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Hampton Inn Charleston - Southridge

Charleston, WV, US (CRW)

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Based on 612 reviews
This hotel is located in Southridge Centre, a 75 acre shopping and dining complex, just 5 miles from downtown Charleston. Situated beautifully in a Ma
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Hampton Inn Charleston - Southridge
#1 Preferred Place, Charleston, WV US 25309

welcome to the Hampton Inn Charleston-Southridge.Where West Virginia's mountains give way to the gorgeous Kanawha River, you'll find our hotel in Charleston, the state's capital city. Rich in culture, outdoor attractions and historic architecture, the city has long lured those who want the hospitality of the South but the big-city attractions of the North. The two meet here.The Hampton Inn® hotel in Charleston-Southridge sits just five miles from downtown Charleston. Just steps from our front door, you'll find the 120 shops and restaurants of the Southridge Centre. The area is full of local craftspeople and artisans. So whether you're looking for the perfect sophisticated dinner on the town or a handmade gift you can't find anywhere else on the planet, come to our hotel in Charleston-the place where mountain crafts meet city & amenitiesHere at the Hampton Inn Charleston - Southridge, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional.Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized.* Meetings & Events * Local restaurant guide

Amenities Include: Meeting Rooms, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Please note the hotel does not permit rollaway beds in King Study or Double Queen rooms.

The hotel will be undergoing exterior renovations from mid-February through mid-June. Areas of the parking lot may be closed at times and they will have overflow parking available. We apologize for any inconvenience.

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 612 reviews
from Branchland, West Virginia
Submitted on 11-05-2016
The room was clean, the breakfast and coffe were good. The hotel overall was good. The room was very large, the jacuzzi tub, was one of the nicest ones I've used. On my last day there, I was getting out of the tub, someone had opened my door. No one acknowledged me, not sure if it was housekeeping, or staff??
from Nellis, West Virginia
Submitted on 11-05-2016
Love this hotel..I have stayed there several times and it's always been a wonderful stay. the staff was wonderful and the room was really nice and clean. Beds were awesome and the room a 2 person whirlpool tub and it was wonderful
Submitted on 17-05-2016
Last minute stay at this Hampton. Did a wonderful job accommodating me. I arrived at the when no construction was taking place, so the hotel was very quiet. I got a laugh out of the hard hat left in my room welcoming me to the hotel. Good location and a very friendly staff.
from Elkins, West Virginia
Submitted on 24-05-2016
Even thought under construction on the outside, the inside met all my needs. The breakfast was great and they even had happy hour as a manager special due to construction. The hot tub felt great after long day of lectures. There is a lot of places to eat within walking distance. Shopping is also very close.
from mooredield wv
Submitted on 24-05-2016
not a very good experience staff was not very friendly Internet was not working properly they were interested hwy middle of remodeling I think that should have been stated on the website when booking the reservation
from Texas Gulf Coast, Texas
Submitted on 29-05-2016
We gathered here for a family funeral. The location and services were just what we needed. I did have a piece of jewelry missing, but that was my fault for not securing it. The front desk folks were great with my 90 year old dad.
from Glen Allen
Submitted on 30-05-2016
Even though the entrance was under renovation, the interior was recently renovated and the rooms looked and felt like a new building. Desk person couldn't have been more pleasant or helpful. The complimentary manager's reception the evening of check-in was a nice touch.
from akron,ohio
Submitted on 31-05-2016
This is a model hotel for the Hampton chain. The staff who were most accommodating for a birthday gathering, the cleanliness of the room ( and behind the bed) were beyond expectations. The management , staff, and housekeeping should be proud.
from West Palm Beach, Florida
Submitted on 03-06-2016
After two days of traveling from Miami I had stopped here to spend the night before heading home to visit with my family here in WV. At the time I was here the hotel is under construction but they do tell u that upon making the reservation so parking was a little limited. But like I said you do know it in advance and I appreciate them telling us. Being a diamond member they upgraded my room and I was very thankful. The room was very clean and modern. I had a wonderful night stay. The bre... Read more
Submitted on 03-06-2016
I booked this room online and before I booked it stated this hotel is under construction, booked it anyway. We checked in and the clerk was very friendly and explained there was a managers reception that night, dinner was being catered in and we were welcomed to join. We went to our room and were greeted with a bottle of water, an apology for construction, a "hard hat" for the kids, and ear thoughtful! We then visited the pool which was very clean. It is close to stores and restaurant... Read more
from Brunswick, Ohio
Submitted on 12-06-2016
Clean comfortable room, spacious, close to everything but was still quiet. Great Staff, very friendly. During my stay the Hotel's exterior was getting a make-over but this was not an inconvenience at all. Good Job! Also tons of shopping from Cabella's , Gander Mnt. , movies, many restaurants, Hiking trails, you name it. If you are headed to Charleston, check out the Hampton Inn!
from York, Pennsylvania
Submitted on 16-06-2016
Hilton did a nice job of warning on their app that the hotel was undergoing exterior renovations and how to navigate the parking lot. Staff was very friendly and accommodating. Guests were well managed. Rooms were recently upgraded and clean. Workmanship seemed to be ok. Nice place to spend the night.
Submitted on 17-06-2016
After staying at Hampton Inn's every week, this was one that I was unimpressed with. Upon my arrival, the staff was very friendly and inviting. However after get into my room and sitting on the bed, there were ants on the bed. I immediately went down to the front desk to change rooms. They promptly put me in a different room and apologized. There was a free happy hour with drinks and light snacks. This was very nice and unexpected. Not too many Hampton Inn's offer this in the evening for their... Read more
from Myrtle Beach, South Carolina
Submitted on 21-06-2016
We always stay at Hampton Inn when traveling. This one is being remodeled so it's very loud and the breakfast is lousy. Not in par with other Hampton Inns. Also only $5 discount dor military families.
from Lexington, South Carolina
Submitted on 22-06-2016
Stayed here overnight on the way back to SC. Outside of hotel under construction, but caused no problem with stay. Very clean, friendly, near any type of restaurant you might desire. Mardi Gras Casino near by, if that is your thing. Beautiful views in June. Typical Hampton, but taken well care of. If you are in that area, give it a try.
from Fort Wayne, United States
Submitted on 25-06-2016
Thanks for a great stay in West Virginia! Everyone was so kind and helpful. The Thursday night snack/meal was very good! The staff were great! I appreciated the "free" evening pop too. I plan to stay here again when I am in the area.
from Washington, Michigan
Submitted on 26-06-2016
The hotel is under construction as they say in their website, but it was not big deal. they did put some water and ear plugs in the room, just in case. The work is only from 9 - 5, so did not effect us. There are several places to eat right around the hotel, from Olive Garden to Panera. It is a little difficult to find, It is up a hill just off the free way. The pool looked nice and they had a device to help get someone wheelchair bound into the pool. Oddly there was a very weird high pitch... Read more
Submitted on 26-06-2016
It was very quit I loved it and hopefully we will come back and see you guys the staff were sweet I in joyed my stay here I would like to the beds were clean had a great breakfast and high price $300 a night but a great and nice place to stay I hope I will stay with u guys again
from Charleston-Southridge, United States
Submitted on 27-06-2016
I always book my stays at this Hampton Inn. The staff is always friendly and accommodating. They go out of their way to make sure I'm taken care of. My room is always clean and sometimes there's a note left in my room from the cleaning staff welcoming back. Looking forward to my next stay! Thank you!
from Bethel Park, United States
Submitted on 27-06-2016
I spend 3 days in Charleston, WV and the Hampton Southridge was my choice. The hotel is convenient to downtown, about 5 miles and is near a large shopping and restaurant area. The hotel has renovated recently and they were in the final stages of exterior renovations, but the staff was certainly up to the task and all was well with my stay. The managers reception and breakfast are more than adequate. It is a great place to stay while in Charleston.
from Monroe, LA, United States
Submitted on 02-07-2016
From this location you can walk to half a dozen restaurants in 5 minutes. Also within a 5 minute drive there is shopping for anyone in your group. Very children friendly with a Chucky Cheeses across the parking lot.
from Comfort
Submitted on 03-07-2016
Amazing really nice ppl there, very clean, and the room where very roomy, a good variety of food, good size pool, good variety of food places all around, and a lot of place to get other stuff at , the only bad thing is no smoking had to go outside to smoke
Submitted on 05-07-2016
My family, including 3 children under 7 years old, spent one night here in July 2016. Upon arrival, I found that the king sized bedroom I had booked in advance didn't have the advertised sofa bed. This was a necessity to fit my family, so I was concerned. There also was a major soccer event in town so the hotel was completely full. However, the staff was very helpful and cleaned out a room especially for my family. I was very impressed! The staff also dropped off a goodie bag with candy and mi... Read more
from Lewisburg, West Virginia
Submitted on 08-07-2016
Have phoned many times to speak with an actual person at this hotel concerning a receipt which was said to be emailed to me. Still have yet to talk with a live person there, still no receipt. Very frustrating !
from Pike Road, Alabama
Submitted on 09-07-2016
The hotel was everything I expected. We had a king whirlpool suite, which was VERY spacious- more so than most hotels with the same type of room. My only complaint was the amount of noise and activity from the youth soccer teams who were staying there. It was nothing unreasonable, just the type of noise and activity expected when youth sports teams get together for a hotel stay.
from Red Bank, New Jersey
Submitted on 10-07-2016
Clean rooms. Great pool and hot tub. Plenty of stores, chuckie cheese and restaurants in walking distance friendly staff, great breakfast. Perfect hotel. Highly recommend. Very accommodating. We were very happy with our stay
Submitted on 11-07-2016
Clogged toilet, waited for maintenance, front desk staff came. One had never plunged, so the other did the deed, though I offered to do it myself. Loudly. Making fun of the situation the entire time, woke up three kids in the process. I get it - not fun. But the lack of professionalism turned an embarrassing situation in a mortifying one. Breakfast: ran out of plates, ran out of forks, juice dispenser broken, ran out of water. Offered to refill the water pitchers, was snapped at. Physi... Read more
from pitttsburgh
Submitted on 12-07-2016
Everything I'm on the road I try to stay at a Hampton Inn because I know it will be just right. The people are always friendly, the place is clean (with no awful artificial fragrance like some other places!), the beds are VERY comfortable (a must!) and there is a wonderful, almost playful, atmosphere that they have cultivated. The breakfast is better than most with options like oatmeal with walnuts and dried fruit, hard boiled eggs, etc. for those of us who try to eat healthy even on the road. S... Read more
from Terre Haute, Indiana
Submitted on 13-07-2016
Even under remodeling this Hampton was very good. The front desk people were pleasant. The breakfast area is small and congested. The employee in the breakfast area was a little cranky and not pleasant. I like the free soda fountain in the lobby.
from Michigan
Submitted on 14-07-2016
Good hotel, clean pool area, very clean hotel room/bathoom with comfortable hotels. One of the reasons I love Hampton is the clean bedding promise where all sheets (obviously!) are clean but also the bedspreads are fresh for each stay. All hotels should take note of this Hampton policy. Good breakfast, good for vegetarians, friendly staff. We were told our receipt would be emailed to us - still waiting three weeks later! There were rather loud youth soccer teams staying while we were the... Read more
from Maryland
Submitted on 17-07-2016
Our room was newly renovated. Very nice clean and comfortable. Beds were crisp and very comfortable. Breakfast was just ok but appreciated having something to eat with little hassle before we hit the road. I would stay here again if I'm ever visiting the area.
Submitted on 17-07-2016
First off seems all the employees are alias out side smoking right at the entrance you have to walk through a wall of smoke coming and going. Morning food looked old and was hard. Front desk people are always in back or out side smoking. Get ready to wait for service
from Pittsburgh, United States
Submitted on 18-07-2016
Aside from some construction front lot during my first stay, and back lot during my second stay, the hotel accommodations were better than expected. Likewise, the hotel staff was very cordial and informative of all hotel amenities available to me. I'm sure when the maintenance is over, there would be little to no issues with the facility.
from Pikeville, Kentucky
Submitted on 26-07-2016
Great place to stay! very clean, friendly service, beds are great, great pools, great pillows, just all around GREAT hotel. I would recommend everyone to stay here if they are in the Charleston, WV area.
from Wadsworth, United States
Submitted on 27-07-2016
July 2016. Hotel presently under refurb, but still very comfortable and they are doing a GREAT job with the refurb. Very nice pool/hot tub. Location is GREAT as there are a ton of restaurants in the area, several within walking distance. Will stay at this facility again if travel plans dictate a stop in this area.
from Webster Springs, West Virginia
Submitted on 28-07-2016
This hotel is in a great location. Staff is very friendly and breakfast is very tasty. Only down fall is having to pay for a faster internet speed than the complimentary one. Today wifi is every where, paying to stay in a nice hotel should include the best available internet speed with out having a price list for faster connections.
from delaware
Submitted on 28-07-2016
My time at a sister downtown hotel ended so I had to relocate. This property was a good choice. Room was standard and clean. Fitness center was good. The staff is excellent at this property. Very professional and engaging. Zack and a young black front-desk clerk are wonderful representatives of this Hampton Inn. The breakfast staff was also very good. Fresh fruit was a nice touch. Many nights I had to work late but when I did get back for refreshments, the cold beer was welcomed. They a... Read more
from Sylvania, Ohio
Submitted on 28-07-2016
We had a restful night, hotel was clean and quiet. Bedding was clean and comfortable. Breakfast was good but could not eat omelet since it had meat in it. I enjoyed the fresh fruit. Check-in was quick (we got to the hotel past midnight). We had the King room with sofa sleeper suite and it was the perfect size for our family of five for one night.
from Lewisburg, West Virginia
Submitted on 29-07-2016
Hotel was remodeling but this did not affect our stay at all. Very clean and comfortable room. Staff was pleasant and friendly. Several restaurants within walking distance. Will definitely stay here again!
from Philadelphia
Submitted on 31-07-2016
Three nights. Larger King room with the new room design. Like the bathroom design especially. Hot coffee all hours. Breakfast abundant and fresh. Staff very welcoming and everything clean and in order. Easy in and out. Many restaurants very close. Quick access downtown.
from Jonesboro, Georgia
Submitted on 01-08-2016
The stay was pretty good. I'm just an OCD person when it comes to staying somewhere else. There are certain things that I look for when I stay to assure me the room is clean. Some items pass. All in all the front desk staff that checked us in was Great.
from Canton, Ohio
Submitted on 01-08-2016
we booked this hotel last minute but it was a good stay. The staff was very nice, the hotel was very clean, and the pool area was very nice. There are a lot of stores and restaurants very close to the hotel. Overall a very good stay
from Gainesville, Florida
Submitted on 05-08-2016
The hotel staff is very friendly and helpful. The rooms are clean and despite the construction there is still ample parking. The hotel is convient to restaurants, shopping and the downtown area. I would stay here again!
from Springfield, United States
Submitted on 07-08-2016
I do not have a single complaint. This hotel was great. Nice big clean updated rooms. Great pool/hot tub. Complementary breakfast was wonderful as well. I will definitely be be checking out Hamptons in the future after this experience.
from Chicago, Illinois
Submitted on 09-08-2016
We have stayed at this hotel at lest once a year for the past 10 years and I cannot say enough about it. I am continually amazed at the upkeep of this hotel, it looks brand new. Nothing looks worn, nothing is broken, it's amazing. The staff is friendly and helpful. They also have a managers reception which seems like almost every night where free beer, wine, and light snacks are served. What a great way to say thank you! The breakfast is great for a freebee and actually tastes good. I rec... Read more
Submitted on 12-08-2016
I got the jacuzzi suite with my two young daughters. They enjoyed playing in the large tub while watching tv. The jacuzzi tub was much bigger than others i have seen. The room itself was very big and clean. Comfy bed. Huge bathroom. Modern design. The staff was friendly. One lady called to check in on our room. I have only one complaint and it is that i couldnt stay longer. This hotel is also located in a great spot. Chuck e cheese, toys r us, babies r us, quaker steak and lube are all within... Read more
from Ohio
Submitted on 13-08-2016
This is a beautiful Hampton. Only comment I would make, if you want quiet during the night make sure your room is far down the hall from the Ice Machine and elevator. If you choose your room ahead of time go on line and see if you can see a floor plan. Just asking doesn't help.
from Parsons, Kansas
Submitted on 15-08-2016
This facility meets and exceeds the Hilton Brand you expect. I was a guest of this hotel for over 30 days. The staff was friendly and went out of their way to assist me in every way. It is located near many restaurants, shopping and within a few minutes of the Charleston, WVA downtown and Capital.
from Cincinnati
Submitted on 29-08-2016
I have always been impressed with Hampton Inns but this one exceeded all my expectations. The staff was so accommodating and the place was immaculate. And their breakfasts are always better than most. We were vey happy with this hotel. Well done!
from Wichita
Submitted on 03-09-2016
A few miles down from I-64, but easy to get there. Located by shopping area with several choices for dinner restaurants. Entry to the hotel is through a shopping mall parking lot. Building looks pretty new, and very friendly staff. Afternoon manager's reception with beer, wine, and snacks is a bonus.
from Kalamazoo, Michigan
Submitted on 04-09-2016
Wow! This Hampton Inn is great! We live in Michigan and have family in NC. Charleston is the perfect place to stop and this hotel is a great place to stay. Close to everything. Great staff!!! Some of the nicest people EVER! Great for kids. A WIN!
from Delbarton, West Virginia
Submitted on 07-09-2016
Staff was friendly.....had issues with the toilet.....took a while to get to it, but problem was remedied......maintenance was very friendly and helpful......desk people were courteous.......had trouble with the Internet......staff at desk was helpful in getting Internet to open on my phone.........
from Dana Point, California
Submitted on 07-09-2016
This hotel is clean and modern with an indoor pool and jacuzzi. Staff is friendly and very efficient. We were early for check in so we left our luggage and went to lunch. When we returned, our luggage had been placed in our room. We have a handicapped access room that is very large and has everything needed. Happy Hour had food as well as beer and wine. Located in an area of well know shops and eateries. We'll sleep eat breakfast served here and catch our flight home.
from Michigan
Submitted on 10-09-2016
Stopped overnight on way to SC. Wanted a jacuzzi in room to unwind after long car ride. Room was very large and very clean. Jacuzzi was perfect addition to room, highly recommend. Complimentary breakfast was extensive including omelet, oatmeal, cereal ect..
from West Virginia, United States
Submitted on 10-09-2016
From the rooms to the staff, everything is spot on. Love this location many restaurants as well as Cabela's close by. Still has Manager's Reception which is pleasant. Don't tell anyone...but this place is awesome.
from Indianapolis, United States
Submitted on 12-09-2016
This was an awesome Hampton Inn. Very friendly staff greated us at the fronst desk. We found the rooms to be quite clean, and either the hotel is new or they recently remodeled. Bathroom was spotless with a nice granite counter top and not one speck of mold around the tub or sink. Bed was comfortable. I would definitely stay here again if in the area.
Submitted on 12-09-2016
Nice hotel with friendly staff, clean and comfortable. Jacuzzi suite was a special treat. Pretty good hot breakfast with omelet and sausage, and waffles. Good coffe. Located in the Southridge shopping center.
from Jeffersonville, KY, United States
Submitted on 12-09-2016
My room was clean and modern. The staff was friendly and efficient. The hotel is close to restaurants and stores. Complimentary self serve breakfast was excellent and provided all that I needed for a good start (both hot and cold food). I was on a government business trip. The hotel was not advertising a government rate online, but since the hotel was recommended by the government office I was visiting, I decided to call. They extended a lower rate meeting my federal employer's price limits.
from Connecticut
Submitted on 14-09-2016
Nice room with a quiet location, it was what we expected of Hamton and they delivered. Convenient to restaurants and services such as gas. My wife was in need of a dress that had been left behind and shopping was convenient, I think she forgot the dress on purpose, the dress led to new shoes.
from Hedgesville, West Virginia
Submitted on 16-09-2016
I travel for business and when I'm in Charleston, WV I stay at the Hampton Inn South-Ridge. They have a Managers reception almost nightly. And the staff is great and always friendly and willing to help.
from Louisville, Kentucky
Submitted on 16-09-2016
Excellent staff! The manager's reception is very welcome for a business traveler. Updated and comfortable. Recommended for any type of travel. Very convenient location to restaurant and shopping. My pick for Charleston.
from North Parkersburg, West Virginia
Submitted on 16-09-2016
The staff was very pleasant and very helpful, enjoyed the managers reception, the room was very clean. It is walking distance to several restaurants and shops. It's only a short drive to a a lot of other businesses
from Parlersburg
Submitted on 19-09-2016
Stay was ok rooms needed updated room layout wasn't good unable to see tv from bed. Front desk was very helpful very pleased with the laundry service. I didn't think the breakfast bar was all that good good wasn't hot
from Belle, United States
Submitted on 20-09-2016
This hotel is a very nice hotel and the staff that we interacted with were nice but housekeeping had not cleaned our room so we had to wait 30 min. The room was very nice and mostly clean. The Jacuzzi tub had a light ring of soap scum near the top of the tub. The tub was dry and didn't to appear to have been cleaned in the 30 minutes prior to our walking in. I would think if it had been cleaned it would have still had water residue in it. We were given a small discount after I voiced my opini... Read more
from Dayton, Ohio
Submitted on 22-09-2016
Stayed here to watch our son play in a college golf tournament at Berry Hill Country Club. Very conveniently located to the course and in an area with lots of choices for dining. The rooms were very clean and spacious and the staff VERY friendly! Would stay here again!
from Davidson, North Carolina
Submitted on 24-09-2016
It was all about being helpful. They stored our bicycles for us. They provided a simple dinner. Everyone was very friendly. The room was clean, nicely appointed and the shower had enough water pressure to be very comfortable.
from Pittsburgh, Pennsylvania
Submitted on 26-09-2016
Our hockey team started off the season with a visit to Charleston, WV to play a local team in an exhibition game. We found the Hampton Inn in South Charleston to be a good location for us as the rink was nearby as were a myriad of shops, restaurants and conveniences. The Hampton Inn is located off of Route 119 South in South Charleston. It is nestled in an area of typical national chain restaurants and big stores like Lowes, Target, Wal-Mart, etc. This location sits on top the hill next to Qua... Read more
from Morgantown, United States
Submitted on 26-09-2016
Staff were friendly and efficient. Location was very convenient to shopping and restaurants. Room was spacious and clean. Check-in process was well managed and painless. Internet access was good. Breakfast was inviting.
from Spring, Texas
Submitted on 27-09-2016
Great professional service! Hotel very clean! Mindy who helped clean our room was awesome! Very clean rooms and always willing to get us what we needed! We are here for two weeks! The surrounding area was great! Lots of restaurants and plenty of places to shop! The indoor pool was clean and the patio outside was nice and quiet! Will stay here again! Must try Bojangles Chicken!
from Elkview, West Virginia
Submitted on 27-09-2016
Very nice experience at this hotel would definatley stay again. Breakfast had a nice selection of food even for someone like me who doesnt eat meat. room was clean and quite. I stayed in the jacuzzi room and it was wonderful.
from Cleveland, United States
Submitted on 28-09-2016
Great location with lots to do, but area does get congested, so allow for extra time if driving somewhere. Pool/hot tub perfect temperature. Workout facility great, provides earbuds if you forgot. Overall a very good hotel with great service
Submitted on 04-10-2016
Staff was friendly and courteous. Room was nice and spacious and comfortable. Everything was clean and well maintained. Property was conveniently located by expressways, shopping centers, restaurants.
from The Villages, Florida
Submitted on 09-10-2016
When we visit Charleston, we almost always stay at this Hampton Inn because of the service and location. This time however it was not up to par. The first suite they sent us to had not been cleaned and then we had to wait for another room. The next morning I could not turn the shower on and when my husband finally got it turned on we could not get it off. A staff member had to turn the water off then we had to wait for maintenance to come in to fix it. Our room was clean as well as the hote... Read more
from Denver, Colorado
Submitted on 09-10-2016
We arrived in the evening, got a friendly and useful orientation to the hotel's amenities, and turned in for the night. Everything worked in our room, there were plenty of outlets to recharge our various electronic devices, the wifi was working well, and the room was nice - comfortable and nice looking. Small fridge made a little noise but not much. Bathroom was well laid-out. Breakfast was good, with a selection of breads and pastries, those little cheese omelets that are as good in a steam... Read more
from Henderson, Kentucky
Submitted on 10-10-2016
Stayed a night here on our week long road trip. Hotel was very nice and all staff could not have been friendlier. The kids loved the pool area. Breakfast was sufficient. Not a huge choice but it was a Monday morning so might be fewer items on weekdays. But would definitely stay here again if in the area.
Submitted on 11-10-2016
We were on a trip for 18 days into the New England area and on our way back to home when we stayed at this hotel. Best one of all we stayed at. Very clean, staff very nice, wish we could have stayed more than one night. I would definitely rate it more than a 5.
from Lexington, Kentucky
Submitted on 11-10-2016
My family had a great experience at this hotel. The kids loved the pool area and the room was very clean and well appointed. The only draw back was the view. Not much to see. Lots of restaurants close by and tons of shopping close by
from Topeka, Kansas
Submitted on 14-10-2016
Nice and clean hotel with great staff, courteous and professional. We were earlier than usual and they had a nice happy hour cocktail party with beers, wines, sodas and snacks of crackers, cheese, sausage, veggies and fruits. Very nice surprise to have instead of just a cookie for my husband (I'm not big on sweets). The rooms were nicely appointed and had hot water at all hours for tea and of course, coffee. The breakfast was good, western omelets, sliced smoked sausage, yogurts, cereal, jui... Read more
from Kingston, Tennessee
Submitted on 17-10-2016
Stayed two nights for a weekend getaway. The staff was excellent, the location was convenient and the room was large and clean. The bed was comfortable too. Complimentary fountain drinks and coffee in the lobby were a nice extra. This was a great hotel that cares about the small details. I would visit again!
from Cincinnati, Ohio
Submitted on 18-10-2016
We stayed at this hotel after finding out that another hotel (in a much less desirable area) had screwed up our reservation. This hotel was MUCH better and we were grateful for the error and that we ended up staying here instead. The staff was friendly and helpful. A member of the housekeeping staff came to my room after her shift was over to take care of a glass I had dropped on the bathroom floor and broke. She took extra care in getting all of it up so we (namely, my 1 year old) didn't cu... Read more
from Williamstown, WV
Submitted on 23-10-2016
Very pleased with our stay at this Hampton. Staff friendly and polite. Location was good. Lots of dining/shopping available in the area. Hotel was clean and comfortable. We didn't use the pool or work out area but they appeared very nice. The free breakfast was good and plenty of food was available. Would definitely stay again.
from Bethel Park, United States
Submitted on 24-10-2016
This was a great overall experience, staff is great, the treat you very well. I have stayed at this hotel many times and feel that they really care if you have a great experience when you stay. Great location near many restaurants and shopping and near downtown.Weeknight reception is very nice, wine/beer, snacks, I will stay there again
from Mason, United States
Submitted on 25-10-2016
Seriously, I'm a Hampton guy, but Southridge takes the cake. The staff is incredibly helpful and always go above and beyond, even with my ridiculous pre-arrival requests! (*wink*) Thank you for always making my time away from my family a little bit easier... ~~Fist Bump Guy
from Roanoke, Virginia
Submitted on 26-10-2016
This property has always been a choice of mine when returning back to my hometown. Its managed and maintained very well. Always friendly staff willing to help with any accommodations that I ask for. The Pool and Hot Tub area is a atmosphere. Convenient location to all of South Ridge shops.
from Parkersburg, West Virginia
Submitted on 28-10-2016
Great location. Close to shops and plenty of places to eat. Very clean and helpful staff. I like that checkout is at noon. We were in town for a concert,so being able to sleep in was a blessing. The price was a great deal,but there can always be a better one. Wink,wink.
from Delbarton, West Virginia, United States
Submitted on 30-10-2016
Very clean, bed was great and the room had plenty of room. Check in and out went very fast. Very quiet stay. The hotel staff was very nice and helpful. very relaxing place to stay. I will stay here again.
from Monroe, OH, United States
Submitted on 05-11-2016
Hotel is nice, like you would expect from a Hampton Inn. Location is great, but the friendliness of service is what separates this hotel from the others! I travel frequently for work and this last trip was the first time that I realized thee importance of the GM to the organization.
from Boston, United States
Submitted on 05-11-2016
First time here and everything was excellent. Very convenient to restaurants, shops and nice amenities. I was very pleased with the hotel and intend to use it as my "home base" when I am in the Charleston area.
Submitted on 12-11-2016
tremendously lacking in manners and basic courtesy ...even the way a male staff was dressed ....very dirty which makes an impression of what kind of staff training this hotel is or is not doing....i hope that this hotel will be able to hire or present some decent clothed individual who was cooking breakfast , and who gave te impression that the food is unsanitary...for a hampton brand name, this is very inexcusable......
from Baltimore, United States
Submitted on 14-11-2016
Our family was passing through Charleston on our way to Pikeville, KY. We found the Hampton Inn to be better than we expected. It is a newer facility, very clean. Staff was pleasant. Our room was quiet. Breakfast was what you expect from a Hampton Inn.
Submitted on 15-11-2016
Good experience overall. The breakfast was nice. The rooms had a lot of good space. Good location, near restaurants, shopping, and more. However, the bed was not the best in the morning we were sore from the mattress. But it was clean. Good television too.
from Las Vegas, Nevada
Submitted on 16-11-2016
This is the first time I've rated a place as excellent. We did the e-check in; it was so nice to have a friendly smile and welcome when handed our keys. No hassle checking in or out. The staff suggested several options for dinner; some within walking distance - a real plus after 6 hours on the road. Room was fantastic; quiet with up-scale toiletries and fixtures...looked new. Stay here if you have the choice.
Submitted on 21-11-2016
Great hotel! Pool/hot tub area is very nice and clean. Room was spacious and very clean. Bed was a little too soft for me but that's just my preference. Breakfast area is very compact and crowded. Didn't go down for breakfast until 9:30 so the quality of the breakfast could have been better. Overall very good stay though!
from Matewan, United States
Submitted on 20-11-2016
I have stayed at this hotel for two weekends in a row and could not have been more satisfied. The staff are welcoming and accommodating but most of all made me feel like they truly appreciated my business. The first thing that I instantly noticed about the rooms was that they were clean and comfortable but most of all made me feel safe enough to feel relaxed. The complimentary internet and breakfast were both satisfying. The pool area really stood out to me. The salt water pool was heated and th... Read more
from Cary, North Carolina
Submitted on 24-11-2016
Strengths: nice decor, plenty of parking, spotless room, beautiful bathroom, excellent bed, good variety of choices at the free breakfast Weaknesses: front desk staff was just okay (not great), self-serve area at breakfast was small and got crowded quickly, location is far from downtown and there are only chain restaurant options for dinner
from Cleveland, Ohio
Submitted on 25-11-2016
The most comfortable bed I've ever slept in how many exits a hot tub and the pool was very clean and warm this hotel did not have what I call the hotel smell I have stayed at this place in the past when it was just the Hampton but since they redid it I'm very pleased and would recommend this hotel and will definitely be staying again
from Raleigh, NC, United States
Submitted on 25-11-2016
We always stay at Hampton Inns but this one in Charleston, WV was by far the BEST we have ever stayed in. The staff was friendly and helpful and the pool was AWESOME. I love Hampton Inns but I wish they were ALL like this one!!!
from Panther
Submitted on 27-11-2016
Stayed here for a Black Friday shopping trip, Great Hotel, No Complaints, Complimentary fountain Drinks at this Hotel, Everything was clean, Staff at front desk were very friendly, Especially Lisa Holley
from Jacksonville, United States
Submitted on 27-11-2016
You will not find a friendlier staff, a nicer room, a better bed and a sweet swimming pool than this hotel. The staff went out of their way to make you feel welcome. The check in process was seamless. They made sure they have your Hilton Honors number, your bed preference and all your important information. It's located near multiple restaurants, and shops so if you need anything you didn't bring that the hotel cannot provide for you, it''s all located nearby.
from Myrtle Beach, South Carolina
Submitted on 28-11-2016
We had to quickly get to Charleston for a funeral. We were here 4 nights and the staff went well above to ensure we had all we needed. The housekeeping staff was jam up always adding little extras. This was a fantastic place and stay.
from North Carolina
Submitted on 28-11-2016
This Hampton is smack dab in the heart of a very commercial area with lots of retail and restaurants. It was very quiet - no exterior noise or hallway noise. Some light comes into the room under the door that floods room a bit - but the curtains do a better than usual job of blocking light from the window. The A/C worked well as did the wifi. The bathroom was a bit larger than the usual as was the room - good space for two people to get ready at the same time. Breakfast is pretty typical fo... Read more
from Louisville, Kentucky
Submitted on 29-11-2016
We stopped in Charleston WV while on our way home to KY from our Thanksgiving vacation. The hotel was nice and inviting. The room was clean and the beds comfy! The breakfast was good but definitely needed a better selection of meat, we do not like turkey sausage, otherwise good. The breakfast lady Anna, was very sweet and helpful. All the staff in general were very nice and welcoming. We would definitely stay here again.
from Flagstaff, Arizona
Submitted on 02-12-2016
Surrounded by restaurants like Olive Garden and Red Lobster and shopping including Cabelas and Toys R Us, and set off the main thoroughfare from the south into downtown Charleston, this is somehow one of the quietest hotels I have visited. The check-in was efficient and seamless. Our first floor, King with Sofa Bed room was well staged upon arrival and spotless. The square footage was ridiculously generous, which allowed our kids to run around and burn off some energy before bed. Seriously, I st... Read more
Submitted on 03-12-2016
I go out of my way to stay here. The rate may be a little higher than other places, but it is sooo absolutely worth it! The building itself is always clean, nicely decorated and welcoming. And located in the center of good restaurants and shopping (nothing fancy, just basics but lots of choices). There are always plenty of friendly staff to help with whatever you may need. And the amenities leave you with nothing to ask for. Very nice breakfast buffet, plenty of seating, nice warm pool indoor ... Read more
Submitted on 03-12-2016
It was great all around great stay we love the people the room the area the safety so much to do around the area the staff was great everything has always been great I would definitely recommend this place
from Falls Church, Virginia
Submitted on 05-12-2016
The Hampton Inn was a great place to stay. Sleeping and bathrooms were large, clean and quiet.. Spent 2 nights. Perfect location for seeking restaurants, shopping, etc. Some restaurants were within walking distance. Arrived on a Thursday and was told at the front desk that they had a wine and beer reception starting at 5:30 - what a nice add on to your stay. Hotel desk were helpful and friendly. The only drawback was that the lobby was small and wasn't the best place to meet people. The ... Read more