from Zhangjiagang, China
Submitted on 01-24-2017
In all my reviews, I try to be as fair as possible. I am very forgiving, realizing that things happen. In regards to this property, I have to say ‚??buyers beware‚??. On some positive notes about the property‚?¶the staff is very friendly, the property external settings are very nice, and the free breakfast is very good. Also, I would have to say that the menu at the restaurant is very diverse and very good. The pool is great for those hot. humid days. And, the free shuttle from the airport is a ...
In all my reviews, I try to be as fair as possible. I am very forgiving, realizing that things happen. In regards to this property, I have to say ‚??buyers beware‚??. On some positive notes about the property‚?¶the staff is very friendly, the property external settings are very nice, and the free breakfast is very good. Also, I would have to say that the menu at the restaurant is very diverse and very good. The pool is great for those hot. humid days. And, the free shuttle from the airport is a welcomed amenity. I do suspect that all these positives can and will be found at any of the other hotels in town as well.
Sadly, I must now report on what makes this a poor hotel to choose. The street leading to the hotel is in bad shape. A dirt road littered with potholes jars your body all the way to the hotel. First impressions were soured for me with that simple two block ride. Upon arrival, the rooms we pre-booked (two rooms: one for each of us), were not what we reserved. Since it was late, we went to bed knowing that the reservation would be made correct in the morning, which it was by late morning. Another problem, one that had been reported in previous reviews, was that the hotel had no hot water for showers. We were told to wait until afternoon for hot water to arrive in the rooms. It was indeed hot water by early afternoon, but by the late afternoon, hot water once again disappeared. The hotel was working on the issue. Other guests who had been there for several days said that the hot water had been an issue for their stay as well. As if the hot water was not already a bad enough issue, the hotel had internet wi-fi problems one afternoon. As this was the one day we decided to rest and relax at the hotel and pool before venturing off to sight-see our remaining days, the internet problem was problematic for us, among other guests. These were the major issues we faced at the hotel. There were several other minor problems, such as worn looking bathrooms.
The most disturbing part of the stay was using the tour guide and driver from the hotel. They are apparently employees of the hotel and not a separate company. The guide‚??s English was ok, but sometimes difficult to understand. He seemed knowledgeable when we could understand him. He claimed to have partied too much the evening before, so his energy level was not very high. One of lesser friendly people we have encountered here. On top of all this, when the tour was finished, it came time to tip him. I asked the hotel what was appropriate for a tip. I was told $5-$10 USD. When I gave the guide his tip, he seemed to be asking for more. I wound up tipping him $35 through the local currency and we paid for the driver and his lunch. I feel so scammed from this experience. When I returned to my room, my electric was turned off in the room and the A/C was not working. This just made the bad day worse.
To be completely honest, the staff did everything they could to be helpful. Mr. Bin, the manager, was very apologetic in all things. In fact, I have told him of my reviews that I would be writing and that they would be poor in rankings. The staff reacted and fixed the problems as they occurred. It just seemed like it was one problem after another that they were having to scurry around to repair and correct. As I said, if it was just one or two issues, I could just see it as being an unlucky stay for me. Although, I suspect that these issues are a constant battle for the hotel staff and management, and therefore a constant headache to their guests. Apologies only go so far before guests start expecting either some compensation for their troubles or they move to other hotels. I highly suggest staying away from the Kiri Boutique Hotel.