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Holiday Inn Hotel & Suites Williamsburg-Historic Gateway

Newport News, VA, US (PHF)

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Based on 1153 reviews
Additional points of interest include College of William and Mary and Public Hospital Museum.
Room & Rates

Two Bedroom Suite Non-Smoking

  • One King Bed
  • Two Queen Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with ESPN are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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Two Queen Beds Non-Smoking

  • Two Queen Beds
This room measures 360 square feet (33 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with ESPN are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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One King Bed Non-Smoking

  • One King Bed
This room measures 360 square feet (33 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with ESPN are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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Suite Two Queen Beds Non-Smoking

  • Two Queen Beds
This room measures 960 square feet (89 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with ESPN are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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Standard Room

  • One Bed
  • Two Beds
This room measures 360 square feet (33 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with ESPN are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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Deluxe Room

  • Two Queen Beds
This room measures 360 square feet (33 square meters). Complimentary wireless Internet access keeps you connected, and the television offers premium TV channels. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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Suite One King Bed Non-Smoking

  • One King Bed
This room measures 460 square feet (43 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with ESPN are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has complimentary toiletries. Climate control, a desk, and a multi-line phone with free local calling are conveniently included. This room is Non-Smoking.

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DELUXE ROOM

STANDARD ROOM

KNG LEISURE NONSMOKE

TWO QUEEN BEDS NONSMOKE

2 BED SUITE NONSMOKE

EXECUTIVE SUITE NONSMOKE

KING SUITE NONSMOKE

Holiday Inn Hotel & Suites Williamsburg-Historic Gateway
515 Bypass Rd, Williamsburg, VA US 23185

Location

Holiday Inn Hotel & Suites Williamsburg-Historic Gateway is a business-friendly hotel located in Williamsburg, close to Governor\'s Palace, Williamsburg Courthouse, and Kimball Theater.

Resort Details

Holiday Inn Hotel & Suites Williamsburg-Historic Gateway\'s restaurant serves breakfast and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. The hotel serves cooked-to-order breakfasts each morning (surcharges apply). Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3-star property has a business center. Complimentary wireless Internet access is available in public areas. This Williamsburg property has 232 square meters of event space consisting of conference/meeting rooms. Self parking is complimentary. Additional property amenities include gift shops/newsstands, laundry facilities, and express check-out. This is a smoke-free property.

Accommodation Details

96 air-conditioned guestrooms at Holiday Inn Hotel & Suites Williamsburg-Historic Gateway feature coffee/tea makers and complimentary newspapers. Accommodations include refrigerators and microwaves. Bathrooms feature complimentary toiletries and hair dryers. Wireless Internet access is complimentary. In addition to desks, guestrooms offer multi-line phones with voice mail, as well as free local calls (restrictions may apply). Televisions have premium cable channels. Rooms also include windows that open, electronic check-out, irons/ironing boards, and clock radios. Housekeeping is offered daily and guests may request wake-up calls. Guestrooms are all non-smoking.

IMPORTANT INFORMATION

Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1153 reviews
from South Milford, United Kingdom
Submitted on 18-05-2016
We booked through hotwire, so didn't know which hotel we were getting until we'd actually booked. When I saw it was a holiday inn I wasn't too happy ... last one I stayed in came straight out if the 1970s. I WAS SO WRONG. THIS PLACE IS AWESOME. I really can't fault it at any level.
from Goshen, Indiana
Submitted on 18-05-2016
We spent three nights in a little higher class motel then most nights on the road. The competition in this area, Williamsburg, is pretty steep so this hotel has to put on some class. The rooms are spacious and are well outfitted with furniture and amenities that made our stay very comfortable. Everyone with the hotel was friendly and very accommodating. The location of this hotel is excellent for visiting the Williamsburg Visitor Center and access to the Colonial Parkway. We had an excellent sta... Read more
from Cerritos, California
Submitted on 20-05-2016
This hotel was rated #1 on TripAdvisor for good reason! My family (hubby and kids ages 5 and 11) went to Williamsburg over Thanksgiving 2015. The hotel is super clean and modern. We had a suite with a sofa bed and it was very roomy. I am a clean freak so when I say the room was clean, it was really clean! The hotel was quiet, the pool warm and nice, and everyone was friendly and helpful. It was also very quiet at night. It is a very short drive to Colonial Williamsburg and all the attractions. W... Read more
from Winchester, Virginia
Submitted on 22-05-2016
My wife and I had a very enjoyable experience at this Holiday Inn. The location is great, less than two miles from the center of the historical area and easily traveled. The room was clean with efficient room service. The restaurant provided a delicious well balanced meal at a very fair price. The staff was friendly with one member, Jan, in particular extremely helpful. She transformed a good experience into an excellent one which led to an extended visit.
from Harrisburg, Pennsylvania
Submitted on 23-05-2016
The rooms are newly renovated, spacious and comfortable. Nice tub/shower, large fluffy towels and lots of bathroom light. Nice large-screen TV. Staff are friendly and helpful, especially in finding good restaurants. Check-in was a bit slow for our golf group. We had an unfortunate experience with a long, loud party in the hospitality suite on our floor. It went on until after 3 a.m. This was probably not a common occurrence or enough to spoil our stay, but it was annoying at the time.
from
Submitted on 27-05-2016
We made a quick trip to Williamsburg and stayed here two nights. Room - relatively clean but my sheets and pillow cases ad dried on candy on them. Bathroom was clean. Water pressure was fine. Noise level is fine too. The bed wasn't bad and I am admittedly a very picky person when it comes to beds. I've had better and much worse but I did sleep through the night which says something. Free coffee is ok but I think I would rather more timely maid service. We left the room very early to g... Read more
from
Submitted on 27-05-2016
Awesome experience, 7-11 right across the street if snacks and other goodies are wanted, several eating options in and around hotel. Clean, modern rooms, I would stay again if I am in the area. Staff is friendly
from Washington DC, District of Columbia
Submitted on 27-05-2016
This clean, modern hotel is a short ride (a couple of miles at most) from the colonial center of Williamsburg. Prices are quite reasonable. The hotel has a good restaurant, the Bistro, which is fortunate because there's not a lot of dining choice within walking distance. The buffet breakfast that came with the room offered a decent variety of the standard breakfast fare, and the food was fresh and well-prepared. I recommend dinner at the Bistro, too. The mussels, in particular, were outstanding.... Read more
from Paisley
Submitted on 29-05-2016
Location very good; near the interstate and within drive of the historic district and numerous historical situations. Lots of parking. Reception staff very welcoming and helpful. Room clean and well appointed. Breakfast was very good although staff pretty unwelcoming. Near nice restaurants. This is a relatively new hotel and the newness is appreciated.
from Mocksville, North Carolina
Submitted on 30-05-2016
We booked our family trip 5 months in advance for 3 nights 4 days. We booked a suite but we received a standard room. I spoke with a manager, was told he had nothing else for me. So we spent 2 nights cramped in a standard room. My husband is 6'3 and the boys are 6'1 and are 17 years old. The beds were uncomfortable and some of our towels were dirty. On our last night there we received a suite but no apology. Needless to say we were unhappy and can't wait to get home.
from New Jersey
Submitted on 15-06-2016
We stayed here for one night on our way to NJ. Four adults in the room with plenty of room to spare, Service was very good. Nice, clean, reasonably priced Holiday Inn. No complaints would definitely stay again.
from Fredericksburg, Virginia
Submitted on 16-06-2016
My husband and I have stayed at this particular Holiday Inn many times and we keep coming back! We went down for my birthday weekend in March this year and were super satisfied again--Jan at the front desk was so helpful and friendly--she suggested restaurants for us to eat at and gave us directions. Our room had a super comfortable bed. It was quiet and very clean. The maid service each day left clean towels and made the bed. Everything was in perfect order. We received a room on the level we ... Read more
from
Submitted on 20-06-2016
I've stayed at this hotel a few times now and have nothing but good to say about the facility and staff. Very friendly at the front desk, quick service and very willing to help with questions on the area. Room are spacious and in very nice condition. I believe this is the nicest place to stay in Wiliamsburg. Great value!!
from
Submitted on 29-06-2016
My kids and I were really happy with this hotel, the decor was really attractive, it was easy to find, they loved the pool, and wow! those pillows were awesome!! There were three things that would make this hotel better. 1. Thicker blankets 2. toilet and shower separated from sink (it would have been easier to get out on time) 3. Complimentary breakfast (easy enough to fix, we went to a grocery store the night before and were thankful we had a microwave and fridge). We weren't able to get ... Read more
from Clemmons, NC
Submitted on 30-06-2016
Very nice hotel- new or recently updated. Room was very clean. Convenient to Colonial Williamsburg. Beds were comfy. Nice pool and hot tub which we didn't get to use- lots of families with kids using both until close of pool hours. Nice outdoor patio area behind pool & restaurant. Comfy seating, heaters for cooler nights. Only downside to hotel- no continental breakfast included. Have to purchase at hotel restaurant. I got breakfast included in room rate when I booked room. Buffet, plus eggs you... Read more
from
Submitted on 01-07-2016
Super clean hotel and super friendly, helpful staff. When booking, we hadn't specified the type of bed we wanted, but the friendly, helpful front desk staff graciously changed our room easily and quickly. The front desk staff also were very helpful in giving advice on restaurants as well. We will definitely plan on staying here again in the future!
from
Submitted on 02-07-2016
This particular Holiday Inn Hotel & Suites has been newly remodeled with tasteful decor, it is clean and the staff was incredibly helpful. It is also located less than 5 minutes from the visitor/transit center for Historic Williamsburg parking lot to parking lot. It is also on the same road as several of the most receommended restaurants in Williamsburg. We will definitely stay here again when we return to Williamsburg.
from West Pittston, Pennsylvania
Submitted on 06-07-2016
The room was modern, as was the entire hotel. The comforter on one of the beds was blood stained, and that is the reason for the 4 out of 5. Other than that everything was very clean and the staff was so friendly and helpful. Having the pool open to 11 was great for the the kids! Location is close to other food options and attractions. It was a very nice stay !
from
Submitted on 07-07-2016
Nice oversized rooms with microwaves and fridges. Very clean. Tania in Housekeeping was very helpful and considerate when my elderly dad had a mishap in the bathroom. She provided excellent customer service and should be commended by hotel management. Will definitely stay here the next time we come to Williamsburg.
from Savannah, Georgia
Submitted on 10-07-2016
Freshly redone hotel. Friendly staff. The rooms were spacious and clean. Good location, convenient to sightseeing and within walking distance to a few restaurants. Fitness center was small, with a few basics. There was a restaurant on site, but we did not visit it. Recommend!
from Reston, Virginia
Submitted on 16-07-2016
The hotel was new and clean. We had a queen suite so we were able to put the kids to bed and then close the door between the bedroom and the living room which was great. Everything was very quiet and when we called to ask for another towel it was delivered very promptly. We also had a free breakfast for 2 adults and the kids were free and it was very good with great pastries.
from Austin, Texas
Submitted on 16-07-2016
The Holiday Inn was a very comfortable stay for us while in Williamsburg. We enjoyed the room, and we also enjoyed the breakfast buffet before we had to get on the road. Front desk staff was friendly and helpful. A good value for the money.
from Pittsburgh, Pennsylvania
Submitted on 21-07-2016
Very nice hotel. We stayed 1 night and booked on Hotwire. We originally were staying at another hotel, but had a horrible stay so we checked out early and we're lucky enough to get this hotel. Very modern and the decor was beautiful. Great a/c, very clean rooms and comfy beds. Lobby was beautiful and the staff at the desk were professional and kind. This will be the only place we stay when in Williamsburg. Great hotel!
from Southern Maryland
Submitted on 22-07-2016
Stayed here with my family for a short vacation to Williamsburg. Their website mentioned they had a facelift in January 2016 and it showed. Staff were all very friendly and helpful. The room was very clean. Only issues I had was when the cleaning people made up my room they replaced all towels and never gave us new wash clothes so had to call for them. Also they did not replenish the toilet paper and had to call for that as well. But other than those couple things it was a great stay.
from Holbrook, New York
Submitted on 25-07-2016
Stayed here for a family vacation to Williamsburg. Chose this hotel as it was recently renovated earlier this year and it definitely showed. Loved the updated décor. The front desk staff was very friendly and helpful, especially Keyona. After a long 9 hour plus drive with three kids, she recommended a large suite. She did not disappoint, the room was beautiful with two bedrooms and 2 baths. Wonderful choice for our family of 5!! Only issue was on our last night, our room was only half made up. ... Read more
from
Submitted on 26-07-2016
Well , the rooms are spacious, clean and well appointed. Liked the fact there was a tv in the front room. The bed was firm and very comfortable. The only draw back was the restaurant. Food was not up to par. Needs major improvement. Bar made good drinks and there is a place to sit outside and light up if you need to. Overall I would subtract 1 1/2 points for the lack of complimentery continental breakfast and poor restaurant.
from Marlboro, New Jersey
Submitted on 28-07-2016
Very clean and friendly hotel, customer service was above and beyond. We were always greeted with a friendly smile when you enter or leave the hotel. Guest service Kirk wiggan was always helpful and Pleasant. He was always helpful with a smile. My family enjoy the stay and location was perfect, very close to everywhere.
from Marlboro, New Jersey, USA
Submitted on 29-07-2016
Stayed 1 night here while visiting William and Mary college. Nice and new motel. Clean room and nice indoor pool. Free very good breakfast and all at $ 159 / night. 2 miles from the heart of Williamsburg colonial attractions. A bunch of restaurants close by as well.
from
Submitted on 30-07-2016
This hotel is great. Larger refrigerator than most. Great hotel staff. Breakfast not free if using a AAA discount. Soft and hard pillows. Pool that's 5 ft deep but a small hot tub. The room was always cleaned and have stayed their before and will again.
from
Submitted on 31-07-2016
My stay here was nice. Hotel staff very helpful and accommodating. Room and bathroom were both clean. Looked like a new bathroom. Beds were very comfortable. I had two issues which they resolved nicely. Upon checking in they did not have the room I reserved but came up with one they apparently use as a last resort. They said it was handicap but appeared to have a larger bathroom other than that nothing said handicap room. When checking out they charged me more than my reservation but fix... Read more
from Leonardtown, Maryland
Submitted on 31-07-2016
After looking at many many options in the Williamsburg area, we ultimately decided on this hotel for our stay. This hotel was amazing! From the minute we walked in the door until we checked out, I was so pleased with every aspect. Our room was super clean as was the bathroom. Comfy beds, nice selection of tv channels and most importantly, an ice cold air conditioner! When the heat index is 115 outside, good a/c is critical. The restaurant/bar area was really nice as well. We didnt try the food b... Read more
from
Submitted on 31-07-2016
This hotel is clean and modern! Great location, close to everything. Nice pool, friendly employees. Easy check in/out. Williamsburg has a lot of old hotels mixed with newer modern hotels, so chose carefully. Best advice, look at travelers pictures, not hotel professional pictures. Before moving to this hotel, we stayed at another nasty chain hotel and I believe the owners write the "excellent reviews" themselves. This Holiday Inn was nice, clean and modern.
from Antwerp, New York
Submitted on 01-08-2016
The Holiday Inn was very clean and relaxing. We came back each day end with a nicely made bed, more Keurig cups and clean towels. The air conditioner was not as cold as we were wanting as it was about 99 degrees each evening outside, but we also never complained to get it taken care of. The only real complaint we had was the fact there was no continental breakfast offered. The buffet that they had was a little pricey but we never purchased it to find out how it was. The ice machine offered ice e... Read more
from New York
Submitted on 01-08-2016
Enjoyed our stay here. Beautiful and modern hotel. The rooms and bathroom were both clean. The beds were comfortable as well. Love the shower in the bathroom, the water is powerful. The place was also very quiet, no noise from other rooms. The location was ideal for us as Busch Gardens and Water Country was less than 15 minutes away. Loved everything about this place,would stay here again
from
Submitted on 03-08-2016
What a great stay. The kids loved the pool and the suite room was well laid out for the 5 of us. Can't beat the location, minutes from Williamsburg and Busch gardens. I would definitely stay here again. Great place for families. Lots of restaurants and stops nearby.
from Upper Marlboro, Maryland
Submitted on 03-08-2016
I can not understand how this hotel rate number three in Williamsburg . (Really) We checked in at this hotel Sunday July 24 at about 4pm , was given a room on the 5th floor the hall way was so dirty we were even walking over used dental floss to get to the room and it smelled like someone was smoking . We went back to the front desk , the young man there was so nice to us he changed the room to the 4th floor and walked us to the room to make sure everything was good , the hall was was just as ... Read more
from Oklahoma
Submitted on 04-08-2016
This is a great hotel to stay at. Our check in was quick and the staff very friendly and helpful. We were in room 207 ($230 for one night) which was a suite with a separate sitting room. The suite was very spacious, clean and comfortable. We were at the back of the building so we didn't have much street noise. The hotel has a restaurant but we didn't dine there. There are several restaurants within a few blocks. The only complaint I have about this hotel is the water pressure, it seemed a... Read more
from CT
Submitted on 05-08-2016
We stayed four nights in this hotel and were extremely happy with our stay. The hotel was recently renovated and it shows with modern and clean decor. Room came with a larger than normal size hotel fridge and microwave. They both came in handt. Sitting area easily fit my family of 5 when just lounging. Liked that u can close the door between bedroom and sitting room, not a divider as in some places. Washing machines/dryers also allowed us to do a couple of loads of laundry ($1.50 per load)... Read more
from Bowie, Maryland
Submitted on 06-08-2016
Very friendly staff and check-in was fast . Nice kids eat free in the dining room, would have loved if that included room service. Location was close to Bush Gardens, outlet mall and highways. Only complaint there was a very small amount of hair still in the shower at check-in. Overall a nice location.
from Farnham, England, United Kingdom
Submitted on 07-08-2016
We stayed here to visit Jamestown Settlement, Busch Gardens, Water Country USA and Williamsburg. It was ideally located for all of these with plenty of parking. The decor is a bit brown and dull. We had a 2 bedroom suite, which had comfortable beds and housekeeping was efficient. The lounge area of the suite was very dark with no natural light. It could have done with some brighter pictures or more mirrors The breakfast was reasonable with a limited choice of dishes. There was a pool as we... Read more
from Nacogdoches, Texas
Submitted on 08-08-2016
This hotel was convenient to Colonial Williamsburg and the Yankee Candle Flagship Store. The beds were comfortable and the staff was friendly. The hotel was clean. I did not like the location because when we returned from the strip you have to turn into the hotel to the left and there is a convenience store directly across the street so those patrons are in the turn lane and you are in the turn lane. It was just busy and hard to return to the hotel. I would go down another block or two pass the ... Read more
from Greenville, North Carolina
Submitted on 09-08-2016
Took a weekend to visit Williamsburg, and this hotel was one of the best that I have stayed in. Beautiful lobby and rooms, great restaurant on site, clean room, polite and friendly staff. Restaurant had tableside televisions which my daughter thought were the coolest! Great convenient location.
from Seattle, Washington
Submitted on 14-08-2016
For many years I have traveled a lot for work and pleasure, therefore I can say with authority that this place is what travelers are looking for. It was truly a perfect stay. The front desk folks were professional, friendly, helpful... everything you hope for when you arrive at a hotel. The property is CLEAN with modern decor. Lobby and other areas are inviting. We only stayed one night and dined elsewhere but I liked the idea of being able to eat there or leave the property for other place... Read more
from north carolina
Submitted on 15-08-2016
This place is fine for the casual traveler who just needs a rack for the night. We stayed there for one night in August, 2016. The room was adequate, with good beds, quiet. The bathroom was small but adequate. It required a little extra cleaning when we got in, but the staff took care of that instantly. There are many restaurants near-by, all the usual suspects. It takes about 8 minutes to drive to the parking lots of the Williamsburg historic area, or about 20 minutes to drive to Jamestown. The... Read more
from
Submitted on 26-08-2016
1st Class Service, excellent hotel staff Kirk at the front desk was amazing pleasant and caring about us and our accommodations strongly recommend this hotel for future business travel and pleasure travel !!! Many times I have stayed here and always is consistent thank you keep up the great work !!!
from Spring Hill, Tennessee, United States
Submitted on 28-08-2016
The front desk staff are awesome at this hotel. The problem is that the housekeeping staff must not like their jobs. We went into the first room and it was dirty. Went to the second one and it looked like someone checked in and then left without loading in. They left their phone charging cord. The bathroom looked like it had been used and not cleaned. Drops on the bathroom floor. Again, the front desk were very nice. It's a shame you can't find good housekeeping employees.
from
Submitted on 31-08-2016
We tried checking in on 08/02/16. The desk attendant informed us we would have to wait a couple of hours due to our room not having been cleaned. This was not good news having already made reservations. My wife and I had to kill a couple of hours before we could get checked into our room. The desk attendants were indifferent and lacked compassion. Our room was never cleaned on the second day of our stay. I had to call the desk and request clean towels so we could get a shower. The lady wh... Read more
from Kingston, New York, United States
Submitted on 07-09-2016
We stayed here for a week with our three kids for our Williamsburg vacation after we left Norfolk. We loved that this hotel was close to everything and was very clean. we will be back. The only bad thing was that we lost power because of the hurricane but we made do and went about our day
from
Submitted on 07-09-2016
It's always hard to find a hotel out of state that you can feel comfortable. Especially with the cleanliness of the rooms. I always look over the beds and linen on check in. Initially I was freaked out by the dirty linen on the sofa bed, but I figured no one had slept in It, and it was probably crumbs from sitting on the couch. I called down and housekeeping came up with a new mattress cover and new linens. The mattress was stained but at least the linens were clean. I was happy with houseke... Read more
from Bogota, New Jersey
Submitted on 15-09-2016
Nice well maintained clean hotel. Room was well kept and beds were comfortable. Nice and quiet to allow for a good night's sleep. I recommend the top floor. Counter staff and manager Mr. Wiggins were friendly and helpful. Had a problem printing passes for Busch Gardens in the business center and Mr. Wiggins solved the problem right away and we were off to the fun. Pool was nice and open until 11PM. Fitness center was also good. This location also has a lot of local restaurants nearby and... Read more
from Atlanta, Georgia
Submitted on 17-09-2016
Rooms were "okay" clean. Smell wasn't too pleasant in bathroom. Room needed a deep clean to match the look and smell of the lobby. Shower curtain hung up inside out. Coffee wasn't replaced each night. Pillows didn't smell fresh. The rooms just need to have as much attention to detail as the front and lobby.
from Haslet, Texas
Submitted on 27-09-2016
Well, it was just worn out. Even tho my 17 yr old was a scout the ground and a sleeping bag would be better. Front desk was slow to respond when we needed tissue just wait till her shift was over to get it for us. that was not the best customer service
from Menlo Park, California
Submitted on 10-10-2016
Our first contact after a long day of traveling from the West Coast, was Katelyn on the front desk. She greeted us with a big smile, made check-in a breeze and set the tone for the rest of the trip. We interacted with her many times over the course of the week and each time she was pleasant, helpful and just a joy to be around. The other staff member that impressed us was our bartender/waitperson in the restaurant (I think his name was Wade). Again, pleasant and helpful. After reading the revi... Read more
from
Submitted on 12-10-2016
Fairly standard Holiday Inn. Comfortable, clean and nicely located on a strip of similar hotels. It is well-located for William and Mary College, downtown, and colonial section. Service was friendly and courteous
from
Submitted on 18-10-2016
We stayed here with the family for a weekend in Williamsburg. Nice clean rooms and wonderful staff. Everyone was very friendly and professional would stay here again. Had lots of stuff close to do including outlets and Busch Gardens.
from Virginia Beach, Virginia
Submitted on 18-10-2016
The room was clean and well stocked. Great customer service! Friendly front desk that was helpful from getting any extra we may need to giving us information on things that were close by such as food, shops etc. Located close to most tourist attractions. Plenty of room for our family in the rooms.
from Chesapeake, Virginia
Submitted on 18-10-2016
I stayed here for a business trip and am very pleased with my stay! The hotel was very nice and clean & the staff was extremely helpful & friendly! I would definitely recommend this hotel to anyone & certainly stay here again!
from Concord, North Carolina
Submitted on 21-10-2016
It's becoming an annual pilgrimage Yorktown Day Celebration Second Street Bistro &the Holiday Inn.The Holiday Inn & Suites is nice and convenient place to stay.The restaurant is convenient not great .Beds are comfortable rooms are clean.Good price for what is offered.This property works for me!I will return another time.
from Portsmouth, Virginia
Submitted on 21-10-2016
My family stayed here after a day at Busch Gardens. So happy to find a CLEAN room. The staff was friendly, they seemed to be happy to help us with what ever we needed. The room was a nice size and I was happy to have a nice tv and we needed the microwave as well. The outlets are close too so next time when we can stay longer we will hit Busch Gardens and the outlets.
from Maryland
Submitted on 25-10-2016
Stayed here for one night, at check in we had to wait for a few minutes as there was no one at the desk. Rooms however were mostly clean (one candy wrapper by the bed) A good size fridge, bathroom was very clean and modern. The bartender was the highlight he was very upbeat made a great Martini and allowed us to take a drink to the room. The hotel is located a mile away from Colonial Williamsburg and on the same road as lots of other restaurants and breakfast spots. Would stay here again
from
Submitted on 29-10-2016
We could not have asked for a better hotel to stay at. When we checked-in , we were surprised to be upgraded from our king bed room to one of the Presidential suites due to my husband status with Holiday Inn rewards. The suite was huge with 2 bedrooms, 1 king bed and 1 room with 2 queen beds plus a full living room and dining room as well as 2 full bathrooms. The suite and the hotel are very well kept. The staff from check in to the bartender in the bar were so friendly and helpful. We had a gr... Read more
from
Submitted on 01-11-2016
Holiday Inn is the best chain overall in my experience with the amenities they offer. This location is very convenient for going to Historic Williamsburg settlement. This location has a new updated appearance and has a restaurant.
from Southern Maryland
Submitted on 01-11-2016
We stayed at the Holiday Inn & Suites - Historic Gateway for the first time based on all the positive reviews on Trip Advisor and we were not disappointed. The hotel was recently remodeled with stylish & modern amenities. Our room was very spacious and the king size bed was extremely comfortable. Our room had everything we needed including a microwave, mini fridge and Keurig coffee maker. The hotel was close to all the great restaurants & shopping centers in Williamsburg. I would definitely reco... Read more
from
Submitted on 01-11-2016
This is the second Holiday Inn that I have stayed in on this business trip from Australia and this is even worse that the first. Makes me wonder about the holiday inn training program as 2 poor experiences out of 2 stays is not a good strike rate. Checked in on a Friday afternoon only to be told no laundry until Monday morning, offered some quarters to do my own . Front counter service was poor, unresponsive staff who didn't seem too bothered about customer service. Overall a very unimpressive ... Read more
from Ponte Vedra Beach, Florida
Submitted on 03-11-2016
From the time we arrived to the time of checkout everyone was courteous and professional. The breakfast buffet was always hot and fresh. We would definitely stay here again on our next visit to Williamsburg.
from Birmingham, United Kingdom
Submitted on 10-11-2016
perfect location ... walking distance to williamsburg historic centre, and a 5min drive to Richmond Road, Outlet Mall and a load of restaurants Nice friendly service from staff and free cookies when you get back from a long day at work was a nice bonus ...
from Westchester County New York
Submitted on 15-11-2016
We spent four days at the Holiday Inn Suites. We were exceptionally pleased with almost every aspect of our stay. We also had about 12+ other rooms booked for a wedding and everyone only had positive comments about the hotel. The rooms were clean, adequate and well maintained, given the recently renovations this is what we expected. We had breakfast twice and on both occasions, there was a good selection and the preparation, presentation and wait service were very good and reasonably priced... Read more
from Roanoke, Virginia
Submitted on 21-11-2016
We were in town for a weekend soccer tournament and had secured two double rooms for two nights for ourselves and two girls. We ended up taking four girls, and the front desk staff upgraded our second room to an amazing suite and each girl had their own bed. They, and we were amazed. This was truly above and beyond what we had hoped for and made for some really happy soccer players. Thanks so much to the courteous staff and the facility and rooms are excellent.
from
Submitted on 25-11-2016
great location, The lobby was beautiful, the breakfast was amazing, helpful staff, we have a wonderful time and are treated like family. We always look forward to our stay at the holiday inn hotel williamsburg.
from
Submitted on 30-11-2016
The staff was excellent. The hotel needs major updates. Very noisy. I guess you do get what you pay for. There are so many hotels in this area that you have plenty to choose from. It is close to shopping, William and Mary, and Merchant's Square. Dinner at Opus 9 was unbelievable.
from Middleburg
Submitted on 30-11-2016
This was a nice place to stay, although the cleanliness was not quite up to my standards. There was paper on the floor outside our door that never got picked up until I picked it up the second day we were there. The breakfast was very good.
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