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The Hyatt Regency - Crystal City

Washington DC All Airports, , US (WAS)

Hotel + Flight from
WAS
Based on 1618 reviews
This hotel is close to Lincoln Memorial and Washington Monument.
Room & Rates
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The Hyatt Regency - Crystal City
2799 Jefferson Davis Hwy, Arlington, VA US 22202

Rooms
Make yourself at home in one of the 686 air-conditioned guestrooms. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Rec, Spa, Premium Amenities
Enjoy a range of recreational amenities, including a health club, a spa tub, and a seasonal outdoor pool. Additional amenities include wireless Internet access (surcharge), concierge services, and babysitting/childcare.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Arlington? This hotel has facilities measuring 23000 square feet (2070 square meters), including conference space. A roundtrip airport shuttle is complimentary at scheduled times.



Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

The preferred airport for Hyatt Regency Crystal City is Washington, DC (DCA-Ronald Reagan Washington National) - 1 km / 0.6 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometer.

Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (for 24 hours, rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 9.95 (for 24 hours, rates may vary)
  • Valet parking fee: USD 27.00 per night (in/out privileges)
  • Rollaway bed fee: USD 15.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1618 reviews
from Valdez, Alaska
Submitted on 14-09-2016
Had a great time at the Hyatt Regency Crystal City. The staff was helpful, and respectful, I enjoy my stay there would and will stay again if I come back to the area. The room was 2 queen beds and I like the wall between the main door and the beds.. Bathroom was a little small but not bad. I like the sitting area it was very cozy.Thank you
from Placerville, California
Submitted on 16-09-2016
Attended our national convention with approximately 400 others from just about every state in the nation. We had meetings, banquets and special ceremonies. The hotel had adequate space and accomadations to meet all our needs
from San Francisco, California
Submitted on 24-09-2016
Location is not ideal. Had to take an unreliable shuttle back and forth from the metro every day. Usually ended up taking the Marriott shuttle which was more dependable. No refrigerator in the room. The bathroom was too small and the shower was dirty and awkward. Had to stand next to the wall to get water on me! Room service was hit and miss. One meal was very good, the other was terrible. It was a long 10 day stay.
from Reisterstown, United States
Submitted on 24-09-2016
The Hyatt Regency @ Crystal City, VA was very nice. The hotel is very pleasing to the eye and the accommodations were excellent. The staff made sure that their assistance would take care of my requests. The room was very clean with very pleasant d├ęcor. I was there for business and used the conference rooms on the 3rd floor which were extremely adequate for the purpose.
from raleigh, United States
Submitted on 28-09-2016
Convinient location near Regan Airport. Free courtsey shuttle to hotel. Infused water station in lobby was refrehing. Pillows not very comfortable. Was quoted much lower Price but ended up paying 334$ for one night stay. Perhaps airline emploee discount not applied
from Washington DC, District of Columbia
Submitted on 29-09-2016
I will fully admit my first stay here was very good - Clean and well maintained rooms, friendly staff, very quiet and a nice view. The second stay I had here was abysmal. From the very start at check-in I had problems. The agent at the front desk, Brooke, I found to be very rude, condescending, and unprofessional - I honestly almost left the hotel. The room I was assigned the second time was not well maintained. There were multiple large and very apparent stains on the carpet. The furnitur... Read more
from DC, United States
Submitted on 26-09-2016
Having to wait for over 20 minutes for room service to pick up the phone was unprecedented. I called the reception who promptly connected me to room service for another 10 minutes of waiting on the phone. I personally went to reception and after protesting the suggestion to instead go to the restaurant and sit there, someone finally went to room service and had them call me for my burger. Besides a quick, cold apology there was nothing more for having to wait nearly two hours before I could eat.... Read more
from Monterey, California
Submitted on 04-10-2016
Checked in for a 4 night stay arriving late at night. Slight delay at check in - got to room really tired after all day travelling. Room had a smell not unlike cigarette smoke: woke next morning feeling wheezy. During the night received an unrequested wakeup call at 4.25 am - aaaggghh! Front desk agreed to move me to another room - there is still a smell but not as bad as other room. The hanging space for some reason is only about half of the other room posing a challenge to hang a reasonable a... Read more
from Arlington, MA
Submitted on 07-10-2016
Upgraded our room when checking in to a delux king room. It was the largest hotel room we have ever stayed in. We wished we were staying longer. The staff were all very friendly and couldn't have been more helpful.
from Osprey, Florida
Submitted on 09-10-2016
Arrived late, and this place had no food available. The room was quite lovely, though, and I got a good night's sleep. Confusing arrangement for the airport shuttle. They should have told me there was a set schedule when I checked in; as it was, I missed one shuttle and had to sit a long while.
from Firenze, Italy
Submitted on 10-10-2016
The hotel is very nice and clean as you can expect, but the real difference is the staff: they was more then helpful with me. I had to send a lot of letters (like 600!!), they helped me in any way and they was very effective. Wonderful people, I am really grateful!
from San Diego, United States
Submitted on 10-10-2016
Room have been updated, but still old. Beds are extremely comfortable. Bathrooms are tights and shower was not clean... Carpet had stains. However, overall it was clean, comfortable and great blackout curtains!
from Arlington, Virginia
Submitted on 11-10-2016
I travel a lot so I consider myself an expert on hotel comfort and staff friendliness. Staff at check in did not greet me, I had to ask for total twice, was charged $50 per day for incidentals (of which the staff member did not disclose), stained carpet, lack of toiletries and beverage restock, concierge seemed overworked and in a hurry all the time, shuttle service told us the shuttle was full for our ride to airport for flight but then let 2 other people on after telling us...I can go on and ... Read more
from Alexandria, Virginia
Submitted on 12-10-2016
Start to finish, very uncomfortable experience. 2799 Jefferson Davis Hwy is their mailing address, not their physical location, so your GPS is useless. No hotel parking. Valet parking is $32.00 per day, which I accepted, only to find a parking lot immediately next door for $8.00 per day. Want a complimentary bottle of water, or cookies, or an apple? Forget it! Water was $5.00 per bottle. Want to print your airline boarding pass? You'll need to swipe your credit card. First 15 minutes on... Read more
from Toronto, Canada
Submitted on 12-10-2016
The hotel is very clean and has good shuttle service to the airport and metro. All of the staff are very attentive to your needs. The restaurants also offer a variety of delicious food and the waiters and servers are very friendly. I will stay here again when I am in DC.
from Rock Hill, South Carolina
Submitted on 13-10-2016
Having been at countless hotels for conferences and leisure travel, I found this Hyatt to have the most welcoming features. Nice architecture with plenty of light in lobby, bar and restaurant areas. Comfortable seating. Excellent conference room set up with all rooms on the same floor. Elevators came quickly. Wonderful breakfast buffet.But best of all was the SUPER STAFF. Everyone went out of their way to be helpful and this was much appreciated!
from Washington DC, District of Columbia
Submitted on 14-10-2016
We arrived earlier than anticipated but staff was wonderful and provided accommodations that we had requested as soon as we arrived. All services were e crllent including tours of the area. The twilight tour was especially fun.
from Atlanta, Georgia
Submitted on 17-10-2016
I was here for a conference and got in late and was exhausted. The bed was horribly uncomfortable and quickly I realized I was sleeping on a very dirty and ripped mattress. How did I know? Because the maid didn't tuck the sheet in well and within 10 minutes of being in bed- the sheet wrinkles were everywhere and soon I was just on the mattress. When I turned on the Light I screamed- ok not literally- but there my face had been on this filthy mattress. Seriously hotel management, time to in... Read more
from
Submitted on 17-10-2016
A good hotel and very close to the city. Excellent shuttle service to airport and metro station. Room was very comfortable and access was easy even during busy hours. Wifi is free. Food choices are limited and, in my opinion, overpriced with limited options. Other restaurants available but would be and extended walk.
from Onancock, VA
Submitted on 17-10-2016
Overall nice condition and service. Bathroom had no hooks for toiletry bag or used towels, which was odd and inconvenient. Beds and pillows very comfortable and low noise. Price high to me but perhaps reasonable for proximity to D.C. and airport.
from Rochester Hills, Michigan
Submitted on 17-10-2016
I have only one main quibble, and it's a problem that more and more hotels have: No towel racks in the bathroom. Give me a break! And they want us to reuse the towels, too. That makes no sense if we can't hang them up.
from Hiram, Georgia
Submitted on 18-10-2016
Nice hotel - close to the airport (with a shuttle available), within walking distance of restaurants, Crystal City Underground shopping and the Metro. It is a bit pricey but definitely worth checking out as a "backup" to your normal hotel if they are full. The bed was comfortable and the shower was roomy (but no door to the shower so water got on the floor). The only thing that irked me was they didn't offer a micro fridge in the room. If I had stayed longer it would have been a big issue but th... Read more
from Kelso, Washington
Submitted on 18-10-2016
Excellent location near airport! Clean, modern and friendly. Housekeeping needs to be more alert. Housekeeping did not replace items after use. Breakfast buffet was excellent every day. Breakfast menu was very weeps.
from Ashburn, Virginia
Submitted on 20-10-2016
Great hotel and location. Room is large and comfortable with all the amenities needed. The staff is professional, courteous and welcoming. Location is near both Reagan National and downtown so you can find great entertainment and restaurants. Cinnabar located in the hotel has a delicious buffet or al la carte breakfast at a very reasonable price. Appreciated that TV had digital programming vs analog.
from New Delhi, India
Submitted on 20-10-2016
Firstly it had amazing views of the Potomac and Reagan Airport. Its in the heart of Crystal city with puts it within 20mins of major attractions of DC, viz Pentagon, Washington DC, Pentagon mall. The hotel's shuttle connects it to the Crystal city metro station which is not far. Room size was very good. Beds super comfy. Breakfast was good, but spread not large enough. Ditto for lunch. Though there is a Starbucks in the lobby. There was a McDonalds at a 5-6 mins walk from the hotel. Parking ... Read more
from Arlington, United States
Submitted on 20-10-2016
Five Stars. Great place. Excellent food and service. Great rooms as well. Great restaurants nearby. Choose the higher floors away from elevators, and facing North, NW. Great conference rooms, open lobby, easy access from the airport, 15 minutes from the Washington Mall
from NYC
Submitted on 22-10-2016
Upon checking in, the front desk agent named Eric acknowledged me as I'm a Hyatt diamond member & offered me a complimentary upgrade to a regency suites. It was on 4th floor. I noticed that building is 18 story and was given such a low floor was not pleasant but proceeded to my room anyway. I entered the room and the bathroom door was opened so it was obvious that room is a handicap accessible. I returned to the front desk and spoke to Eric that I hate that room. My original reservation was amba... Read more
from Santiago de Chile
Submitted on 23-10-2016
The hotel is very bad. We called to arrange the shuttle and we waited 25 minutes until someone told us that the shuttle "only worked until midnight". We were waiting from 11:45 but no one came so we had to pay a 20 dollar taxi. The have no breakfast or food service between midnight and 6 AM and the room was very dirty (please check behind the nighlight table on room 547). I would not recommend this hotel at all.
from Midlothian, United States
Submitted on 23-10-2016
Customer service was excellent! Enjoyed the room, food and Crystal City. Ate at an Ethiopian restaurant was good. Food at the Conference was great. However, location of hotel makes it hard to get in an out of the hotel.
from
Submitted on 24-10-2016
The Hyatt was clean and the staff was very friendly. We had a nice room with anything we needed. My only complaint is that the walls are VERY thin- we could hear conversations in neighboring rooms and the sounds of everyone's doors slamming. Didn't feel private.
from
Submitted on 26-10-2016
Nothing bad to report. Exceptionally adequate lodgings. One bed was extremely soft, an almost seemed concave. Small in room refrigerator would have been a nice addition. Did not sample restaurant. Concierge service was excellent.
from miami, fl
Submitted on 26-10-2016
Restaurant was not a typical hotel menu nor typical service. The service was excellent and the menu too. Breakfast buffet was one of the best in USA. But dessert on dinner menu featured a stale chocolate cake. Bathroom very, very tiny and no refrigerator w/o paying $25.00 for one.
from Singapore
Submitted on 27-10-2016
Lobby look & feel seems like it did not Change since 30 years. Nothing worn out or seemingly old, but definitely outdated. Rooms are decent, even though very basic for the price. No minibar, no vanity set in the bathroom, and no bath robe neither. But the most disappointing in breakfast, decent coffee has to be ordered from the Starbucks downstairs (assuming Starbucks serves decent coffee), no fresh juice, basically nothing really healthy.
from Columbia, United States
Submitted on 24-10-2016
Parking can be a problem at this hotel during busy periods. They work hard to address it, but the hotel sits at the corner of a couple of small one-way streets, has a small driveway, and apparently has a limited number of spaces.
from Sturgis, Michigan
Submitted on 02-11-2016
This was by far the worst Hyatt Inhave ever stayed at. I frequently stay in Hyatts and have never had this bad of an experience. The beds were uncomfortable, the soda machines didn't work, the food was overpriced for what you got, the rooms were chincy, and more. The staff was nice.
from Yoakum
Submitted on 05-11-2016
Had to stay here on an airlines nickel and had a good nights rest. Large facility for groups and there were a few groups there. Room was comfortable temperature wise. Well appointed with a couch, work desk and plenty of electrical outlets. Nice large tv with good channel selection. Hot water was plenty hot in the stand up shower only. I'd stay here again.
from Lakeville, Pennsylvania
Submitted on 06-11-2016
Rooms were clean. Service was excellent. Located near Regan National airport. Business dinner was ok. Nothing special but that's not unusual. However Great breakfast in the restaurant. Convenient to many restaurants.
from Omaha, Nebraska
Submitted on 07-11-2016
We had our Marine Corp Ball at the Hyatt, the ball room was nice, and the food was excellent. We also stayed at hotel. The room was nice, but bathroom was small. The service checking in and checking out was good, the bell hop took extra care of us and got us water and the paper while we waited on car.
from
Submitted on 08-11-2016
My wife and I stayed there for the NDEO conference in October. The rooms were nice and clean. We were surprised that the rooms didn't have a TV channel that was showing the world series. We had to go down to the bar where they were very understaffed and took a very very long time to serve. The server we did have did not speak good English so she had to check with the manager everytime we asked for something..Not a great way to spend the evening after a long day.
from Minneapolis
Submitted on 09-11-2016
Have stayed at this hotel many times and have never had a bad experience. Immaculate hotel. Excellent staff. Food at the Cinnabar is excellent with an excellent downstairs bar. Would highly recommend.
from United States
Submitted on 07-11-2016
Stayed here Halloween weekend. We were in DC for the marathon. We parked next door in a parking garage, which is cheaper than the valet at the hotel. Room was great. Check in was great . Ashort walk away is plenty of restaurants. Overall great hotel to stay at and not far from the dc area. We took a cab back to the hotel after sightseeing and for 4 people it was only 13.00
from Fairborn
Submitted on 11-11-2016
I was introduced to the Hyatt Regency Crystal City on 9 Nov 2016 after my American Airlines flight was cancelled that Wednesday night due to a flight attendant getting sick, and the airlines being unable to get a replacement in time. So I did not purposely book the Hyatt Regency nor did I have a choice in its booking. Thus, I did not know anything about the hotel. Well, it did not change my mind about the Embassy Suites by Hilton Alexandria Old Town being my dream hotel. In fact, it reconfir... Read more
from Pinehurst, North Carolina
Submitted on 13-11-2016
This facility is convenient well managed and predictable. No fuss, no bother just seamless - from valet parking to check in to privacy it all works efficiently. Most areas are within easy walking distance.
from Erie, Pennsylvania
Submitted on 15-11-2016
I stayed here in November as a guest for a national convention of nurses. The culture of this Hyatt was evident from the moment the shuttle picked me up from the airport. The driver was smiling, helpful, chatty and handed out water to every guest. He seemed to genuinely like his job. On arrival I was greeting by a bustling hotel, but again the staff was smiling and seemed excited to greet you. I was there several hours before check in and the concierge accommodated my bags. The front desk was po... Read more
from Winfield, Illinois
Submitted on 15-11-2016
We were going to stay in this hotel for a week or so and we found out that our corporate apartment was going to be ready so I had to cancel. Well, each time I called the hotel and a real person answered and I told them that I needed to cancel, they would cut me off and never listen to what I had to say. It was a last minute thing and we were on the road from Chicago to Washington D.C when I got this information and I needed to explain that to someone. I never got a chance. They were so RUDE! An... Read more
from Lawton, Oklahoma
Submitted on 15-11-2016
Here for a small conference. All of the hotel staff from the front desk, security waiters and waitresses and housekeeping were all very friendly and helpful. The location is a little far away from a lot of Washington DC's attractions but very accessible with Uber. Tour buses will also come and pick you up at the hotel. Great restaurants nearby.
from Leigh-on Sea, United Kingdom
Submitted on 18-11-2016
This is very much a conference hotel, it's situated in Crystal City near Arlington and serves as both a stop off point to the close Ronald Reagan Airport and as a relatively well placed larger conference hotel. Rooms we fairly standard. Clean, roomy two queen beds etc. A little dated but not remarkably so. Food is ok. Main meals if at a conference are typical, warm but uninspiring. They stand out on the quality of the snacks during the day which far surpasses main meals. Bar is small but ... Read more
from Austin, United States
Submitted on 18-11-2016
Don't attend for a banquet. Worst hotel banquet food I have ever experienced. The bathrooms could use a good spray with Tilex - simple fix to help this tire old property. The rooms need some updating. The location is tough to beat for access to DCA and DC.
from
Submitted on 20-11-2016
It is very close to Reagan National. Close to down town w in 10 minutes (if no traffic!). There are a lot of fine restaurants near by. So if your are looking for a gourmet treatment go outside to nearby restaurants. Otherwise this is a convenient and excellent location in close proximity to airport and close to town w in 10/15 minutes. I always enjoy my stay here.
from Nashville
Submitted on 26-11-2016
The staff at the HR Crystal City are second to none. You cannot go away disappointed. It is also cool when Food Trucks park out front. Location is perfect, close to National Airport, and restaurants. Frequent hotel shuttle service to DCA and Metro.
from Richmond, Virginia
Submitted on 28-11-2016
Great hotel but the customer service could be a bit better to make you feel welcome. Double room beds are a bit smaller and is harder for two people to share a bed. Normally they are queen beds, but I think they are standard double. Did not sleep well.
from WILSON, United States
Submitted on 28-11-2016
The check in was good. Then it went downhill from the time my keycard would not work. The staff acted like I did something wrong when in fact the battery on the door was dead!! And on Saturday night, they did not have any food for room service!! Be aware that they charge $32 for valet parking, even though you are a guest at the hotel!! I had to park around the corner in a garage. Never will I stay there again....oh and bring your own water because they charge $3 a bottle!!!
from
Submitted on 29-11-2016
I took the shuttle to Reagan airport with my 1.5 year old. Not very easy for a toddler to stay seated on a shuttle! Our driver, Billy, was great! He noticed my squirmy toddler and asked if he would like a muffin. He came back with a huge plate of breakfast goodies and oj. This definitely helped the ride go much smoother. What a thoughtful gesture!
from Havre De Grace
Submitted on 04-12-2016
Nice place to stay overnight and delivered my amenity just as promised. I stayed overnight because of my professional association's annual holiday party. Because I came out far from town from Delaware to Virginia, I used train commute to DC and hotel does offer shuttle but only at airport and not crystal city station. Next time using metro rail from union station will get off at airport and not crystal city which had me lost since I was not familiar. Thank you even if transporting me from crysta... Read more
from Rocky Mount, North Carolina
Submitted on 06-12-2016
The hotel was absolutely wonderful, the gym was really nice and the valet was definitely on point. The room was really nice we loved the view from the 17th floor and the hotel was central to a lot of familiar places in walking distance. We will be back just for a get away.
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