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Palais Hansen Kempinski Vienna

Wien (Vienna), Austria (VIE)

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Based on 1036 reviews
Room & Rates

Superior Double Room

  • One Double Bed
  • One King Bed
The TV offers pay movies. A minibar is supplied. You will have a bathtub. Conveniences include a safe and a wake-up call service. This Non-Smoking room is wheelchair-accessible.

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Deluxe Double

  • One King Bed
  • One Double or One Twin Bed
The TV offers pay movies. A minibar is supplied. You will have a bathtub. Conveniences include a safe and a wake-up call service. This Non-Smoking room is wheelchair-accessible.

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Grand Deluxe Double Room

  • One Double Bed
  • One King Bed
The TV offers pay movies. A minibar is supplied. You will have a bathtub. Conveniences include a safe and a wake-up call service. This Non-Smoking room is wheelchair-accessible.

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Junior Suite

  • One Double Bed
  • One King Bed
The TV offers pay movies. A minibar is supplied. You will have a bathtub. Conveniences include a safe and a wake-up call service. This Non-Smoking room is wheelchair-accessible.

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Palais Hansen Kempinski Vienna
Schottenring 24, Vienna, Austria 1010

Hotel Features.
Palais Hansen Kempinski Vienna features a coffee shop/caf and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool and a sauna. This 5-star property has a business center and offers secretarial services, audiovisual equipment, and business services. Additional property amenities include a concierge desk, currency exchange, and a porter/bellhop. This is a smoke-free property.

Guestrooms.
All guestrooms at Palais Hansen Kempinski Vienna feature minibars and safes. Bathrooms feature bathtubs. Televisions have pay movies. Guests may request wake-up calls.


Based on 1036 reviews
from New York City, New York
Submitted on 11-21-2017
Although I was upgraded to a suite, I had difficulties from the start. I could not open the door and had to walk down three flights of stairs leaving my suitcase in the hall to find help. Everything is electronic. I had to click twice and push hard to open the door. Multiple switches in the suite, but had to learn by trial and error which of the switches worked which lights. The bathroom sink drained slowly. No guide to TV programs, again trial and error. The Spa opens at 9AM but the temperatu... Read more
Cleanliness
Location
Service
from Ambilly, France
Submitted on 11-19-2017
I could not rate this hotel with 4 as it would have been unfair. This is a beautiful establishment, an overall luxurious feeling within with some strong points: - very good staff (especially Front Desk, smiling team) - excellent Breakfast (large choice and good quality products.. try the waffle and kugglof) - good location (4 minutes walk from Subway U4, station Schottering, going almost everywhere... and direct line for Schonbrunn in 15 minutes). But although everything is good on the paper I a... Read more
Location
Service
Sleep Quality
from Toronto, Canada
Submitted on 11-19-2017
Visited Vienna in September 2017, stayed at the hotel twice in a two week period. Both times I received an upgrade to Palais suite, which was a great bonus. Hotel is nice, and the suites are marvelous. Front desk/concierge and wait staff provide great service . Forgot a swimming suit during my stay, it was waiting for me upon my second arrival in 2 weeks. The only downside was the hotel restaurant. Breakfast was great, however dinner menu was less than average. I tried number of meals on dif... Read more
from Delray Beach, Florida
Submitted on 11-17-2017
Just returned from a 4 days for the price of 3 package. If you want a haven, an oasis, the warmth of luxury without the starch then go to this magnificent 5* hotel. Impossible to fault. Expansive and yet not busy or too large and faceless. The lounge area is inviting, including the apple strudel and champagne trolleys! The rooms are beautiful and generously sized. We got a double upgrade as we wanted a balcony (not big) but the room is like an mini apartment (room 261 if you can get it) No it i... Read more
from Jerusalem, Israel
Submitted on 11-09-2017
Gorgeous lobby, amazing cigar lounge, beautiful, new spa, tasteful, big, well-designed rooms, impeccable service and great location. Hotel is new and fresh. Really one of the best hotels we have stayed in. Do not hesitate to book your stay here!!!
from Leuven, Belgium
Submitted on 11-06-2017
It doesn't happen very often but we have nothing to improve at the Kempinski. We stayed for 5 nights and enjoyed the spacious rooms, the very friendly staff and service (omnipresent but always at a distance), the great breakfast. Everything was smooth and taken care of when asked for. We had breakfast, lunch and dinner in the Kuche and also dinner at Edvard and can very much recommend. For a five-star hotel, prices are acceptable and food is very nice.
Rooms
Service
Value
from San Jose, California
Submitted on 11-01-2017
My husband and I literally had a discussion during our stay about all of our many years of travel and which hotels came close to the level of perfection that we experienced at the Palais Hansen Kempinski--only a couple came to mind! The staff was exemplary--from the front desk, the knowledgeable concierges, housekeeping, the lobby bar and the waitstaff at Die Küche restaurant--everyone was incredibly helpful and friendly. We arrived late morning and our room was not quite ready, so we were ... Read more
from
Submitted on 10-30-2017
This was our second stay at the Palais Hansen Kempinski and it was even better than the first (October 2015). The staff are warm, knowledgeable, and happy to cater to your individual needs or just make you feel welcome. They were happy to welcome our 20kg dog as well. Vanessa (reception) was exceptional, providing a lovely upgrade and otherwise taking excellent care of us. Helmut (bar lounge) also provided excellent service! The rooms are luxurious and quiet. Excellent food, including that... Read more
Rooms
Service
Sleep Quality
from Washington DC, District of Columbia
Submitted on 10-29-2017
Everything about this hotel is great - location, decor, service, food, amenities. Rooms that look over courtyard are very quite. Spa is fantastic! Be sure to explore all it has to offer - pool with jacuzzi, hammam, sauna, relaxation room... you will want to stay there all day!
from Malibu, California
Submitted on 10-24-2017
On my recent trip to Vienna I ended up staying st the Ritz Carlton for two days and then moved to Hotel Kapinsky for five days. The Ritz was nice and nothing less than I would expect from that brand. But it was nothing compared to Hotel Kapinsky. I am used to five star hotels and the Kapinski raised the bar one notch. Everything from the room, bedding, location, staff, breakfast (42?) were excellent. I have no complaints or suggestions for improvement. It will be my hotel of choice for Austri... Read more
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