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Hilton Garden Inn Tri - Cities Kennewick

Pasco, WA, US (PSC)

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Based on 457 reviews
The Hilton Garden Inn Tri-Cities/Kennewick, Washington hotel is situated conveniently across the street from the Three Rivers Convention Center and To
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Hilton Garden Inn Tri - Cities Kennewick
701 North Young Street, Kennewick, WA US 99336

The Hotel Features Include:

  • On-Site Great American Grill restaurant and lounge with evening room service.
  • Complimentary wireless high-speed Internet access and 24-Hour Business Center.
  • 24-Hour Pavilion Pantry convenience mart.
  • Three banquet rooms for up to 80 people with on-site catering.
  • 24-Hour fitness facility over looking the heated indoor pool and whirlpool.
  • Complimentary USA Today delivered weekday mornings.
  • Valet and guest-laundry.
  • Complimentary outdoor parking.

Guest Rooms at the Hilton Garden Feature:

  • Every room includes a granite topped hospitality center with microwave, refrigerator and coffee maker.
  • Iron, full sized ironing board and hairdryer.
  • Garden Sleep System
  • Adjustable bed in all Single King Bed Rooms.
  • HDTV 26-inch flat-screen television in Evolution Rooms.
  • An ergonomically designed work space complete with a large desk area, desk level data ports and Herman Miller Mirra ergonomic desk chair.
  • Complimentary wired and wireless high-speed Internet access with secure remote printing to the 24-hour business center. Wireless Internet is accessible throughout the entire hotel.
  • Two dual-line phones with voicemail and data ports
  • Complimentary USA Today delivered weekday mornings
  • Neutrogena bath products.
  • On-Demand movies, Nintendo games and complimentary HBO
  • Alarm-Clock radio compatible with portable music players.

RestaurantsA freshly prepared cooked-to-order breakfast is offered daily in the on-site Great American Grill restaurant for $10.95 per person. Enjoy a variety of options including waffles or omelets.
The Pavilion Pantry convenience mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator.
Beverages are served in the cozy lounge with full bar service.

  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Banquet Facility
  • Breakfast Room
  • Business Center
  • Business Services
  • Cafe
  • Coin Operated Laundry
  • Conference Rooms
  • Continental Breakfast
  • Elevator / Lift
  • European Plan (No Meals)
  • Event Catering
  • Fitness Facility
  • Free Morning Paper
  • Free Parking
  • Full Breakfast (+)
  • Great for Kids
  • Ice Machine
  • Lounge/Bar
  • Luggage Storage
  • Multilingual Staff
  • On-Site Convenience Store
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 457 reviews
from Lynnwood
Submitted on 12-05-2016
Were it not for the paper thin walls and the lack of curtains this would be a great place to stay. But being able to hear your neighbors phone vibrating alarms at 5am isn't good for quality sleep. A real shame because I expected better given the experience with the staff and the apparent cleanliness
from Wallace, Idaho
Submitted on 18-05-2016
We stayed at the Hilton Garden Inn, Kennewick for an event in Kennewick. The staff was courteous and went out of our way to call for our transportation and answer questions. I would suggest this hotel for business or pleasure.
from Ashburn
Submitted on 21-05-2016
Very friendly staff, Clean Rooms, Excellent Food. Strongly recommend this hotel for business or family event. Restaurant is small, but great service and staff willing to go out of their way to make things off of menu.
from Shingle Springs, California
Submitted on 25-05-2016
It was really nice to be greeted by a friendly, cheerful staff member every single time coming or going. Plus they were all very well groomed, which is not always common these days! There were problems with internet connections but the staff really did try to help. The hotel entry is not your common boring hotel entrance, it was really kind of cool and fun. While over all the hotel was very clean, the bathroom in our room needed a good grout cleaning and the blow dryer did not work.
from mondo
Submitted on 25-05-2016
Easy on/off freeway access, easy to locate, plenty of parking, friendly staff, huge room, sufficient restaurant & bar, close proximity to Toyota Center, convenient indoor pool/spa and hearty breakfast.
from Walla Walla, Washington
Submitted on 01-06-2016
We had a wonderful time, the staff were very helpful and quick to respond to requests. Quality of food and beverages was very high, showing great skill and persona of the chef and bartender. Pool and Hot tub were well maintained.
from Davenport, Washington
Submitted on 02-06-2016
Very nice place! Easy to get around the staff was wonderful. The front reception area was clean and very inviting, they had water and coffee available. It was a very quick and easy checkin and easyly able to get around the property
from Winlock, United States
Submitted on 02-06-2016
Nice hotel all around, solid 3 star. The font desk people were very friendly and I like the fact that they have flavored water in the foyer. I chose this hotel from both past experience and thru Priceline as the price for the (2) nights that we stayed was a good value.
from Vancouver, United States
Submitted on 02-06-2016
We were unlucky to get a room next to the pool pump that made noise. They had no other room that night so they gave me ear plugs. Hot tub was full of foam and did not appear clean. Kids were in the pool diving which was posted NO DIVING. They were also running and fell several times.The kids were all under age without supervision as was posted on wall. I was there for two hours exercising and there was no monitoring by staff.
Submitted on 03-06-2016
Didn't like paying $12.50 + tax and gratuity on top of a kind of higher priced hotel. It added about $38 more to our approx $114/night room when other, just as nice hotels in the area have little lower night rate and a free continental breakfast. We'll be staying at another hotel next time.
from Sioux Falls, South Dakota
Submitted on 15-06-2016
My only complaint is in regards the breakfast. Unless HGI has changed their procedure, this hotel doesn't handle it the same way as the others. Instead of the waitress taking my order, I was to fill out an order sheet and give it to the chef. Such a process isn't a problem for me but I was not aware of the procedure. On a related note, the breakfast staff was utterly overwhelmed my first two mornings. This, combined with my unawareness of the breakfast procedure caused me to miss breakfast ... Read more
from Portland, Oregon
Submitted on 15-06-2016
We enjoyed the adjustable King size air bed. One side firm...the other side soft. The shower was great for a tall person, and did more than "spritz" like many hotel showers! We paid a few extra dollars for the hot made to order breakfast. Our breakfast requests were happily accommodated.
from Coeur d'Alene, Idaho
Submitted on 16-06-2016
I parked my car near a sprinkler system apparently. When I got to car next day spots on hood and top. When I got home couldn't totally remove water spots due to something in water . Got thru clear coat. Waxed, but on close inspection it is visible
from Seattle, United States
Submitted on 16-06-2016
Great Hilton brand hotel in downtown Kennewick. Had business in Richland, but really no hotels to speak of with other amenities close by. This hotel is worth the short 15-20 minute drive, especially with a mall and restaurants close by.
from Maple Valley, Washington
Submitted on 17-06-2016
This hotel is very shiny and new. Everything looks nice they've taken every consideration as far as decor goes. HOWEVER, although everything is shiny and new, you can hear EVERYTHING going on throughout the hotel. Someone walking around in the hallway? Yep you can hear it. Someone arguing with their spouse? Can hear that too. Toddler throwing a fit a floor down? Heard it from start to finish. Thinking maybe they should have put some of their decor budget into installing more insulation and thick... Read more
from Gig Harbor, Washington
Submitted on 23-06-2016
I agree with another reviewer about the thin walls at this Hilton Garden Inn. From other rooms I heard light switches, feet shuffling and even BOTH sides of a cell phone conversation! (I hope the call was on speaker phone because otherwise that's ridiculous.) Originally I was given room 247 overlooking a rooftop condenser "garden" which was noisy. I Immediately requested a new room. I got 207 in "The Wing" instead, which was better and had nearby stairwell access to the parking lot and exterior... Read more
from Metro Manila, Philippines
Submitted on 24-06-2016
The facilities were great. My husband and I enjoyed our stay. The staff was friendly and helpful. The location was quiet and secluded. I will surely use this facility again if my husband and I are in the area.
from Seattle, Washington
Submitted on 25-06-2016
We travelled to Tri-cities for a swim meet and chose the hilton for our stay. We were not disappointed. There was a grassy area out front the kids played at and the lobby had an area with infused water, coffee and treats which was nice. The hotel is centrally located with easy access to the freeway and all the restaurants and the mall. I did read reviews about the noise in the halls and that you could hear your neighbors. It didn't really bother us but I would maybe avoid a room by the pool... Read more
from Myrtle Beach
Submitted on 27-06-2016
Staff very helpful and friendly. Nice clean room, very quiet considering there were several sports groups staying for events. Everything works well. I stayed one week and booked for another week because I really liked the convience to local area and great service.
from NJ, United States
Submitted on 29-06-2016
the staff is excellent! very professional and cordial team. Everyone starting from the front desk to the restaurant and and bar...they are a fantastic team. The facilities are very good and very clean always. The hotel is very well located, close to great restaurants and shopping.
from Overland Park, KS
Submitted on 02-07-2016
My husband and I stayed here one night on our way through town. The lobby is typical Gardens Inn, very nice and a step up from many other chain hotels. However, our room was as plain vanilla as they come. The ceiling in the room was at least 12 feet high, no crown molding, bare walls except for 2 really unattractive stock pieces of art, and a mirror. Very unattractive window coverings. Overall, the room looked like a room in a really old hotel, outdated in a 100-year old way, except for the ki... Read more
from Salinas, United States
Submitted on 04-07-2016
The front desk associate was kind and responsive to every need. My daughter and I had traveled all day and were tired and a little cranky. The staff was quick to get us to our room and made sure we had everything we needed. The room was very clean and comfortable. I couldn't have asked for a better experience. You Washington folks really know customer service!
from Bellevue, Washington
Submitted on 08-07-2016
Pool, hot tub, room service, and free internet. Wish the tvs had hdmi cords cause we wanted to plug in our laptop so we could watch Netflix. The complementary cookies in the lobby were THE BOMB. 10/10 on the cookies we totally snatched like 5.
from Seattle, WA
Submitted on 09-07-2016
Stayed here twice this summer for softball tournaments with our team. It was a nice clean hotel in close proximity to our fields. The only downfall is the restaurant area. Service was slow and food was mediocre. I would suggest making it a complimentary self serve area and use it as a open-use space like other hotels we stayed at this summer.
from Montana
Submitted on 11-07-2016
Our stay was wonderful. Great price. The Hotel was clean, quiet and had a convenient location. The staff checked us in quickly and treated us friendly. The elevator was easy to access and clean. We would definitely stay here again.
from Pasco, United States
Submitted on 14-07-2016
We have stayed at this hotel before and every time we do stay here the staff is so friendly and helpful. We live in the area, but when going to local events we chose to stay here because of the close proximity to the venue and not having to drive. The rooms are very clean. The hotel is close to everything, restaurants, event center, shopping mall and yet it is very quiet. We would recommend this hotel to anyone traveling to Kennewick, WA.
from San Francisco, California
Submitted on 15-07-2016
Pretty pungent odor throughout the hotel. Reminds one of the stinky locker rooms at school. Bring nose plugs and a case of Febreze. Hilton has dropped their standards on this place. Scary part is that the Motel 6 would be a better alternative .
from Dallas, Texas
Submitted on 15-07-2016
The room was clean and the reception staff were very good even when we asked to change rooms. The only reason I'm knocking off stars is because it was rather noisy, both in the mix to Kate afternoon and for some time around midnight. However, we did stay on the night of the Kiss concert and Kiss were staying at the hotel.
from Idaho Falls, Idaho
Submitted on 15-07-2016
Stayed here many times and it always is in good shape and the staff is great. Location is good with good selection of restaurants in the area as well as a good in house facility. Rooms always clean and comfortable.
from Charlotte
Submitted on 16-07-2016
The staff there was first class. I normally don't try to talk about food at hotel restaurants, but will tell you that the Omelette made in the morning for spectacular. The cook was from Mexico, and his pico de gallo was to die for. The wait staff bent over backwards in an effort to make this day. The front desk staff was also outstanding.
from Winchester, Virginia
Submitted on 17-07-2016
We were delighted with our stay here. Clean, modern, friendly, good service were all evident at this hotel. Breakfast was not included in our stay, but is available in their restaurant. Lots of windows in their lobby makes for a lovely conversation place.
from Ellensburg, Washington
Submitted on 20-07-2016
Our overall experience was great! The rooms were clean. The staff was very friendly and accommodating. We were there for a convention for Jehovah's Witnesses at the Toyota Center, so the location was perfect!
from Washington
Submitted on 20-07-2016
This is an amazing place. Totally satisfied The location was key. The staf. Made us feel like family. I would stay here again and recommend others to stay here. I think you should let everyone know how excellent your company is in mentoring and training staff!
from Selah, Washington
Submitted on 20-07-2016
This hotel has a great location and plenty of free parking. The amenities are top notch and the property is very well maintained. The truly exceptional facet of this hotel however, is their staff. From the moment our family arrived, we were treated to exceptional customer service and hospitality. Everyone that we talked to from the Front Desk personnel, the Breakfast Staff, the Housekeepers to the Maintenance people were very friendly and helpful. We stay at many Hilton properties and this rank... Read more
from Yakima Valley, Washington
Submitted on 24-07-2016
Very nice and clean place to stay. It was very convenient for us because it was right by the Toyota Center for our yearly Jehovah Witness Convention. The staff were very attentive and super nice. It was a great experience.
from Pendleton, Oregon
Submitted on 26-07-2016
the stay was wonderful, very friendly staff all around. The pool was a little cool for me. The showers in the rooms had enough pressure. The hotel was full but you wouldn't know it. Would diffently stay again.
from Littleton, Colorado
Submitted on 27-07-2016
Stayed here on business and found it to be an excellent Hilton experience. Another reason I use Hilton on my national travels. Everything was above typical standards and very convenient location to everything we required
Submitted on 04-08-2016
We traveled into Kennewick to visit family and stayed 3 nights. The hotel was welcoming, pleasant staff, easy check in and comfortable beds. We had our kids who agreed they slept well. Having a place to eat in the hotel was also handy along with the easy amenities. We would stay here again!
from Dallas, United States
Submitted on 09-08-2016
Great staff and new and clean room. Breakfast chef and staff are vey friendly. Workout facilities were adequate and eary mornings had 3-4 people in there. If you want to take a walk, there's alot of sidewalks and the early morning weather was great to do this. Very close to numerous restraraunts and shopping. Good business environment during breakfast and evenings. Sean is a good bartender.
from Wenatchee, United States
Submitted on 10-08-2016
Immediately impressed with the lobby and front desk service. Rooms were clean and hotel location was great. Very close to the Convention Center, made walking back and forth to the conference nice. All staff were very pleasant and courteous. I'll be back!
from Port Orchard, Washington
Submitted on 11-08-2016
Excellent hotel, friendly staff, rooms were spacious and comfortable, breakfast was excellent, a very welcoming hotel. I would definitely stay here again when visiting the Tri Cities area. It's close to the convention center and restaurants along with shopping.
from winlock, United States
Submitted on 11-08-2016
this hotel and its staff were by far the best I have ever stayed with. My swim suit was mistakenly taken since I had wrapped it in a pool towel to keep from making a mess, but they found it and it was promptly returned to my room..I never heard other rooms noises and even the shower in my room I never hear my room mate turn on the shower. I slept like a bear in hibernation.. and I had an amazing stay!
from Marysville, Washington
Submitted on 11-08-2016
In moving from one side of the State of WA to the other, Hilton Garden Inn became our 'home away from home.' We have traveled a lot over the years, and both my husband and I consider this to have been our best Hotel experience ever...! Excellent, friendly staff, clean, comfortable surroundings....very nice.
from Aberdeen, Scotland
Submitted on 12-08-2016
Hotel was in convenient location for stopover but surrounding area was nothing fancy. Staff were exceptionally friendly and helpful. Fridge in room was unplugged as it was so noisy which was a pity given the high temps outside. Good standard Hilton offering rooms acceptable.
Submitted on 15-08-2016
What an outstanding property and a staff to match. Room is clean and fresh and the staff is super friendly, they always say hello. I have no complaints what so ever. This staff has set the bar high for all other Hilton properties.
from AURORA, United States
Submitted on 23-08-2016
Excellent stay at the Hilton Kennewick WA. Staff was extremely polite, helpful and professional. Made me feel at home. Perfect location from office to Tri-Cities Airport & local restaurants. I will definitely stay here again.
from weston, United States
Submitted on 30-08-2016
Very clean and very friendly staff We had a great room that was quiet and clean. Breakfast was really good I'll stay here again. Walking distance from the convention center and dinner restaurants. I can't say enough good about this hotel. I travel a lot and was very surprised at the quality of the hotel and rooms.
from Sterling, Virginia
Submitted on 31-08-2016
I stay here each time I am in town and always enjoy the hotel and their staff. The rooms and pool are good quality as is the in-hotel restaurant. The location is good as restaurants are close-by and parking is never an issue.
Submitted on 06-09-2016
This hotel is very clean, nice and friendly. Check in was less than 4 minutes, no check out needed. Hot tub and pool were clean and nice. Breakfast was awesome especially the cook who makes the omelettes.
from Bonney Lake, Washington
Submitted on 18-09-2016
The room was shabby chic. Comfortable and cozy. The staff was incredible, friendly, knowledgeable and accommodating. The breakfast staff and food were excellent. We were given a choice of room locations and managed to get a first floor room right across from the pool. With two small children, this consideration was incredible.
from Kennewick, United States
Submitted on 19-09-2016
I spent the week in the Richland area. The hotel was highly recommended by previous guests and did not disappoint. From the great room to the outstanding staff, this hotel is a pleasure oasis for the traveler. Highly recommended, but stay away from those adjustable king mattresses if you can.
from Olympia, Washington
Submitted on 20-09-2016
Overall a great clean hotel with friendly staff and comfortable beds!!!!! Very helpful for any need or concern. I will definitely seek out this chain of hotels in the future and would recommend this hotel to anyone I know going to stay in the Tri-Cities area! (aka Wine Country)
from Kennewick, Washington
Submitted on 24-09-2016
We were checked in and in the room in minutes, the staff was friendly and pleased to help us. The room was clean & quiet, shower had great water pressure, and beds were comfortable. It's located right next to the toyota center which is great for walking there for a concert!
from Kennewick, United States
Submitted on 27-09-2016
We were looking for a place that was close to home to stay because we were celebrating our anniversary. The hotel was clean and quiet and the staff was friendly and attentive. The electronic check-in was definitely a pleasant and welcome surprise. That feature alone would made me want to seek out a Hilton for future hotel needs.
from Federal Way, WA, United States
Submitted on 24-09-2016
It was a stellar surprise from Expedia's hidden deal. I don't think I could have afforded this otherwise. But from the first step into the space until the last everything was great. The people were stupendous! Breakfast was great with our server Kris. The room was attended to perfectly.
Submitted on 03-10-2016
We stayed in this hotel because of the on-line reviews. We were not disappointed. When we mentioned that we did not sleep well because somehow were we unaware of the firmness adjustment on our bed, they went beyond our expectations to make it right. I would definitely recommend this hotel and the Hilton chain.
from Jamestown, North Carolina
Submitted on 16-10-2016
I've stayed here on business several times before but this was my first time to stay here on vacation. This has always been a nice hotel and very typical of most HGI's. What I noticed this time was WELL above average customer service from the front desk, the restaurant and even housekeeping. Don't know if this reflects new management, new HGI drive, or something else but the people here were amazing. The front desk couldn't do enough to make the stay pleasant from handing out bottles of wate... Read more
from Aiken, South Carolina
Submitted on 24-10-2016
Excellent hotel. Will definitely stay there the next time I am in the area. Hotel staff very friendly, professional, courteous, skilled, and approachable. Located very close to several restaurants, shopping areas, and entertainment activities. Close to airport (less than 10 minutes). Easy to get to and from Richland, WA and Hanford Site offices. Good hotel amenities. Good area for outdoor walking or running.
from Myrtle Beach
Submitted on 31-10-2016
This hotel is confidently located within minutes of the Columbia Center Mall. Great restaurants abound nearby such as Sushiya, Thai Elephant, Indian, Logans Steakhouse, Red Lobster, Olive Garden. There are also many fast food places to chose from. The hotel is very clean and secluded off of busy roads.
from GILBERT, United States
Submitted on 31-10-2016
Clean location with a very friendly staff. All the expected amenities and newer finishes. I would recommend to any traveler that makes their way through the tri-cities. I'll be sure to stay there when I do.
from Shoreline, United States
Submitted on 14-11-2016
Was not told when I booked that the room looked out at a wall with pool fan and pump that ran 24 hours a day and sounded like a fog horn. Could not open the window due to the noise. We called when we checked in and were told there were no other rooms and nothing could be done. They charged us $175 a night for this room and only refunded one night of 2 when we complained. (We had to stay because we were there for a high school sport championship with our athlete and it was too late to find an... Read more
from Seattle, WA
Submitted on 21-11-2016
Excellent location if attending a concert at Toyota Event Center. Very short walk so that you can stay out of concert traffic. It would have been nice if the staff would have offered to bring up a toothbrush when my roommate discovered she had not packed hers. Instead she had to get dressed and go down, but that was better than leaving property to go buy one.
from Spokane, Washington
Submitted on 29-11-2016
In my opinion, the customer service team at the front desk went above and beyond for us when they hand delivered a birthday card to the door of our room after finding out it was my birthday! In it was a coupon for a free dessert. The men who helped me get the dessert in the restaurant were very helpful and accomodating as well. Granted, it did not seem to be a busy night so they may not always have time to do this type of thing. But I was impressed enough that we have decided to visit again.
from Boise
Submitted on 04-12-2016
The Hilton Garden Inn Kennewick is an excellent hotel for business travelers. I have spent at least 30 nights in the past year at the property and every stay has been excellent. Comfortable beds, exercise facilities, pool and friendly staff makes it my choice for business accommodations in the Tri-cities area.