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Holiday Inn Express Civic Center

Charleston, WV, US (CRW)

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Based on 312 reviews
Points of interest include Appalachian Power Park and University of Charleston.
Room & Rates

One King Bed Non-Smoking

  • One King Bed
This room overlooks the city. Get a good night's sleep with signature bedding, cotton linens, and blackout drapes/curtains. The private bathroom has complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-panel television offers premium TV channels. A coffee/tea maker is provided while a refrigerator can be requested. Climate control, a sofa bed, and a direct-dial phone with free local calling are conveniently included. This room is Non-Smoking.

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Breakfast room

One King Bed Leisure Nonsmoking

  • One King Bed
This room overlooks the city. Get a good night's sleep with signature bedding, cotton linens, and blackout drapes/curtains. The private bathroom has complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-panel television offers premium TV channels. A coffee/tea maker is provided while a refrigerator can be requested. Climate control, a sofa bed, and a direct-dial phone with free local calling are conveniently included. This room is Non-Smoking.

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Two Double Beds

  • Two Double Beds
This room overlooks the city. Get a good night's sleep with signature bedding, cotton linens, and blackout drapes/curtains. The private bathroom has complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-panel television offers premium TV channels. A coffee/tea maker is provided while a refrigerator can be requested. Climate control, a sofa bed, and a direct-dial phone with free local calling are conveniently included. This room is Non-Smoking.

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One King Bed Non-Smoking Accessible

  • One King Bed
This room overlooks the city. Get a good night's sleep with signature bedding, cotton linens, and blackout drapes/curtains. The private bathroom has complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-panel television offers premium TV channels. A coffee/tea maker is provided while a refrigerator can be requested. Climate control, a sofa bed, and a direct-dial phone with free local calling are conveniently included. This room is Non-Smoking.

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One Double Bed Nonsmoking

  • One Double Bed
This room overlooks the city. Get a good night's sleep with signature bedding, cotton linens, and blackout drapes/curtains. The private bathroom has complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-panel television offers premium TV channels. A coffee/tea maker is provided while a refrigerator can be requested. Climate control, a sofa bed, and a direct-dial phone with free local calling are conveniently included. This room is Non-Smoking.

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KNG FEATURE NONSMOKE

KNG LEISURE NONSMOKE

KING MOBILITY ACCESSIBLE TUB NONSMOKING

1 DBL BED NONSMOKE

2 DBL BEDS NONSMOKE

Holiday Inn Express Civic Center
100 Civic Center Drive, Charleston, WV US 25301

Hotel Features.
Recreational amenities include a fitness facility. Those traveling on business have access to a business center at this hotel. Complimentary wireless Internet access is available in public areas. The hotel serves a complimentary breakfast. Complimentary shuttle services include a roundtrip airport shuttle and an area shuttle. Guest parking is complimentary. Additional property amenities include laundry facilities, dry cleaning/laundry services, and self parking. 

Guestrooms. 
195 air-conditioned guestrooms at Holiday Inn Express Civic Center feature coffee/tea makers and complimentary weekday newspapers. Accommodations offer city views. Beds come with signature bedding. Furnishings include desks and sofa beds. Bathrooms feature complimentary toiletries and hair dryers. Wireless Internet access is complimentary. Guestrooms offer multi-line phones with voice mail, as well as free local calls (restrictions may apply). 32-inch high-definition televisions have premium cable channels and pay movies. Rooms also include blackout drapes/curtains and irons/ironing boards. Guests may request refrigerators and wake-up calls. Housekeeping is available daily.



Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 312 reviews
from Edgecomb, Maine
Submitted on 30-04-2016
They have made updates to the property. The bathroom floor was not clean. The AC units are rather noisy. Front desk staff are super friendly. Breakfast is very basic (bread, bagels, biscuits, eggs, sausage, yogurt, fruit, cereal, juice). The have cookies in late afternoon but grab them fast as they will be gone. Coffee available in the lobby until evening too.
from Washington DC, District of Columbia
Submitted on 02-05-2016
Great location, great staff and a great breakfast. Sure it's got the usual cereal, coffee, bread, etc, but this place also has a pancake maker and double chocolate chip muffins! Snag some of those for the road! The rooms were very clean and a great 3 setting shower that helps if you've got to get a kink in your neck out! The only minor complaint I have the housekeeping staff knocked on my door about 3 times in one hour to see if I was leaving. This is before the noon checkout. Other than tha... Read more
from
Submitted on 11-05-2016
The staff was very pleasant, knowledgeable and was kind enough to inform me to check out a bit early since you had Donald Trump, Bernie Sanders and Franklin Graham all coming to the area and road closures were going to begin. Breakfast was sub-par referring to the hot food, but this is a brand concern and not a direct reflection of the hotel, though the cinnamon rolls were the best part. Bed was great, I did not care to be on the first floor so much but at the end of the day I just needed a bed.... Read more
from Evansville, Indiana
Submitted on 13-05-2016
This was not a hotel I would choose to stay at again. The hotel had six floors and no quick way to get up and down from the sixth floor. The elevator was slow and the inspection certificate on the inside was expired by two months. It was the same for the rest of the property. The guestroom restroom was comparable to an interstate gas station bathroom. The breakfast was unappealing and the wifi did not work unless I sat by my entry door. It is what you would expect from a cheaply done renov... Read more
from
Submitted on 17-05-2016
I have been staying here for quite some time. The management had been totally awesome, staff great and friendly, clean &nice rooms and bathroom, good breakfast, better than most. I have to be here 3 months, I don't mind with the service here. Room also has refrigerator and microwave, which is great for an express. I do wish they had a better rate for the extended rate, but I am over all pleased. Also great location, walking distance from mall, Hospital and so much more.
from
Submitted on 27-05-2016
After a long journey from England via two flights a warm welcome greeted us and we checked in. Our rooms were clean and comfortable and after a great nights sleep we had a delicious buffet breakfast. Lots of choice and very fresh hot and cold food.
from Jacksonville, Florida
Submitted on 27-05-2016
Six months after my first review of this hotel, I find myself back again. And you know what? Even after their front desk staff changed over, they are still the best in town because they keep hiring the best people. And that is the secret to hotel operations. Find the best people to staff the front desk, and customers will keep coming back. And this customer intends to keep coming back in the near future.
from Chicago
Submitted on 06-06-2016
Check-in is fast, friendly and fun...thanks to the amazing Jami at the front desk. We enjoyed this place so much the first time we stayed here that we booked a room again on the return swing on our road trip. The rooms are clean and well appointed, the comp breakfast is tasty, and the location of this hotel can't be beat (within an easy stroll to the Black Sheep/Charleston Brewing Co. for great tacos and delicious beer) and other restaurants. Highly recommend.
from Kalamazoo
Submitted on 16-06-2016
There is nothing great about this hotel, but everything is exactly as you should expect. Friendly check in. Comfortable bed. Good linens. Quiet. Free breakfast (normal so so food). Room is reasonable size. Ample safe parking. Small work out room. Exactly perfect for a convenient place to stay.
from Princeton, West Virginia
Submitted on 18-06-2016
I stayed and booked this place with my mom and sister we stayed only 2 nights our first problem was that the bath tub was o tiny every time you steeped in it almost overflowed but hose keeping takes so long okay I was gone from 5:00 to almost 6:00 now you probably saying it was way to late well they dint even knock once saying house keeping so the entire stay I was the housekeeper I didn't enjoy it to much but all the staff was very nice ill stay agin sometime
from Princeton, West Virginia
Submitted on 18-06-2016
Great stay while on a trip with my son and daughter. Check in was quick and the clerk was very friendly. We stayed in room 427. Beds were super comfy and loved having choices of pillows that were on the bed. Room was clean. I have a habit of "inspecting" rooms where I stay and the only thing I found was a small coffee spill in the bathroom under the vanity. Next morning after I dropped my daughter off for cheer camp, I came back in and did work. Desk was adequate. Jessica, the housekeepe... Read more
from Indianapolis, Indiana
Submitted on 20-06-2016
Driving from the coast to Indianapolis, we decided to stay over in Charleston. I am glad we stopped here. The price was competitive, the rooms and common areas are well-appointed, bed was comfy, staff was helpful, and there was a general feeling of Quiet that was very nice. The room was VERY clean and fresh. The breakfast was kind of standard, but neat, clean and organized. They also had items that helped with a special diet...hard boiled eggs (in addition to scrambled), fresh fruit (the appl... Read more
from Buckhannon, West Virginia
Submitted on 22-06-2016
Stayed at this hotel for a business meeting. It was a good stay. Rooms were decent, but could have been a little cleaner. Beds were comfortable. Room was quiet. Breakfast was good, but the room was packed! Good meeting facilities.
from Easley, South Carolina, United States
Submitted on 24-06-2016
Have stayed here several times, nearly every Friday for work. Have NEVER been upgraded and they prefer to have you speak with reservations rather than make it when you call. The shuttle driver constantly tells you to be 10 minutes early to accommodate flight crews schedule. Then you'll sit for 20-30 waiting on flight crew or special passengers. I have seen times when they've left someone when ALL of flight crew was early. Here's a novel idea, set a time and leave at that time , not after, not b... Read more
from
Submitted on 24-06-2016
My husband and I stopped here for the night after a day on the road. The room was clean with the exception of the bathroom which has mold in the corners of the shower/tub. Breakfast was as you would expect of a hotel breakfast, with the exception of the warm and tasty cinnamon rolls. The staff was nice and friendly. Overall just a basic hotel... With no pool.
from Frederick, Maryland
Submitted on 06-07-2016
I had a hard day & felt so welcome u pon checking in with Danny and Jenny/Jamie. We walked to Black Sheep Burritos --great food. It was so great to know that we could call the shuttle to transport us in case of rain or if we would have been too tired. Lived the queen size bed and felt it was the best hotel stay i had had in years. Bonus, self-serve full breakfast.
from Rego Park, New York
Submitted on 16-07-2016
If you are attending an event at the Convention Center you will like the convenience this hotel has to offer--it is directly across the street. There is a handy courtesy van which will pick you up from the airport, and take you wherever you would like (I needed something from a pharmacy, and they took me and waited for me). The hotel is also very close to the Charleston Mall, and within walking distance to downtown. The staff is exceptionally courteous. However, the rooms look like they need to ... Read more
from London, United Kingdom
Submitted on 20-07-2016
Clean rooms, perfect locations to walk to shops, restaurants, etc. Nice staff, average hotel breakfast. Good complimentary cookies. Quiet as well. Offer laundry service or you can do your own. Located downtown and you can walk along the river Close to highway.
from Lincoln, Nebraska, United States
Submitted on 21-07-2016
As a volunteer for the American Red Cross, this was the 3rd hotel I was moved to in 2 weeks. The front desk staff were all extremely nice and helpful, and check in was a breeze, with complementary, cold bottled water. The entire place was clean and fresh looking. The full continental breakfast was a nice change of pace from the other hotels I had stayed at. Probably my favorite part of my 3 day stay was this: when I returned to the hotel the 2nd day after a long, hard day, I asked at the fr... Read more
from Dayton, OH
Submitted on 24-07-2016
Holiday inn express . Great hotel Staff very nice and breakfast was wonderful. Had plenty of food and did not run out. Only negative is no pool at all. Great location if you want to be downtown . Very comfortable beds.
from Trenton, Michigan
Submitted on 27-07-2016
We had a nice stay here. The staff was very helpful in finding us a unique place to eat dinner. I would stay at this place again, but I probably won't stay at any Holiday Inn again. Not because of this stay, but because of the reservation department and there cancelation policy thru Orbitz.
from Neenah, Wisconsin
Submitted on 11-08-2016
Stopped for the night traveling through Charleston. Comfortabke beds, mostly clean rooms, nice decor. Only complaint is bathroom cleaning. Floor tile grout needs a good scrub, drain in bath tub needs the same. Floor edge in bathroom has also been neglected.
from Milwaukee, Wisconsin
Submitted on 22-08-2016
Better than a Motel 6 or Red Roof. But nothing too fancy. Perfect for a night sleep during a road trip, although pricing was even relatively high compared to city center hotels. It is a bit outdated but reasonably clean. Airco, beds are ok, breakfast so so
from Denver, Colorado
Submitted on 24-08-2016
I have mold and mildew allergies. 2 rooms later, my inhaler used, the room is dirty. Trays with layers of grime....not dust..grime. Carpet hadn't been cleaned since 1920 and the whole place was just gross. Save yourselves!!!
from Salem, Oregon, United States
Submitted on 29-08-2016
I stayed at this hotel with three friends of mine during a road trip to Myanmar. We showed up rather late and got a room, the room was clean and comfortable even with 4 adult males the size of wombats. But we got a good night's sleep. We woke up stinky after a day of unplanned hiking and swimming and, even after 3 showers, the water pressure was more powerful than a three toed sloth. The continental breakfast was surprisingly smily, with bacon and eggs and biscuits and sausage gravy. My Eng... Read more
from Pittsburgh
Submitted on 04-09-2016
I made a reservation here for only one night for the event that I came into town for on Saturday morning. It was very handy to the Civic Center which is right across the road from the Inn. It is also very close to the state capitol and the downtown area attractions. If you would like to, or are able to, you could easily take a leisurely walk to this area and take in the various shops,restaurants, etc. on foot. The Inn itself is not too fancy but everything in the room was A-OK. My room had a mic... Read more
from Beckley, West Virginia
Submitted on 06-09-2016
I've stayed at this hotel several times now and each time I've been impressed. Convenient to the mall and Civic Center. The front desk staff are very professional and Julie the Sales Manager goes above and beyond. When traveling to Charleston this is my go to hotel.
from
Submitted on 17-09-2016
My husband and I stayed here on our way home from Washington DC, and we were thoroughly impressed with this property! The rooms were large and clean, and the bed was one of the most comfortable hotel beds I've ever slept in! Dan at the front desk was welcoming and friendly at check-in, and Jami was just as nice and helpful at check-out. The complimentary breakfast was the most impressive free hotel breakfast I've ever had from the variety and quality of food, to the staff working the breakfast,... Read more
from
Submitted on 18-09-2016
I stayed here twice, a month apart. The shuttle driver is awesome! I had just flown into town and needed to pick up my rental car. He not only took me to the car rental place, but waited outside so I could follow him to the hotel (which turned out to be literally down the street!) The front desk staff are friendly too. The hotel itself is nice enough. I think it must be old since the room's door didn't automatically lock behind me and the room had a musty smell to it. It also had several ... Read more
from Harrisburg, Pennsylvania
Submitted on 19-09-2016
The front-desk staff have never been very friendly. The only microwave is in the snack shop next to the front desk, not in individual rooms, which is a bit of pain, and there are only mini-fridges in "some" of the rooms, which is an inconvenience if you get a room without one. The breakfast in the morning is wonderful; everything is very tasty and they offer so many options and plenty of tables/seating. The waitstaff have always been very efficient and personable, even remembering you if ther... Read more
from Charleston, West Virginia
Submitted on 22-09-2016
descent value for your money,,, just check out room before you move in... cleaning staff are marginal... front desk and breakfast personnel are very pleasant and very professional. good stay. I stayed a month and could not get housekeeping to at least do a clean sweep of my room... Maybe if I stayed one day at a time housekeeping would have done better. I could not get clean sheets til I talked with front desk... I tipped for a couple of weeks but then stopped after lousy work from housekeepi... Read more
from San Diego, California
Submitted on 25-09-2016
Free set breakfast, and hospitality reception Tuesday afternoons. Hotel has a good exercise room. Very convenient access to 101, I-77 and I-64 on Quarrier Street. Stayed at the hotel for over 60 days.
from Montrose, Colorado
Submitted on 02-10-2016
This was a very nice hotel. The room had very comfortable beds and pillows. We arrive very late and the gentlemen working the front desk were very friendly, even at 3am. They had a complimentary breakfast was was decent, they had scrambled eggs, boiled eggs, sausage, biscuits and gravy and the usual cold selection of foods. The noon checkout was a nice option. The only suggestion I would have, would be to take some WD-40 to the bathroom door in room 222, very squeaky door! It is an easy on and o... Read more
from Lafayette, Indiana
Submitted on 04-10-2016
Very nice, reasonable and friendly motel. Walked in without a reservation and able to get a room on the top floor. The King was very roomy and well appointed. No issues. Very clean, comfortable and quiet. But did not have a refrigerator or microwave. Breakfast was above average; had a great selection of both hot and cold items. Better than most chain hotels that we stayed at.
from Leonardtown, Maryland
Submitted on 08-10-2016
We stayed 2 nights and were here for a conference. We came in late and had called the hotel to let them know it would be a late check in over a week before our arrival. We requested a king size bed. The night of our arrival we received a call from the hotel wanting to make sure that we were coming. When we got there, our room was in a corner of the 5th floor and was not even a queen bed. It was a very small room and the toilet was so close to the tub that it was almost touching. On a positive no... Read more
from Tama, Iowa
Submitted on 12-10-2016
We enjoyed our stay at the Holiday Inn Express in Charleston - we were disappointed that we did not have a refrigerator or microwave and when we requested one we were told that there were none available. The hotel is very convenient if you are going to the Civic Center. Breakfast is OK but I would not call it fabulous and when they tell you the ending time for breakfast don't be in line because the food disappears from right under your eyes. Rooms were nice and well taken care of during our s... Read more
from
Submitted on 13-10-2016
This hotel is always clean, modern, well kept and the staff is very friendly. I would whole heartily recommend this hotel for any occasion. Location is good, close to Town Center Mall, Civic Center and local restaurants, FREE parking, not found at other close by hotels! Breakfast is included.
from Springfield, Massachusetts
Submitted on 16-10-2016
My experience at the Holiday Inn in Charleston was among the nicest of the many hotels I've frequented over the years. I can't begin to say enough about the staff. From the moment we checked in and throughout our stay, every employee was extraordinarily friendly, attentive to any needs, and knowledgeable about the area. The hotel's emphasis on service, no doubt, comes from the leadership of the manager, Julie, whom I had the good fortune to meet. Rooms are clean and breakfast is wonderful -- but... Read more
from
Submitted on 17-10-2016
We had to stay here due to a layover in the Charleston airport and they gave us a voucher for the hotel. When we got their they had zero rooms free, but due to a great staff, they found a room that was booked and never used so we got it! Great people they really helped us in a time of need.
from Redding, California
Submitted on 18-10-2016
Very comfortable and a complimentary hot breakfast if you are on a budget or just don't wanna leave the hotel until later in the day. Staff was very friendly as the gentlemen that checked me in both had me laughing. Rooms were clean- and the internet appears to run faster than most places which is great! I arrived later in the evening and there was plenty of parking.
from
Submitted on 19-10-2016
Great stay! Comfy beds with 4 pillows. Rooms are clean. Bathroom is clean. Nice gym too. Love the breakfast. It's a hot buffet with a lot of options like scrambled eggs sausage cereal milk juice fresh fruits yogurt hard boiled eggs biscuits gravy pancakes. Coffee tea water is in the lobby 24/7. Love staying here. The guy working the front desk in the middle of the night is really cool and funny too.
from
Submitted on 24-10-2016
Absolutely perfect! Wonderful stay. Rooms were very clean. Went down for the Garth Brooks concert at the civic center and decided to try this place. Perfect location for anything you wanted to do including the civic center, shopping, or eating. The staff was very nice. I had called a few days earlier to confirm a few things and I made mention that I was coming in for the garth concert and a gentleman by the name of Richard gave me step by step directions due to the fact that some roads were clos... Read more
from Pittsburgh, Pennsylvania
Submitted on 01-11-2016
Extremely dirty. Room smelled as soon as we walked in. Dusty. Bathroom floor sticky. Bed looked and felt like it was 15 years old. Yellow/brown stains on the sheets. Didn't want to touch anything or even get into the bed. Will be complaining to the company who selected this hotel for our business conference stay. Do not recommend!!
from Pittsburgh, Pennsylvania
Submitted on 02-11-2016
Staff very friendly and helpful! This hotel is in desperate need of an update!! Mattress very old lumpy and smelled sour! Slept on top of my sweater and left my shoes on! Room needs a good cleaning the coffee machine was filthy! The bathroom had a one Disposable Foot Sox next to the garbage can in the bathroom from a previous guest #613! Obviously, the bathroom floors were not cleaned, very sticky! InterContinental Hotels Group needs to spend some money and update this Holiday Inn Express!
from Springfield, Missouri
Submitted on 04-11-2016
The parking lot needs attention, it made the hotel look like it was a questionable area of town. There is a sizable mall across the street, so it is definitely not a bad area. The staff inside was very nice and informative about the area and the hotel has a shuttle to take guest around town. My room was clean and in good working order. The bed was very firm, even for someone who likes a firm bed. The gym area was spacious and well appointed for the size hotel. There were even two televisions, ve... Read more
from
Submitted on 14-11-2016
The room and view were great. When we checked in, the staff was awesome and took all our needs into mind. The breakfast buffet was stocked well and kept very clean. The only problem we had was that we couldn't get and warm or hot water. We let them know about that in the morning when we were checking out and they agreed to give the points we used for the room back. Very nice resolution to the problem
from North Augusta, South Carolina
Submitted on 16-11-2016
Check in was quick and easy, the room was very clean as was the bath, the breakfast was very good with sausage bacon and eggs along with the normal fare. My only complaints were the wifi which in our room was very weak and there not a fridge or microwave.
from San Anselmo, California
Submitted on 21-11-2016
On a recent trip to West Virginia, we were stranded in Charleston when our flight out of there was cancelled twice. We found that they offered a discount for people in these circumstances. We called and they booked us immediately and sent the shuttle to pick us up. After we checked in, the shuttle then took us to the nearby mall for dinner - lots of choices including some high end restaurants. It was close enough to walk back. Our room was very clean and spacious, and we slept well until we ... Read more
from Orland Park, Illinois
Submitted on 22-11-2016
Staff members were fantastic! Kind, attentive and welcoming after a very long day and night on the road. I had little patience after getting lost and adding 100 miles and two extra hours to my first day out. I couldn't have landed in a better place! Whatever I asked for, they were ready and prepared to assist. No excuses, just great Service. Cookies and tea upon my late arrival just hit the spot. Breakfast was very well stocked and very clean. The gentleman who attended to the breakfast bar... Read more
from Mississauga, Canada
Submitted on 25-11-2016
This hotel is centrally located and just off the interstate. We were using our GPS to get to the hotel but the satellite signal disconnected and it took us a bit of time to find the hotel - just head to the downtown area and you can't miss it. Across the street from the hotel is the civic center and another short distance to a wonderful mall with some excellent restaurants. Rooms were comfortable, Friendly staff. They had an evening welcoming refreshments which were complimentary- good wine.
from Lenoir, North Carolina
Submitted on 30-11-2016
Decided to book a room in Charleston for Thanksgiving night and ended up here. Thinking the hotel might be busy we were surprised to see it almost empty. We checked in and the girl at the front desk offered us our choice of floors, offered to put us away from the elevator and offered a king bed, all without us asking! While I usually ask, it isn't very often that it's offered straight away. Very professional!! The room was very nice for the price paid and the breakfast bar was well stocked the... Read more
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