from Staunton, Illinois
Submitted on 18-07-2016
Please excuse the length of this review. I love staying at Hampton properties, but I must say that I disagree with some of the other positive reviews about room and especially bathroom layouts. But first, let me cover the positives as there were many. The courteousness of the staff was exceptional. The hotel is new, fresh and clean. The pool was nice including the basketball hoop at poolside and even though we didn't need it, the handicap lift for the pool was a nice addition. The laundry ...
Please excuse the length of this review. I love staying at Hampton properties, but I must say that I disagree with some of the other positive reviews about room and especially bathroom layouts. But first, let me cover the positives as there were many. The courteousness of the staff was exceptional. The hotel is new, fresh and clean. The pool was nice including the basketball hoop at poolside and even though we didn't need it, the handicap lift for the pool was a nice addition. The laundry facilities were clean. Check in was pleasant and the first impression of staff was great which helps to set the tone for the stay. The beds were awesome, just as you would expect at any Hampton Inn. Common areas were clean and adequately appointed as you would expect at a new hotel. There is a mall very nearby and numerous restaurants and department stores (including a Walmart) so this is definitely in a good location. Noise was not an issue. This hotel will leave you with a very good first impression at check in.
Now, for the negative side. I don't care about modern looks, I care about cleanliness and functionality first, style second. These bathrooms have a sliding "barn door" style door that covers the outside of the bathroom doorway. You can see light on either side of the door, it does not seal in any way. I will leave it to your own imagination, but anything up to and including a whisper can be heard through this door. They might as well have just put up a curtain instead of this door. No only that, but there is no vent fan in the bathroom either and no lock on the door. So, their is no privacy for the bathroom occupant, nor is their any courtesy extended to the auditory or olfactory senses of the other room occupants! With that being said, the room was very small compared to many other Hampton properties I have stayed in. At the end of the room, there was a beautiful drape that covered the wall....not the window....just the walls to either side of the window. There was a shade you could pull over the window, but it would be nice if the drapes would have covered the window to block out the remaining light. It seems as if there was a deliberate intent to condense as much as possible so that more rooms could be built into the same footprint of building space. There was also no phone book in the room, only the binder with a few numbers they recommend. I guess they assume you can Google any other number you need but yellow pages would be nice at a minimum.
As far as housekeeping, the second day our supplies were not fully replenished including toilet paper and the room was not fully put back in order. We always repack our bags and get everything out of the way of housekeeping so they can do their jobs and we always make sure our trash is in the waste baskets so no excuse for not getting the job done. I spoke to the person doing our room the next day and she assured me it would be done right....and it was except we didn't have a do not disturb sign. The last morning, as we were packing to leave, a knock on the door came and we said we would be leaving momentarily, and then she asked us to put a do not disturb sign on the door, I had to tell her we couldn't because we didn't have one...she didn't have one either on her cart. :)
The breakfast was not typical of what I expect at Hampton either. We left at 4:00 a.m. the first day, so no breakfast then (breakfast served from 6:00 to 10:00), but the 2nd day, we arrived to the dining area at 8:45 and it was completely picked over. What was left of the main dish (English muffin with sauce, eggs, and meat, kind of like a mini breakfast pizza?) was dried out and looked completely unappetizing. I inquired about whether something fresh would be brought out and she said yes, she would be bringing out scrambled eggs with ham. I was the first to serve some up as soon as she brought them out, and they were cold. Straight from the kitchen and they were cold. The fruit was empty and never replenished while we were there nor were the danishes. The other breads were sparse and the coffee and syrup needed to be asked to be replenished. It seemed as if staffing levels were inadequate to handle the number of people and we only saw one person staffing the dining area. The next morning the breakfast was a little better, but nothing to write home about. I usually enjoy Hampton's breakfast but this was not up to par.
A minor note would be that we needed to use the laundry and the front desk was not able to make change. This isn't a huge deal, but I would have thought they could have handled that request.
I know there are people who bring up problems at check-out time simply to try to get a free room. I did not bring up anything to the front desk ahead of time because, 1) they couldn't do anything about the room setup, 2) we thought the breakfast was just a fluke and waited until the last day, and then brought it up at that time. I addressed housekeeping with the housekeeping staff directly and took care of that problem myself. When I brought this all up at check out time, the young lady very politely replied that she was sorry my experience wasn't better and she did take some notes about the breakfast, but not about the room setup. Now, she could have told the manager what I said without taking those notes, but I got the impression that it wasn't going anywhere. If these kind of complaints don't get forwarded to management, then corporate can't address them either. I realize there are many "dives" that are much worse than staying at this location, but again, it just wasn't what I've come to expect from Hampton, nor was it the quality their reputation has been built on. Had it not been for the fact that any remaining good rooms were booked already due to all the events in the area that weekend, we would have looked to move elsewhere. For $175.00 a night (including tax) this was sadly disappointing and entirely lacking. Before booking a room at Hampton in the future, I will be asking about room sizes and about whether they provide a typical bathroom door or not. Again, very sadly disappointed.