) - 75.7 km / 47.1 mi The preferred airport for Shangri-La Hotel Suzhou is Shanghai (SHA-Hongqiao Intl.). Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance. Distances are displayed to the nearest 0.1 km and mile.
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.
National Rating For the benefit of our customers, we have provided a rating based on our rating system. Know Before You Go This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: CNY 161 per person (approximately) Rollaway bed fee: CNY 349.8 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.
An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 725 reviews
from Home Usa
Submitted on 01-24-2017
Really nice--greatly improved experience compared to my stay two years ago. Service here is fantastic; people in every corner of the hotel are uniformly pleasant and helpful. Room temperature was completely comfortable and controllable. Housekeeping service was fantastic, unobtrusive, and very respectful of guest preferences. Restaurant and event catering services are very well done. Breakfast and lunch buffets in Cafe Soo (I didn't try dinner there) are very impressive--great variety, consist... Read more
Location
Service
Sleep Quality
from Melaka, Malaysia
Submitted on 01-05-2017
Bit disappointed to note the poor English level of the Front Desk staff. They were obviously overwhelmed by a rowdy group domestic MICE guests who swarmed the Front Desk. Dinner at the Shang Palace was also disappointing. We were served with a chipped glass wine decanter, and despite us telling them about it, staff continued to use it.
Cleanliness
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from Bengaluru, India
Submitted on 01-04-2017
It is the best hotel I have stayed in. Have been there may times (more than 5 times during last 5 years) & never faced a single issue about food, service, room cleaning, view. The place is conveniently located in Suzhou. Walking distance from Tesco & many option to Eat out as well as inside the hotel.
from Taipei, Taiwan
Submitted on 12-16-2016
I always stay at this hotel while I visit Suzhou. Almost all the staffs are very friendly and very helpful. For example, the chef at noodle stand, Miss Lina Lee (Li?) even remember what I like and sometimes she would cook special meals which is not included in the standard breakfast offering for me to taste. The manager, Vicky who can memorize my last name despite I do not visit the hotel for the last 6 months. This hotel offers the best breakfast I have ever experienced in the Shangri-la group... Read more
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from Anderson, South Carolina
Submitted on 12-15-2016
I love Staying at the Shangri-La in Suzhou because of the comforts of home as well the location has a lot to offer with near by parks and recreation, many places to eat near by for a change of taste. Also a short walk gets you to a very nice mall and grocery store as well with many shops to keep you busy.
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from Wuxi, China
Submitted on 12-11-2016
Booked through Amex and get a 100 dollar coupon. Enjoyed the buffet in the evening very much. Although there is some problem in the housekeeping, also solved so no problem. But the lunch is not so worth the money in the Xiang Palace and it is so slow even lack of one dish when l leave
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from Seattle, Washington
Submitted on 12-02-2016
This place is located in the heart of Suzhou, walking distance to several dining places, little Japan town, and a decent shopping mall. With lots of street and pedestrian traffic outside, it's a great location if you like to feel the bustle of the city. The main restaurant has a great variety of Western and Asian dishes, and the hotel butler service is fantastic. A lot of the staff speaks decent English, and it's easy to communicate with them effectively. They're very helpful in day to days tas... Read more
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from
Submitted on 11-30-2016
I want to praise the health club staff betty yang.Yeasterday my wife put clothes in the lockeR room.I forget to take.I called the phone to the health club .let she put me away.today.she give me.Thankyou.
from
Submitted on 11-04-2016
the work staff Betty yang is very nice and responsible .every time meet, she smiled.offer fruit and drink . swimming pool water temperature appropriate and clean.the gym equipment is advanced. The environment is very nice
from Chonburi, Thailand
Submitted on 11-04-2016
Lovely staffs and luxury atmosphere. They are really helpful for customers and they can speak English. Good driver. Lovely bell boys. Great receiptions. Unforgetable view from big bedroom. Good breakfast.
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